GENERAL ACCOUNTABILITIES
Provides leadership to all staff in area of responsibility. Responsible for all activities associated with operations, customers, staff, facilities, and financials in the location(s).
SPECIFIC RESPONSIBILITIES
Leadership
Manages the selection and staffing process necessary to provide the appropriate number of qualified staff to ensure overall business objectives are met.
Directs and provides leadership for all of the administrative personnel, grounds maintenance, and funeral home staff to create and maintain the highest level of client satisfaction. Creates team synergy between funeral and sales staff so that service is seamless to the client families.
Develop and maintain a positive associate relations environment so that associates are motivated to strive for performance excellence.
Ensure that criteria for orienting and training new associates in all job categories in implemented and that there is ongoing coaching and assessment of the associates' progress and capabilities. Must act decisively to correct situations when associates are not meeting position requirements.
Provide a premier level of client satisfaction that will satisfy the needs of every client's family and support the values of our company. Provide a collaborative, productive workplace environment for growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed customer expectations.
Build cooperation between sales and operations and all general support functions by promoting a team atmosphere through personal actions and keeping communication lines open.
Assists, where appropriate, in the development of sales counselors with the objective of developing a clear understanding that cooperation and respect are the core to both the company's success and the individual's success.
Business Development
Monitor and evaluate the operating results of each unit in the area of responsibility, and implement corrective actions where operating results do not meet planned expectations.
Responsible for achieving the location's annual financial and marketing goals.
Collaborates with sales management team to identify potential growth opportunities to increase market share and revenues.
Identify, implement, and continuously improve the internal business processes that impact customer satisfaction, and financial performance.
Observes and evaluates the competitive environment in the area of responsibility and communicates with appropriate regional management significant issues that could impact the business.
CORE / CRITICAL COMPETENCIES
Demonstrates a Commitment to our Core Values
Models and inspires high standards of personal integrity
Has the confidence and trust of others
Holds others accountable for complying with ethical standards
Promote Innovation
Find ways to extend and apply innovative ideas to enhance business results
Identifies new business opportunities that have significant revenue, cost savings and/or profit potential
Achieve Results
Establishes aggressive goals, persisting through challenges and obstacles to achieve them
Achieves results that have a clear, positive, and direct impact on business results
Display Adaptability
Proactively leads new initiatives
Shows versatility and adapts leadership style in response to a wide range of situations
Communicate Effectively
Speaks and writes with impact
Expresses reactions and opinions and provides honest feedback without intimidating others
Communicates messages consistent with organizational vision, mission, and values
Collaborate with Others
Fosters a sense of collaboration by establishing, communicating, and reinforcing shared values and norms
Models collaboration with peers
Build Productive Relationships _(Internal / External)_
Relates well to people with diverse backgrounds and perspectives
Understand the value of building and utilizing a network of supportive allies
Creates an environment where others are comfortable expressing a variety of viewpoints, even in difficult circumstances
EDUCATIONAL/EXPERIENCE/MINIMUM REQUIREMENTS
Education / Certification / License:
Associates Degree
State License or can transfer the license to Idaho (Funeral Director & Embalmer)
Experience:
High-level understanding of all competitors and the demographic patterns influencing location business and market share
In-depth knowledge of market environment and competitive pricing
Must understand how to analyze financial reports to determine actions necessary to maintain or improve the location's performance.
High level of compassion and integrity
Problem-solving skills
Ability to multi-task and set priorities
WORK CONDITIONS
Work Environment
When considering the work environment associated with this job, the following factors may apply:
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Professional Dress is required when in contact with families.
Work Postures
When considering the work postures associated with this job, the following factors may apply:
Frequent, continuous periods of standing, up to 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
When considering the physical demands associated with this job, the following factors may apply:
Physical effort requiring manual dexterity is required, including paperwork, calculators, computers, and phone usage
Work Hours
When considering the work hours associated with this job, the following factors may apply:
Working beyond "standard" hours as the need arises
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Relocation assistance
Vision insurance
License/Certification:
Funeral Director License (Required)
Embalming License (Required)
Ability to Commute:
Kooskia, ID 83539 (Required)
Ability to Relocate:
Kooskia, ID 83539: Relocate with an employer provided relocation package (Required)
Work Location: In person
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