Job DescriptionJob Description
Title: Software Support Services
Duration: 12 Months
Client: City of Philadelphia
Location: Philadelphia, PA 19107
Note: Onsite role
Job Description:Support the City in deploying the above-mentioned WebUI platform.
Computronix will be responsible for porting functionality from the existing platform to WebUI, with the goal being a “one- to-one” match of functionality between the old platform and the new.
The Department and selected Vendor will partner to provide design feedback, testing, and launch of WebUI.
Each Module will be developed and tested sequentially, with one “big bang” go live event expected late this Fall.
Development of the Permits module has already been completed, with Trade Licenses soon to follow.
Testing has not been completed.
Collect business requirements for design of WebUI as needed
Assist the City in assessing resultant design of WebUI capturing business feedback, and relaying to the vendor to address, prioritizing and tracking outcomes of design feedback given
Draft User Acceptance Testing plans and help to coordinate User Acceptance Testing, including capturing user feedback and tracking vendor remediation of issues identified
Draft system testing plans including final end-to-end test of the new platform/tool Identify training needs for both staff and the public and draft training plan around new functionality identified
Draft communications plan to announce new functionality to both staff and public users
Develop and/or update communications and training collateral as needed
Extensive collateral already exists, including videos and how-to guides
Assist City with Go Live on WeBUI, including draft of Go Live plans, coordinating Go Live activities, and aiding with successful transition to operations
Required skills:Familiarity with Posse Software and the vendor Computronix.
Experience working with Posse/Computronix through other jurisdictions a plus.
Experience working on software implementation projects within complex municipal organizations of the size and scale of the City of Philadelphia
Strong IT Project Management skills, including experience developing Project Plans, Testing Plans, Training Plans, and Communications Plans
Strong knowledge of vendor relations and vendor management and negotiation strategies.
"If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit."
About Us:Since 2000, Tri-Force Consulting Services (https://triforce-inc.com) has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.
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