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UCP of Central Arizona
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  • Direct Support Professional provides services that enrich the lives of... Read More
    Direct Support Professional provides services that enrich the lives of our members in areas of daily living skills, health maintenance, personal care and behavioral development. The person in this position is responsible for driving the vehicles provided in program for member transport.

    Essential Functions
    Deliver services according to UCP's mission, vision and value statements Treat members with respect and encourage self-determination Ensure implementation of member's ISP goals according to individual's support plan Assist members with eating, toileting, other daily living and social skills Contribute to all aspects program service delivery by interacting with members and being an active participant in all related activities Assist with safety skills, including but not limited to, basic first aid, fire drills, and handling emergency situations and complete reports as necessary Accompany members on community outings and provide instruction and assistance accordingly Use appropriate behavior management techniques(Article 9 training) with members Transport and assist members safely in a company vehicle to/from program and in the community Communicate effectively and professionally with staff, funding source, members and their families/guardians Demonstrate and model a professional presence (appropriate language, initiative, respect, punctuality, manners, maturity, consistency) and appearance Handle difficult situations with a positive attitude by actively seeking problem resolution, and creative solutions. Write incident reports and inform supervisor/lead regarding incidents within required timelines Attend staff meetings and training required by UCP Administer medication as prescribed by licensed medical professionals and according to UCP medication training. Collaborate with and learn from colleagues and supervisors to achieve a greater degree of service to the organization and its programs Protect and maintain the confidentiality of member information and documentation in accordance with UCP policy, HIPAA, state and federal law Maintain required staff-to-member ratios and appropriate member supervision at all times. Report suspected or alleged abuse or neglect as required by UCP policy and state law Maintain clean environment and free of any safety hazards, includes program facility and vehicles Process and maintain meticulous record keeping (monthly progress reports, mileage logs, maintenance requests, transportation billing logs, attendance sheets, toileting charts, medication records, skin integrity logs, etc.) within timelines Ensure completion of facility, vehicle or IT (Information Technology) maintenance requests according to timelines Secure vehicles to ensure the protection of the vehicle, Garmins and GPS system Adhere to agency, department and the Division of Developmental Disabilities policies and procedures as well as state and federal laws and regulations. Maintain optimum attendance and reliability As needed, substitute for supervisory and/or DSPs during vacations, absences, or when assigned Perform other related duties as assigned.
    Minimum:
    Must be 18 years or older Must be able to provide a 39 month MVR to demonstrate a good driving record if driving position Must meet agency licensure requirements for fingerprinting, CPS, CPR and First Aid and DDD when appropriate. Must successfully complete a pre-employment criminal background and drug screening. Provide 3 verifiable reference letters. Must be able to lift and transfer members. For assignments that require the employee to drive a vehicle, must meet the qualifications of a driver as established by our insurance carrier and UCP policy
    Preferred:
    High School Diploma or GED equivalent Experience of working with individuals with disabilities in private or center based setting. Developmental Disabilities Specialist Certificate. Associates or Bachelor degree.
    Required Knowledge, Abilities & Skills:
    Able to complete training programs and pass associated tests to meet competency requirements Good customer service and communication skills required. Be able to speak, read and write English Have basic computer skills such as data entry, word processing, and spreadsheets Must be able to demonstrate competency in the following areas: operate an agency transport vehicle; manual dexterity to keep documentation records; assess and provide behavior management in crisis situations and call for assistance if needed; and able to physically perform CPR/First Aid
    Organizational Relationships:
    Directly accountable to Program Lead with support from Program Manager for all phases of activities. Other combinations of experience and education that meet the minimum requirements may be substituted.
    Physical Requirements

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly is required to sit, stand, walk and manipulate (lift, carry, move) medium to heavy weights up to 50 pounds. Must be able to bend, kneel, squat, walk and run. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, visual acuity to use a keyboard, operate equipment and read. The employee is regularly required to talk and hear.

    This description is intended to describe the essential responsibilities. It is not an exhaustive list of all duties, responsibilities and requirements. Other functions may be assigned and the CEO retains the right to add or change the duties any time.

    Training Requirements

    In accordance with UCP guidelines, it is necessary for employees to complete a series of trainings to meet the criteria for this position. The training department will provide a specific departmental guide for these requirements including additional updates.

    Work Environment

    The work environment includes center and classroom environment, out in the community and travel in company vehicles. Exposure to changing weather conditions and moderate noise levels.

    While working as a DSP, employee may be required to deal with the following conditions:
    Flexibility with work hours Possible exposure to blood borne pathogens Possible exposure to profanity, violent, and/or offensive behavior from members Read Less
  • Direct Support Professional provides services that enrich the lives of... Read More
    Direct Support Professional provides services that enrich the lives of our members in areas of daily living skills, health maintenance, personal care and behavioral development. The person in this position is responsible for driving the vehicles provided in program for member transport.

