As a Day and Evening Shift Leader at Tropical Smoothie Café, you will play a key role in creating a vibrant and positive atmosphere, delivering exceptional hospitality, and leading a medium-sized team of 6-10 crew members. Reporting directly to the Store Manager, you will ensure smooth operations during your shifts by coordinating staff, managing food preparation standards, and overseeing customer service excellence in a fun and fast-paced environment.
Responsibilities
Lead and engage a team of 6-10 crew members to deliver excellent customer experiences.Manage cash register operations including taking orders and handling cash accurately using the POS system.Coordinate shift activities to maintain efficient workflow and high-quality service.Prepare and assemble food and smoothies according to brand standards.Maintain cleanliness and organization of kitchen, dining areas, restrooms, and workstations.Ensure compliance with all safety, security, and sanitation policies.Foster a positive atmosphere by interacting with crew and customers with energy and enthusiasm (“Tropitude”).Perform additional tasks necessary for successful café operations.
Required Qualifications
Legally authorized to work under State and Federal guidelines.Availability to work both day and night shifts as required.Reliable transportation and ability to use direct deposit for payroll.
Preferred Qualifications
Minimum 1 year customer service experience.Proficiency in cash handling and operating POS systems.Experience in food preparation and handling.Demonstrated team leadership and multitasking abilities.Strong communication and time management skills. Read LessSummary Of Responsibilities
The General Manager is responsible for leading the front of house (FOH) and back of house (BOH) operations of the corporate cafe. The GM will spend significant time performing managerial duties, as well as some back of house cooking functions. Key responsibilities include hiring, managing, training, and developing restaurant team members as well as the management team. The GM is responsible for ensuring an excellent guest experience, the safety of our guests, team members and property, and product quality. This position will lead and develop the cafe team to drive increased sales. The GM is accountable for all operational and sales goals for the cafe, as well as operate within brand standards. This highly visible role will also work directly with cross-functional team members of our Corporate Support Center.
Essential Functions
Wears an “owner’s hat” in operating the cafe.Knowledgeable and proficient in each position within the cafe.Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.Recruits, interviews, hires, and trains new Crew Members/Leaders to ensure the cafe is staffed at the appropriate level.Manages and delegates daily functions of the cafe including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.Leads and coaches Assistant Managers and staff during each shift to ensure brand standards are upheld.Manages the brand experience, including hospitality, quality control, and speed of service.Ensures all safety and security policies are being followed as set by the brand.Monitors sales growth and cost control of the cafe against the budgeted expectation and historical performance to maximize profitability.Leads marketing and promotional campaigns. Executes marketing and sales programs following guidelines.Manages labor to ensure proper staffing levels to meet the budget and sales strategy.Manages the inventory and par levels.Ensures equipment is operable to execute brand standards.Drives ServSafe compliance and proper food handling procedures.Performs any additional tasks necessary to operate the cafe.Required Experience & Knowledge
5 years of food service experience or hospitality degreeLegally able to work within the State and Federal guidelines.ServSafe certification required.Experienced in driving operational execution in both FOH and BOH.Self-starter: able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.Physical Requirements
Continuous standing and walking throughout the duration of each shift.Bending, lifting, and carrying up to 50 pounds to perform duties like stocking, refilling ice, or disposing of trash.Constant face-to-face interactions with crew members and guests.Safely navigate in a fast-paced cafe environment.Ability to multi-task and remain positive in sometimes stressful working conditions.WORKING CONDITIONS
General Managers can expect to work a minimum 50-hour work week and may be required to work additional hours to meet the needs of the business.Some early mornings, late evenings, weekend, and/or holiday hours and will have additional opening/closing responsibilities.Leads Crew Members and Crew Leaders by demonstrating Tropical Smoothie Cafe’s core values in all interactions.Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.Fun, fast paced, upbeat environment with no fryers, grills, griddles or grease!Comfortable with a high level of change.Company Benefits
Competitive SalaryPerformance Based Bonus Comprehensive Medical/Dental/Vision InsurancePaid VacationGenerous employee meal discount planTropical Smoothie Cafe is a Fast Casual restaurant with a tropical twist. At Tropical Smoothie we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! It started on a beach in Florida. The calm gulf waters, friends enjoying games in the sand and a need for replenishment from the warm Florida sun. We started by blending fruits and vegetables together to create unique and refreshing smoothies. And customers lined up for our tasty creations. Then in 1997, we opened our first cafe in Tallahassee, Florida. Guests now had a place to sit and relax while we made their favorite smoothies. Two years later, we added a range of wholesome food options to complement our smoothies, all made fresh. We started as a destination for flavor, and it’s a proud heritage that we continue today. We are guided by a simple belief: when you eat better, you feel better. Tropical Smoothie Cafe’s menu boasts bold, flavorful smoothies with a healthy appeal, all made-to-order with quality ingredients. We find that real fruits, veggies and juices just taste better. Our toasted wraps, sandwiches, flatbreads and quesadillas are made to suit your individual tastes with quality meats, fresh produce and flavorful sauces. Combine that with a fun, relaxing atmosphere - and unparalleled hospitality - and you can see why people return again and again for the Tropical Smoothie Cafe experience. Our mission is to inspire a healthier lifestyle by serving amazing food and smoothies…with a bit of tropical fun.
