At McKibbon Hospitality, our Room Attendants/Housekeepers are at the heart of the guest experience. You’ll create a warm, home-like environment by keeping guest rooms clean, comfortable, and inviting, while delivering friendly and helpful service. In return, we offer competitive pay and benefits, added incentives based on performance and a supportive team that feels like family, and plenty of opportunities to learn, grow, and build your career with us.
A Day in the Life:
Maintaining the cleanliness of guest rooms and suites, including bathrooms, living areas, and bed changes.
Working with the housekeeping team to deliver one of the most important parts of the guest experience: spotless, inviting rooms.
Professional, courteous, teamwork to assist the housekeeping and laundry teams in meeting the days demands.
Maintain a clean, stocked housekeeping cart to ensure efficiency in daily tasks and end of shirt prepare cart for next day's service.
Using professional cleaning equipment and chemicals safely and effectively.
Spending much of your day on your feet, moving housekeeping carts, and navigating guest hallways.
Bringing a friendly personality, strong attention to detail, and a desire to make guests feel at home.
Ability to work independently with little supervision.
Strong multi-tasking and time-management skills.
Quick learner with the ability to adapt in a guest-focused environment.
Restocking guest room supplies (toiletries, coffee/tea, towels, etc.).
Reporting maintenance issues or safety concerns to the appropriate department.
Assisting with laundry duties such as collecting, sorting, and transporting linens.
Maintaining housekeeping carts and storage areas in a clean, organized, and fully stocked manner.
Following all safety and sanitation guidelines.
Providing friendly, professional interactions with guests when approached as well as team members.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Job Requirements:
Identification verifying you are at least 18 years of age.
US Citizenship verification is required.
Ability and flexibility to work weekends and holidays.
Ability to lift, pull, and push moderate weight (minimum of 35 lbs.)
Must be able to use stairs and ladders as needed to perform cleaning tasks, including high areas.
Desire to satisfy the needs of others in a fast-paced environment.
Why McKibbon?
We believe in our Guiding Principles: Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you’ll join a supportive team that values your work and helps you grow.
McKibbon is an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening as a condition of employment.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
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What Makes a McKibbon Hotel Houseperson?
The Hotel Houseperson creates an exceptional guest experience by supporting the housekeeping team in delivering a welcoming, home-like stay. This role ensures that public spaces are clean and inviting while assisting with guestroom support tasks such as linen distribution, trash removal, and laundry delivery. Guided by the McKibbon Principles, the Houseperson provides helpful, dependable service that leaves a lasting impression.
A Day in the Life:
Clean hallways, bathroom, windows, and common areas of the hotel
Stock linens and supplies for Room Attendants
Assist with laundry and trash removal
Identify cleaning and organization tasks necessary for effective and efficient cleaning
Provide friendly, guest-focused service
Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Public Areas
Vacuum, sweep, and mop floors
Dust and wipe furniture, fixtures, and surfaces
Clean windows, mirrors, and glass doors
Disinfect high-touch areas (door handles, elevator buttons, railings)
Spot-clean walls, carpets, and upholstery
Empty trash bins and replace liners
Restrooms & Guest Areas
Sanitize toilets, sinks, and counters
Refill soap, sanitizer, and paper products
Mop floors and check for spills or hazards
Back-of-House Areas
Keep storage rooms, closets, and laundry areas tidy
Ensure trash and recycling are removed regularly
Organization Tasks
Stock linen closets with fresh sheets, towels, and amenities
Organize housekeeping carts for efficient guestroom service
Rotate linens and supplies to ensure older stock is used first
Track and report low inventory levels
Collect and transport soiled linens from hallways to laundry
Keep hallways clear of trash, linens, and obstacles
Deliver requested items (extra towels, pillows, etc.) promptly
Maintain orderly storage areas to prevent clutter
Follow cleaning checklists to ensure consistency
Job Requirements:
Previous housekeeping/cleaning experience a plus
Great customer service and communication skills
Embrace the McKibbon Guiding Principles
Courteous friendly demeanor to guests, clients and fellow associates
Ability to work weekends and holidays
Must be 18+ and able to lift at least 20 lbs.
Why McKibbon?
