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Millennium Capital & Recovery Corporation is a wholly owned subsidiary of TRAKAmerica and is a nationwide leader in asset‐recovery services. Since 1999, the company has specialized in managing collateral recovery, skip tracing, impound services, and remarketing for consumer lenders across the U.S. Their solutions support lenders in minimizing losses through efficient recovery management, licensed vendor networks, and advanced technology—all delivered with integrity and performance.
Position Summary
We are seeking a Desktop Support Technician to join our Millennium Capital & Recovery Corporation IT team. This role is responsible for providing technical assistance to end users, maintaining desktop systems, and ensuring smooth day-to-day IT operations. The ideal candidate has strong troubleshooting skills, a customer-focused mindset, and experience supporting a range of hardware and software environments.
Key Responsibilities
Provide Tier 1 technical support for desktops, laptops and mobile devicesDiagnose and resolve hardware, software, and network issues in a timely mannerInstall, configure, and maintain operating systems (Windows) and standard business applicationsManage user accounts, permissions, and access in Active Directory and related systemsSupport onboarding and offboarding processes, including equipment setup and account provisioningDocument issues, resolutions, and processes in the ticketing systemCollaborate with other team members to escalate and resolve complex issuesPerform routine maintenance, updates, and system checksAssist with IT projects such as system upgrades, deployments, and migrationsPHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands and work environment characteristics described here and representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. A physical presence in the workplace is required to perform the role. The ability to travel if required.Work environment: This position is typically performed in a professional office environment. The noise level is generally moderate. The role may involve frequent interaction with others in person, via telephone, and through electronic communication. The work environment may include the use of standard office equipment and technology.Required Qualifications
1-2 years of experience in desktop support or a similar IT roleStrong knowledge of Windows operating systemsExperience with Active Directory, Office 365, and basic networking conceptsFamiliarity with ticketing systemsSolid troubleshooting and problem-solving skillsExcellent communication and customer service abilitiesPreferred Qualifications
Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications)Experience with remote support tools and endpoint management solutionsKey Competencies
Strong attention to detail and organizational skillsAbility to prioritize and manage multiple tasksTeam-oriented with the ability to work independentlyAdaptability in a fast-paced environmentCompany DescriptionTRAKAmerica is a leading accounts receivable management and recovery solutions company specializing in legal collections, compliance oversight, and advanced data analytics for financial institutions nationwide. Headquartered in Bonita Springs, the company partners with banks, debt buyers, government agencies, auto finance companies, and education lenders to optimize portfolio recovery performance through proprietary technology, analytics, and a nationwide legal network. Known for its compliance-driven approach and innovative FASTRAK® modeling system, TRAKAmerica delivers customized recovery strategies that maximize client results while maintaining strong regulatory standards.Company DescriptionTRAKAmerica is a leading accounts receivable management and recovery solutions company specializing in legal collections, compliance oversight, and advanced data analytics for financial institutions nationwide. Headquartered in Bonita Springs, the company partners with banks, debt buyers, government agencies, auto finance companies, and education lenders to optimize portfolio recovery performance through proprietary technology, analytics, and a nationwide legal network. Known for its compliance-driven approach and innovative FASTRAK® modeling system, TRAKAmerica delivers customized recovery strategies that maximize client results while maintaining strong regulatory standards. Read Less
TRAKAmerica is a national accounts receivable management and outsourcing provider for many of the largest banks and debt buying entities in the country. As we continue to expand our infrastructure, we currently have an immediate opening in our Bonita Springs, Florida headquarters office for a Client Services Liaison to fill a role critical to our continued growth.
Why This Role Is for You
This role is perfect for someone who enjoys building relationships, solving problems, and staying organized in a fast-paced environment. You'll serve as a key point of contact for clients, collaborate with multiple departments, and play an important role in ensuring client satisfaction and operational success.
If you're detail-oriented, proactive, and enjoy balancing customer service, project coordination, and process management, we'd love to hear from you.
At TRAKAmerica, you'll join a collaborative team where your contributions matter. This is an excellent opportunity for someone looking to grow their career with a stable, industry-leading organization that values accountability, teamwork, and exceptional client service.
