Job DescriptionJob DescriptionEmployed by Trego-Dugan Aviation, contractor for Breeze at the Dulles International Airport.
General Purpose of Job:This position is responsible for compliance with all aspects of the company and Federal policies within the day-to-day operation of the station. Must communicate all airline business effectively to Internal and external departments. Well-developed planning and organizational skills are required. Must be able to establish goals and objectives and continuously measure performance against these goals and objectives to raise the performance of the station. Responsible for evaluating, managing, and providing ongoing employee feedback, developing individuals, and encouraging career advancement. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while managing people fairly and with respect. Must be committed to serving the customer and have an excellent customer service focus.Essential Duties and Responsibilities:Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments. Address issues and provide corrective action as they warrantEnsure compliance with all Federal directives and security requirements. Audit to ensure quality assuranceEnsure compliance with station expenses/costs and maintain an effective cost control program.Establish airport and local community relations as liaisons with airport city officials, FAA, TSA, police, and fire departments.Coordinate airline vendor functions and act as the liaison for local contracts providing services to airlines, such as fueling skycap, security, catering, cleaning, and ground handling.Evaluate performance and implement appropriate measures to review the service provided to airlines.Ensure compliance with all station manuals and monitor for current revisions and availability.Ensure compliance of customer service, baggage handling, and departure dependability. Monitor and verify quality control.Establish effective and cost-efficient work schedules for all station employees.Participate in establishing interview, hiring, and workforce requirements.Coordinate, provide training, and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental, and local training issues.Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.Establish employee recognition programs for station achievements, i.e., safety, performance, and revenue collection programs.Work to establish contract revenue and actively pursue opportunities to ensure station profitability.Perform all functions of a Station Agent.Other duties as assigned by the Regional Manager.Must pass a ten (10) year background check and pre-employment drug testMust have the authorization to work in the U.S. as defined in the Immigration Act of 1986.Competency/Behavioral Requirements:Be pleasant with others on the job and display a good-natured, cooperative attitude.Be reliable, responsible, and dependable, and fulfill obligations.Attention to detailMaintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in challenging situations.Accept criticism and deal calmly and effectively with high-stress situations, be open to change (positive or negative), and have considerable variety in the workplace.Willingness to take on responsibilities and challengesBe sensitive to others' needs and feelings and be helpful on the job.Develop one's ways of doing things, abiding by TDA/Airline's policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.Be persistent in the face of obstacles.Physical Demands:Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry 70 pond suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the essential safety functions of the position.OTHER REQUIREMENTS AND QUALIFICATIONS:Education, Experience, and Training: Requires three years of supervisory/management experience in the airline industry. Must receive initial/advanced CSA/GOA Services training required by the airline. A high school diploma or equivalent or college preferred.Knowledge: Thorough working knowledge of the aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting CSA/GOA Services and general procedures for passenger processing and baggage transfers.Licensing/Certification: Must possess a valid Driver's License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training.Miscellaneous Requirements: Must pass a background investigation with fingerprint-based criminal records checks by Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Safety-sensitive employees must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40.Must be able to work various assigned shifts, including evenings and weekends.Job Type: Full-timeBenefits:401(k)Dental InsuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offReferral programVision insurance
Job DescriptionJob DescriptionFull-Time position, salary dependent upon experience, with a 90-day probationary period. ($25/hr - $35/hr)
Travel: 25%
GENERAL PURPOSE OF JOB:Perform preventative maintenance and repairs on ground support equipment, including tugs, vehicles, belt loaders, air conditioning units, air start units, ground power units, and water and lavatory carts, promptly. Responsible for performing preventative maintenance and repairs on ground support equipment such as tugs, vehicles, belt loader, air conditioning units, air start units, ground power units, water and lavatory carts promptly. ESSENTIAL DUTIES AND RESPONSIBILITIES:Inspect and maintain ground support equipment used in operations.Troubleshoot, repair, and/or overhaul ground support equipment.Diagnose problems using test equipment and applicable manuals.Build and assemble machines or mechanical components according to requirementsInspect machines, engines, transmissions, etc., and run diagnostic tests to discover functionality issuesConduct repairs aiming for maximum reliabilityPerform thorough maintenance on machinery, equipment, and systemsClean and apply lubricants to machinery componentsReplenish fluids and components of engines and machineryProvide consultation on correct maintenance and preventative measures to machine or vehicle usersKeep logs of work and report on issuesComplete GSE paperwork as required.Other duties as assigned. OTHER REQUIREMENTS AND QUALIFICATIONS:High School diploma or GEDHave some mechanical experienceMust be willing to learn through hands-on experience Must have your own toolsMost possess a valid driver's license
Occasional travel - You may be expected to travel for this position.
Must be able to work various assigned shifts, including evenings and weekends. Subject to emergency call-in.
