ABOUT THE JOB:
The following position performs the following functions within the confines of the Tornado bus terminal. This position reports to the Terminal Manager. Duties for this position include but are not limited to:
JOB RESPONSIBILITIES:
Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay. Properly registers and records luggage for identification purposes upon arrival at destination. Affixes registration tickets onto luggage. Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies Maintains parking lots by keeping them free of trash. Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins) Maintain vehicle cleanliness of arrivals and departures Clean interior or Motor Coach Vehicles and other Company vehicles Wash the exterior of vehicles Maintain washing bay clean and organize cleaning material Properly dump wastewater from Motor Coach Sanitize restroom and Motor Coach Dust or vacuum seats and dashboard Sweep and mop interior of vehicle Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles Assist with cleanliness of Driver dorms (certain locations) Ensure there is coffee and water in the dispenser for customers and keep the coffee area clean. Some locations Station Attendants are required to sale tickets and assist with incoming and outgoing phone calls Other duties as assignedEXPERIENCE:
2 years of job-related experience Bilingual (English/Spanish)EDUCATION:
High school diploma or equivalentBENEFITS:
Medical, Vision, Dental Insurance401KLife InsurancePaid Vacations and Holidays Read LessPOSITION SUMMARY:
The following position performs the following functions within the confines of the Tornado bus terminal. This position reports to the Terminal Manager. Duties for this position include but are not limited to:
JOB SPECIFIC RESPONSIBILITIES:
Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay. Properly registers and records luggage for identification purposes upon arrival at destination. Affixes registration tickets onto luggage. Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies Maintains parking lots by keeping them free of trash. Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins) Maintain vehicle cleanliness of arrivals and departures Clean interior or Motor Coach Vehicles and other Company vehicles Wash exterior of vehicles Maintain washing bay clean and organize cleaning material Properly dump wastewater from Motor Coach Sanitize restroom and Motor Coach Dust or vacuum seats and dashboard Sweep and mop interior of vehicle Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles Assist with cleanliness of Driver dorms (certain locations) Ensure there is coffee and water in the dispenser for customers and keep coffee area clean. Some locations Station Attendants are required to sale tickets and assist with incoming and outgoing phone calls Other duties as assignedEXPERIENCE:
2 years of job-related experience Bilingual (English/Spanish)EDUCATION:
High school diploma or equivalentPHYSICAL DEMANDS:
Heavy - Exerting 60-100 lbs. occasionally, 25-60 lbs. frequently, or up to 10-20 constantlyBENEFITS:
Medical InsuranceDental InsuranceVision401KLife Insurance ( FREE)Vacations PaidResponsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.
JOB SPECIFIC RESPONSIBILITIES:
Provide exceptional customer experience. Call customers to advise about changes or cancellations of scheduled runs. Respond to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all while providing outstanding customer service.Responsible for cash management and compliance. Operates cash register and/or credit card equipment. Sells and processes ticket orders via telephone, internet, and over the counter.Responsible for closing the terminal including preparation of cash bank deposits, sales report and depositing in safe box. Maintains a professional working relationship with partnering retail agencies. Completion of required documentation for transactions made with partnering retail agencies. Daily accurate reporting of tickets sold and cash collected. Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required. Greet visitors while following procedures in notifying employees or department the visitor/vendor is requesting to see. Utilize good judgment when confronted with the resolution of both internal and external conflict. Responsible for money transfer transactions Assist customers with luggage ID tags and transfer to luggage compartment Other duties as assigned.EXPERIENCE:
1 year of job-related experience Bilingual (Spanish/English)EDUCATION:
High school diploma or equivalent Read LessJOB TITLE: Van Driver
POSITION SUMMARY:
This position will transport passengers over specified routes to local or distant points according to time schedule and regulates
heating, lighting, and ventilating systems for passenger comfort, complies with local traffic regulations. Performs a variety of
minor repairs and services to maintain the motor vehicle fleet. Performs other duties when not driving, such as washing,
running errands, cleaning vehicles, cleaning terminal interior and exterior, loading and unloading passengers. The driver
should assist disabled passengers into and out of the vehicle, secure passengers' wheelchairs to restraining devices to
stabilize wheelchairs during trip; may operate radio or similar device to communicate with dispatcher or other vehicles to report
disruption of service.
