We are seeking a Hard Surface Craftsman / Technician to join our team!
Responsibilities:
Production
• Complete stone restoration and maintenance assignments in a timely manner.
• Manage on-truck sales inventory
• Complete inhouse maintenance assignments
Quality:
• Complete pre-departure checklists prior to exiting shop in order to minimize delays associated with missing material or equipment
• Complete post-departure checklist to ensure next shift has the needed chemicals and equipment
• Complete job checklist to ensure all work order items have been completed satisfactorily
• Complete post-job checklist to ensure clean-up is properly done to minimize call backs and insure a happy client
• Complete any call back items in a timely manner
• Secure customer sign-off accepting completed job and quality
• Secure customer payment for balance of order
• Coordinate all aspects of call-backs to closure
Vehicle:
▪ Maintain assigned vehicle and equipment in peak operating efficiency
▪ Keep vehicle and equipment clean
▪ Report when vehicle has reached its next service point
After-Job Sales
• Drive after-job product & maintenance sales programs
Performance Measures:
• First Pass Quality
• Productivity – Sales/shift
• After-Job Sales – Sales/shift
• Material Cost/Total Revenue
• % Referral and Testimonial collection
Pay:
• Hourly for NON-Revenue Activities (Warehouse clean-up, samples, etc.) $15/hr graduates to $17/hr after training is complete and can manage mar solo. (typically, within 90-days)
• Productivity Plan – Pays 20% of gross margin dollars generated what productivity is achieved. On
average this has resulted in Technician receiving $25+/hr within 6 months after training.
Additional income potential:
• Product Commissions – 10% product sales
• Added Service Commissions – 10% of additional services sold
