A Collections Specialist in the transportation leasing industry is responsible for managing and recovering lease and rental payments for assets like trucks, trailers, containers, or fleet vehicles, while preserving customer relationships and protecting the lessor’s assets.
We offer a Full Benefits Package for Eligible Employees Including:
Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.HSA and/or FSA, as applicablePaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount ProgramCore Responsibilities:
Accounts receivable management: Monitor aging reports, follow up on past-due invoices, and resolve billing disputes.Customer outreach: Contact customers (carriers, logistics firms, owner-operators) via phone/email to secure payments and negotiate payment plans.Contract enforcement: Interpret lease agreements, payment terms, late fees, and default clauses.Risk mitigation: Identify high-risk accounts early and escalate to management, legal, 3rd Party Collections, or asset recovery teams when needed.Asset protection: Coordinate with the Asset Recovery Coordinator regarding repossession or return of equipment in cases of default.Documentation & compliance: Maintain accurate records, comply with FDCPA (where applicable), UCC, and internal policies.Industry-Specific Knowledge:
Transportation cycles: Understand seasonality and how market swings affect cash flow and customer’s ability to make payments.Equipment value & utilization: Awareness of asset condition, mileage/usage, and resale implications, where applicable.Multi-jurisdiction considerations: Leases and recoveries may span states or countries.Requirements:Key Skills:
Strong negotiation and communication skills.Analytical skills (aging analysis, dispute resolution, payoff calculation).Contract literacy.Professional firmness with customer empathy.Typical Metrics:
Days Sales Outstanding (DSO).Cure rates on delinquent accounts.Recovery percentages.Dispute resolution time.Reduction of past due balance percentage.Required Education, and Experience, Knowledge & Skills:
Bachelor’s or associate degree in Business Administration, Accounting, Finance, or related business or communication areas.Minimum of 5 years’ collections experience, preferably in leasing and transportation.Strong knowledge of debt collections laws and regulations, including the FDCPA.Strong communication skills, both written and verbal.Computer skills including CRM, ERP systems (Power BI, Sales Force, Excel, Google).Any and all other duties as assigned by manager.
Job Details:
Type: HourlyCompensation Range: $25.00 to $29.00Reports To: Operations ManagerShift: 1stClosing Date: Open until filled.#TL
Read LessAs a Parts Expert with Transwest you will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers and the Service Department. The Parts Expert must be a good steward of the Company, cross sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.HSA and/or FSA, as applicablePaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount PrograMESSENTIAL DUTIES & RESPONSIBILITIES:
Provide elite customer service by assisting customers promptly and courteously with their purchases and efficiently processing their orders.Greet and receive customers in a welcoming manner.Listen, exhibit energy and project a genuine willingness to assist.Effectively communicate with clientele to ensure objective(s), ask pertinent and open-ended questions and provide information to assist customer.Effectively communicate with technicians and retail customers to ensure correct part is ordered.Provide prompt, courteous and accurate service to customers face-to-face.Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.Be process focused and record departmental data; i.e. lost sales.Answer telephones professionally and pleasantly.Follow-up on customer orders and resolve problems to the customer’s satisfaction.Communicate often and in a timely manner with customers and associates.Communicate, resolve problems, handle conflict, and make effective decisions.Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.Directs customers through the facility by escorting them.Maintain familiarity with all inventory products, merchandising programs, and ordering systems.Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtaining quotation information, inventory information, and pricing.Utilize and maintain parts technical resources with most current information.Understand dealership credit policies.Set an example of professionalism and a positive attitude, including a neat, orderly, and safe work environment.Maintain an acceptable appearance and a safe facility by straightening and cleaning of counter area and retail zone.All other duties as assigned by the manager.Requirements:WORK ENVIRONMENT & PHYSICAL ABILITIES:
Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination.The position may require standing, balancing, bending or stooping for prolonged periods of time.Occasionally lifts and carries items weighing up to 80 pounds.The position requires corrected vision and hearing within normal range.Requires the ability to work under stressful conditions or irregular hours.Require lift trucks certification and basic knowledge of warehousing equipment.REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
High school diploma or equivalent.Valid Driver's License and MVR in good standing.Direct industry experience selling light, medium, and/or heavy-duty truck parts through distribution and/or directly to the end user.Knowledge of computers is a must.Knowledge of diesel engines, gas engines, drive trains, and suspensions.Excellent verbal and communication skills.Provide outstanding customer service.Detail oriented.Ability to understand vague and implicit instructions and react favorably in all work situations.Must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations.Able to resolve problems, handle conflict and make effective decisions under pressure. Must have a long attention span in order to listen to people, perceive real problems, and bring issues to a successful conclusion.Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.Must be able to understand people and be able to communicate effectively with them.Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.JOB DETAILS:
Type: HourlyShift: Monday - Friday; 7:00 am - 3:30 pmCompensation Range: $24.00 - $28.00Reports To: Parts ManagerClosing Date: Open until filled. Read LessTranswest is looking for an Automotive Service Trainee who will be responsible for the timely, efficient and effective repair of customer and company vehicles.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.HSA and/or FSA, as applicablePaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount ProgramESSENTIAL DUTIES & RESPONSIBILITIES:
Perform work as outlined in repair order.Verify warranty, if applicable, on all repair orders.Perform all work with efficiency and accuracy and in accordance with dealership and factory standards.Diagnose and repair vehicle malfunction.Communicate with the parts department to secure necessary parts.Save and tag warranty parts.Advise shop foreman and provide recommendation if repair order needs to be adjusted.Repair documented in technician comments during each active time punch.Road test vehicles as needed for quality assessment.Maintain working knowledge of factory technical bulletins.Ensure customer vehicle cleanliness.Maintain neat and orderly work area.Accountable for all dealership owned tools.Uphold federal, state and local regulations governing the disposal of hazardous waste.Perform job duties and functions with flexibility in the event circumstances shift, i.e., emergencies, changes in personnel, workload, rush jobs or technology developments.Other duties as assigned by the manager.Requirements:WORK ENVIRONMENT & PHYSICAL ABILITIES:
Required to perform work inside and outside, in all-weather situations, at the shop division location.Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.Manual dexterity, fine manipulation and the ability to reach with hands and arms and lift up to 80 lbs.Must be able to operate simple to complex and heavy-duty machinery.Normal range of hearing and vision.REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
High school diploma or equivalent.Valid Driver's License and MVR in good standing.Candidate must have experience diagnosing and repairing passenger automobiles.Dealership experience a plus!Candidate must be a motivated individual who can work independently.Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc.Proficient in appropriate computer information systems including Tech II and SI2000 (GMC Chevrolet).Candidate must possess a complete set of hand tools with rollaway toolbox.Excellent verbal and communication skills.Detail oriented.Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.JOB DETAILS:
Type: HourlyCompensation Range: $18.00 to $22.00Shift: Day ShiftReports To: Service ManagerClosing Date: When Filled#TW
Read LessWe're seeking a talented Service Advisor to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.
Why join the Transwest Team?
Exceptional LeadershipBeautiful, Updated & Clean EnvironmentCompetitive PTO & Benefits PackagesCompany TrainingOpportunities for AdvancementQuick & Efficient Interview ProcessWe offer a full benefits package for eligible employees including:
Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.HSA and/or FSAPaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount ProgramRequirements:Essential Duties & Responsibilities:
Actively listen to customers and create descriptions of any problems or services that may be needed.Prepare service orders.Engage in upsells and promotions for additional equipment and services.Obtain customer authorizations and signatures.Present repair orders to the Foreman for dispatch.Prepare and present customers with quotes.Communicate with customers and the foreman as needed.Work with the Foreman to ensure all repairs are completed.Prepare invoice repair orders.Contact customers for pick up or delivery.Ensure that a secured payments are made prior to releasing serviced vehicles.Update Uptime Pro (Freightliner Elite Support Locations).Answer service calls.Additional duties as assigned.Work Environment & Physical Abilities:
Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.This position may require standing, balancing, bending or stooping for prolonged periods of time.This position requires corrected vision and hearing within normal range.This position requires the occasional ability to lift and carry items weighing up to 80 lbs.Required to perform work inside and outside, in varying weather situations.Must be able to operate simple, complex and heavy-duty machinery.Required Education, Experience, Knowledge & Skills:
High school diploma or equivalent.Valid driver's license and MVR in good standing.Excellent written and verbal communication skills.Multitasking SkillsCustomer Service SkillsConflict Resolution SkillsDetail OrientedQuick ThinkingEmotional IntelligenceComputer EfficiencyAbility to work any shift if needed.Ability to successfully complete a general abilities assessment.Ability to pass a post-offer background check, physical and drug screen.Preferred Education, Experience, Knowledge & Skills:
Previous experience in a similar role.Knowledge of diesel engines, gas engines, drive train and suspension.Heavy and medium duty truck industry experience.Job Details:
Type: HourlyCompensation Range: $18.00 to $30.00 an HourBonus EligibleReports To: Service ManagerShift: Monday - Friday (11:30 A.M. to 8:00 P.M.), Saturday RotationClosing Date: Open Until Filled Read LessThe Service Writer is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts as well as keeping the customer informed of the repair services progress.