JOB SPECIFIC RESPONSIBILITIES:
Drives service vehicle for parts pickup and roadside service as required.Assists in cleaning of vehicle fleet and Terminal.Other duties as assigned by the supervisor.Responsible for key storage for primary and spare keysAssists customers' needs and assures that all passengers are safe.Verifies operational safety of equipment and devices such as brakes, clutch, lights, mirrors, glass, fire extinguishers, first aid.kits, highway warning kits, horn, warning lights and buzzers, emergency exits, wipers, signs, tires, etc.Complies with all local, state, and federal laws (FMCSA, DOT, OSHA, FLSA, etc.)Daily inspection of fleet (pre/post trip inspections), ensure proper preventive maintenance and corrective maintenance onvehicles are being performed and maintain registration records.May fill antifreeze, service cooling systems, inspect hoses, caps, valves, etc., as required.Safely operates all tools and equipment required to perform the assigned duties.High school diploma or equivalent required; additional training beyond high schoolPerforms scheduled routes assigned by immediate supervisor.Responsible for loading and unloading of passengers, reports passenger total, and records in passenger list.Minimum Formal Education:EXPERIENCE:
2 years of job-related experience
Bilingual (Spanish/English)
LICENSES and CERTIFICATIONS:
Valid Commercial Driver's License (CDL) with Passenger (P) endorsement
Valid State Driver's License
PHYSICAL DEMAND:
Medium - Exerting 20-60 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.
Job Demands
Frequency of each physical demand.
Bending Frequently
Carrying Frequently
Climbing Rarely
Crouching Rarely
Fine Dexterity (skill/adroitness with hands; ex typing, administering shots, etc.)
Foot Control (manipulation of pedals, controls, equipment, etc. with feet)
Handling Frequently
Hearing (ability to interpret and differentiate between sound, etc.) Constantly - 2/3 or more of the time
Kneeling Rarely
Lifting/Exerting Frequently
Pushing/Pulling
Reaching
Sitting
Standing
Talking (ability to speak coherently and be understood by others)
Twisting
Vision (ability to differentiate between color, to determine distance, depth perception, etc.)
Walking/Moving (from one location to another to perform work)
ENVIRONMENTAL CONDITIONS:
Working conditions are relatively free from unpleasant environmental conditions.
Extreme temperature (heat, cold, extreme temperature changes).
Wetness and/or humidity (bodily discomfort from moisture).
Respiratory Hazards (fumes, gases, chemicals, radiation, dust/mites and dirt).
Noise and Vibration (where earplugs would be recommended).
Working conditions are relatively free from hazards.
Mechanical Hazards Occasionally
Toxic/Chemical Hazards Rarely
Fire Hazards Rarely
Other
Trainer is responsible for training all new employees on safety measures, including Drivers in accordance with FMCSA regulations as well as other local, state and federal regulations. The trainer will also work directly with the Safety Director. The trainer must demonstrate and teach safety skills by performing the following duties.
JOB SPECIFIC RESPONSIBILITIES:
Provides in-person and virtual training for employees.Maintain roster for all employee training.Assist with driver road test.Comply with various training programs as assigned by department.Train the proper use of ELD and assist with troubleshooting.Assists in conducting daily, weekly, and monthly safety audits by gathering and auditing logs, fuel receipts, pre/post inspections along with other required documents. This includes Motor Coach Drivers and Van Drivers when needed.Trains and comply with internal safety policy and procedures.Assists with forklift training as well as hazard communication, ADA, Wheelchair lift, etc. Randomly inspect units to ensure they’re compliant with FMCSA regulations.Assist with replacing dash cam equipment when needed.Track location of units and drivers utilizing GPS system.Dashcams-Observes individual's driving habits and reactions under various driving conditions to ensure conformance with vehicle operations standards and state vehicle code.Trains Managers on FMCSA regulations that pertain to the terminal.Comply with FMCSA passenger transportation regulations as well as any other local, state or federal laws.Assist with coaching drivers.Assists maintenance dept by performing road tests on buses with issues.Other duties as assigned by Manager.EXPERIENCE REQUIRED:
5 years of job-related experienceCDL A/B Passenger EndorsementSmith System CertificationBilingual (English/Spanish)EDUCATION:
High school diploma or equivalent required; additional training beyond high school required.BENEFITS:
401KMedical, Vision, dental InsuranceAflacLife Insurance Paid Vacations and HolidaysRead Less
POSITION SUMMARY:
This position is responsible for detailing company vehicles, assuring that vehicles are clean and ready for departure. This position is responsible for maintaining wash bay area clean and organized. Duties involve working with a number of mechanics and shop foremen to provide the help needed. The Vehicle Service Attendant reports directly to the Quality Control Specialist. Duties for this position include but are not limited to:
JOB SPECIFIC RESPONSIBILITIES:
You'll be responsible for vehicle preparation to ensure vehicle is ready for departure Clean interior and wash exterior of vehicles. Using necessary equipment for cleaning and servicing of vehicles. Reporting any cosmetic damages to the supervising manager Maintaining the proper function of all service tools and equipment Ensure features of the vehicles are operational Assists in maintaining the Maintenance Shop and wash bay clean, organized, and in compliance Properly dump waste water from Motor Coach Sanitize Motorcoach interior and restroom Dust dashboard and vacuum seats Sweep and mop interior of vehicle Remove debris such as gum on floors Remove graffiti Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles Ensure interior of vehicle is clean. (windows, door jams, trunk, vacuum, luggage compartment, etc.) Keep vacuums unclogged, hoses hung properly, and trash cans emptied Maintain good housekeeping Other duties as assigned by the SupervisorEXPERIENCE:
2 years of job-related experience Preferred.
