A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here for important notices that may be applicable to you.
For more information about our privacy policy, please click here.
Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay is $12 per hour plus tips averaging $30-$50 per shift
Work Schedule: The work schedule for this position is open availability between 8am-9pm
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARYThe Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.
ESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette.-20%Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel.-15%Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services.-30%Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations.-15%Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested.-10%Completes all tasks in a timely manner as instructed by the Account Manager-10%The total amount of time for all functions of the job - 100%
QUALIFICATIONSEducation:
High school diploma or general education degree (GED)Required Licensure, Certification, etc.:
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Must complete the Wheelchair Safety Training course provided by Towne ParkWork Experience:
One to three months related experience and/or trainingKnowledge:
Knowledge of principles and processes for providing customer and personal services.Skills:
Must be able to read and write standard English languageMust be able to read and comprehend simple instructions, short correspondence and memosMust be able to write simple correspondenceMust be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organizationAbility to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American moneyAbility to understand 24 hour and military time systemsAbility to understand rates applicable to time passedSCOPEAuthority to Act:
Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.Budget Responsibility:
The employee has control over resources available only.WORKING CONDITIONS & PHYSICAL DEMANDSThe working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
Travel
Travel of up to 5% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCEI understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Read LessA career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here for important notices that may be applicable to you.
For more information about our privacy policy, please click here.
Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay is $17 per hour
Work Schedule: The work schedule for this position is open availability between 8am-9pm
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARY
The Lead Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay.
DUTIES AND RESPONSIBILITIES
Guest Service
• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers.
• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
• Uses guest last name at all times when appropriate.
• Maintains accuracy and composure while under pressure.
• Appropriately uses salutation of the day and welcome guests to the location.
• Uses proper Towne Park phone etiquette.
• Assists guests with directions and all other inquiries.
• Stands while serving guests.
• Provides information about surrounding area as well as main attractions to guests as needed.
Systems and Standards
• Maintains clean, neat work environment including all surrounding areas of cashier booth, parking area, trash receptacles and ash urns.
• Completes all tasks in a timely manner as instructed by the Account Manager.
• Treats clients and associates with courtesy, respect and dignity.
• Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform.
• Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location.
• Follows all environment standards as set forth by Towne Park, including snow removal or salting assistance, removal of debris, etc.
• Executes all terms and conditions as set forth in Towne Park’s associate handbook.
• Monitors revenue per available space and makes adjustments accordingly
• Collects and reconciles revenue accurately; furnishes receipt upon request.
• Accurately categorizes tickets for audit purposes.
• Accurately completes shift report.
• Follows all bank standard operating procedures.
• Competently operates equipment (ie, register, gate,POS, credit card machine, etc.)
• Obtains information about daily events and rates to be charged.
• Coordinates, administers, troubleshoots and provides guidance when Account Manager is not on site.
• Makes judgment calls and handles critical issues that require immediate attention when Account Manager is not on site and reports them promptly to management.
• Responsible for upholding sites management teams parking policy and procedures.
• Stacks vehicles when necessary using Towne Park standards for parking.
• Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s)
• Collects data in accordance with parking operations, if applicable.
Safety and Risk Management
• Follows site specific safety and security procedures.
• Practices preventative safety procedures as set forth by Towne Park.
• Reports all accidents and incidents observed on shift to Account Manager immediately.
• Uses only equipment trained to use and operates all equipment in a safe manner.
• Remains attentive of all potential high risk areas for claims prevention.
• Reports all potential high risk areas and safety concerns to Account Manager.
• Secures guest keys immediately after each interaction, including keys for stacked vehicles.
• Protects guest confidentiality in accordance with HIPPA requirements.
• Maintains the security of customer financial and identifying information.
• Maintains claim checks and guest folio archives.
• Produces guest vehicle inventory for billing purposes.
KNOWLEDGE, SKILLS AND ABILITIES
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Strong verbal communication skills, including the ability to……
QUALIFICATIONS
• High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background check and drug screen
• Customer service experience preferred
• Register/Computer experience preferred
• Must be able to drive manual transmission and perform parallel parking
• Must have and maintain a valid driver’s license and clean driving record
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to stand during entire shift, occasionally sit, climb or balance, stoop, kneel, crouch or crawl
• Must be able to regularly use hands to finger, handle, feel; reach with hands and arms and talk or hear
• Must be able to regularly lift and/or move up to 20 pounds frequently and up to 50 pounds occasionally
• Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus
• Flexible and long hours sometimes required
Read LessA career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here for important notices that may be applicable to you.
