Job DescriptionJob DescriptionAt Todd Nitsche Financial Services, we dont just write policieswe protect legacies. With offices in Liberty and Smithville, MO, Todd has served the community since 2009 as both a Country Financial Agent and Financial Advisor, delivering personalized insurance and financial solutions. As a 13-time All-American and MDRT Member, Todd leads one of the most decorated Country Financial agencies in the country. Our culture is built on integrity, teamwork, and doing whats right for our clients. We offer more than jobswe offer purpose.Were seeking a motivated and service-minded Insurance Customer Service Representative to join our growing team. This role offers a hybrid remote setup, with both full-time and part-time opportunities available. Youll be the friendly face and voice of our agencysupporting existing clients, answering questions, managing policies, and uncovering new opportunities to provide protection and peace of mind. The pay range is $18$25 per hour, based on experience, and includes bonus opportunities, incentives, and a full benefits package (medical, dental, vision, 401k). Youll also receive continuous support from a close-knit, award-winning team, with room to grow into account management or an associate sales role. If youre ready to build a meaningful career while helping protect families and futures, apply today and lets grow together.
BenefitsHourly Base Salary + Bonus OpportunitiesPaid Time Off (PTO)Work from HomeFlexible ScheduleHealth InsuranceDental InsuranceVision InsuranceHands on TrainingMon-Fri ScheduleCareer Growth OpportunitiesEvenings OffWeekends Off
Responsibilities
Build and maintain strong relationships with existing clients by delivering exceptional serviceServe as the first point of contact for customer inquiries, concerns, and policy-related questionsMonitor policy renewals and ensure accurate coverage, available discounts, and timely paymentsProvide insurance quotes and explain the features and benefits of available policiesIdentify opportunities to upsell or cross-sell additional products based on client needsMaintain accurate client records and ensure account information is consistently up to date
Requirements
Valid insurance license requiredMust have prior insurance experienceMust be willing to complete a short Video Interview as part of our interview processStrong background in customer service with a client-first mindsetExcellent verbal and written communication skillsHighly organized and able to manage multiple prioritiesStrong problem-solving skills with the ability to think on your feetTeam-oriented, self-motivated, and eager to grow professionally
