ROLE:
The Documentation Support Coordinator is responsible for requesting and the preliminary review of medical record documentation to support compliance audits, organizational risk assessments, and ongoing monitoring activities. The Documentation Support Coordinator is also responsible for completing information gathering for internal risk management and audit processes.
TASKS AND RESPONSIBILITIES:
Initiate, send, and appropriately manage outbound requests for patient medical record requests to support compliance audits, organizational risk assessments, and ongoing monitoring activities.
Responsible for obtaining supporting documentation to demonstrate performance of medically necessary services.Assist with information gathering and analysis for internal risk management and audit processes.Frequently assists with special compliance assignments and projects.Keeps supervisor advised of compliance concerns which may lead to untimely or inaccurate completion of compliance audits, organizational risk assessments, and ongoing monitoring activities.Address problems as they occur.Assists Supervisor of Regulatory Audits with other areas of responsibility as requested.QUALIFICATIONS:
Flexible, positive, excellent interpersonal and communication skills.Good knowledge of medical terminology and clinical documentation.Strong oral, written and interpersonal communication skills required.Demonstrates initiative, ability to work independently.Able to prioritize, organize, trouble-shoot, and problem solve.Must have ability to manage multiple and competing priorities.EDUCATION|EXPERIENCE:
High school diploma required, college degree preferred.Demonstrates a sound understanding of customer service principles and practices.Experience in medical terminology and documentation review is preferred.Experience with healthcare billing system solutions and Microsoft Office preferred. Read LessLooking for a CLS in Irvine, CA for the following shifts:
Responsible for ensuring that the test(s) requested by physicians and facilities are performed in an accurate and timely manner and the Laboratory policies and procedures are followed and implemented correctly.
Follows the laboratory’s procedures for specimen handling and processing analysis, reporting and maintaining records of patient test results.Ensuring that the patient’s name and specimen number are correctly identified.Type of specimen and time drawn is correct for the test ordered.Specimen integrity has been maintained from the initial draw / pick-up of specimen(s) until arrival and completion of test(s) requested.Follows the laboratory’s procedures for handling potentially infectious materials.Maintains records that demonstrate that proficiency testing samples are tested in the same manner as patient samples.Adheres to the laboratory’s quality control policies, documents all quality control activities instrument and procedural calibrations and maintenance performed.Follows the laboratory’s quality control policies whenever test systems are not within the laboratory’s established levels of performance.Capable of identifying problems that may adversely affect test performance or reporting of test results.Documents all corrective action taken when test systems deviate from the laboratory’s established performance specifications.Documents all corrective action taken when test systems deviate from the laboratory’s established performance specifications.Performs all routine and new test procedures that are complex and require professional judgment when assigned to a specific area.Demonstrates knowledge of theory behind the test performed.Recognized departure from the norm on adult and geriatric patients and be able to understand the scientific and theoretical reasons for such deviation.Calibrates instruments and assess the accuracy of the equipment; performs equipment preventive and corrective maintenance.Check and verify all the test results released by the laboratory. This includes accepting or rejecting results due to delta check inconsistencies, requesting redraw for verification, canceling results due to gross hemolysis, clots or QNS.Reviews outgoing reports for technical and clerical errors.Able to communicate with nurses and physicians, and ability to work well with others.Assist the Lead CLS in maintaining adequate supplies and inventory levels.Demonstrates the ability to prioritize work duties.Recognizes the administrative changes in staffing and scheduling and adapt to these changes.Assists in developing and installing quality control standards to ensure accuracy of test results.Assists the Lead CLS in reviewing and solving quality control problems.Initiates, suggests and if necessary, implements technical and administrative changes upon approval of the Laboratory Director.
