Job Title: 3D Print & Wax Technician Assistant (Jewelry Production)
Location: New York, NY
Company: TraxNYC
Job Type: Full-Time / Part-Time (On-site)
About TraxNYC
TraxNYC is a high-end luxury jewelry brand renowned for crafting some of the most exquisite and detailed jewelry pieces in the world. With a history of innovation and a commitment to the finest craftsmanship, we are looking for a talented, creative, and detail-oriented Jewelry Designer who specializes in 3D modeling and CAD design to join our growing team. This is a unique opportunity to work in an exciting, fast-paced environment with a team that values both artistic vision and technical expertise.
We are looking for a 3D Print & Wax Technician Assistant to support our jewelry production workflow, specifically in wax printing, handling, and prep for casting.
Role Overview
The 3D Print & Wax Technician Assistant will support daily operations related to wax 3D printing, post-processing, and production coordination. This role is ideal for someone detail-oriented, hands-on, and interested in jewelry manufacturing and 3D printing technologies.
You will work closely with senior technicians, designers, and production managers to ensure smooth output from digital design → wax print → casting prep.
Key Responsibilities
3D Printing & Wax Handling
Assist with operating wax 3D printers (setup, start jobs, monitor prints)Remove, clean, and post-process wax prints carefullyInspect wax models for defects (cracks, layer issues, incomplete prints)Label, organize, and track wax models for castingProduction Support
Prepare waxes for casting (spruing support, storage, handling)Maintain cleanliness and organization of print and wax stationsAssist with printer maintenance (resin/wax refills, cleaning, basic troubleshooting)Track daily print jobs and report issues to senior techniciansQuality Control
Ensure wax models meet quality standards before castingFollow proper handling techniques to avoid breakage or distortionCommunicate print or design issues promptlyDocumentation & Workflow
Log print jobs, failures, and reprintsHelp maintain production schedules and timelinesFollow standard operating procedures (SOPs) and safety guidelinesRequired Qualifications
High attention to detail and steady handsComfortable working with small, delicate componentsAbility to stand for extended periods and perform hands-on workWillingness to learn jewelry production processesReliable, organized, and punctualPreferred (Nice to Have)
Experience with 3D printers (wax or resin)Jewelry manufacturing or casting experienceFamiliarity with CAD files or design workflowsExperience working in production, manufacturing, or lab environmentsWhat We Offer
Hands-on training in luxury jewelry productionExposure to advanced 3D printing and casting workflowsGrowth opportunities within TraxNYC production teamFast-paced, creative, and collaborative work environmentWork Environment
On-site production facilityJewelry workshop with specialized equipmentExpected hours: 40 – 50 hours per week
Benefits:
Employee discountPaid time offAbility to Commute:
New York, NY 10036 (Required)Work Location: In person
TraxNYC, one of New York City's premier custom jewelry companies, is hiring a Sales Representative to join our retail team in the Diamond District. This is a commission-only, in-person position with strong earning potential and long-term growth opportunity for the right candidate.
We’re looking for someone driven and professional who wants to build a career in the jewelry industry and grow within a well-established company. You’ll be selling luxury jewelry and custom pieces to clients in a fast-paced retail setting.
Key Responsibilities:
Drive jewelry sales through face-to-face client interactionsHelp customers choose the right pieces and educate them on our offeringsManage client relationships and encourage repeat businessMaintain a professional appearance and workspace at all timesWork with in-house design and production teams to deliver custom ordersRequirements:
Sales experience requiredMust follow business dress code (button-up shirts, professional attire)Available to work full time: 8 hours/day, 5 days/weekExcellent communication and closing skillsSelf-motivated and reliablePreferred Qualifications:
Jewelry knowledge or industry experience is a strong plus but not mandatoryBackground in luxury sales or high-ticket retail is preferredFamiliarity with NYC’s Diamond District is a bonusWhat We Offer:
Commission ranges between 12%-15% of profits, with growth potential based on performanceA high-traffic, high-volume retail locationOpportunity to build a lasting career in the jewelry industryWork alongside a respected brand with a large client baseBe part of a company where hard work is recognized and long-term growth is possibleApply Now
We’re looking for serious applicants who want more than just a sales job — we want people ready to grow with us for the long term.