We offer a full benefits package for eligible employees including:
Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.HSA and/or FSA, as applicablePaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount ProgramESSENTIAL DUTIES & RESPONSIBILITIES:
Listen to the customer description of the problems or service needed.Determine the type of service required and prepare a service order.Engage in upsells and promotions for additional equipment and services.Obtain customer authorization and signatures for all repairs.Present the repair order to Foreman for dispatch.Prepare and present the customer with quotes for all repairs.Communicate with the customer and Foreman during repairs.Work with the Foreman to ensure the repair is completed.Prepare and invoice Repair Order (RO).Contact the customer for pick up or delivery.Ensure that Secured Payment is made prior to releasing serviced vehicles.Keep Uptime Pro updated as needed (Freightliner Elite Support locations).Answer service calls.Additional duties as assigned.Requirements:WORK ENVIRONMENT & PHYSICAL ABILITIES:
Required to perform work inside and outside, in all-weather situations, at the shop division location.Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.Manual dexterity, fine manipulation, and the ability to reach with hands and arms and lift up to 80 lbs.Must be able to operate simple to complex and heavy-duty machinery.Normal range of hearing and vision.REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
High School diploma or equivalent. Valid driver's license. Good standing MVR.Ability to obtain a CDL within 90 days of employment (diesel service department).Ability to multi-task.Detail oriented.Previous experience as a service writer or advisor required.Knowledge of diesel engines, gas engines, drive train and suspension is a plus.Heavy and medium duty truck industry experience is a plus.Excellent verbal and communication skills.Ability to work any shift, including nights.Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.JOB DETAILS:
Type: Hourly - M-F 7-11pm and Saturdays 9-6. Shifts may very Bonus Eligibility: YesShift: 1st and 2nd - M-F 7-11pm and Saturdays 9-6. Shifts may very Compensation Range: $24.00 - $32.00Reports To: Service ManagerClosing Date: Open until filled.#TW
Read LessAs a Diesel Mechanic - 2nd Shift, you will be joining a team that provides company paid continued education and training, invests in up-and-coming technicians entering the workforce, and takes pride in providing clean shops with the latest tooling and computer diagnostic equipment. Relocation support is also available for qualified candidates on a case-by-case basis. If interested, we invite you to discuss this with the hiring manager during the interview stage.
WE OFFER A FULL BENEFITS PACKAGE FOR BENEFITS ELIGIBLE EMPLOYEES INCLUDING:
ESSENTIAL DUTIES & RESPONSIBILITIES:
Perform repairs following OEM standards.Adhere to company safety guidelines.Communicate openly with management and other Company personnel.Additional duties as assigned.Requirements:WORK ENVIRONMENT & PHYSICAL ABILITIES:
Activities require a full range of motion including handling, lifting, manual dexterity, finger dexterity and eye-hand coordinationPosition requires sitting, standing, balancing, bending or stooping for prolonged periods of timePosition requires the occasional ability to lift and carry items weighing up to 80 poundsPosition requires corrected vision and hearing within normal rangeMust be able to operate simple, complex and heavy-duty machineryREQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
High school diploma or equivalentValid Driver's License and MVR in good standingMotivated individual who can work independentlyFamiliarity with all aspects of gas and diesel truck repair and maintenance including engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etcMust possess a complete set of hand tools with rollaway toolboxExcellent interpersonal skillsThe ability to display attention to detailAbility to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screenPREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
Experience diagnosing and repairing diesel trucks and medium and heavy-duty RVs as applicableDiesel Engine Technology Certification(s) and/or EducationFreightliner and/or Western Star experience.JOB DETAILS:
Type: Hourly- Transition to Flat-RateCompensation Range: $20.00 - $58.00Bonus Eligibility: NoReports To: Service ManagerShift: 2:30pm - 11:00pmClosing Date: Open until filled#TW
Read LessWe're seeking a talented Service Advisor to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.