    Essential Functions
    Deliver services according to UCP's mission, vision and value statements Treat members with respect and encourage self-determination Ensure implementation of member's ISP goals according to individual's support plan Assist members with eating, toileting, other daily living and social skills Contribute to all aspects program service delivery by interacting with members and being an active participant in all related activities Assist with safety skills, including but not limited to, basic first aid, fire drills, and handling emergency situations and complete reports as necessary Accompany members on community outings and provide instruction and assistance accordingly Use appropriate behavior management techniques(Article 9 training) with members Transport and assist members safely in a company vehicle to/from program and in the community Communicate effectively and professionally with staff, funding source, members and their families/guardians Demonstrate and model a professional presence (appropriate language, initiative, respect, punctuality, manners, maturity, consistency) and appearance Handle difficult situations with a positive attitude by actively seeking problem resolution, and creative solutions. Write incident reports and inform supervisor/lead regarding incidents within required timelines Attend staff meetings and training required by UCP Administer medication as prescribed by licensed medical professionals and according to UCP medication training. Collaborate with and learn from colleagues and supervisors to achieve a greater degree of service to the organization and its programs Protect and maintain the confidentiality of member information and documentation in accordance with UCP policy, HIPAA, state and federal law Maintain required staff-to-member ratios and appropriate member supervision at all times. Report suspected or alleged abuse or neglect as required by UCP policy and state law Maintain clean environment and free of any safety hazards, includes program facility and vehicles Process and maintain meticulous record keeping (monthly progress reports, mileage logs, maintenance requests, transportation billing logs, attendance sheets, toileting charts, medication records, skin integrity logs, etc.) within timelines Ensure completion of facility, vehicle or IT (Information Technology) maintenance requests according to timelines Secure vehicles to ensure the protection of the vehicle, Garmins and GPS system Adhere to agency, department and the Division of Developmental Disabilities policies and procedures as well as state and federal laws and regulations. Maintain optimum attendance and reliability As needed, substitute for supervisory and/or DSPs during vacations, absences, or when assigned Perform other related duties as assigned.
    Minimum:
    Must be 18 years or older Must be able to provide a 39 month MVR to demonstrate a good driving record if driving position Must meet agency licensure requirements for fingerprinting, CPS, CPR and First Aid and DDD when appropriate. Must successfully complete a pre-employment criminal background and drug screening. Provide 3 verifiable reference letters. Must be able to lift and transfer members. For assignments that require the employee to drive a vehicle, must meet the qualifications of a driver as established by our insurance carrier and UCP policy
    Preferred:
    High School Diploma or GED equivalent Experience of working with individuals with disabilities in private or center based setting. Developmental Disabilities Specialist Certificate. Associates or Bachelor degree.
    Required Knowledge, Abilities & Skills:
    Able to complete training programs and pass associated tests to meet competency requirements Good customer service and communication skills required. Be able to speak, read and write English Have basic computer skills such as data entry, word processing, and spreadsheets Must be able to demonstrate competency in the following areas: operate an agency transport vehicle; manual dexterity to keep documentation records; assess and provide behavior management in crisis situations and call for assistance if needed; and able to physically perform CPR/First Aid
    Organizational Relationships:
    Directly accountable to Program Lead with support from Program Manager for all phases of activities. Other combinations of experience and education that meet the minimum requirements may be substituted.
    Physical Requirements

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly is required to sit, stand, walk and manipulate (lift, carry, move) medium to heavy weights up to 50 pounds. Must be able to bend, kneel, squat, walk and run. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, visual acuity to use a keyboard, operate equipment and read. The employee is regularly required to talk and hear.

    This description is intended to describe the essential responsibilities. It is not an exhaustive list of all duties, responsibilities and requirements. Other functions may be assigned and the CEO retains the right to add or change the duties any time.

    Training Requirements

    In accordance with UCP guidelines, it is necessary for employees to complete a series of trainings to meet the criteria for this position. The training department will provide a specific departmental guide for these requirements including additional updates.

    Work Environment

    The work environment includes center and classroom environment, out in the community and travel in company vehicles. Exposure to changing weather conditions and moderate noise levels.

    While working as a DSP, employee may be required to deal with the following conditions:
    Flexibility with work hours Possible exposure to blood borne pathogens Possible exposure to profanity, violent, and/or offensive behavior from members Read Less
  • The primary responsibility of this position is to be first point of co... Read More
    The primary responsibility of this position is to be first point of contact for visitors, families, and employees at the Laura Dozer Center. The Medical Front Desk team member is responsible for greeting families, visitors, and employees in person and over the phone, maintaining therapist schedules, scheduling ongoing and make-up appointments, collecting co-pays, communicating information changes with the therapy administrative team, and general administrative support for the therapy department and administrative support for the agency.

