Position Summary
The Expedited Operations Specialist is responsible for managing time-critical and white glove shipments from order entry through final delivery. This role serves as a key liaison between customers, carriers, and internal departments to ensure seamless execution of high-priority, high-touch deliveries. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional attention to detail, and excels at proactive communication and problem-solving.
Key Responsibilities
Manage and execute expedited and white glove delivery orders from inception to successful completion.Accurately enter, update, and maintain shipment data within the Transportation Management System (TMS).Develop efficient routing plans to meet tight delivery deadlines and service-level requirements.Coordinate with carriers, drivers, and air cargo service partners to ensure on-time pickup and delivery.Serve as the primary point of contact for customers, providing status updates, proactive communication, and issue resolution.Collaborate with internal departments including sales, customer service, dispatch, warehouse, and billing to ensure seamless execution.Monitor shipments in transit and proactively address delays, service disruptions, or special handling requirements.Ensure compliance with white glove service standards, including inside delivery, installation coordination, scheduled appointments, and specialized handling.Document all shipment activity, service exceptions, and customer communications accurately within the TMS.Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction.Qualifications
2+ years of experience in expedited logistics, white glove delivery, or air cargo transportation operations preferred.Strong knowledge of Transportation Management Systems (TMS) and routing principles.Ability to manage multiple high-priority shipments simultaneously in a fast-paced environment.Excellent written and verbal communication skills.Strong problem-solving skills and ability to think quickly under pressure.High attention to detail and organizational skills.Proficiency in Microsoft Office Suite (Excel, Outlook, Word).Key Competencies
Customer-focused mindsetSense of urgency and accountabilityEffective cross-functional collaborationTime management and prioritizationCritical thinking and decision-makingAdaptability and resilienceWork Environment
Fast-paced, deadline-driven environmentMay require after-hours or weekend availability depending on shipment volume and customer needsPerformance Metrics
On-time pickup and delivery performanceAccuracy of TMS entries and documentationCustomer satisfaction scoresService failure resolution timeOperational efficiency and routing optimizationThis role is ideal for a highly motivated logistics professional who thrives on executing precision-driven, high-touch deliveries and delivering exceptional customer experiences in the expedited and white glove market.
Company DescriptionTTi Logistics, LLC a leading special product and tradeshow transportation company and agent for Mayflower and Unigroup Logistics, is seeking ambitious personnel for our corporate headquarters in Ponte Vedra, FL. Are you ready to make an impact with work that challenges you, an environment that allows for consistent learning opportunities and a company culture that recognizes you and embraces you? With continued growth, the need for high-quality, high-performance, ambitious personnel is one of our companies' top priorities.Company DescriptionTTi Logistics, LLC a leading special product and tradeshow transportation company and agent for Mayflower and Unigroup Logistics, is seeking ambitious personnel for our corporate headquarters in Ponte Vedra, FL. Are you ready to make an impact with work that challenges you, an environment that allows for consistent learning opportunities and a company culture that recognizes you and embraces you? With continued growth, the need for high-quality, high-performance, ambitious personnel is one of our companies' top priorities. Read Less