We believe in our Guiding Principles: Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you’ll join a supportive team that values your work and helps you grow.
McKibbon is an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening as a condition of employment.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Director of Housekeeping
Location:
TOWNEPLACE SUITES BY MARRIOTT® NEW YORK MANHATTAN/TIMES SQUARE
324 West 44th Street • New York, NY 10036
Pay Rate :$68,000/annual
SUMMARY:
The Director of Housekeeping at TownePlace Suites by Marriott is responsible for leading all housekeeping operations at the property, ensuring consistently clean, orderly, and guest-ready conditions throughout. A defining feature of this role is the oversight and management of a third-party housekeeping vendor and their contracted staff — requiring strong vendor accountability skills in addition to traditional departmental leadership. The Director of Housekeeping is accountable for quality standards, Marriott brand compliance, guest satisfaction, cost control, and the overall performance of the housekeeping function. This role reports directly to the General Manager and serves as a key member of the hotel’s leadership team.
RESPONSIBILITIES:
Third-Party Vendor Management
Serve as the primary point of accountability for all third-party housekeeping vendor operations, ensuring contracted staff perform in full compliance with TownePlace Suites by Marriott brand standards and M&R operating protocols. Establish clear performance expectations, service level agreements, and quality benchmarks with the vendor; conduct regular reviews to ensure ongoing compliance. Coordinate daily staffing assignments and scheduling with the vendor’s on-site supervisor to ensure adequate coverage across all room types and public areas. Address vendor performance issues promptly and escalate to the General Manager and M&R leadership when contractual obligations are not being met. Maintain an effective working relationship with the vendor’s management team to drive continuous improvement in productivity, quality, and associate behavior.Quality Assurance & Brand Standards
Maintain room quality and cleanliness standards in full alignment with TownePlace Suites by Marriott brand requirements and M&R Hospitality Management expectations. Inspect or delegate inspection of all guest rooms, suites, and public areas cleaned by the vendor’s room attendants; ensure deficiencies are corrected before rooms are released to inventory. Develop and maintain a comprehensive inspection program for guestrooms and all public areas to ensure standards are consistently achieved and sustained. Develop and execute a deep cleaning schedule for all guestrooms, corridors, and back-of-house areas. Work proactively to achieve high cleanliness scores on all Marriott franchise quality assurance (QA) inspections; ensure the property is audit-ready at all times. Review guest satisfaction scores (GSS), comment cards, and complaint correspondence related to housekeeping; develop and execute action plans to address recurring issues. Stay current on advances in housekeeping best practices, products, and technology; recommend and implement improvements to methods and productivity.Operations & Facilities
Establish, maintain, and train all standards and procedures for cleaning protocols and safe working conditions within the housekeeping department. Initiate and implement process improvements to increase labor efficiency and the safe use of chemicals and equipment. Ensure all housekeeping and laundry equipment is maintained in proper working order; coordinate repairs and replacements as needed. Direct and lead the department in the submission of work orders; partner closely with the Chief Engineer to support the hotel’s preventative maintenance program. Recommend and follow through on guestroom renovation, refurbishment, and décor updates in coordination with the General Manager. Ensure compliance with key control procedures as they relate to the housekeeping department; maintain security of all housekeeping storage areas at all times. Enforce standard procedures for the acceptance, security, and return of all guest lost and found items. Maintain first aid kit supplies for use by employees and contracted staff within the housekeeping department. Perform housekeeping, laundry, and/or house person functions personally when necessary to maintain service levels.Inventory, Supplies & Budget
Maintain sufficient supplies and materials for daily department operations while managing inventory levels within established cost-control targets. Order, receive, and verify all supply shipments and department items based on approved quantities and pricing. Conduct regular inventory of all guestrooms, housekeeping closets, laundry room, and storage areas for linens, amenities, supplies, furniture, accessories, and equipment. Maintain productive working relationships with vendors and suppliers to ensure consistent quality and value. Assist the General Manager in the development of the department’s annual operating budget; monitor performance against plan and provide variance explanations as required.Communication & Interdepartmental Coordination