EXPERIENCE / SKILLS REQUIRED
Bachelor’s degree from an accredited college or university with major coursework in medical technology, microbiology, chemistry, biology or related field.Possession of General Supervisor license issued by the State of CaliforniaMust meet CLIA requirements for testing personnel for High Complexity Testing.Ability to work independently and have good sound analytical judgment to function effectively under stress in certain situations.Strong interpersonal skills sufficient to work closely with others on a team.Possess the ability to work in a fast- paced environment, effectively interacting with physicians, facilities and laboratory personnel.Possess speed, consistency and accuracy in tasks to meet the laboratory standards.Customer service orientedSelf- starter with a high initiative, a good problem and decision-maker.Ability to demonstrate flexibility in work environment, performing a variety of changing tasks.Commitment to tasks. Displaying a high level of cognitive, interpretive or judgment skills. Read LessEssential Position Duties
Conducts performance evaluations for departmental staff supervisors, technologists, phlebotomists and others and reviews evaluations for all staff personnel.Ensures employee compliance with all company policies.Reviews payroll, incident, accident and corrected reports.Conduct department and employee meetings when necessary.Promotes open door policy of communication for all lab employees.Performs employee counseling when necessary.Reviews department schedules for weekdays, weekends and holidays.Serves as a contact for human resources issues.Ensures that incident reports are completed and Human Resources notified within 24 hours of the reported incident.Reviews all purchase orders originating in the laboratory area.Serves as primary contact for all vendors and makes recommendations regarding equipment status, reagent costs, service agreements, etc.Reviews overdue orders report daily and submits daily requisition volume counts.Maintains documents of all quality assurance systems required to maintain precision and accuracy, including proficiency testing.Maintains the laboratory and implements new procedures as needed to ensure compliance with state regulations and all regulatory agencies (CAP, CLIA).Prepares laboratory expense reports and submits for approval.Monitors expenditures and performs cost analysis on equipment purchases/rental agreements.Performs assessment of the efficiency of the utilization of all resources in areas of responsibility, including personnel management, equipment/reagent evaluation and method development.Monitors test volumes to determine which should be sent out or brought in-house.Investigates and resolves client technical problems and issues.Promotes policy of Continuous Quality Improvement.Develops and assesses analytical procedures. Determines or directs feasibility studies of new procedures to ensure diagnostic value, accuracy, sensitivity and cost effectiveness.Maintains a safe and clean work environment according to OSHA and CLIA regulations.Conducts company fire drills annually. Maintains all records required for safety and risk management.Maintains a formal in-service education program for technical personnel in all areas related to laboratory medicine.Participates in the development and implementation of policies and procedures to achieve department objectives.Attends scientific/educational conferences and symposia to maintain required level of technical and managerial expertise for a laboratory manager.Communicates with sales/marketing to determine laboratory response to client needs.Provides timely information regarding any delays in turnaround times or client issues.Maintains all documentation required by regulatory agencies, including quality control, maintenance and service records, and all documentation required for general operation of the laboratory.Provides on-call support to the laboratory.Identifies and pursues self-improvement needs.Seeks coaching/mentoring when appropriate.When needed, the Manager may need to perform bench work.Performs other duties as assigned.Compliance Responsibilities
Complies with applicable legal requirements, standards, and procedures including, but not limited to, those within the Compliance Process, Code of Conduct, and Corporate Integrity Agreement (CIA).Provides leadership and support for the Compliance process within management area.Promotes adherence to applicable legal requirements, standards, policies and procedures as specified within the Compliance Process, Code of Conduct, HIPAA and CIA within management area.Distributes compliance-related materials within management area.Ensures timely and accurate reporting and responses to compliance-related issues and monitors the implementation of corrective action plans related to such issues.Ensures that staff participates in orientation and training programs including, but not limited to, all required compliance and HIPAA courses and relevant policies and procedures, and that such training is properly documented.Provides open lines of communication regarding compliance issues within management area, ensures that retaliation against staff who report suspected incidences of non-compliance does not occur.Participates in monitoring and auditing activities and investigations and implementing quality improvement process, as required.Completes performance reviews and determines compensation and promotions based on the accomplishment of established standards that promote adherence to compliance and quality standards.Participates in required orientation, Compliance and HIPAA training programs.Prepares compliance reports, as required.POSITION QUALIFICATIONS Core Competencies/Skill Sets Strong verbal and written communication skills.Strong planning and organization skills.Demonstrates understanding of healthcare staffing dynamics.Applies sound business judgment in decision making.Demonstrates critical analysis and complex problem solving skills.Demonstrates ability to manage highly confidential and proprietary information.Proficient in computer skills that include spreadsheets, presentations and word processing software and Microsoft Office required.Professional Experience/Educational Requirements Bachelor’s Degree required; MT(ASCP or equivalent) required.Seven (7) years clinical laboratory experience and four (4) years supervisor/managerial experience required.Solid managerial, technical, interpersonal, fiscal, problem-solving and organizational skills are essential.Must have excellent customer relations skills.Knowledge of federal, state, local and accreditation agency regulations.Certification/LicensureMust qualify under CLIA regulations as a general supervisor. Read LessTASKS AND RESPONSIBILITIES:
Preparing and receiving ship orders
Moving materials and items from receiving or storage areas to shipping or to other designated
areas.
Sorting and placing materials or items on racks, shelves, or in bins according to predetermined
sequence such as size, type, style, color, or product code.
Filling requisitions, work orders, or requests for materials, tools, or other stock items
Ensuring warehouse is accessible and safe
Marking materials with identifying information using appropriate method.
Opening bales, crates, and other containers.
Recording amounts of materials or items received or distributed via appropriate computer program.
Assisting in counting of physical inventory.
May be assigned facilities maintenance duties as needed.
