Tommy’s Express Carwash
Team Member
Job Summary
The Tommy’s team member is responsible for ensuring the highest level of service to all guests, working to maintain the highest wash quality and cleanliness around the site, and actively working to grow membership at the wash. The team member cross-trains in all on-site positions.
Essential Duties and Responsibilities
· Processing and handling payments for washes at point of sale
· Follow Tommy’s script at the window to promote club memberships and upsell wash packages
· Assisting guests with setting up, maintaining, and all aspects of their membership
· Full knowledge of all Tommy’s offerings and wash package features and upselling membership and wash packages
· Performing hourly walkthroughs and reporting and working with leadership to immediately fix any issues observed
· Performing maintenance and cleaning tasks as assigned
· Following all opening, closing, and cleaning checklists
· Adhering to all safety guidelines
· Cross training in all positions (flight deck 1, flight deck 2, wash tech, loader and vacuum concierge – see below for individual position duties) and alternating working in all positions as assigned.
· Other duties as assigned
Flight Deck 1
· Engage with guests at window utilizing Tommy’s script
· Process all point-of-sale transactions
· Handles issues with accounts and license plate reader
· Monitors all incoming traffic to ensure cars can safely pass through the wash (e.g. truck beds are empty, no loose straps, the height of vehicles, etc.) and communicates with loader and others
· Prepares wiper bags
· Watches as vehicles enter for potential rollbacks
· Ensures vehicles are in neutral once they enter
· Assists guests in loading if necessary
· Promotes and sells wash memberships at the window
· Actively upsells wash memberships and packages
· Prebags wipers
Flight Deck 2
· Remains at flight deck 2 station and continually has eyes down the tunnel
· Monitors vehicles as they enter the tunnel
· Monitors vehicles as they proceed through the tunnel
· Acts to mitigate risk and increase safety within tunnel
· Works to prevent rollbacks, collisions, and any other issues
· Verifies vehicles are in neutral
Wash Tech
· Monitors wash quality and makes adjustments as needed
· Monitors detergent levels and refills as needed
· Performs minor repairs if qualified and trained to do so
· Maintains parts on hand
· Makes sure that tools are organized
· Performs hourly inspections
· Checks to see if the equipment is operating properly
· Cleans the
· back-room mirror, walls, and all windows throughout wash
· Becomes the loader when the stack is full
Loader
· Guides guest on to belt with exaggerated hand motions and a welcoming smile
· Directs guests on to belt in a safe manner and points to screen to signal when to go into neutral
· Assists with bagging wipers
Vacuum Concierge
· Keep vacuum stalls clean and lot free of debris.
· Engaging with guests by affirming the cleanliness of their vehicle, speaking with guests about their wash experience, and reporting any wash issues to wash tech and leadership.
· Offering rewashes if a customer is not satisfied
· Promoting Tommy Club (wash club memberships) and assisting guests with the signup process
· Hanging up hoses and assisting guests with any issues or questions about vacuums
· Assisting guests with using mat washers
· Cleaning out vacuum filters, hoses, and exterior or vacuum canisters
Read LessSITE LEADER – Own the Site. Drive the Results.
Tommy’s Express Car Wash | Saratoga Springs, UT | Total Compensation up to $130,000+ Based on Performance & Experience
Are you the kind of leader who doesn’t just manage a site — you own it?
Can you build a team that performs, grow a membership base, protect retention, and keep operations running at the highest standard — all while bringing the energy that makes people want to follow you?
Do you hold yourself to a higher bar than anyone else would set for you?
Then you might be our next Site Leader at Tommy’s Express in Saratoga Springs, Utah.
At Tommy’s Express Car Wash, we are not looking for a shift supervisor with a fancy title. We are looking for the person who sets the tone for the entire location — someone who owns membership growth, customer retention, team development, operational quality, and guest experience as if their name were on the building.
What We’re Offering
• Total compensation up to $130,000+ annually, combining competitive base salary with performance incentives
• Structured incentive plan tied directly to membership growth, retention, customer satisfaction, and operational quality
• Quarterly bonus opportunity on top of monthly performance incentives
• Full P&L-level ownership of your site’s performance
• Career growth with a company that rewards results, not politics
• A leadership culture built on accountability, transparency, and winning as a team
What You’ll Be Doing
Own the Numbers
• Drive net new membership growth every single month.
• Protect your member base by keeping churn low and the guest experience high.
• Know your metrics cold — membership counts, churn rates, conversion rates, revenue per car.
• Use weekly data and scorecards to adjust strategy in real time, not after the fact.
Build and Lead Your Team
• Recruit, develop, and retain a high-performing team from top to bottom.
• Coach in real time — not from an office, but on the front line.
• Set expectations, hold people accountable, and create a culture where standards are non-negotiable.
• Develop your Assistant Site Leader as your operational partner and future successor.
Deliver an Exceptional Guest Experience
• Every guest interaction is a reflection of your leadership. Own that.
• Build a culture where reviews, feedback, and guest impressions are everyone’s responsibility.
• Solve problems before they become cancellations. Anticipate, don’t react.
Run Tight Operations
• Ensure daily opening, hourly, and closing inspections are completed at a high standard.
• Maintain a clean, organized, inspection-ready site every single day.
