The uBreakiFix remote technician completes off site repairs in the Lakeland, Polk County, and Osceola County area. The position requires technician to utilize a company branded van to travel off-site to complete phone repairs. Van's are outfitted to complete repairs inside a safe environment. The technician will maintain a professional and courteous demeanor during repairs. All technicians must have a smartphone in order to complete all daily tasks.
ubreakifix remote technician serves customers off-site by diagnosing and repairing smartphones while ensuring customer satisfaction. Repair includes Apple, Samsung, and Google.
Full-Time: 3 to 4 day work weeks
Tasks and Responsibilities:
Complete between 1 & 16 repairs dailySafely travel to customer sites and arrive within the scheduled appointment windowProvide quality repairs for customer smartphones in a timely mannerInform customers of job status (En route, Arrived, etc.)Update store app about repair details while on siteTravel to customer to perform repairs in the vanEnsure that all repairs meet or exceed uBreakiFix quality standardsGreet customers in a friendly manner and maintain a positive work environmentArrive at location in a professional, courteous, and friendly demeanor.Maintain a professional appearanceEnsure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectationsKeep track of all inventory while safeguarding all partsMaintain the cleanliness and professional appearance of the company vehicleIf you’re a good fit for the job, you’ll be able to:
Pass Certifications (training supplied)Receive training to effectively troubleshoot and repair technologyOffer customers a value-added experience with premier customer service through relationship and rapport buildingQuickly identify and resolve technical issuesUpsell to customersDemonstrate empathy and assurance for the customer throughout the in-person sessionUtilize tools and resources to solve technical problems in a fast-paced environment.Ability to proactively adapt communication to the customers’ technical skill levelQualifications
1+ years of experience in automotive, home or appliance repairHigh school diploma requiredMust have a valid driver's license and satisfactory driving record with at least 1 year of driving experienceAble to sit or stand for long periods of time (up to 2 hours)Able to interact face-to-face with Customers in their homesMust have:
Valid Drivers licenseClean driving recordRead Less
Must be able to pass a drug and background check
Looking for someone who has at least 1 year of commission sales history.
1-3 years of customer service/retail sales experience preferred
Repair experience is a plus but not required
Comission on certain sales
Simple IRA offered as well.
Proven ability to learn new, required skills to ensure the best possible customer experience
Must have the ability and drive to continuously meet monthly sales goals
Basic computer skills
Strong organizational and time management skills
Able to keep your composure when faced with multiple deadlines
Great attention to detail
Ability to work well with others in a small, close knit team
Reliable transportation
Tasks and Responsibilities
Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand
Assist customers from initial check in process all the way through to the completion of their repair
Provide recommendations for problem resolution
Diagnose, troubleshoot and repair devices
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Provide additional recommendations for accessory up-selling
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly, professional manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional appearance of the store
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
UBREAKIFIX is an equal opportunity employer M/F/D/V
