Job Description:
Administrative Assistant (In-Office | Southfield, MI)
Touching Hearts Home Care is a rapidly growing non-medical home care agency serving seniors and adults with disabilities across Oakland, Macomb, and Washtenaw County. We are expanding fast and looking for a dependable and highly organized Administrative Assistant to support daily office operations.
This position is in-office only (Southfield, MI) and is ideal for someone who enjoys organization, communication, and helping others.
Responsibilities:
Answer phone calls and respond professionally to clients and caregivers
Assist with caregiver onboarding (sending paperwork, verifying I-9s, collecting background checks, CPR/TB, etc.)
Assist with new client intake — gathering service information, explaining agency services, helping complete service agreements and required forms
Maintain digital and paper files, service agreements, and compliance records
Support caregiver scheduling, handle call-offs, and confirm shift assignments
Assist with timekeeping and data entry for billing/payroll
Follow up with new client leads and referral sources
Perform general administrative and operational support for the agency owner
Qualifications:
Previous experience in home care, healthcare office, staffing agency, or customer service preferred
Strong multitasking and communication skills
Professional phone and email etiquette
Comfortable using computers, email, spreadsheets, and PDF forms
Dependable, trustworthy, and able to work with minimal supervision
Company DescriptionTouching Hearts Home Care is a locally owned and operated agency dedicated to helping our clients live dignified and independent lives in the comfort of their own homes.Company DescriptionTouching Hearts Home Care is a locally owned and operated agency dedicated to helping our clients live dignified and independent lives in the comfort of their own homes. Read Less