Position Overview
TraxNYC is seeking a high-performance Customer Service & Client Experience Specialist to operate at the center of our customer-facing operations.
This role sits within a team environment handling 200+ inbound calls daily, along with consistent email volume and client follow-ups. Calls are handled on a first-come, first-serve basis, requiring strong awareness, urgency, and initiative at all times.
This is not a passive customer service position. You will be expected to manage client communication while coordinating across sales, production, shipping, repairs, and verification/accounting, ensuring every issue is resolved with speed and precision.
The ideal candidate can handle volume without losing structure, take ownership of client situations, and actively contribute to improving internal operations.
Core Responsibilities
Manage inbound communication (calls + email) with speed, clarity, and professionalismProvide accurate updates on orders, custom production timelines, and shippingHandle returns and repairs end-to-end, including issuing and tracking shipping labelsIdentify and qualify client opportunities, routing leads to the sales teamMaintain accurate internal records using CRM systems and monday.comCoordinate across departments:SalesProductionShippingRepairsVerification / AccountingMonitor and respond to customer reviews and public feedbackProactively reach out to dissatisfied clients to resolve issues before escalationIdentify recurring issues or delays and report them directly to managementOperational Expectations
Operate effectively within a shared high-volume call environment (200+ daily across team)Maintain strong responsiveness in a first-come, first-serve systemBe proactive in picking up and managing client interactionsBalance speed with accuracy across multiple workflowsTake full ownership of client cases from start to resolutionCommunicate internally with clarity and purposeRemain composed and professional under pressureIdeal Candidate Profile
Prior experience in customer service (luxury, jewelry, retail, or hospitality preferred)Strong organization, multitasking, and follow-throughClear and professional written and verbal communicationAbility to operate in a fast-paced, high-expectation environmentComposed, solution-oriented mindset under pressureStrong awareness of client experience and business impactFamiliarity with CRM systems; monday.com is a plusAuthorized to work in the U.S.Compensation & Growth
$20.00 – $25.00/hour (based on experience)Performance-based growth opportunitiesPathways into:Sales SupportOperations / LogisticsClient Experience LeadershipSchedule
Monday – FridayShift Options:10:00 AM – 6:00 PM2:00 PM – 10:00 PMOccasional weekend availability may be requiredLocation
In-person — New York, NY 10036 (Diamond District)
Perks & Benefits
Paid time offEmployee discount on fine jewelryDirect access to managementExposure to high-level luxury jewelry operationsAbout TraxNYC
TraxNYC is one of New York City’s leading custom jewelry brands, operating at high volume with a strong focus on quality, speed, and client trust.
Team & workspace:
https://youtube.com/shorts/xcxOSrydUdw
Instagram: https://www.instagram.com/traxnyc/
TikTok: https://www.tiktok.com/@traxnyc
YouTube: https://www.youtube.com/@TraxNYCDiamondJewelry
Final Note
This role is designed for individuals who are proactive, responsive, and accountable in a real-time, high-volume environment.
If you are looking for a passive customer service position, this is not the role.
If you are looking to operate at a high level and grow within a structured, performance-driven organization, we want to hear from you.
Company DescriptionAbout Us: TraxNYC Jewelry is a leading name in the jewelry industry, renowned for our unique designs and unparalleled quality. We are committed to crafting exquisite jewelry pieces and providing exceptional customer service.Company DescriptionAbout Us: TraxNYC Jewelry is a leading name in the jewelry industry, renowned for our unique designs and unparalleled quality. We are committed to crafting exquisite jewelry pieces and providing exceptional customer service. Read LessCompany Overview: TraxNYC is one of the world’s most recognized custom jewelry companies, known for creating high-end diamond jewelry, custom pieces, and luxury designs for a global audience. Our company moves fast, operates at a high level, and maintains extremely high standards across every department.
The Role: We are looking for a Custom Jewelry Production Assistant to support the custom production team through organization, coordination, and execution of daily operations. This is a hands-on role inside a serious production environment — ideal for someone who understands the pace, pressure, and attention to detail required in the jewelry industry.
