We're looking for a technically credible, customer-oriented engineer to own a portfolio of customer sites running Tutor robots in production. You'll be the primary partner for each of your sites — the person their operations, engineering, and maintenance teams call first when something matters — and you'll be accountable for the operational and technical success of those deployments over time.
This isn't a traditional customer success role, and it isn't core product engineering. You won't own the product roadmap or build new robotic capabilities — that's R&D. But you will write code: the scripts, tooling, dashboards, and playbook logic that turn today's manual interventions into things that run themselves. The point of the job is to make your sites need you less over time, and to solve the hard, multi-factor problems that no playbook covers yet. You'll develop deep working knowledge of how our robots actually behave in the real world, diagnose issues across software, mechanical, and process dimensions, and partner with engineering to drive the deeper fixes — bringing the field context, prioritization, and validation that makes those fixes right.
The role is also genuinely relationship-driven. The customers in your portfolio will know you, trust you, and rely on you. You'll spend real time on-site at your facilities, remote time on diagnosis, tuning, and building, and ongoing time partnering with your customers' engineering and operations leaders. Your insights from the field will directly shape our product roadmap. This role sits at the intersection of robotics, operations, and customer partnership — and the right person is energized by all three.
ResponsibilitiesOwn a portfolio of customer sites end-to-end: be the primary technical partner for each, build deep trust with their operations, engineering, and maintenance teams, and be accountable for the operational and technical success of those deployments.Automate yourself out of the repetitive work. Convert recurring manual interventions into tooling, scripts, and playbooks that your customers and our remote team can run without you. The fleet grows; your manual workload shouldn't. This is the core of the job, not a side effect.Develop deep working knowledge of our robot systems — software, hardware, and operational characteristics — sufficient to diagnose issues credibly and build real solutions at the boundary of the product.Diagnose and resolve ambiguous, multi-factor issues in real-world environments — across software configuration, mechanical adjustment, process change, and root-cause analysis — and own the ones with no playbook yet.Partner with engineering on the deeper fixes: package high-confidence cases with repro conditions, logs, and a likely root cause, and bring field validation rather than just a complaint.Track the health and performance of your fleet — uptime, reliability, throughput, customer satisfaction — and act proactively on early signals.Be the voice of your customers in our internal roadmap conversations; translate field reality into structured product insight.Partner with Account Executives on expansion conversations, where operational success creates natural openings for growth.Requirements
You clear a real technical floor, and then we select hard on judgment and people skills. Both halves matter; the second is what we weight most.
The technical floor (pass/fail):
3–7+ years in a technical, ideally customer-facing role: applications/field engineering, robotics deployment, solutions engineering, technical account management, or similar.Technical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technology.Comfortable working hands-on with both software and physical systems in messy operational environments. You can read logs and telemetry, reason about a system you didn't build, and write the scripts/tooling to automate a manual process — you don't need to have built the robot from scratch.What we actually rank on:
Thrives in ambiguity — can take a vague, half-described, multi-factor problem with no clear owner and drive it to resolution. This is the single quality we weight most heavily.Strong judgment about what to fix yourself, what to automate, and what to escalate.Genuine relationship orientation — you take pride in being trusted by a customer over years, not just in shipping a project.Clear communication in both directions: technically credible with customer engineering and ops teams, and plain-spoken with non-technical operators and leaders.The reality of the job:
Roughly 30% travel to customer sites. The work happens on factory and warehouse floors — early shifts, PPE, noise, and real industrial environments. If that energizes you, great; if it doesn't, this isn't the role.Nice to haves (zero or more)Direct experience deploying or supporting robotics in production.Background in warehouse, manufacturing, or other industrial operations.Experience bringing field context into engineering decisions to resolve technical issues.Deep interest in robotics, automation, or the future of physical AI.Why This Role Is UniqueWork at the intersection of cutting-edge robotics and real-world industrial operations.Own the success of real customers running real robots in production — your work directly determines whether the future of physical AI happens in their facility.Join during a period of rapid growth, where this function is central to scaling the fleet.Help define what this function looks like at Tutor — you'll be among the people who build the tooling and playbooks that later hires inherit.Tutor Intelligence is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team. All offers include fully covered health + dental and unlimited PTO. Read Less
We're looking for a technically credible, customer-oriented engineering thinker to own a portfolio of customer sites running Tutor robots in production. You'll be the primary partner for each of your sites — the person their operations, engineering, and maintenance teams trust when something matters — and you'll be accountable for the operational and technical success of those deployments over time.
This is not a traditional Customer Success role, and it's not a product engineering role either. You won't be writing application code, designing novel robotic applications, or doing core feature development. What you will do is develop deep working knowledge of our systems, diagnose issues across software, mechanical, and process dimensions in your customers' real-world environments, and partner with engineering to execute technical improvements that make your customers successful. The work is genuinely technical — you need to understand how our robots work well enough to be the credible technical voice on the customer side — but the goal is to help customers operationally and technically utilize the product we've built, not to extend it.