Read LessWe are seeking a Shift Manager to join our team! You will be responsible for overseeing and coordinating the activities of the team.
Responsibilities:
Monitors sales growth and cost control of the café against the budgeted expectation and historical performance, to ensure that profit goals are met.
Maintains and exceeds customer expectations to build brand loyalty.
Presents a consistent, professional image of the café and crew by maintaining all sanitation and appearance standards.
Communicates and stays updated on all marketing and promotional materials. Executes marketing and sales programs, following appropriate guidelines
. Builds café sales by cultivating relationships in the business community and initiating local store marketing campaigns.
Qualifications:
Minimum of 3 years of managerial experience in the restaurant or fast-casual field required.
Experience recruiting, hiring, training and developing employees.
Experience in growing sales and providing excellent customer service.
Demonstrated ability to drive operational excellence in both front of the house and back of the house.
Must have a proven track record of managing cost of goods and labor.
Strong skills in understanding P&L reports and budgets.
Basic computer skills, including Microsoft Word, Excel and Outlook.
Effective verbal and written communication skills.
Servsafe® Certification preferred.
Company DescriptionIf you enjoy a lively, fun environment and can deliver amazing, Tropical SmoothieJob description
Tropical Smoothie Cafe is growing fast and is looking to fulfill several key positions! Applications now being accepted for Crew Members, Shift Leaders for Fort Bragg, NC (Military Installation)
PART TIME OR FULL TIME AVAILABLE
General Info:
We are looking for great personalities, friendly, reliable candidates who exhibit excellent work ethics! In addition, the ability to take initiative, learn quickly, multi-task, follow all policies & procedures, & demonstrate a "team player" mentality are highly important qualities for those who should apply.
REQUIREMENTS (Crew Member):
Positive attitudeReliable transportationWillingness to learnDependableTeam PlayerAbility to multi-taskAbility to lift up to 50lbsAbility to stand on your feet for long periods of timeJOB RESPONSIBILITIES- (Crew Member) (include but not limited to the following):
Prepping, stocking, cleaningTaking accurate customer ordersPreparing food/smoothies as orderedIf YOU are the RIGHT person to join our team, apply today and someone will reach out for the next step!
** Experience for Crew Member position is not necessary, but is given higher priority
** Experience for Shift Leaders must have Shift Leader experience in other restaurant businesses.
Read LessJob description
Tropical Smoothie Cafe is growing fast and is looking to fulfill several key positions! Applications now being accepted for Crew Members, Shift Leaders for Fort Benning, GA
PART TIME OR FULL TIME AVAILABLE
General Info:
We are looking for great personalities, friendly, reliable candidates who exhibit excellent work ethics! In addition, the ability to take initiative, learn quickly, multi-task, follow all policies & procedures, & demonstrate a "team player" mentality are highly important qualities for those who should apply.