Role Responsibilities:
Track and manage custom jewelry pieces throughout the full production process from start to finishHandle production paperwork, job tracking, and organization of daily workflowsCoordinate with sales staff and internal production teams to ensure timelines are met accuratelyApprove and organize custom design submissions and production detailsAssist with developing new jewelry collections and product concepts for the websiteMaintain accurate records using Monday.com, Shopify, and Google SheetsRun errands throughout the Diamond District including pickups, drop-offs, sourcing support, and production coordinationMonitor the status of repairs, custom orders, and inventory movementSupport daily operational flow across multiple departments in a fast-paced environmentHelp maintain high standards for quality control, organization, and workflow efficiencyQualifications:
Jewelry industry experience is requiredHighly organized with strong attention to detailAble to multitask and operate efficiently in a fast-moving environmentProfessional, reliable, and punctualStrong communication and teamwork skillsCreative mindset is a plusExperience with Monday.com, Shopify, Google Sheets, or similar systems is a plusFamiliarity with custom jewelry production workflows is strongly preferredThis Role Is Not For You If:
You do not have jewelry industry experienceYou struggle with organization or time managementYou are looking for a slow-paced or low-responsibility positionYou are uncomfortable handling multiple tasks and deadlines dailyCompensation & Schedule:
$19–$25 per hour depending on experienceMonday–Friday11:00 AM – 7:00 PMEmployee discounts and growth opportunities availableWork Location: In Person — New York, NY
Company DescriptionAbout Us: TraxNYC Jewelry is a leading name in the jewelry industry, renowned for our unique designs and unparalleled quality. We are committed to crafting exquisite jewelry pieces and providing exceptional customer service.Company DescriptionAbout Us: TraxNYC Jewelry is a leading name in the jewelry industry, renowned for our unique designs and unparalleled quality. We are committed to crafting exquisite jewelry pieces and providing exceptional customer service. Read LessLuxury Showroom Operations Associate
Full-Time | New York, NY (In-Person)
$20.00 – $25.00 per hour (based on experience)
Position Overview
We are seeking a polished, detail-oriented Showroom Operations Associate to support the daily operations of a high-end jewelry showroom. This role is best suited for someone who thrives in a refined, fast-paced luxury environment and understands the importance of discretion, presentation, and precision.
You will serve as a key support to both clientele and sales professionals—ensuring seamless operations, meticulous inventory control, and an elevated in-store experience that reflects the standards of a luxury brand.
This position offers a clear path for growth into advanced responsibilities, including memo handling and showroom curation.
Key Responsibilities
Execute opening and closing procedures with strict attention to security and presentation standardsMaintain precise control of high-value inventory, including intake, tracking, and movement of piecesProvide a professional and welcoming experience for walk-in and VIP clientsProcess transactions and assist with custom or special ordersCurate and maintain showroom displays to ensure a pristine, visually compelling environmentSupport sales team operations with efficiency and discretionCoordinate internally to ensure smooth daily workflow and problem resolutionAssist in managing consignment (memo) pieces as trust and experience developUphold the highest standards of showroom appearance and client experienceContribute to brand presence through in-store content and social media support when neededAnticipate needs and resolve issues with composure and sound judgmentRequirements
Proven experience in inventory management (required)Professional demeanor with confidence engaging high-end clienteleExceptional attention to detail and organizational skillsStrong time management and ability to prioritize in a fast-paced settingAvailability to work 40–50 hours per week, in-personBusiness professional or elevated business casual presentationComfortable learning internal systems and operational toolsReliable, punctual, and team-orientedAbility to perform under pressure while maintaining composure and accuracyDemonstrated ability to systematically identify recurring operational patterns, inefficiencies, and process gaps through observation and data trackingRequired to proactively document, analyze, and report findings with clarity and accuracy to management, contributing to process optimization and operational efficiencyPreferred Qualifications
Experience in luxury retail or the jewelry industryUnderstanding of high-end showroom standards and client service expectationsExperience handling high-value merchandise with accountabilityBilingual abilities are a plusWhat We Offer
Competitive hourly compensation with growth potential based on performanceClear advancement opportunities into specialized operational and merchandising responsibilitiesDirect exposure to luxury clientele and high-value jewelry collectionsA collaborative, high-performance environment in a premier retail settingApply Now
If you bring precision, professionalism, and a passion for luxury, we invite you to apply and grow within a brand that values excellence at every level.
Job Type: Full-time
Schedule: 8-hour shifts
Benefits: Employee discount, Paid time off
Location: New York, NY 10036 (In-person required)
