We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!
In the Role
Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions. Receive and process payments in customer accounts. Market to current, former, and potential customers to drive loan production. Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately. Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc. Process loan applications and collect payments due. Perform all other duties as assigned.Required
High School Diploma or GED Must have a valid driver's license and reliable vehiclePreferred
Cash Handling, Sales, or Customer Service experienceLocation: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance Up to 3% 401(k) Match Paid Time Off (16 days per year after one full year, cash back for unused time) Paid Holidays Annual Raises and Performance Bonuses Monthly Incentive and Employee Referral Bonuses Participation in Charitable CampaignsTower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!
Discover more about our company and culture! Read what our customers are saying about us! Read Less
*** Complete job application at www.TowerLoan.com/careers
At Tower Loan, we believe in developing leaders. In 10-12 months, our full-time Manager Development Program will give you the knowledge, skills, and abilities to effectively provide an essential service for customers and become a leader in consumer finance.
No previous experience is required - we will help you grow your career.
About Us:
Tower Loan, one of America’s largest privately owned Consumer Finance companies, has been lending money to our customers for personal loans, home equity loans, and retail sales financing for over 80 years. To learn more about Tower Lower, visit https://bit.ly/3cIWAkt.
Benefits & Advantages:
• Skill development & growth opportunities
• Complete position-based training program
• Coaching and mentorship
• Strong hire-from-within policy
• Competitive salary & unlimited earning potential
• Comprehensive benefit package
• Awards, recognition, & appreciation
Work Hours:
• The work day begins at 8:15 am; Monday – Friday
• Overtime and working Saturdays is required based on operational needs
• As an MT, you will work an average of 45 hours every week
• Extended office hours can vary based on the size of the branch
Job Responsibilities:
• Become proficient in customer service, sales and marketing, finance, and operations
• Develop long-term customer relationships by listening to customer needs and recommending the best service via phone and in-person
• Promote additional products to best serve new and existing customers
• Contact customers regarding payment reminders and arrangements
• Assist the Branch Manager to exceed established branch goals
• Learn and provide support in management responsibility duties such as delegating employee workload and analyzing loan documents
• Become proficient in all aspects of management such as recruitment, staff development, performance management, and leadership
Required Qualifications:
• High School degree or equivalent certification
• Must have a valid driver’s license and reliable vehicle
• Willingness to relocate upon promotion into management; your preference of relocation is considered, but not guaranteed. (Branch locations: MS, AL, LA, IL, MO, & TX)
• Employment is contingent upon the successful completion of a background check, drug screening, and credit check.
We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
CSR
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!
In the Role
Required
Preferred
Location: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!
Manager Development Program At Tower Loan, we believe in developing leaders. In 10-12 months, our full-time Manager Development Program will give you the knowledge, skills, and abilities to effectively provide an essential service for customers and become a leader in consumer finance. No previous experience is required - we will help you grow your career. If you want to work for a company that cares about your career as much as you do, then apply with Tower Loan. About Us: Tower Loan, one of America’s largest privately owned Consumer Finance companies, has been lending money to our customers for personal loans, home equity loans, and retail sales financing for over 80 years. To learn more about Tower Lower, visit https://bit.ly/3cIWAkt. Compensation: Earnings are based on a 45-hour workweek During Training: $38,285 / year (Avg. Annual Earnings) + uncapped bonus After Training: $60k - $80k / year (Avg. Annual Earnings and bonus) Benefits & Advantages: Skill development & growth opportunities Complete position-based training program Coaching and mentorship Strong hire-from-within policy Competitive salary & unlimited earning potential Comprehensive benefit package Awards, recognition, & appreciation Work Hours: The workday begins at 8:15 am; Monday – Friday Overtime and working Saturdays is required based on operational needs As an MT, you will work an average of 45 hours every week Extended office hours can vary based on the size of the branch Job Responsibilities: Become proficient in customer service, sales and marketing, finance, and operations Develop long-term customer relationships by listening to customer needs and recommending the best service via phone and in-person Promote additional products to best serve new and existing customers Contact customers regarding payment reminders and arrangements Assist the Branch Manager to exceed established branch goals Learn and provide support in management responsibility duties such as delegating employee workload and analyzing loan documents Become proficient in all aspects of management such as recruitment, staff development, performance management, and leadership Required Qualifications: High School degree or equivalent certification Must have a valid driver’s license and reliable vehicle Willingness to relocate upon promotion into management; your preference of relocation is considered, but not guaranteed. (Branch locations: MS, AL, LA, IL, MO, & TX) Employment is contingent upon the successful completion of a background check, drug screening, and credit check.
Read LessGreat Opportunity!
The heart of Tower Loan lies with our Customer Service Representative! Our representative provide the best experience to our customers to earn their continued business. At Tower Loan, we provide the resources for a long and prosperous career with additional growth opportunities! Whether you spend your career providing the customer experience that keeps us going or move into leadership roles, we have a place for you!
About Us:
Tower Loan, one of America’s largest privately-owned Consumer Finance companies, has been lending money to our customers for personal loans, home equity loans, and retail sales financing for over 80 years.
For more information about us, visit www.towerloan.comTo see customer reviews (4.7/5.0), visit https://www.trustpilot.com/review/towerloan.com
Other Details:
Pay Rate:$15/20 HourAdditional Pay:$100-$400 per month based on monthly performanceHours:8:30am-5:30pm, M-F
Benefits & Advantages:
Skill development & growth opportunitiesComplete position-based training programCoaching and mentorshipStrong hire-from-within policyComprehensive benefit packageAwards, recognition, & appreciation
Essential Job Functions:
Demonstrate a high level of customer assistance by phone and in-personReceive and record payments in customer accountsMarket to current and former customers over the phone and in-person for additional businessMaintain and secure cash drawer and accounting activities (i.e. balancing and preparing deposits)Perform office administrative activities including, but not limited to, checking branch mail, filing, office supplies, etc.Investigate credit and process loan applicationsPerform all other duties and responsibilities as assigned
Required Qualifications:
High school diploma or equivalentEffective communication and time management skillsReliable personal transportation with insuranceAbility to stand and sit for long periods of timeAbility to lift and maneuver up to 20 pounds
How to Apply:
Customer Service Representative Foley -Search for Jobs (myworkdayjobs.com)
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