REQUIREMENTS (Crew Member):
Positive attitudeReliable transportationWillingness to learnDependableTeam PlayerAbility to multi-taskAbility to lift up to 50lbsAbility to stand on your feet for long periods of timeJOB RESPONSIBILITIES- (Crew Member) (include but not limited to the following):
Prepping, stocking, cleaningTaking accurate customer ordersPreparing food/smoothies as orderedIf YOU are the RIGHT person to join our team, apply today and someone will reach out for the next step!
** Experience for Crew Member position is not necessary, but is given higher priority
** Experience for Shift Leaders must have Shift Leader experience in other restaurant businesses.
Read LessJob description
Tropical Smoothie Cafe is growing fast and is looking to fulfill several key positions! Applications are now being accepted for Crew Members, Shift Leaders for all three locations: Fort Gordon (Military Installation), Augusta, Grovetown and Evans.
PART-TIME OR FULL TIME AVAILABLE
General Info:
We are looking for great personalities, friendly, reliable candidates who exhibit excellent work ethics! In addition, the ability to take initiative, learn quickly, multi-task, follow all policies & procedures, & demonstrate a "team player" mentality are highly important qualities for those who should apply.
REQUIREMENTS (Crew Member):
Positive attitudeReliable transportationWillingness to learnDependableTeam PlayerAbility to multi-taskAbility to lift up to 50lbsAbility to stand on your feet for long periods of timeJOB RESPONSIBILITIES- (Crew Member) (include but not limited to the following):
Prepping, stocking, cleaningTaking accurate customer ordersPreparing food/smoothies as orderedIf YOU are the RIGHT person to join our team, apply today and someone will reach out for the next step!
** Experience for Crew Member position is not necessary but is given higher priority
** Experience for Shift Leaders must have Shift Leader experience in other restaurant businesses.
Read LessJob description
At Tropical Smoothie Café we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! If you enjoy a lively, fun environment and can deliver “amazing,” Tropical Smoothie Café is the place for you! Be a part of something great and join our team today! Lots of opportunity for growth and promotions as we grow and open more franchises!
*LOOKING FOR MORNING AND DAY SHIFTS APPLICANTS*
REQUIRMENTS
-Able to work up to 8 hour shifts up on their feet.
-Able to provide friendly customer service with every customer
-A good team player with a positive attitude
- Must be able to work various shifts; weekdays and weekends
- Must have reliable transportation
-Able to multitask in a fast pace atmosphere
Benefits;
-Flexible hours with the schedule
-Store discounts during shift and off shift
Crew Member/Crew Leader Functions:
Delivers unparalleled hospitality to each customer.Prepares and assembles food and smoothie ingredients to brand standards.Uses sanitation practices to handle and prepare food.Sets up and monitors food and smoothie workstations.Cleans and organizes kitchen, workstations, dining room, restrooms and other areas in the café.Follows the steps to operate the register, including taking customer orders, accurately handling cash and being responsible for the drawer.Follows all safety and security policies set by the brand Read LessAbout Company:
At our Tropical Smoothie Cafe, we’re passionate about building a people-first culture where team members feel valued, empowered, and set up to grow, whether you’re joining us at the start of your career or bringing years of experience. As a franchise of Tropical Smoothie Cafe, a leading national fast-casual brand born on a beach in 1997 with over 1,400 locations nationwide, our mission is to Inspire Better® by serving delicious, better-for-you smoothies and food with a bit of tropical fun in every guest interaction. We believe in relationships built on respect and collaboration, a creative and positive workplace, and opportunities for advancement that align with your career aspirations.
About the Role:
As a Crew Member in the Accommodation and Food Services industry, you will play a vital role in delivering exceptional customer service and ensuring a positive experience for every guest. Your primary focus will be on maintaining high standards of cleanliness, food preparation, and order accuracy while working efficiently in a fast-paced environment. You will collaborate closely with team members to support daily operations, from taking orders and handling transactions to restocking supplies and maintaining safety protocols. This role requires adaptability, attention to detail, and a commitment to upholding the company’s values and quality standards. Ultimately, your contributions will help create a welcoming atmosphere that encourages repeat business and customer satisfaction.