The role is also genuinely relationship-driven. The customers in your portfolio will know you, trust you, and call you first when they need help. You'll spend meaningful time on-site at your facilities, remote time on technical diagnosis and tuning, and ongoing time partnering with your customers' engineering and operations leaders. Internally, you'll work alongside our engineering, support, and maintenance teams, and your insights from the field will directly shape our product roadmap.
This role sits at the intersection of robotics, operations, and customer partnership. The right person is energized by all three.
ResponsibilitiesOwn a portfolio of customer sites end-to-end: be the primary technical partner for each, build deep trust with their operations, engineering, and maintenance teams, and be accountable for the operational and technical success of those deploymentsDevelop deep working knowledge of our robot systems — software, hardware, and operational characteristics — sufficient to diagnose issues credibly and partner with engineering on resolutionDiagnose and resolve operational and technical issues in your customers' real-world environments, working through software configuration, mechanical adjustments, process changes, and root-cause analysisPartner with our engineering team to execute technical improvements that benefit your customers — bringing context, prioritization, and field validation, rather than writing the code yourselfTrack the health and performance of your assigned fleet — uptime, reliability, throughput, customer satisfaction — and proactively act on signalsTranslate field reality into product insights for our engineering and product teams; be the voice of your customers in our internal roadmap conversationsPartner with Account Executives on expansion conversations where customer success creates natural opportunities for growth
Requirements2–5+ years of experience in a technical customer-facing role: applications engineering, field engineering, robotics deployment, solutions engineering, technical account management, or similarTechnical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technologyComfort working hands-on with both software and physical systems, especially in real-world operational environmentsAptitude for developing deep working knowledge of complex technical systems built by others — you don't need to build it from scratch, you need to understand it deeply enough to diagnose, tune, and improve outcomesGenuine relationship orientation — you take pride in being trusted by customers over time, not just in delivering projectsStrong communication skills; able to be technically credible with customer engineering and ops teams, and clear with non-technical operators and leadersWillingness to spend meaningful time on-site at customer facilitiesNice to haves (zero or more)Direct experience deploying or supporting robotics in production environmentsBackground in warehouse, manufacturing, or other industrial operationsExperience working closely with engineering teams to diagnose and resolve technical issues — bringing field context to engineering decisionsDeep interest in robotics, automation, or the future of physical AIWhy This Role Is UniqueWork at the intersection of cutting-edge robotics and real-world industrial operations, helping bring advanced AI systems into factories and warehousesOwn the success of real customers running real robots in production — your work directly determines whether the future of physical AI happens in their facilityJoin Tutor during a period of rapid growth and expanding deployments, where this function plays a central role in scaling our fleetHelp build and shape what this function looks like at Tutor, working closely with engineering, product, and operations teamsTutor Intelligence is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team. All offers include fully covered health + dental and unlimited PTO. Read Less
We're looking for a technically credible, customer-oriented engineering thinker to own a portfolio of customer sites running Tutor robots in production. You'll be the primary partner for each of your sites — the person their operations, engineering, and maintenance teams trust when something matters — and you'll be accountable for the operational and technical success of those deployments over time.
This is not a traditional Customer Success role, and it's not a product engineering role either. You won't be writing application code, designing novel robotic applications, or doing core feature development. What you will do is develop deep working knowledge of our systems, diagnose issues across software, mechanical, and process dimensions in your customers' real-world environments, and partner with engineering to execute technical improvements that make your customers successful. The work is genuinely technical — you need to understand how our robots work well enough to be the credible technical voice on the customer side — but the goal is to help customers operationally and technically utilize the product we've built, not to extend it.
The role is also genuinely relationship-driven. The customers in your portfolio will know you, trust you, and call you first when they need help. You'll spend meaningful time on-site at your facilities, remote time on technical diagnosis and tuning, and ongoing time partnering with your customers' engineering and operations leaders. Internally, you'll work alongside our engineering, support, and maintenance teams, and your insights from the field will directly shape our product roadmap.
This role sits at the intersection of robotics, operations, and customer partnership. The right person is energized by all three.