Completing requisition forms to order supplies
Preparing parcels for mailing.
Organizing warehouse and work area for orderliness at all times.
Wearing the proper safety equipment.
REQUIREMENTS/SKILLS:
High school diploma preferred or general education degree (GED);
Three months or more related experience and/or training; or equivalent combination ofeducation and experience.
Valid Driver’s License and record in good standing.
Knowledge of Microsoft office products and operation of office equipment‐ printer, PC, etc
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; to handle or feel;
to talk and to hear. The employee is occasionally required to walk; sit; reach with hands and arms and
stoop, kneel, crouch, or crawl. The employee may lift and or move up to 50 pounds on occasion.
Specific vision abilities required by this job include close vision, depth perception, and ability to adjust
focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
The standard medical laboratory environment is one in which potential health hazards do exist.
Administrative, technical and professional staff is expected to safely operate in accordance with
applicable and appropriate health and safety policies and procedures, as prescribed by the
Environmental Health and Safety Manual.
Laboratory staff can be expected to work in areas where hazards associated with, but not limited to
blood‐borne pathogens. Biological materials, hazardous substances and radioactive material exist and
are handled. Appropriate training is provided regarding these hazards and staff is expected to adhere to
all health and safety policies, at all times, whether they are in writing or verbalized by either
management or the Health and Safety Officer
PRINCIPLE DUTIES AND RESPONSIBILITIES
Responsible for ensuring that the test(s) requested by physicians and facilities are performed in an accurate and timely manner and the Laboratory policies and procedures are followed and implemented correctly.
Follows the laboratory’s procedures for specimen handling and processing analysis, reporting and maintaining records of patient test results.
Ensuring that the patient’s name and specimen number are correctly identified.
Type of specimen and time drawn is correct for the test ordered.
Specimen integrity has been maintained from the initial draw / pick-up of specimen(s) until arrival and completion of test(s) requested.
Follows the laboratory’s procedures for handling potentially infectious materials.
Maintains records that demonstrate that proficiency testing samples are tested in the same manner as patient samples.
Adheres to the laboratory’s quality control policies, documents all quality control activities instrument and procedural calibrations and maintenance performed.
Follows the laboratory’s quality control policies whenever test systems are not within the laboratory’s established levels of performance.
Capable of identifying problems that may adversely affect test performance or reporting of test results.
Documents all corrective action taken when test systems deviate from the laboratory’s established performance specifications.
Documents all corrective action taken when test systems deviate from the laboratory’s established performance specifications.
Performs all routine and new test procedures that are complex and require professional judgment when assigned to a specific area.
Demonstrates knowledge of theory behind the test performed.
Recognized departure from the norm on adult and geriatric patients and be able to understand the scientific and theoretical reasons for such deviation.
Calibrates instruments and assess the accuracy of the equipment; performs equipment preventive and corrective maintenance.
Check and verify all the test results released by the laboratory. This includes accepting or rejecting results due to delta check inconsistencies, requesting redraw for verification, canceling results due to gross hemolysis, clots or QNS.
Reviews outgoing reports for technical and clerical errors.
Able to communicate with nurses and physicians, and ability to work well with others.
Assist the Lead CLS in maintaining adequate supplies and inventory levels.
Demonstrates the ability to prioritize work duties.
Recognizes the administrative changes in staffing and scheduling and adapt to these changes.
Assists in developing and installing quality control standards to ensure accuracy of test results.
Assists the Lead CLS in reviewing and solving quality control problems.
Initiates, suggests and if necessary, implements technical and administrative changes upon approval of the Laboratory Director.
EXPERIENCE / SKILLS REQUIRED
Bachelor’s degree from an accredited college or university with major coursework in medical technology, microbiology, chemistry, biology or related field.
Possession of Clinical Laboratory Scientist’s license issued by the State of California or equivalent license approved by LFS (Laboratory Field Services).
Must meet CLIA requirements for testing personnel for High Complexity Testing.
Have documentation of training, knowledge and experience in the department(s) assigned (Microbiology, Hematology, Chemistry and / or Immunology) to work.
Have the necessary language reasoning and mathematical skills to follow and implement the laboratory policies and procedures approved by the Laboratory Director.
Ability to work independently and have good sound analytical judgment to function effectively under stress in certain situations.
Strong interpersonal skills sufficient to work closely with others on a team.
Possess the ability to work in a fast paced environment, effectively interacting with physicians, facilities and laboratory personnel.
Possess speed, consistency and accuracy in tasks to meet the laboratory standards.
Customer service oriented
Self starter with a high initiative, a good problem and decision-maker.
Ability to demonstrate flexibility in work environment, performing a variety of changing tasks.
Commitment to tasks. Displaying a high level of cognitive, interpretive or judgment skills.
Read Less