Communicate room status discrepancies to the Front Desk accurately and in a timely manner; ensure corrective action is taken. Communicate and ensure follow-through on all guest requests and complaints related to housekeeping. Collaborate with other department heads to provide information flow necessary for smooth hotel operations. Assist fellow department managers in the resolution of housekeeping-related guest experience issues. Conduct regular housekeeping department meetings with both direct staff and vendor representatives. Assure complete and accurate communication is maintained across all housekeeping staff and contracted team members. Immediately report any unusual activity, behavior, or appearances to the General Manager. Complete all daily and weekly housekeeping paperwork accurately and on time. Assist management with internal investigations as needed; complete MOD responsibilities as assigned.Safety, Compliance & People
Ensure full compliance with all Marriott franchise standards, OSHA programs, M&R policies, and applicable local regulations. Report all accidents and incidents to management immediately; provide modified work duty for associates recovering from work-related injuries. Practice and enforce safety standards at all times for both hotel associates and contracted housekeeping staff. Carry out supervisory responsibilities in accordance with M&R’s policies and applicable employment laws. For any directly employed housekeeping staff: participate in interviewing, hiring, training, performance appraisal, and disciplinary processes in partnership with HR. Follow all rules as outlined in the M&R Employee Handbook. Perform other duties as assigned by management, consistent with the capabilities of this role.Education & Experience
High school diploma or GED required; college coursework in Hospitality Management or a related field preferred. Minimum 3–5 years of progressive housekeeping experience in a hotel environment, with at least 2 years in a supervisory or management role. Prior experience managing or overseeing a third-party / contract housekeeping vendor strongly preferred. Familiarity with Marriott brand standards, QA inspection criteria, and GSS metrics preferred. Experience with hotel property management systems (Opera, FOSSE, or equivalent) and housekeeping management tools a plus.Skills & Competencies
Strong operational leadership with the ability to hold both direct and contracted staff accountable to consistent standards. Excellent organizational and time management skills; ability to manage multiple priorities across a full-service housekeeping operation. Demonstrated ability to read and respond to guest satisfaction data and implement corrective action plans. Sound financial acumen; experience managing departmental budgets, inventory costs, and labor productivity. Effective written and verbal communication skills; ability to interact professionally with staff, vendors, guests, and ownership. Bilingual abilities (English/Spanish or other languages) strongly preferred given the composition of housekeeping teams across the portfolio. Working knowledge of OSHA regulations, chemical handling safety, and hotel emergency procedures. Professional demeanor consistent with M&R and Marriott brand expectations.M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department.
Employment Eligibility Verification
M&R Hotel Management participates in the federal E-Verify program. All offers of employment are contingent upon successful completion of the Form I-9 employment eligibility verification process and confirmation of authorization to work in the United States.
Fully develops assigned segments with an emphasis against the development of new business for assigned hotel. Works with the General Manager, Regional Revenue Manager and the Regional Director of Sales, to optimally merchandise revenue potential for assigned property and ensure customers have a memorable hotel experience. Develop and execute Sales action plans, maintain positive interdepartmental relations and complete special projects as assigned by the General Manager, Regional Director of Sales and/or Vice President of Sales and Marketing. Success is determined through achievement of the hotels revenue goals and improvement, where possible, in market shared performance as compared to that of the hotel(s) defined competitors.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
High school diploma or equivalent; College Degree (BS/BA) preferred or equivalent work experiencePrevious direct selling experience in a hotel required including performing outside sales callsDemonstrated success in developing a market.Experience selling Marriott, Hilton, Best Western and IHG hotels -Hilton Focus Service, and/or Full Service (where applicable) and/or Extended Stay lodging to all market segments is preferred to include weekday/weekend business.Hotel operations experience preferred.SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to see and hear.Must be able to speak and read English, the ability to communicate in another language may be helpful.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Knowledge of the market area for the hotel is preferred.Knowledge of effective outside sales tactics requiredThorough understanding of client baseSkills:
Effective communication skills both written and verbal.Proficient written and verbal EnglishFinancial analysis skills to assess potential business opportunities and whether or not they contribute to the success of the business.Strong organizational and multitasking skillsRelates well with others and is flexible to work with a teamAnalyze work for accuracy of self and others.Proficiency in Microsoft Outlook, Microsoft Word, Excel, PowerPoint. Experience working with customer relationship software like Delphi.fdc and/or STS preferred.Abilities:
Ability to effectively influence others and engage clients and coworkers on difficult issues.Ability to inspire confidence in and gain respect from superiors, peers, subordinates, industry partners and competitors.Combines a confident, self-starting, high performance orientation with track record that reflects a “can do” attitude.Enjoys interacting with customers and networking within the industry.Must be able to have a high level of decision making and discretion.Must be able to work independently to successfully achieve sales goals established for the property.SPECIFIC RESPONSIBILITIES
Handle inquiry calls, proposals, negotiations, and contracts according to departmental procedures.Books appropriate business that allows hotel to achieve/exceed monthly room revenue budget, and, if applicable, other revenue budgets specific to assigned hotel.Approaches the position with a relationship building/proactive selling mindset. Ensures that weekly telephone prospecting/qualification/solicitation calls goals as well as outside call goals are met or exceeded based on guidelines agreed to in the Commitments to Success.Include General Manager on appropriate sales appointments as well as calls on Corporate-based Sales personnel for assistance as needed to “win” business.Uses property’s computerized sales management system to manage the hotel’s business, including but not limited to adding all sales activities, generating weekly sales report, entering business, blocking meeting space if hotel has it and building accounts.Remain in active status in a minimum of two outside organizations including but not limited to: Local Convention and Visitors Bureau, Chamber of Commerce, Sports Commission, university affiliations etc.Generates sales contracts and BEO’s (if applicable) within LBA guidelines. Also develops, presents business case as needed on LNR and Group business if the business falls outside of established group rates and allotments. Deploys seasonal and segmented promotions and packages where needed to drive bookings.Understands and utilizes available business tools to prospect for new business (i.e., Brand database reports, Construct Connect, ZoomInfo, Agency 360 where applicable, local newspaper and business journals, etc.) and utilizes internal lead source generators such as in house guest lists and brand reporting to maximize revenue production for assigned hotel.Target, saturate, penetrate specific companies to reach true decision makers in position to refer to our hotel(s) while seeking new business and/or working an existing account.Strives to continually improve his/her general business and industry/job specific skills by attending Brand and LBA Corporate-sponsored sales training, and, if appropriate, outside continuing education.Motivates, coaches, counsels and disciplines all sales department personnel (as applicable) according to LBA Hospitality standards.Monitors economic/business news in general and news specific to assigned market segments. Understands the business rationale behind and contributes, as appropriate, to the hotel’s rooms forecast.Understands the need to follow up and regular communicate with clients to stay engaged in relationship to either book or maintain business.Understands the business rationale to complete the annual budgeting process, revenue generation, advertising and promotion costs.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.The ability to drive on behalf of the company and maintaining a valid driver’s license is required.Typical week consists of a minimum of three days out of the office on sales calls and two days in the office working on sales plan.May be required to come in on the weekends to ensure meeting or group satisfaction.Periodic overnight travel will be required to attend company/brand conferences, to assist with sales blitzes/training, or attend client events.POSITIONS FOR POSSIBLE ADVANCEMENT
Area Director of SalesDual Director of SalesGeneral ManagerDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessAre you ready to take the next step in your hotel career? The TownePlace Suites by Marriott is looking for a motivated and service-driven Assistant General Manager (AGM). This is a hands-on leadership opportunity ideal for someone who thrives in a fast-paced hotel environment, enjoys mentoring others, and wants to eventually grow into a General Manager role.
Why Join Us?
As part of our growing organization, you’ll gain real-world management experience while building your leadership skills across hotel operations—from front desk to housekeeping, maintenance, guest satisfaction, and financial reporting. You’ll be supported by a company that believes in promoting from within and developing hospitality leaders. Total Management Systems is a growing hotel group with a portfolio of Marriott and Hilton branded hotels around the state of NM, offering opportunities to advance your career when you are ready.
