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TransCore
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  • Customer Service Representative  

    - Auburn
    TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time... Read More
    TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston, and Saugus, Massachusetts. Job Summary: Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZPass MA & PAY BY PLATE MA Program. Pay Range: $16.50 - 20/hr. based on qualifications and experience. Essential Duties and Responsibilities include the following. Other duties may be assigned. Responsible for all types of customer account maintenance. Determines the accuracy of account information. Ensures all required information is provided for security, processes payments, and adjustments. Assists customers in understanding the E-ZPass MA & PAY BY PLATE program. Ensures E-ZPass MA & PAY BY PLATE customer service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance. Additional Duties that May be Required: Assist at other E-ZPass MA facilities. Assist in manning live sign-ups. Assist with phones (inbound/outbound calls). Required Skills: Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills. Minimum of one year of customer service and data entry experience. Adapt quickly, efficiently, and positively to various projects assigned. Works well in a fast-paced, multi-task environment. Must remain professional under every circumstance with customers and staff members. Must maintain a good attendance record. Education: High school diploma or equivalent preferred Read Less
  • IT Help Desk Specialist  

    - Houston
    These positions provide exceptional phone and email support to our cus... Read More
    These positions provide exceptional phone and email support to our customers experiencing software or hardware-related issues within our industry-leading products. Responsibilities include 24 hr/7/365 day monitoring and analysis of production systems Help Desk, Help, IT, Specialist, Technical Support, Customer Service, Technology Read Less
  • Customer Service Representative  

    - Auburn
    TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time... Read More
    TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our Call Center team in Auburn, Massachusetts. Job Summary: Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program. The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR enters information into the database, processes payments, and assists patrons in understanding E-ZPass MA procedures regarding payment options, information changes and Violations enforcement. This responsibility includes ensuring E-ZPass MA patrons' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance. Shift: Monday - Friday, 10:30AM - 7:00PM All employees are required to work 1-2 Saturdays per month from 9AM - 1PM (with time off during the week to maintain 40-hour work week) Training: Located in the Auburn office for approximately 6-8 weeks. CSRs will be able to work remotely from home once training is completed. This is paid training. Pay Range: $17 - 20/hr. based on qualifications and experience. Essential Duties and Responsibilities include the following. Other duties may be assigned. Process telephone, email & chat inquiries, fax information/applications to customer if required. Perform account maintenance, including address changes, vehicle changes, transponder changes, payments, adjustments, statement requests and fastener strip requests. Research toll overcharges, v-tolls, and submit for adjustments. Provide assistance to process/update expired credit cards, option changes, replenishment amounts, balance thresholds, address changes, add tags, process applications, and correspondence. Prepare reports to include the daily Phone Call Log. Cash out and prepare deposit at the end of shift. Work a rotating weekend schedule. File applications and other paperwork as necessary. Responsible for maintaining a weekly average "Not Ready" of 15% or less. Prepared to take calls and/or start workday exactly at start of shift. The computer is to be logged in and the phone is open and ready to take a call precisely at the beginning of a shift. Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis. Adhere to structured break and lunch schedules. This includes clear communication with leadership staff about leaving the Customer Communications department for any reason. Must remain professional under every circumstance with patrons and staff members. Perform other duties as directed by TransCore management. Requirements: High School Diploma or Equivalent Strongly Preferred Proficient computer and typing skills Must pass a drug screen and background check Must be able to reliably commute to our Auburn, MA office Education: High school diploma or equivalent preferred Read Less
  • IT Help Desk Specialist  

    - Houston
    TransCore (TRN), a subsidiary of ST Engineering, is seeking three full... Read More
    TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk Specialists to join our team in Houston, Texas. Summary: These positions provide exceptional phone and email support to our customers experiencing software or hardware-related issues within our industry-leading products. Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external). Essential Duties and Responsibilities Other duties may be assigned. Provide technical support regarding our products to our customers experiencing usage or performance-based issues Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies. Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff as needed. Log and track calls and maintain history records and related problem documentation. Attention to detail both in communications and monitoring requirements for production systems. Maintain an exceptional level of service and adhere to contractual customer performance requirement. Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service. Requirements and Qualifications: Typically requires a minimum of 2 to 3 years of helpdesk support, or equivalent. Associate's degree in computer science or related discipline and/or comparable work experience Strong understanding of help desk support principles including documentation and issue ownership Working knowledge of Windows Operating Systems and Microsoft Office applications Excellent customer service skills with a focus on call control, attention to detail, and methodical troubleshooting Strong analytical skills and reasoning ability to identified solutions to technical issues Ability to effectively communicate technical information to both customers and management in written and verbal form. Ability to independently manage your time and handle multiple tasks. Flexibility to work extra hours as required. Preferred: A+ Certified Jira Familiarity with the tolling industry Read Less
  • Customer Service Representative  

    - Auburn
    Under the direction of the Customer Communications Supervisors, the Cu... Read More
    Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-Z - Pass MA Program. The CSR is responsible for all telephone, e-mail, and chat account mai Customer Service Representative, Customer Service, Representative, Communications, CSR, High School, Retail Read Less
  • QA Specialist  

    - Orlando
    TransCore (TRN), a subsidiary of ST Engineering, is seeking an energet... Read More
    TransCore (TRN), a subsidiary of ST Engineering, is seeking an energetic and focused QA Specialist to join our team in Orlando, Florida. SummaryThe Quality Assurance (QA) Specialist is responsible for performing one or more quality-related functions within the company's quality program such as auditing, supporting, testing, and documenting results to ensure they meet the company's quality standards. This role's mission is to complete audits as per contract requirements. Essential Requirements Onsite work varies based on project scope. Willingness and ability to work varied schedules during the day, night, weekend, and/or holidays. Travel through the state based on assignment. General IT Support Knowledge; Basic computer and networking experience. Must have and maintain a valid driver's license and safe driving record. Typically requires 2 to 5 years of related experience. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Ensure compliance with requirements and configuration documentation. Perform end-to-end system integration verification (physical hardware devices, backend database applications, and web-based frontend user interfaces). Test and document tolling systems in test facility, staging facility and production environment. Record testing data and analyze results. Perform testing activities demonstrating procedures and results to Tolling Agency representatives. Audit roadside toll transactions for accuracy; both before and after system integration. Analyze and document defects; provide explanation of defects and their impact. Create a report summary of the installation status and/or configuration defects. Document and generate reports of testing and auditing results using Microsoft Office. Maintain and report on installation and/or configuration QA punch lists. Confirm that system is ready for testing activities ensuring applications meet business requirements and systems goals; satisfy end-user requirements and identify existing or potential issues. Communicate QA progress, test results, and other relevant information to QA and Project Manager. Maintain testing methods, equipment and vehicles. Support Testing Teams, Deployment Teams, Maintenance Teams as needed. Manage drivers on site throughout testing activities. Drive coordinated passes during testing activities. Coordinate traffic at test facility, staging facility and production environment. Requirements and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. High School diploma or general education degree (GED) required. Post-secondary education is preferred. Experience auditing transaction reports. Experience overseeing testing procedures. Experience assisting and/or performing regression tests on hardware and software for bugs. Excel and Word basic experience. Ability to listen and execute verbal instructions. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively prioritize and execute tasks in a high-pressure environment. Must have the ability to multitask and be well organized. Follows established procedures on routine work, requires instructions only on new assignments. Physical Demands/Work EnvironmentWhile performing the duties of this job, the employee is frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl, and talk or hear. The employee is occasionally required to walk, climb, or balance. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, outside weather conditions, and moving traffic. * TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities. Read Less

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