Senior Client Support Technician – Global Yacht Technology
Where Curiosity Drives Expertise
About Triton Technical
Triton Technical designs and delivers cutting-edge IT and AV systems for the world's most advanced private yachts. We're fast-paced, collaborative, and constantly pushing the boundaries of what's possible.
The Role
We're looking for a Senior Client Support Technician to provide advanced technical support across a global client base. Join Triton's Client Support Team and thrive in a dynamic environment where curiosity fuels your growth.
This is a highly hands-on role where no two days are the same-you won't be limited to a single type of ticket or technology. Instead, you'll work across the full spectrum of IT, supporting custom yacht systems spanning servers, networks, security, AV, satellite communications, and more. With new technologies constantly being introduced, you'll have continuous opportunities to learn, grow, and expand your expertise in a truly unique environment.
You'll troubleshoot complex issues, play a key role in maintaining and improving mission-critical systems at sea, and act as a senior escalation point and mentor-helping elevate the performance and knowledge of the entire support team.
What You'll Do
Provide advanced remote support in a 24/7/365 environmentAct as the escalation point for complex technical issuesManage, troubleshoot, and optimize Microsoft server environmentsSupport and implement systems across networking, security, AV, and satellite technologiesExecute system upgrades, configurations, and enhancementsMaintain and improve technical documentation and processesMentor junior technicians and support team developmentAssist with onsite project work when requiredWhat You Bring
Strong experience across servers, networking, and IT infrastructureCCNA-level knowledge or equivalent hands-on experienceAnalytical, methodical troubleshooting approachAbility to communicate complex issues clearly and effectivelyProactive mindset with strong attention to detailPassion for learning, problem-solving, and mentoring othersAbility to prioritize and manage multiple client needs in a fast-paced environmentWhy Triton
Work across a wide range of technologies-no ticket silosHands-on exposure to highly customized, high-end systemsConstant learning with new tech introduced regularlyCollaborative, high-energy environment with real growth opportunities20 Days PTO: Enjoy ample time off for relaxation and rejuvenation.Health Insurance at $80/month for Employee-Only: Affordable coverage for employees.100% Company Covered Dental Insurance: Comprehensive dental coverage at no extra cost.401(k) Plan: Secure your future with our retirement savings option.Cell Phone & Internet Reimbursement: Stay connected without the added expense.8 Paid Holidays