Why join the Transwest Team?
Exceptional LeadershipBeautiful, Updated & Clean EnvironmentCompetitive PTO & Benefits PackagesCompany TrainingOpportunities for AdvancementQuick & Efficient Interview ProcessWe offer a full benefits package for eligible employees including:
Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.HSA and/or FSAPaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount ProgramRequirements:Essential Duties & Responsibilities:
Actively listen to customers and create descriptions of any problems or services that may be needed.Prepare service orders.Engage in upsells and promotions for additional equipment and services.Obtain customer authorizations and signatures.Present repair orders to the Foreman for dispatch.Prepare and present customers with quotes.Communicate with customers and the foreman as needed.Work with the Foreman to ensure all repairs are completed.Prepare invoice repair orders.Contact customers for pick up or delivery.Ensure that a secured payments are made prior to releasing serviced vehicles.Update Uptime Pro (Freightliner Elite Support Locations).Answer service calls.Additional duties as assigned.Work Environment & Physical Abilities:
Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.This position may require standing, balancing, bending or stooping for prolonged periods of time.This position requires corrected vision and hearing within normal range.This position requires the occasional ability to lift and carry items weighing up to 80 lbs.Required to perform work inside and outside, in varying weather situations.Must be able to operate simple, complex and heavy-duty machinery.Required Education, Experience, Knowledge & Skills:
High school diploma or equivalent.Valid driver's license and MVR in good standing.Excellent written and verbal communication skills.Multitasking SkillsCustomer Service SkillsConflict Resolution SkillsDetail OrientedQuick ThinkingEmotional IntelligenceComputer EfficiencyAbility to work any shift if needed.Ability to successfully complete a general abilities assessment.Ability to pass a post-offer background check, physical and drug screen.Preferred Education, Experience, Knowledge & Skills:
Previous experience in a similar role.Knowledge of diesel engines, gas engines, drive train and suspension.Heavy and medium duty truck industry experience.Job Details:
Type: HourlyCompensation Range: $18.00 to $30.00 an HourBonus EligibleReports To: Service ManagerShift: Monday - Friday (7:00 A.M. to 4:00 P.M.), Saturday RotationClosing Date: Open Until Filled Read LessAs a CDL Service Porter for Transwest, you will be moving vehicles around the Transwest property and picking up and delivering recreational vehicles, medium and heavy-duty trucks to customers. All driving will consist of local runs to and from customers and our Service Department.
We offer a full benefits package for eligible employees including:
Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.HSA and/or FSA, as applicablePaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount ProgramESSENTIAL DUTIES & RESPONSIBILITIES:
Pickup and deliver trucks to customers.Drive customer and company vehicles on Transwest property.Perform minor detail work on vehicles.Greet customers who enter the location.Answer service calls and provide excellent customer service.Report any mechanical issues in customer or company vehicles.Determine vehicle condition by inspecting vehicle before and after use.Log and report vehicle inspections.Safely select destination route.Practice safe driving at all times by complying with organization policies and procedures and highway rules and regulations.Complete records such as driver logs, obtaining shipper and receiver authorizations and filing documents, as required.Maintain vehicle cleanliness.Adhere to all DOT regulations at all times.Road test vehicles for technicians when needed.Other duties as assigned by the manager.Requirements:WORK ENVIRONMENT & PHYSICAL ABILITIES:
Required to perform work inside and outside, in all-weather situations.Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.Requires working in areas which are not ventilated or air-conditioned.Requires eye-hand coordination sufficient to operate machinery.Requires full range of body motion including handling and lifting, manual and finger dexterity.Requires working in a fast-paced environment.Ability to climb in and out of vehicles.Ability to lift 50 lbs. consistently and up to 75 lbs. occasionallyNormal range of hearing and vision.Required manual dexterity and eye-hand coordination for data input.May be required to operate equipment such as a forklift or manual pallet jack in a safe manner at all times.REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
High school diploma or equivalent.Valid class A or B Commercial Driver’s License and MVR in good standing.Professional and courteous demeanor.Ability to effectively communicate verbally and in writing.Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.JOB DETAILS:
Type: Hourly Tuesday - SaturdayCompensation Range: $24.00 - $30.00Bonus Eligibility: NoReports To: Service ManagerShift: 1stClosing Date: Open until filled.#TW
Read LessJoin the team at Transwest Chrysler, Dodge, Jeep, Ram in Limon! We're looking for a customer-focused Service Administrator who thrives in a fast-paced dealership environment and enjoys providing exceptional service to customers while supporting our service department. This role is essential to keeping daily operations running smoothly by coordinating communication between customers, service advisors, technicians, and management.