Bilingual (English/Spanish) Preferred.
EDUCATION:
Minimum Formal Education:
High school diploma or equivalent Required.
The following position performs the following functions within the confines of the Tornado bus terminal. This position reports to the Terminal Manager.
Duties for this position include but are not limited to:
JOB SPECIFIC RESPONSIBILITIES:
Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay.Properly registers and records luggage for identification purposes upon arrival at destination.Affixes registration tickets onto luggage.Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary suppliesMaintains parking lots by keeping them free of trash.Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins)Maintain vehicle cleanliness of arrivals and departuresClean interior or Motor Coach Vehicles and other Company vehiclesWash exterior of vehiclesMaintain washing bay clean and organize cleaning materialProperly dump wastewater from Motor CoachSanitize restroom and Motor CoachDust or vacuum seats and dashboardSweep and mop interior of vehicleStock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehiclesAssist with cleanliness of Driver dorms (certain locations)Ensure there is coffee and water in the dispenser for customers and keep coffee area clean.Some locations Station Attendants are required to sale tickets and assist with incoming and outgoing phone callsOther duties as assignedEXPERIENCE:
2 years of job-related experience preferred.Bilingual (English/Spanish) required.EDUCATION:
High school diploma or equivalent required. Read LessJOB SPECIFIC RESPONSIBILITIES:
Providing outstanding customer service to internal and external customers/vendors.Work directly with maintenance technicians on parts inquiries.Receive and put away daily shipments and weekly stock orders.Ability to read and understand part's manual and research online to locate parts.Obtain pricing from vendors and issue purchase orders.Maintain inventoryRTA data entryAbility to process data reports under RTAProcess warranty ticketsOrder suppliesOther duties as assigned.EXPERIENCE:
1 - 2 years of job-related experienceProficient computer skillsProficient with Microsoft office suitePHYSICAL DEMANDS:
Medium - Exerting 20-60 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.Must be able to pass physicals and drug screen. No felonies accepted.Tornado Bus Company offers great benefits like:
Medical InsuranceVision InsuranceDental Insurance 401k Life Insurance AflacJOB DESCRIPTION
JOB TITLE: Maintenance Manager
REPORTS TO (JOB TITLE): Director of Operations
DEPARTMENT: Various
POSITION SUMMARY:
The Maintenance Manager is responsible for overseeing the maintenance, repair, and regulatory compliance of the company’s fleet to ensure safe, reliable, and cost-effective operations. This role manages maintenance personnel, vendor relationships, preventive maintenance programs, and ensures compliance with all applicable federal, state, and local regulations (including Federal Motor Carrier Safety Administration standards).
JOB SPECIFIC RESPONSIBILITIES:
Assumes full management responsibility for the entire maintenance department including maintenance and parts control, compliance, quality assurance and warranty administration of vehicles; recommends and administers policies and procedures.Selects, trains, motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.Ensure compliance with DOT and Federal Motor Carrier Safety Administration regulations, including inspections, maintenance records, and out-of-service criteria.Develop and enforce preventive maintenance (PM) schedules to minimize downtime and extend asset life.Plans, directs and coordinates, through subordinate level staff, the department's work plan; assigns projects and programmatic areas of responsibility; reviews and evaluates work methods and procedures; meets with key staff to identify and resolve problems.Maintain accurate documentation for audits, inspections, and compliance reviews.Directs, monitors and participates in the preparation of a variety of periodic and special reports such as KPI.Oversees and participates in the development and administration of the department budget; approves the forecast of funds needed for staffing, equipment, materials and supplies; approves expenditures and implements budgetary adjustments as appropriate and necessary."Manage relationships with external vendors, parts suppliers, and service providers.Ensure proper inventory control of parts, tools, and equipmentOther duties as assignedEXPERIENCE:
7 - 10 years of job-related experience - required.
EDUCATION:
Minimum Formal Education:
Four-year bachelor’s degree or equivalent experience
LICENSES and CERTIFICATIONS:
Required.
