Position Overview: Customer Support Representative / Inside Technical Sales
This sales position is multi-faceted, involving a great deal of customer interaction and requires the ability to gain a technical understanding of our products. You will be the first point of contact for handling incoming customer inquiries, answering product questions, developing opportunities, and managing issue resolution. You will ensure the right people and resources are applied to quickly satisfying the customer’s requirements. In addition, you will be comfortable proactively calling customers to introduce them to Transducers Direct’s technology, products, and our value-added proposition. You will be trained on our products and system to answer questions regarding product requirements, orders, and the customer’s account. You will maintain a high level of organization, follow-up, and efficiency in a fast-paced environment. You will own the entire customer experience by ensuring all customer needs and requirements are met quickly and accurately.
This is an onsite position working out of our office in the Cincinnati, Ohio area.
Essential Job Functions
Sales
Be the first point of contact for customer questions, product selection, getting orders, and resolving issuesInvolve appropriate additional resources within the company to satisfy the customer’s needs quickly and accuratelyProactively call prospects to introduce them to Transducers Direct, our technology, products, and value-addedpropositionCustomer Service
Ensure customers receive what they were promised—completely, accurately, and on-timeGenerate quotes and perform customer follow-up tasks dailyTalk to customers on the phone, via email, and through online chatCommunicate customer’s requirements effectively to other departments within the companyGain a technical understanding of all products and help direct customers to the appropriate product for theirapplicationRequirements
1-3 years of Inside Sales or 3-5 years of Customer Service experience required; working with OEM customers a plusExperience doing discovery for both incoming and outgoing sales efforts to understand the customer’s needs and potential for our productsAbility and willingness to be trained to gain a high level of technical knowledge of our productsStrong verbal and written communication skillsAttention to detail and accuracy a mustProblem Solving & process improvement skillsProficiency in Microsoft Office (Word, Excel and Outlook)Sponsorship is not available for this position.
Company DescriptionTransducers Direct® is a 27-year-old sensing technology company located in Cincinnati, Ohio. We develop, manufacture, and sell innovative sensors for industrial and home automation. Our products bring technology and features to the market not found in today’s traditional products. A recognized industry leader in wireless pressure sensing, our CirrusSenseTM family of wireless products is revolutionizing how pressure is remotely monitored in a wide range of applications. We have been nominated for Innovation Awards by Flow Control Magazine, IBEX (International Boat Builders), Sensors Expo, and the AHR Expo (air conditioning, heating, and refrigeration trade show).Overview: Are you dynamic, highly motivated, organized, and enjoy working in a fast-paced environment? Do you enjoy working in a team atmosphere? Do you have the ability to build relationships and grow business in our largest customers while also finding and developing new opportunities? If so, our Technical Inside Sales position may be for you.
The ideal candidate is motivated, well-organized, able to learn technical product details, a relationship builder, and has a deep understanding of prospecting and presenting technical solutions that solve problems or make our customers’ products better and more competitive in the marketplace.
In this position you will be technically trained on our products then manage a strategic account base of our largest OEM accounts, defending and growing our position by ensuring they receive world-class customer service, and our company meets/exceeds all their expectations. In addition, you will speak with prospects daily who we know use pressure transducers and introduce our leading-edge products and technology to engineers in a wide variety of industries. This position is critical to the company’s long-term growth and will be both personally and professionally rewarding for someone who wants to make an impact with their company.
Responsibilities:
Defend and grow sales in the company’s top strategic OEM customers.Identify, make initial phone contact, and develop new OEM customers by being able to present the technical advantages of our products at an engineering level.Be the voice of the customer and own the customer’s experience with Transducers Direct, ensuring they receive world-class customer service and that we meet/exceed their expectations.Become a go-to technical resource for our customers, the sales team, and the company.Requirements:
Minimum of 3-5 years of business-to-business sales experience.Experience selling sensors, PLCs, controllers, or wireless devices to OEMs is not required but would be the perfect experience for this position.Experience as a true sales hunter with strong phone skills.Excellent verbal and written communication skills.Attention to detail, organized, and accurate.Superior problem-solving skills.Electrical and Mechanical aptitude, a technical degree a definite plus.Ability and willingness to travel to customer sites and tradeshows, approximately 10%.Bachelor's degree or equivalent business experience.
Transducers Direct offers competitive compensation packages and a 401K program with 4% company match. This is an onsite/office position and relocation assistance is available for this opportunity. Sponsorship is not available for this position.
Company DescriptionTransducers Direct® is a 27-year-old sensing technology company located in Cincinnati, Ohio. We develop, manufacture, and sell innovative sensors for industrial and home automation. Our products bring technology and features to the market not found in today’s traditional products. A recognized industry leader in wireless pressure sensing, our CirrusSenseTM family of wireless products is revolutionizing how pressure is remotely monitored in a wide range of applications. We have been nominated for Innovation Awards by Flow Control Magazine, IBEX (International Boat Builders), Sensors Expo, and the AHR Expo (air conditioning, heating, and refrigeration trade show).Overview: Are you dynamic, highly motivated, organized, and enjoy working in a fast-paced environment? Do you enjoy working in a team atmosphere? Do you have the ability to build relationships and grow business in our largest customers while also finding and developing new opportunities? If so, our Technical Inside Sales position may be for you.
The ideal candidate is motivated, well-organized, able to learn technical product details, a relationship builder, and has a deep understanding of prospecting and presenting technical solutions that solve problems or make our customers’ products better and more competitive in the marketplace.
In this position you will be technically trained on our products then manage a strategic account base of our largest OEM accounts, defending and growing our position by ensuring they receive world-class customer service, and our company meets/exceeds all their expectations. In addition, you will speak with prospects daily who we know use pressure transducers and introduce our leading-edge products and technology to engineers in a wide variety of industries. This position is critical to the company’s long-term growth and will be both personally and professionally rewarding for someone who wants to make an impact with their company.
Responsibilities:
Defend and grow sales in the company’s top strategic OEM customers.Identify, make initial phone contact, and develop new OEM customers by being able to present the technical advantages of our products at an engineering level.Be the voice of the customer and own the customer’s experience with Transducers Direct, ensuring they receive world-class customer service and that we meet/exceed their expectations.Become a go-to technical resource for our customers, the sales team, and the company.Requirements:
Minimum of 3-5 years of business-to-business sales experience.Experience selling sensors, PLCs, controllers, or wireless devices to OEMs is not required but would be the perfect experience for this position.Experience as a true sales hunter with strong phone skills.Excellent verbal and written communication skills.Attention to detail, organized, and accurate.Superior problem-solving skills.Electrical and Mechanical aptitude, a technical degree a definite plus.Ability and willingness to travel to customer sites and tradeshows, approximately 10%.Bachelor's degree or equivalent business experience.
Transducers Direct offers competitive compensation packages and a 401K program with 4% company match. This is an onsite/office position and relocation assistance is available for this opportunity. Sponsorship is not available for this position.
Company DescriptionTransducers Direct® is a 27-year-old sensing technology company located in Cincinnati, Ohio. We develop, manufacture, and sell innovative sensors for industrial and home automation. Our products bring technology and features to the market not found in today’s traditional products. A recognized industry leader in wireless pressure sensing, our CirrusSenseTM family of wireless products is revolutionizing how pressure is remotely monitored in a wide range of applications. We have been nominated for Innovation Awards by Flow Control Magazine, IBEX (International Boat Builders), Sensors Expo, and the AHR Expo (air conditioning, heating, and refrigeration trade show).