What You’ll Do:
Lead daily operations and serve as a key liaison between departments and the General ManagerSupervise front desk agents and ensure excellent guest service around the clockAssist in hiring, training, and evaluating team members to maintain high service standardsPrepare schedules, run reports, and assist in budgeting and forecastingAssist in invoicing accounts receivable bills.Assist in ordering and compiling accounts payable invoices to ensure supply levels are maintained and the hotel pays its bills to vendors.Step in to support the front desk, housekeeping, and light maintenance when neededMonitor and maintain inventory, process invoices, handle deposits, and support financial controlsConduct daily property walks and inspections to uphold quality and brand standardsParticipate in our AGM training program with access to mentorship and growth opportunitiesMust-Haves:
2–3 years of hotel experience, including 1+ year in a leadership roleStrong knowledge of front desk operations and hotel accounting/audit practicesExcellent communication, team leadership, and guest service skillsProficiency with Microsoft Office and hotel PMS (e.g., Hilton or Marriott systems)Availability for flexible scheduling, including nights, weekends, and holidaysAbility to walk and be on your feet for long durations when assisting in the departments up to 8 hours.Nice-to-Haves:
Bilingual (English/Spanish)Experience in light maintenanceWhat We Offer
Hotel DiscountsCareer growth within a trusted hospitality management groupHealth, dental, and vision benefits401(k) program with a matchPaid time off and professional development opportunities Read LessDo you enjoy keeping neat and tidy spaces? The TownePlace Suites by Marriott is hiring Room Attendants within the housekeeping team. The Room Attendant plays a crucial role in ensuring an exceptional guest experience by maintaining the highest standards of cleanliness and organization in assigned guest rooms. Reporting to the Housekeeping Supervisor and/or Executive Housekeeper, this position is responsible for thorough room cleaning, restocking amenities, and promptly reporting maintenance issues to uphold hotel standards. The ideal candidate will be detail-oriented, efficient, and committed to delivering outstanding hospitality. Enjoy access to health care, dental insurance, vision coverage, paid time off, holiday pay and hotel discounts in the Marriott worldwide reservation system.
MAJOR DUTIES & RESPONSIBILITIES:
Prepare housekeeping cart with necessary supplies at the beginning of each shift.Greet guests warmly and professionally when encountered.Strip and remove used linens, towels, and amenities from rooms.Thoroughly clean rooms/suites, including:Making beds and changing linens.Cleaning and sanitizing bathrooms, including sinks, toilets, tubs, and mirrors.Dusting furniture, fixtures, and baseboards.Vacuuming and sweeping floors.Washing windows, tracks, and glass surfaces.Cleaning and sanitizing high-touch areas such as light switches, remotes, and doorknobs.Restock linens, towels, and guest amenities per hotel standards.Clean balconies, patios, and outdoor spaces, if applicable.Ensure proper use and care of housekeeping equipment and tools.Respond promptly to special guest requests, such as extra linens or toiletries.Immediately report maintenance deficiencies, broken items, or safety hazards.Follow proper procedures for handling and disposing of biohazardous materials.Adhere to hotel safety, security, and sustainability policies.Maintain a clean and organized workspace, including housekeeping storage areas.Assist with deep-cleaning projects as scheduled.Consistently represent the hotel in a positive manner with a professional attitudePHYSICAL REQUIREMENTS:
This position requires continuous movement, as well as physical stamina to complete various housekeeping tasks, including but not limited to:
Standing and walking for an entire shift.Bending, kneeling, reaching, and stooping regularly.Pushing and pulling carts weighing up to 100 pounds.Lifting and carrying up to 50 pounds occasionally.Lifting 20-30 pounds intermittently throughout the workday.Using hands and arms for repetitive motions such as scrubbing, wiping, and folding.Ability to work with cleaning chemicals and wear necessary protective equipment.Qualifications
Ability to maintain high standards of cleanliness and organizationOver the age of 18 years old Read LessAre you a natural Night Owl and like to help people and make people feel welcomed? TownePlace Suites by Marriott is looking for a team-oriented Night Auditor to join the team. This is a great opportunity to begin a career in the hospitality industry.
As a Night Auditor, you'll manage overnight operations while also ensuring accurate accounting for daily transactions. If you're detail-oriented and great with guests, this role offers both quiet hours and important responsibilities.