Minimum Qualifications:
High school diploma or equivalent preferred but not required.Ability to work flexible hours, including evenings, weekends, and holidays.Basic math skills for handling transactions and making change.Strong communication skills to interact effectively with customers and team members.Ability to stand for extended periods and perform physical tasks such as lifting and cleaning.Preferred Qualifications:
Previous experience in a customer service or food service role.Familiarity with point-of-sale (POS) systems.Knowledge of food safety and sanitation standards.Ability to work efficiently in a team-oriented environment.Bilingual skills to assist a diverse customer base.Responsibilities:
Greet customers warmly and take accurate food and beverage orders.Prepare and serve menu items according to company standards and health regulations.Operate cash registers and handle customer transactions with accuracy and professionalism.Maintain cleanliness and organization of the dining and work areas throughout the shift.Assist in receiving and stocking inventory to ensure availability of supplies.Follow all safety, sanitation, and food handling guidelines to ensure a safe environment.Collaborate with team members to meet service goals and resolve customer concerns promptly.Skills:
The required skills such as communication and basic math are essential for accurately taking orders, processing payments, and providing clear information to customers and colleagues. Physical stamina and attention to detail ensure that the work environment remains clean, safe, and organized, which directly impacts customer satisfaction. Preferred skills like familiarity with POS systems and food safety knowledge enhance daily efficiency and compliance with health regulations. Teamwork and adaptability are crucial for managing busy periods and supporting coworkers to maintain smooth operations. Bilingual abilities, when present, allow for better service to a diverse clientele, improving overall guest experience.
Read LessAbout Company:
At our Tropical Smoothie Cafe, we’re passionate about building a people-first culture where team members feel valued, empowered, and set up to grow, whether you’re joining us at the start of your career or bringing years of experience. As a franchise of Tropical Smoothie Cafe, a leading national fast-casual brand born on a beach in 1997 with over 1,400 locations nationwide, our mission is to Inspire Better® by serving delicious, better-for-you smoothies and food with a bit of tropical fun in every guest interaction. We believe in relationships built on respect and collaboration, a creative and positive workplace, and opportunities for advancement that align with your career aspirations.
About the Role:
As a Crew Member in the Accommodation and Food Services industry, you will play a vital role in delivering exceptional customer service and ensuring a positive experience for every guest. Your primary focus will be on maintaining high standards of cleanliness, food preparation, and order accuracy while working efficiently in a fast-paced environment. You will collaborate closely with team members to support daily operations, from taking orders and handling transactions to restocking supplies and maintaining safety protocols. This role requires adaptability, attention to detail, and a commitment to upholding the company’s values and quality standards. Ultimately, your contributions will help create a welcoming atmosphere that encourages repeat business and customer satisfaction.
Minimum Qualifications:
High school diploma or equivalent preferred but not required.Ability to work flexible hours, including evenings, weekends, and holidays.Basic math skills for handling transactions and making change.Strong communication skills to interact effectively with customers and team members.Ability to stand for extended periods and perform physical tasks such as lifting and cleaning.Preferred Qualifications:
Previous experience in a customer service or food service role.Familiarity with point-of-sale (POS) systems.Knowledge of food safety and sanitation standards.Ability to work efficiently in a team-oriented environment.Bilingual skills to assist a diverse customer base.Responsibilities:
Greet customers warmly and take accurate food and beverage orders.Prepare and serve menu items according to company standards and health regulations.Operate cash registers and handle customer transactions with accuracy and professionalism.Maintain cleanliness and organization of the dining and work areas throughout the shift.Assist in receiving and stocking inventory to ensure availability of supplies.Follow all safety, sanitation, and food handling guidelines to ensure a safe environment.Collaborate with team members to meet service goals and resolve customer concerns promptly.Skills:
The required skills such as communication and basic math are essential for accurately taking orders, processing payments, and providing clear information to customers and colleagues. Physical stamina and attention to detail ensure that the work environment remains clean, safe, and organized, which directly impacts customer satisfaction. Preferred skills like familiarity with POS systems and food safety knowledge enhance daily efficiency and compliance with health regulations. Teamwork and adaptability are crucial for managing busy periods and supporting coworkers to maintain smooth operations. Bilingual abilities, when present, allow for better service to a diverse clientele, improving overall guest experience.
Read Less