• Manage equipment uptime, vendor relationships, and facility maintenance proactively.
• Follow through on every operational detail — because “good enough” never is.
Your Compensation
This is not a “fixed salary and hope for a bonus” role. Your compensation is designed so that the leaders who perform earn significantly more:
• Competitive Base Salary: Commensurate with experience and qualifications.
• Monthly Performance Incentive: Earned across four metrics — net new members, member retention, customer satisfaction, and inspection quality. Hit your targets and earn meaningful additional income every month.
• Quarterly Bonus: Additional bonus each quarter when you hit cumulative growth targets and maintain retention discipline.
• Total Compensation: Up to $130,000+ annually for leaders who execute consistently. Your earnings grow as your results do.
You will receive weekly performance updates every Friday and a detailed monthly scorecard so you always know exactly where you stand. No surprises.
Who We’re Looking For
Must-Haves
• Ownership mentality — you treat the site like it’s yours.
• Proven leadership — you’ve built teams, hit targets, and held people accountable.
• Results-driven — you care about outcomes, not activity.
• Guest-obsessed — you understand that retention starts with experience.
• Operational excellence — you notice what others miss and you fix it before being asked.
• Data-literate — you use numbers to make decisions, not gut feelings.
• Reliable, steady, and able to perform in a fast-paced outdoor environment.
Bonus Points
• Car wash, quick-service, retail, or hospitality general management experience.
• Experience managing a location with membership or subscription revenue.
• Track record of growing a customer base and reducing churn.
• P&L management experience.
• Spanish-speaking ability.
This Role Is Perfect For Someone Who
• Has outgrown an assistant manager or shift leader role and is ready for full site ownership.
• Wants to be measured and compensated on what they actually deliver.
• Thrives when given autonomy, accountability, and clear performance targets.
• Takes pride in building something — a team, a culture, a winning site.
• Wants more than a paycheck and is ready to build a career in leadership.
Why Tommy’s Express Is Different
Most companies hire site managers to babysit a building. We hire Site Leaders to run a business.
At Tommy’s Express, the Site Leader is the most important role in our operation. You are the person responsible for growth, retention, team performance, and guest satisfaction at your location. You get real data, real incentives, and real autonomy — and in return, we expect real results.
If you are someone who brings urgency, ownership, and standards to everything you do, this is the kind of role where that actually matters.
Location & Schedule
• Location: Tommy’s Express Car Wash – E Crossroads Blvd, Saratoga Springs, UT
• Position Type: Full-time, salaried
• Schedule: Open availability required, including weekends.
• Environment: Active, outdoor, fast-paced, and hands-on.
Ready to Apply?
If you read this and thought, “That’s exactly what I’m looking for,” don’t wait.
We are looking for a Site Leader who can own a location, build a team, grow the membership base, and deliver results every single day at our Saratoga Springs site.
Apply now and show us why you’re the right leader for this site.
Tommy’s Express Car Wash – Saratoga Springs, UT
Tommy’s Express is an equal opportunity employer. All positions are contingent on passing a pre-employment drug screening and background check.
Read LessRetail Guest Services Team Member – Ypsilanti (Team Member)
Tommy's Express MI185 - Ypsilanti, MI
We are currently looking for full-time and part-time Morning, Mid-Day, or Evening availability during the week and weekend
Company Overview:
Join our highly successful team at Tommy's Express Car Wash! If you're great with guest service, confident with technology, enjoy working in a fast-paced but supportive team environment, you'll love Tommy's Express! Tommy’s Express is leading the car wash industry across the globe with innovation, technology, and design. At Tommy’s Express, we deliver the ultimate car wash experience. You will see the differences immediately with our attractive, iconic design of our facility. Guests experience the difference with our self-loading conveyor belts in our bright & open wash tunnel, environmentally friendly yet powerful detergents, as well as our state-of-the-art vacuum systems. We also offer guest conveniences, like our monthly no-hassle club that can be managed right from a mobile phone.
We are a drug-free company! Must be able to fulfill essential job function in a consistent state of alertness and safe manner. (Must be minimum of 16 years of age)
What can Tommy's MI185 Offer you?
Performance IncentivesAvailability for career advancementFun, energetic, family-oriented work culture with an emphasis on team member moraleCompetitive Benefits for FT employees (incl Health, Pet, Life Insurance, PTO, & 401K)Summary of responsibilities:
Provide quick and friendly customer service to our guests within the car washExceed Guest expectationsLearn and operate all aspects of POS and LPR systemsOversee all property aestheticsCreate and retain new customer relations, including monthly wash packagesMaintain cleanliness of interior and exterior of car wash and groundsMonitor the wash quality of the vehicleBecome knowledgeable to identify and correct Wash QualityLearn and uphold the WE OWN IT culture
What We Expect from a Tommy's Express Guest Services Team Member:
Try your best every day and come to work with a winning attitude.Must be willing to work hard, build relationships and love people!Set an example to all Team Members of working hard and doing your best!
Work Environment:
This job operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.
Physical Demands
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member must be able to:
Able to work in a fast-paced environmentAble to move about inside the office to access file cabinets and office machinery, etc.Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange informationAble to move equipment weighing up to 30-50 pounds.Able to work and commute in all weather conditionsAble to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.
Read Less