Job DescriptionJob DescriptionEmployed by Trego/Dugan Aviation GENERAL PURPOSE OF THE JOB:Directs, trains, and coordinates all aspects of the Airline partner’s operation as a working manager for Trego-Dugan. Coordinates with local Trego-Dugan and Airline partner's management to achieve superior performance results. Must effectively communicate all airline business to internal and external departments. Well-developed planning and organizational skills are required. Must be able to establish goals and objectives and constantly measure performance against these goals and objectives to raise the performance of the station. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while managing people fairly and with respect. Must be committed to serving the customer and have an exceptional customer service focus.ESSENTIAL DUTIES AND RESPONSIBILITIES:Manage all aspects of the Airline partner’s operation.Represent Trego-Dugan during all travel partner meetings, conference calls, and events. Must plan, host, and attend local airport meetings as needed.Ensure compliance with regulatory and required paperwork retention and Airline partner’s reporting.Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments. Address issues and provide corrective action as they warrant.Full oversight of the airline commissary department with ordering, cost control, and efficiently.Coordinate airline vendor functions and act as a liaison for local contracts providing service to Airline partners, i.e., fueling skycap, security, catering, cleaning, and ground handling. Evaluate performance and implement appropriate measures to review the service provided to the Airline.Establish airport and local community relations as a liaison with airport city officials, the FAA, the TSA, police, and fire departments.Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.Provide needed support to the local training group regarding the Airline partner’s product or other airlines as needed. Coordinate, provide training, and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental, and local training issues.Ensure compliance with all Federal directives and security requirements. Audit to ensure quality assurance. Provide support to other management and fill in as needed to cover operational needs.Establish employee recognition programs for station achievements, i.e., safety, performance, and revenue collection programs.Work to establish contract revenue and actively pursue opportunities to ensure station profitability.Perform all functions of a Station Agent.Other duties as assigned by General Manager.Must pass a ten (10) year background check and pre-employment drug test.Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986.PHYSICAL DEMANDS: Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possesses ability to grip objects. Must be able to push, pull, lift, and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for de-icing aircraft; must be able to respond to audio transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods of time.WORK ENVIRONMENT: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste, and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel, etc.; subject to constant and extreme noise, strong odors, fumes, and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.OTHER REQUIREMENTS AND QUALIFICATIONS: Education, Experience, and Training: Requires three years of supervisory experience in the aviation industry. At least one year of experience must be managing an airline-based environment with over 15 flights per week. Must receive initial/advanced CSA/GOA Services training required by Airline partners within the probationary period. High School Diploma or Equivalent, College preferred. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting CSA/GOA Services as well as general procedures for passenger processing and baggage transfers. Licensing/Certification: Must possess a valid Driver’s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training.Miscellaneous Requirements: Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts, including evenings and weekends.
Job DescriptionJob DescriptionAirline Customer Service Supervisor employed by Trego/Dugan Aviation at IAD, the Dulles International Airport.Must have open availability$23/hr starting wageFlight BenefitsGeneral Purpose of Job:Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.Essential Duties and Responsibilities:Plans, organizes, directs, and participates in the Customer Service and Ramp Services operations for both contracted commercial flights and charter aircraft. Service operations include passenger check-in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.Directs and trains assigned Agents. Training includes new employee training and ongoing in-service training, including monthly compliance and yearly safety training. Maintains required training records.Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shifts.Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times.Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.Maintains emergency checklists and supplies.Prepares and submits verbal and written reports related to service activities and Agents as required.Updates Multi-User Flight Information Display System (MUFIDS) as required.Coordinates communications between the Airport, airline dispatch personnel, and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release, and weather packages.Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties.Competency/Behavioral Requirements:Direct and participate in the work of daily operations activitiesPrepare timely written and verbal reports, training demonstrations, etc.Follow oral and written instructions.Communicate effectively both verbally and in writing.Deal effectively and courteously with co-workers and customers.Exercise sound, independent judgmentAnalyze situations and problems with a results-oriented focusResolve conflict effectivelyIdentify and evaluate solutions, and effectively implement determined action.Approach problem-solving creatively and with a team orientation.Present an overall professional image.Perform the essential functions of the job without posing a threat to the health and safety of others.Model and promote acceptance and respect for differences among employees.Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA client’s goals and objectives.Be pleasant with others on the job and display a good-natured, cooperative attitude.Be reliable, responsible, and dependable, and fulfill obligations.Attention to DetailMaintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations.Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative) and to considerable variety in the workplace.Willingness to take on responsibilities and challengesBe sensitive to others' needs and feelings and be understanding and helpful on the job.Develop one's own way of doing things abiding by TDA/Airline’s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done.Be persistent in the face of obstaclesPhysical Demands:Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift, and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for the purpose of de-icing aircraft; must be able to respond to audio-transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods of time.Work Environment:Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.Education, Experience and Training:Requires one year of experience in the aviation industry. At least 6 months of your experience must be equivalent to an Airline Service Agent to include ticketing and/or Ramp Services support. Must receive initial/advanced Operations Services training required by the individual airlines within probationary period.Knowledge:Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting operations as well as general procedures for passenger processing and baggage transfers.Licensing/Certification:Must possess a valid Driver’s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training.Miscellaneous Requirements:Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass a pre-employment drug test and periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.