ResponsibilitiesOwn a portfolio of customer sites end-to-end: be the primary technical partner for each, build deep trust with their operations, engineering, and maintenance teams, and be accountable for the operational and technical success of those deploymentsDevelop deep working knowledge of our robot systems — software, hardware, and operational characteristics — sufficient to diagnose issues credibly and partner with engineering on resolutionDiagnose and resolve operational and technical issues in your customers' real-world environments, working through software configuration, mechanical adjustments, process changes, and root-cause analysisPartner with our engineering team to execute technical improvements that benefit your customers — bringing context, prioritization, and field validation, rather than writing the code yourselfTrack the health and performance of your assigned fleet — uptime, reliability, throughput, customer satisfaction — and proactively act on signalsTranslate field reality into product insights for our engineering and product teams; be the voice of your customers in our internal roadmap conversationsPartner with Account Executives on expansion conversations where customer success creates natural opportunities for growth
Requirements2–5+ years of experience in a technical customer-facing role: applications engineering, field engineering, robotics deployment, solutions engineering, technical account management, or similarTechnical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technologyComfort working hands-on with both software and physical systems, especially in real-world operational environmentsAptitude for developing deep working knowledge of complex technical systems built by others — you don't need to build it from scratch, you need to understand it deeply enough to diagnose, tune, and improve outcomesGenuine relationship orientation — you take pride in being trusted by customers over time, not just in delivering projectsStrong communication skills; able to be technically credible with customer engineering and ops teams, and clear with non-technical operators and leadersWillingness to spend meaningful time on-site at customer facilitiesNice to haves (zero or more)Direct experience deploying or supporting robotics in production environmentsBackground in warehouse, manufacturing, or other industrial operationsExperience working closely with engineering teams to diagnose and resolve technical issues — bringing field context to engineering decisionsDeep interest in robotics, automation, or the future of physical AIWhy This Role Is UniqueWork at the intersection of cutting-edge robotics and real-world industrial operations, helping bring advanced AI systems into factories and warehousesOwn the success of real customers running real robots in production — your work directly determines whether the future of physical AI happens in their facilityJoin Tutor during a period of rapid growth and expanding deployments, where this function plays a central role in scaling our fleetHelp build and shape what this function looks like at Tutor, working closely with engineering, product, and operations teamsTutor Intelligence is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team. All offers include fully covered health + dental and unlimited PTO. Read Less
We believe general-purpose, generally-intelligent robots will be built in our lifetimes. Robots will work in our factories, move our goods, walk on our streets and eventually be in our homes. To build that future, research and deployment must work in lockstep: real-world operation must make the technology better and better technology must make deployment easier. We're looking for the thinkers, builders, and researchers who want to be part of that loop.
As an AI robotics company that deploys its inventions directly into the facilities that need them, on state-of-the-art hardware, every line of code written at Tutor has a direct impact on the global, physical economy.
Our Culture
We believe that something truly special can happen when talented, motivated people work together; at Tutor, every member of our team is empowered to have real impact in everything that they do. We’re characterized by both technical excellence and next-level collaboration and respect.
Perception EngineerAs a Perception Engineer at Tutor Intelligence, you’ll design, build, and deploy perception systems across RGB, depth, LiDAR, and other sensing modalities. You’ll work on core problems in SLAM, segmentation, tracking, and grasp planning, helping turn real-world sensor data into reliable, production-ready autonomy. What You’ll DoDesign and implement perception modules used in real-world robotic systemsOwn projects end-to-end, from early concept and prototyping through production deploymentWork closely with Engineering, Operations, Product, and Leadership to define and ship solutionsImprove system reliability, scalability, and observability in production environmentsDebug complex perception and systems-level issues across hardware and softwareHelp shape technical direction, best practices, and team workflows as Tutor scales Who You Are3+ years of experience in perception, robotics, or a closely related engineering roleStrong foundations in computer vision, robotics, or related fieldsComfortable writing production-quality code (e.g. C++, Python) and working with real sensor dataExperience operating in fast-moving, resource-constrained environmentsClear communicator who collaborates well across technical and non-technical teamsStrong sense of ownership and a bias toward shipping meaningful workGenuine interest in robotics, AI, and solving hard real-world problems Nice to HavesExperience with SLAM, multi-sensor fusion, or manipulation / grasp planningHands-on work with robots in production or fielded environmentsPrior startup experience, especially at early or growth-stage companiesExposure to 24/7 systems, operational tooling, or customer-facing deploymentsInterest in technical leadership, mentorship, or project ownership About Our Roles & TitlesAt Tutor, we believe great engineers and researchers are defined by what they build and the impact they have — not where they sit in an org chart or what title they have. Therefore, everyone in our R&D org holds the title Member of Technical Staff (MoTS). Our job postings use standard titles so you can find us, but if you join Tutor, you'll be a MoTS — with a level that is determined through the interview process.
That also means we hire people, not slots. Work at Tutor evolves every quarter, and we set the expectation of flexibility from day one — it's common for people to start on one thing and shift to another based on where the team needs them most. A high technical bar across the board is what makes that flexibility possible: it's what allows people to contribute meaningfully whatever problem they take on.
Tutor offers competitive benefits including fully employer-covered health insurance, a managed 401(k), and regular in-office meals. We host social events and maintain a collaborative, low-ego work culture where people are trusted to take ownership and solve real problems. Tutor is an equal opportunity employer and welcomes applicants from all backgrounds. Read Less