At Transwest Chrysler, Dodge, Jeep, Ram, you'll join a team that values integrity, teamwork, and outstanding customer service. We invest in our employees and provide opportunities for long-term career growth while serving the communities we call home. If you're organized, detail-oriented, and enjoy building relationships while juggling a variety of responsibilities, we'd love to hear from you.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.HSA and/or FSA, as applicablePaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount ProgramESSENTIAL DUTIES & RESPONSIBILITIES:
Greet customers and provide a welcoming, professional service experience.Answer incoming phone calls, emails, and customer inquiries promptly and professionally.Schedule service appointments and communicate repair timelines with customers.Check in customer vehicles and gather detailed information regarding service concerns.Create, maintain, and invoice repair orders accurately.Communicate repair status updates between technicians, service advisors, and customers.Review completed repairs with customers and process payments.Assist the Service Manager and Shop Foreman with daily administrative and operational tasks.Monitor work in progress (WIP) and assist with workflow management.Assist with warranty administration, including claim follow-up, payment collection, and documentation.Support vehicle check-ins, pre-delivery inspections (PDIs), and inventory processing as needed.Perform daily payroll auditing and other departmental administrative functions.Maintain accurate records and ensure documentation is completed according to dealership standards.Provide outstanding customer service that reflects the Transwest commitment to excellence.Perform other duties as assigned.Requirements:WORK ENVIRONMENT & PHYSICAL ABILITIES:
Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.Ability to communicate by providing verbal and written feedback in a professional manner.Normal range of hearing and vision.REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
High school diploma or equivalent required.Previous administrative or customer service preferred.Excellent communication and interpersonal skills.Strong organizational skills with exceptional attention to detail.Ability to multitask and prioritize responsibilities in a fast-paced environment.Proficient with Microsoft Office and general computer systems; dealership management software experience is a plus.Valid driver's license with an acceptable driving record.Ability to successfully complete a General Abilities Assessment and pass a post- offer background check, physical, and drug screening.JOB DETAILS:
Type: HourlyShift: 8am-5pm; Tuesday-SaturdayCompensation Range: $21.00 - $24.00Reports To: Service ManagerClosing Date: Open until filled.#TW
Read LessThe Service Advisor is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts as well as keeping the customer informed of the repair services progress.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.HSA and/or FSA, as applicablePaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount ProgramESSENTIAL DUTIES & RESPONSIBILITIES:
Listen to the customer description of the problem(s) or service(s) needed.Determine the type of service(s) required and prepare a service order.Engage in upsells and promotions for additional equipment and services.Obtain customer authorization and signatures for all repairs.Present the repair order to foreman for dispatch.Prepare and present the customer with quotes for all repairs.Communicate with the customer and foreman during repairs.Work with the foreman to ensure the repair is completed.Prepare and invoice repair order (RO).Contact the customer for pick up or delivery.Ensure that a secured payment is made prior to releasing serviced vehicles.Keep Uptime Pro updated as needed (Freightliner Elite Support locations).Answer service calls.Additional duties as assigned.Requirements:WORK ENVIRONMENT & PHYSICAL ABILITIES:
Required to perform work inside and outside, in all-weather situations, at the shop division location.Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.Manual dexterity, fine manipulation, the ability to reach with hands and arms, the ability to lift up to 80 lbs.Must be able to operate simple, complex and heavy-duty machinery.Normal range of hearing and vision.REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
High School diploma or equivalent.Valid Driver's License and MVR in good standing.Ability to multi-task.Someone who is detail-oriented.Excellent written and verbal communication skills.Ability to work any shift if needed.Ability to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screen.PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
Previous experience as a service writer or advisor.Knowledge of diesel engines, gas engines, drivetrain and suspension.Heavy and medium duty truck industry experience.CDL preferred (Heavy Duty service locations only)JOB DETAILS:
Type: HourlyShift: Monday-Friday; 10:30 am - 7:00 pmCompensation Range: $26.00 - $32.00Bonus Eligibility: YesReports To: Service ManagerClosing Date: Open Until Filled#TW
Read Less