Service Technician – Steel Industry (Refractories)
Location: Portage, IN (Chicagoland Area)
Pay: $25/hr + Full Benefits
Join a Specialized Leader in the Steel Industry
TYK America, Inc. is a manufacturer of high-performance refractory products used in steelmaking operations across North America. We are currently seeking a Service Technician to support our customers in the steel industry through onsite service, product monitoring, and technical support.
This is a hands-on role ideal for someone with steel mill experience, or strong industrial experience who is willing to learn the refractory side of the business.
What You’ll Do
• Work directly onsite with steel mill customers to support product use and performance
• Monitor installation of refractory products in steelmaking environments
• Track and document product trial results and performance data
• Perform inventory counts and assist with inventory control
• Support internal reporting and documentation using Microsoft Office
• Assist sales and technical teams with customer support needs
• Provide feedback on product performance and field conditions
What We’re Looking For
• Experience in the steel industry strongly preferred
• Exposure to refractories or steelmaking processes (ladles, ladle gates, LF, RH, continuous casting) is a plus
• Strong communication and interpersonal skills
• Basic computer skills (Microsoft Word, Excel, Outlook)
• High school diploma or equivalent required
• Reliable, detail-oriented, and comfortable working in industrial environments
Why Join TYK America?
• $25/hr starting pay
• Full benefits package
• Stable, full-time role in an essential industry
• Exposure to advanced steelmaking and refractory technology
• Opportunity to grow with a specialized technical manufacturer
• Hands-on field work with real impact on production operations
Schedule
• Full-Time
• Monday–Friday
• Some onsite travel to customer steel mills in the Chicagoland region
Service Technician – Steel Industry (Refractories)
Location: Portage, IN (Chicagoland Area)
Pay: $25/hr + Full Benefits
Join a Specialized Leader in the Steel Industry
TYK America, Inc. is a manufacturer of high-performance refractory products used in steelmaking operations across North America. We are currently seeking a Service Technician to support our customers in the steel industry through onsite service, product monitoring, and technical support.
This is a hands-on role ideal for someone with steel mill experience, or strong industrial experience who is willing to learn the refractory side of the business.
What You’ll Do
• Work directly onsite with steel mill customers to support product use and performance
• Monitor installation of refractory products in steelmaking environments
• Track and document product trial results and performance data
• Perform inventory counts and assist with inventory control
• Support internal reporting and documentation using Microsoft Office
• Assist sales and technical teams with customer support needs
• Provide feedback on product performance and field conditions
What We’re Looking For
• Experience in the steel industry strongly preferred
• Exposure to refractories or steelmaking processes (ladles, ladle gates, LF, RH, continuous casting) is a plus
• Strong communication and interpersonal skills
• Basic computer skills (Microsoft Word, Excel, Outlook)
• High school diploma or equivalent required
• Reliable, detail-oriented, and comfortable working in industrial environments
Why Join TYK America?
• $25/hr starting pay
• Full benefits package
• Stable, full-time role in an essential industry
• Exposure to advanced steelmaking and refractory technology
• Opportunity to grow with a specialized technical manufacturer
• Hands-on field work with real impact on production operations
Schedule
• Full-Time
• Monday–Friday
• Some onsite travel to customer steel mills in the Chicagoland region
Sales Manager – Steel Industry (Refractories)
Location: Tuscaloosa/Birmingham, AL
Join a Specialized Leader in the Steel Industry
TYK America, Inc. is a manufacturer of high-performance refractory products used in steelmaking operations across North America.
Position Summary
The Sales Manager is responsible for managing and growing TYK America’s customer relationships throughout assigned territories and market segments. This position oversees key client accounts, develops new business opportunities, and serves as the primary liaison between customers and internal teams to ensure exceptional service, profitable growth, and long-term customer satisfaction.
The Sales Manager will work closely with customers in the steel, non-ferrous metals, foundry, and specialty ceramics industries to identify refractory product needs, provide solutions, and expand TYK America’s market presence.
Essential Responsibilities
Manage and maintain relationships with existing customer accounts.Conduct regular customer visits to assess needs, review performance, and identify opportunities for improvement.Serve as the primary point of contact for customer inquiries, concerns, and issue resolution.Coordinate with operations, technical services, and customer service teams to ensure timely order fulfillment and customer satisfaction.Develop and execute strategies to expand TYK America’s customer base and market share.Monitor market trends, competitor activity, and customer requirements to uncover growth opportunities.Prepare sales forecasts and maintain accurate records Track key performance metrics and provide regular reports to management.Qualifications
Bachelor’s degree in Business, Marketing, Engineering, or a related field preferred.Minimum 5 years of experience in industrial sales, account management, or business development.Experience in refractory materials, steel manufacturing, ceramics, industrial minerals, or related industries strongly preferred.Proven track record of developing new business and growing existing accounts.Strong negotiation, presentation, and relationship-building skills.Proficiency with Microsoft Office applications.Ability to travel regularly to customer sites throughout assigned territories.Knowledge, Skills & Abilities
Strong customer relationship management skills.Excellent verbal and written communication abilities.Strategic thinking and problem-solving capabilities.Ability to manage multiple priorities and customer accounts simultaneously.Self-motivated with the ability to work independently while collaborating effectively across departments.Strong organizational and time-management skills. Read Less