    Essential Job Functions:
    Answer front desk telephone, screen and direct calls, take and relay messages as needed. Greet all visitors, employees and families entering the Laura Dozer Center in a positive and professional manner. Give all visitors visitor badges to wear while on UCP property. Sign-in packages delivered to the Laura Dozer Center. Maintain knowledge of all UCP services to provide accurate and timely information to callers and visitors. Maintain a tidy and professional appearance of the reception and waiting areas. Proficient use of the Microsoft Office applications specifically including Word and Outlook. Work as a team on a daily basis. Write letters and email in a professional manner. Other duties as necessary to achieve departmental and agency goals for the Laura Dozer location. Maintain confidentiality. Demonstrate UCP's Values. Maintain consistent attendance.
    Laura Dozer Therapy Program Responsibilities:
    Check-in children for therapy appointments. Direct families to the family room/waiting areas. Verbally confirm future therapy appointments. Update patient information and medical insurance information as needed into the EMR. Make copies of medical insurance cards and provide information to the administrative team. Collect co-pays and deductibles at the point of service. Communicate with families to process cancellations and reschedules. Offer make-up appointments to families. Monitor therapist schedules daily to maintain full schedules for the Laura Dozer clinic, offering make-up and work-in appointments consistently for all open appointment times. Monitor and report family absences and attendance trends for the weekly team meeting. Review and update schedule and absences section of weekly team agenda. Provide general administrative support to the Laura Dozer Therapy Program. Demonstrates continuous effort to improve operations, increase timely service and streamline work processes for therapies. Interact with front lobby guests, following procedures related to safety at the Laura Dozer Center including security alerts and all other related procedures.
    Knowledge of:
    Medical front desk operations Microsoft Office applications and general business computer use Knowledge of administrative and clerical procedures Knowledge of effectively using phone system as a receptionist Solid organizational skills Bilingual English/Spanish Preferred High School Diploma or GED
    Ability to:
    Communicate orally and in writing with consumers, families, employees and external companies or representatives. Work under pressure (i.e., handling tasks which come up simultaneously and/or unexpectedly and approaching deadlines). Produce written documents with clearly organized thoughts using proper sentence construction, punctuation, and grammar. Learn job-related material primarily through oral instructions and observation. This learning takes place mainly in an on-the-job training setting. Work cooperatively with other employees and the public.
    Key Competencies:
    Professional personal presentation Customer service orientation Information management Organizing and planning Attention to detail Initiative Reliability Stress tolerance
    Required:

    One-year administrative experience, preferably as a medical receptionist. Read Less
  • Position Overview: Under the supervision of the Facilities Manager; Re... Read More
    Position Overview: Under the supervision of the Facilities Manager; Responsible for performing routine building maintenance tasks in one or more fields (e.g. Heating & Air-conditioning; electrical; plumbing; painting; carpentry; custodial and landscaping, etc.). Performs other duties as requested.

    Essential Responsibilities:

    Facilities
    Performs minor HVAC maintenance to include (e.g. filter replacement, evaporative and condenser coil cleaning, thermostat replacement, fan motor replacement, etc.). Performs electrical maintenance to include replacement or repair of fixtures (e.g. incandescent, LED and fluorescent bulbs and tubes, ballast, sockets, fuses, minor appliances, cords, etc.) using appropriate hand, power and specialty tools. Performs plumbing maintenance to include (e.g. replacement of water heaters, repair of leaks in plumbing lines, repairs and replacement of drains and faucets and unclogging of drains). Performs appliance maintenance for ovens, microwaves, refrigerators and freezers (e.g. filter replacement and coil cleaning, etc.). Performs minor painting and drywall repair (e.g. repairing holes, preparing surfaces and using brush, or roller to apply paints, stains, and varnishes, etc.). Performs landscape maintenance (e.g. repairing of drip irrigation systems and tree trimming, etc.). Performs scheduled preventive maintenance on building equipment, plumbing, electrical, and other installed systems. Performs custodial duties (e.g. carpet cleaning, window cleaning and program and facility disinfection). Manage and track work orders and requests for facilities Respond and reply to work requests generated by the Facilities ticketing system. Responds to facility burglar and fire alarm systems. Assists with departmental and employee moves. Complete daily work assignments as assigned. Performs meeting setup and breakdown as needed. In conjunction with the manager responsible for ordering building, janitorial and maintenance supplies. (CV) Performs weekly inventory of hygiene and (PPE) personal protective equipment. Conduct and document regular weekly van inspections. Conduct and document monthly and quarterly fire drills. Comply with all safety procedures and requirements Performs other duties as requested.
    Minimum: Minimum three years' experience. Working knowledge of HVAC, electrical, plumbing, painting and drywall, carpentry, etc. Must be a self-motivated and customer service orientated. Must communicate effectively both orally and in writing. Must be computer literate. Must have the ability to work well with ever-changing priorities and situations.
    Must be at least 21 years of age. Must be able to provide a 39-month MVR to demonstrate a good driving record Position requires Arizona Level 1 Fingerprint Clearance Card and CPR/First Aid certification.
    Preferred: Three to five years' experience, plus all other Minimum Qualifications.

    PHYSICAL REQUIREMENTS

    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly is required to sit, stand, walk and manipulate (lift, carry, move) light to heavy weights of 5 to 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read. Read Less

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