For more information about our privacy policy, please click here.
Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay is $12 per hour plus tips averaging $30-$50 per shift
Work Schedule: The work schedule for this position is open availability between 8am-9pm
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARYThe Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.
ESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette.-20%Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel.-15%Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services.-30%Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations.-15%Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested.-10%Completes all tasks in a timely manner as instructed by the Account Manager-10%The total amount of time for all functions of the job - 100%
QUALIFICATIONSEducation:
High school diploma or general education degree (GED)Required Licensure, Certification, etc.:
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Must complete the Wheelchair Safety Training course provided by Towne ParkWork Experience:
One to three months related experience and/or trainingKnowledge:
Knowledge of principles and processes for providing customer and personal services.Skills:
Must be able to read and write standard English languageMust be able to read and comprehend simple instructions, short correspondence and memosMust be able to write simple correspondenceMust be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organizationAbility to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American moneyAbility to understand 24 hour and military time systemsAbility to understand rates applicable to time passedSCOPEAuthority to Act:
Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.Budget Responsibility:
The employee has control over resources available only.WORKING CONDITIONS & PHYSICAL DEMANDSThe working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
Travel
Travel of up to 5% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCEI understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Read LessA career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here for important notices that may be applicable to you.
For more information about our privacy policy, please click here.
Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay is $17 per hour
Work Schedule: The work schedule for this position is open availability between 8am-9pm
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARY
The Lead Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay.
DUTIES AND RESPONSIBILITIES
Guest Service
• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers.
• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
• Uses guest last name at all times when appropriate.
• Maintains accuracy and composure while under pressure.
• Appropriately uses salutation of the day and welcome guests to the location.
• Uses proper Towne Park phone etiquette.
• Assists guests with directions and all other inquiries.
• Stands while serving guests.
• Provides information about surrounding area as well as main attractions to guests as needed.
Systems and Standards
• Maintains clean, neat work environment including all surrounding areas of cashier booth, parking area, trash receptacles and ash urns.
• Completes all tasks in a timely manner as instructed by the Account Manager.
• Treats clients and associates with courtesy, respect and dignity.
• Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform.
• Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location.
• Follows all environment standards as set forth by Towne Park, including snow removal or salting assistance, removal of debris, etc.
• Executes all terms and conditions as set forth in Towne Park’s associate handbook.
• Monitors revenue per available space and makes adjustments accordingly
• Collects and reconciles revenue accurately; furnishes receipt upon request.
• Accurately categorizes tickets for audit purposes.
• Accurately completes shift report.
• Follows all bank standard operating procedures.
• Competently operates equipment (ie, register, gate,POS, credit card machine, etc.)
• Obtains information about daily events and rates to be charged.
• Coordinates, administers, troubleshoots and provides guidance when Account Manager is not on site.
• Makes judgment calls and handles critical issues that require immediate attention when Account Manager is not on site and reports them promptly to management.
• Responsible for upholding sites management teams parking policy and procedures.
• Stacks vehicles when necessary using Towne Park standards for parking.
• Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s)
• Collects data in accordance with parking operations, if applicable.
Safety and Risk Management
• Follows site specific safety and security procedures.
• Practices preventative safety procedures as set forth by Towne Park.
• Reports all accidents and incidents observed on shift to Account Manager immediately.
• Uses only equipment trained to use and operates all equipment in a safe manner.
• Remains attentive of all potential high risk areas for claims prevention.
• Reports all potential high risk areas and safety concerns to Account Manager.
• Secures guest keys immediately after each interaction, including keys for stacked vehicles.
• Protects guest confidentiality in accordance with HIPPA requirements.
• Maintains the security of customer financial and identifying information.
• Maintains claim checks and guest folio archives.
• Produces guest vehicle inventory for billing purposes.
KNOWLEDGE, SKILLS AND ABILITIES
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Strong verbal communication skills, including the ability to……
QUALIFICATIONS
• High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background check and drug screen
• Customer service experience preferred
• Register/Computer experience preferred
• Must be able to drive manual transmission and perform parallel parking
• Must have and maintain a valid driver’s license and clean driving record
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to stand during entire shift, occasionally sit, climb or balance, stoop, kneel, crouch or crawl
• Must be able to regularly use hands to finger, handle, feel; reach with hands and arms and talk or hear
• Must be able to regularly lift and/or move up to 20 pounds frequently and up to 50 pounds occasionally
• Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus
• Flexible and long hours sometimes required
Read Less