Helpdesk Technician (Willowbrook, IL)
Compensation: Based on Experience, 401K and Health and Life Insurance.
Today’s Business Solution Inc. due to our growth we will be hiring IT Professionals to support our growth. The positions will be filled immediately.
The Professional Service Technician role is to ensure the stable operation of TBS networked solutions installed in primarily Public Libraries and Higher Education markets as well as other similar industries. This includes planning, installing, configuring, maintaining, and supporting all software and hardware products such as; PC Management, Print Management, Cashless Payment Systems and Hardware product lines. Daily and weekly work schedule is very dynamic and On-Call Support is also a requirement. The position requires routine travel to local installations as well as periodic out of State installation and service support.
Candidates must have a working background in computers and network systems. Experience with Public Libraries or Higher Education markets a plus.
Primary Responsibilities:
- Learns and follows standard conventions for hardware and software installation, problem diagnosis, and problem resolution. Provide technical support over the phone using remote access software as well as on-site support.
- Provide on-call technical support. Must be able to troubleshoot problems over the phone with customers.
- Perform network and security audits.
- Communicate with Manufacturers and QA on field issues and provide feedback on new product.
- Communicate with customers
- Provide technical counsel and training to clients, sales, and administrative staff.
- Determines parts, supplies or tools needed to complete service requests.
- Relays any special problems to service management following each call.
- Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
- Completes all required paperwork and reports (time sheets, service orders, forms, inventory, expense reports, daily project reports, service call reports, and equipment related items).
- Returns defective assemblies or parts to the main office and labels items.
Requirements:
- Must have valid driver’s license with clean driving record.
- Must have a personal vehicle for use in travelling to customer sites as required.
- Must have a clean criminal record with no history of felony conviction.
- Must pass random drug testing.
- Must be flexible to travel on short notice and work irregular work schedules in an on-call work environment.
- Ability to lift and move equipment as needed for repair or installation.
Qualifications:
- Experience working in a team-oriented, collaborative environment
- Excellent customer service and communication skills
- Working knowledge of computers and network systems
- Proven technical aptitude
- Strong organizational and problem solving skills
- Strong interpersonal and oral communication skills
- Ability to present ideas and solutions in user-friendly language
- Adept at reading, writing, and interpreting technical documentation and procedure manuals
- Highly self-motivated and directed
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Degree in electronics and network systems a plus
- Data Management Experience a plus
Company DescriptionToday's Business Solutions Inc est. 1991 is a leader in Print Management, Mobile Printing, Computer Reservation, Cashless Payment solutions and Self-Serve Scanning solutions in the Public Library market.Company DescriptionToday's Business Solutions Inc est. 1991 is a leader in Print Management, Mobile Printing, Computer Reservation, Cashless Payment solutions and Self-Serve Scanning solutions in the Public Library market. Read LessAdministrative & Accounts Receivable Assistant
Today’s Business Solutions Inc. | In-person Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Insurance : from. The cost of the insurance will be shared between TBS and you. A $15,000.00 life insurance Policy will also be part of the Insurance package.
401K: TBS Inc. offers a 401K savings program. TBS will contribute to this as well. This will become available to you after 1 Year of employment. At that time, we will provide you with the details.
TBS is the leading solution provider of Computer, Printing, Scanning control solutions for Public Libraries in North America.
About the Role
We're looking for an organized, personable Administrative Assistant to serve as the first point of contact for our office and support our Director of Finance with day-to-day administrative and accounts receivable tasks. This role blends front-office coordination with light finance support, so it's a great fit for someone who enjoys variety and wants exposure to both operations and accounting.
Key Responsibilities
Serve as the first point of contact for colleagues, clients, and visitors, ensuring a professional and welcoming experienceAnswer and direct phone calls, respond to emails, and route inquiries to the appropriate team membersMaintain and organize filing systems, both digital and physical, ensuring accurate and up-to-date recordsPrepare purchase orders, packing slips, receipts, and assist with basic expense tracking as neededCoordinate and manage the shipping of items, ensuring timely and accurate deliveryProvide administrative support to the Director of Finance, assisting with day-to-day tasks and special projectsFollow up with customers on outstanding payments and support accounts receivable collection effortsQualifications
1–3 years of experience in an administrative, office support, or accounts receivable roleStrong organizational and communication skills, both written and verbalAbility to multitask and prioritize effectively in a fast-paced environmentProficiency in Microsoft Office (Excel, Word, Outlook)Experience with QuickBooks strongly preferredExperience with ConnectWise is a plusComfortable interacting with clients and vendors by phone and in personA bachelor's degree is preferred, but not required — relevant experience will also be consideredCompany DescriptionToday's Business Solutions Inc est. 1991 is a leader in Print Management, Mobile Printing, Computer Reservation, Cashless Payment solutions and Self-Serve Scanning solutions in the Public Library market.Company DescriptionToday's Business Solutions Inc est. 1991 is a leader in Print Management, Mobile Printing, Computer Reservation, Cashless Payment solutions and Self-Serve Scanning solutions in the Public Library market. Read Less