Key Responsibilities:
Welcome late-night arrivals and assist with check-in/outReconcile financial transactions and prepare reportsMonitor building access and ensure overnight securityAddress guest requests or issues professionallyPerform light cleaning or maintenance as neededMust-Haves:
Comfortable working independently overnightStrong math and computer skillsProfessional, calm demeanorPrevious front desk or night audit experience preferredMust be able to pass a criminal records background screeningNice-to-Haves:
Familiar with hotel PMS and audit systemsBilingual (English/Spanish)What We Offer:
Flexible overnight schedulesHotel discounts, benefits, and growth potentialPaid training and team supportApply Now!
Own the night—help guests rest easy and keep our hotel running round-the-clock.
We are seeking a highly motivated and professional Front Desk Agent to join our team at TownePlace Suites by Marriott. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their satisfaction. Your main responsibility will be to provide exceptional customer service by greeting guests, checking them in and out, and answering any questions they may have. You will also be responsible for handling reservations, managing room inventory, and ensuring that all guest information is accurate and up-to-date.
Minimum Qualifications:
High school diploma or equivalentExcellent communication and customer service skillsAbility to work flexible hours, including weekends and holidaysProficient in Microsoft Office and basic computer skillsAbility to stand for extended periods of timePreferred Qualifications:
Previous experience in a hotel or hospitality industryExperience with hotel reservation softwareResponsibilities:
Greet guests in a friendly and professional mannerCheck guests in and out of the hotelAnswer guest inquiries and provide information about hotel services and amenitiesHandle reservations and manage room inventoryEnsure accuracy of guest information and resolve any issues or complaintsSkills:
As a Front Desk Agent, you will utilize your excellent communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and Microsoft Office to manage reservations and guest information. Additionally, fluency in a second language and experience with hotel reservation software are preferred qualifications that will enhance your ability to provide exceptional service to our guests.
Read LessWhat Makes a McKibbon Front Desk Agent?
The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles.
A Day in the Life:
Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
Maintain positive guest relations at all times.
Resolve guest complaints and ensure guest satisfaction.
Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
Process all guest check-ins and verify registration information with the guest.
Handle overbooked or 'walked' guests.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with housekeeping.
You will train with and learn Food and Beverage operations to fill in as needed.
Shifts may vary by hotel:
Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm
Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm
Requirements:
Previous experience working as a front desk agent or in a similar role.
A high school diploma or equivalent vocational training certificate.
Experience working at a hotel establishment (highly desired).
Proficiency with computers.
Basic math skills.
Ability to provide excellent customer service and maintain a professional demeanor at all times.
Ability to input and access information in the property management system and/or points-of-sale system.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests
Ideal Skills & Qualities:
Great verbal and written communication skills.
The ability to create a fun and supportive working environment.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
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Provides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures. This position is responsible for the cleanliness of guest rooms as well as the usage and organization of supplies.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities preferredHigh school diploma or equivalentSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.Must be able to see and hear.Must be able to communicate with other associates and/or guests.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Proper handling of linens, terry and other supplies while keeping sanitation and cost controls in mind.Guestroom cleaning procedures.Safety and security measures. Report or correct any hazardous conditions observed immediately.Guidelines for Training Checklist for proper procedures.Thorough knowledge of materials, supplies and equipment used in the housekeeping department.Skills:
Maintain designated minutes per room.Follow cleaning procedures in the company systematic fashion.Assist with guest issues, being professional and maintaining a hospitable caring attitude.Abilities:
Must be able to work alone, without direct supervision AND as a team member.Comply with all standards.Be able to multi task, remain service centric.Communicate professionally with guest and co-workers.Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.Must be able to exercise discretion to maintain guest privacy.SPECIFIC RESPONSIBILITIES
Daily responsible for cleaning vacant dirty rooms to be guest ready and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standard and best practices set forth by LBA.Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.Follow general clean procedures every 90 days.Report any discrepancies to the immediate supervisor.Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate breakroom, restrooms, public areas, stairwells, and back of the house area).Respond to guest requests and inquiries immediately.Have a thorough knowledge of emergency procedures and understand the safety and security needs of our guests and associates. Other duties as assigned, of which the associate is capable of performing.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends.POSITIONS FOR POSSIBLE ADVANCEMENT
Room InspectorHousekeeping ManagerDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
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