POSITION SUMMARY:
The Client Liaison is responsible for collaborating with all TRAKAmerica departments and suppliers to provide accurate and timely responses to client requests and deliverables. This hourly position supports the success of TRAKAmerica’s relationship with assigned clients by ensuring a high level of customer service and responsiveness. The Client Liaison serves as the main day-to-day contact for clients and is the subject matter expert for processes and procedures related to their assigned client relationships. This position is classified as non-exempt under the FLSA and will earn over-time pay for any hours worked in excess of 40 hours in a given work week.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Oversees the Client’s daily deliverable and reporting schedule and processes for the company; updating them constantly to ensure they are effectively maintained.
Acts as the client’s primary point of contact for all day-to-day and account level inquiries.Performs the daily functions related to running the hold queue tools. Involves management as needed.Supports management in resolving off-board related tasks.Seeks out clarification or additional information from clients as needed to document internal processes and supplier work standards.Ensures the accuracy of all documentation and reporting submitted to clients.Communicates process and system changes and issues to all levels; continues to track and stay involved until all changes are implemented and issues resolved.Acts as a liaison with IT, Finance, Audit, Media, Affidavits, Performance Management and/or other internal departments to accomplish client goals.Communicates directly with attorney and agency suppliers to resolve account level issues.Escalates to management any complaints, concerns or observations that may impact the client relationship.Manages special projects related to client initiatives as assigned by client or management.Performs periodic reviews of client inventory to ensure workflows and established processes are meeting client objectives.Manages exception reporting generated by automated processes to ensure exceptions are cleared on a timely and consistent basis.Processes below authority settlement requests from suppliers, submitting the requests to the client and documenting the results.Processes reopen requests from suppliers, submitting the requests to the client and documenting the results.Serves as a back-up for over-flow calls to our Inbound Call Center.Other duties as assigned by management.JOB COMPETENCIES:
Ability to prioritize and manage multiple tasks in a fast-paced team environment.Excellent written and verbal communications skills.Ability to understand the concepts affecting the legal recoveries business, including federal, state and local rules and regulations.Ability to analyze and interpret client reports and ensure accuracy while meeting all deadlines.Ability to identify issue, problem-solve the issues and escalate as needed.Ability to interact with clients with a high level of performance.Strong organizational, self-management and follow up skills.Strong customer service skills and professional demeanor.Demonstrated ability to be a good listener and deal with phone inquiries.Strong computer skills using Microsoft Outlook and Excel (use of pivot tables and VLOOKUP are required).PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands and work environment characteristics described here and representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands or fingers to handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work environment: The noise level in the work environment is usually moderate.QUALIFICATIONS REQUIRED:
Minimum Associates Degree PreferredMinimum of two (2) years of experience in client services, customer service, account management, administrative support, legal support, or a related client-facing role1-3 years prior experience in a process-oriented environment.Other preferred Skills/Abilities/Experience:
Legal ExperienceKnowledge of debt collection laws and/or experience in debt collection industry preferredTRAKAmerica is an Equal Opportunity Employer. Our company offers a competitive, experience-based salary; a comprehensive benefits package that includes paid holidays, paid time off, health insurance, and 401k plan; and a performance-based bonus structure. Any offer of employment conveyed by TRAKAmerica is conditional upon the successful completion of the company’s lawful pre-employment checks/screens including but not limited to criminal background check, credit check, fingerprints and drug testing (to the extent permitted and in accordance with applicable law).
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Company DescriptionTRAKAmerica is a leading accounts receivable management and recovery solutions company specializing in legal collections, compliance oversight, and advanced data analytics for financial institutions nationwide. Headquartered in Bonita Springs, the company partners with banks, debt buyers, government agencies, auto finance companies, and education lenders to optimize portfolio recovery performance through proprietary technology, analytics, and a nationwide legal network. Known for its compliance-driven approach and innovative FASTRAK® modeling system, TRAKAmerica delivers customized recovery strategies that maximize client results while maintaining strong regulatory standards.Company DescriptionTRAKAmerica is a leading accounts receivable management and recovery solutions company specializing in legal collections, compliance oversight, and advanced data analytics for financial institutions nationwide. Headquartered in Bonita Springs, the company partners with banks, debt buyers, government agencies, auto finance companies, and education lenders to optimize portfolio recovery performance through proprietary technology, analytics, and a nationwide legal network. Known for its compliance-driven approach and innovative FASTRAK® modeling system, TRAKAmerica delivers customized recovery strategies that maximize client results while maintaining strong regulatory standards. Read Less