About Toska Spa & Facial Bar
Toska Spa is a luxury skincare destination with locations in Charlotte, Miami, Dallas, and Nashville. Renowned for results-driven facials and curated global skincare brands, Toska Spa also operates a growing e-commerce platform, serving a discerning clientele seeking high-performance products with clinical integrity.
Role Overview
We are seeking a detail-oriented and highly organized E-Commerce Fullfilment Associate to support our rapidly growing online business. This role will be instrumental in ensuring the smooth execution of day-to-day e-commerce operations & fulfillment, while upholding Toska Spa’s standard of excellence in client experience. The ideal candidate is proactive, tech-savvy, and thrives in a fast-paced luxury retail environment.
Key Responsibilities
Oversee order fulfillment process in partnership with warehouse/retail teams to ensure accuracy and timeliness.
Monitor inventory levels; flag and resolve discrepancies.
Support customer service with order inquiries, returns, and issue resolution to ensure a seamless client experience.
Continuously identify process improvements to streamline operations and enhance efficiency.
Qualifications
1–3 years of e-commerce or retail operations experience; luxury, beauty, or skincare experience preferred.
Strong proficiency with Shopify (or similar e-commerce platforms), Excel/Google Sheets, and inventory management systems.
Exceptional attention to detail and organizational skills.
Strong problem-solving skills with the ability to adapt quickly in a fast-paced environment.
Excellent communication and cross-functional collaboration skills.
Passion for luxury skincare and commitment to delivering a best-in-class client experience.
Why Join Toska Spa?
Be part of a fast-growing luxury brand at the forefront of skincare innovation.
Opportunity to work with world-renowned brands and products.
Collaborative, entrepreneurial environment with growth potential.
Employee perks including spa treatments and product discounts.
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