SUMMARY/OBJECTIVE:
We are seeking an energetic individual to join our team and become a key player in growing Salience TMS Neuro Solutions through assisting patients, doctor pipeline management, and enhancing brand awareness. This position is the starting point for a promising career within Salience and Medical Sales.
As a Patient Advocate, you will work to increase patient outcomes, compliance, and education for Treatment-Resistant Depression and be a pillar of support and communication for carrying out our patient’s treatment plan between patient and provider.
Team members will educate patients and providers, help overcome barriers to treatment, maintain a positive relationship with internal/external practice and providers. Patient Advocates play a crucial role in everything from education in the community to helping patients start TMS Therapy.
Successful candidates must have a strong work ethic, a passion for mental health, the need for improvement in health care, the desire for self-improvement, the “always learning” mentality, and the drive to meet and exceed performance expectations which include sales targets.
Working closely with our management team and our Patient Experience Team will give you the opportunity to state-of-the-art sales training and the skills to develop your career at Salience TMS Neuro Solutions.
RESPONSIBILITIES/DUTIES:
Manage incoming patient lead flow using excellent sales communication techniques to book consultation appointments
Identify potential outside referral sources through prospecting, using the phone, email, or other methods
Maintain call volume of 60-80 calls per day with the intent to qualify key leads and create a pipeline for Patient Advocate and Business Development Team
Track all relevant qualification and lead management activity using Salesforce (including calls, prospect pipeline, account notes, etc.)
Meet or exceed key activity metrics for daily calls, emails, consultations, and lunches booked
Lunch & Learns within the community
Support Salience TMS Neuro Solutions team in community events and promotions in the DFW Metroplex
Building and Maintaining Relationships with Providers and Patients
Perform other tasks as assigned by supervisor
JOB SPECIFICATIONS:
All the same information as the responsibilities and duties are included in this.
Full-time employee
Expected hours of 7:30-5:30 (or whatever is needed to achieve monthly goals)
Working knowledge of MS Office Applications and internet navigation
ESSENTIAL FUNCTIONS/SKILLS:
Self-motivated and highly organized
Be humble, coachable, great to work with and open to trying new things
Persistent, persistent, persistent
A passion for helping people
Outgoing personality and excellent communication a must
Team player yet capable of working independently
Driven and tenacious with the ability to be professionally persistent and persuasive
Customer/personal service-oriented techniques
Ability to learn and follow set methodology to achieve goals and objectives for position
Personable through verbal and written communication
Positive can-do attitude
Excellent probing and active listening skills
Excellent organizational, analytical, and problem-solving skills
Ability to conduct extensive cold calls and email campaign
Requirements:REQUIRED EDUCATION/EXPERIENCE:
College Degree or equivalent
0-2 years of sales experience, customer service or lead generation
Knowledge of Salesforce preferred but not required
Treatment Coordinator Experience is preferred but not required
Read LessSUMMARY/OBJECTIVE:
The Talent Acquisition Specialist serves as the organization's primary recruitment partner and is responsible for leading full-cycle talent acquisition efforts while supporting key People Engagement (Human Resources) initiatives. This position partners closely with hiring managers to identify workforce needs, develop effective recruitment strategies, attract and hire top talent, and deliver exceptional candidate experience throughout the hiring process.Talent Acquisition & Recruitment
Manage full-cycle recruitment for assigned positions.Develop recruitment strategies based on departmental staffing needs.Source candidates using job boards, LinkedIn, networking, referrals, colleges, universities, workforce agencies, and community organizations.Build and maintain ongoing talent pipelines.Post positions through the Applicant Tracking System and other recruitment platforms.Review resumes and employment applications.Conduct phone screenings, virtual interviews, and in-person interviews.Coordinate interviews with hiring managers.Recommend qualified candidates based on experience, competencies, and organizational fit.Maintain consistent communication with applicants throughout the recruitment process.Prepare employment offers and coordinate pre-employment requirements.Track recruitment metrics including time-to-fill, candidate pipelines, and hiring activity.Maintain accurate applicant records within the Applicant Tracking System.Update and maintain job descriptions as needed.Employer Branding & Community Partnerships
Represent the organization at career fairs, networking events, and recruitment activities.Develop and maintain relationships with colleges, universities, technical schools, workforce agencies, and community organizations.Support internship and workforce development initiatives.Promote the organization's employer brand within the community.Onboarding & Employee Experience
Coordinate all onboarding activities for new employees.Facilitate New Hire Orientation and organizational culture training.Ensure completion of all onboarding documentation.Coordinate employee badges, business cards, uniforms, email accounts, and onboarding materials.Promote a positive onboarding experience that supports employee engagement and retention.HR Administration & Compliance
Maintain electronic personnel records and employee files.Process employment verifications.Maintain, I-9 documentation, licensure, certifications, immunization records, and required compliance documentation.Conduct periodic HR audits to ensure regulatory compliance.Maintain employee information within the HRIS.Maintain strict confidentiality of employee information.Administrative & Department Support
Monitor and respond to the People Engagement mailbox.Prepare reports, correspondence, HR metrics, and spreadsheets.Perform HRIS updates and data entry.Assist with employee engagement initiatives and departmental projects.Serve as backup for exit survey administration.Manage inventory of employee uniforms, orientation materials, promotional items, and company swag.Coordinate ordering and distribution of business cards, identification badges, uniforms, and onboarding supplies.Support continuous improvement initiatives within the People Engagement department.ESSENTIAL FUNCTIONS/SKILLS:
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Lead and manage the full-cycle recruitment process for assigned positions, including sourcing, screening, interviewing, candidate selection, offer coordination, and onboarding.Partner with hiring managers to develop recruitment strategies that support workforce planning, staffing needs, and organizational growth.Develop and maintain candidate pipelines through strategic sourcing, employee referrals, networking, college partnerships, workforce agencies, career fairs, and community outreach initiatives.Coordinate and facilitate new hire onboarding, orientation, and culture training to ensure positive employee experience and successful transition into the organization.Maintain accurate recruitment, onboarding, and employee records within the HRIS and Applicant Tracking System while ensuring data integrity and confidentiality.Ensure compliance with applicable federal and state employment laws, organizational policies, I-9 requirements, employment verifications, credentialing documentation, and HR compliance standards.Build collaborative relationships with organizational leaders, educational institutions, and community partners to strengthen recruitment efforts and enhance the organization's employer brand.Support People Engagement operations through HR administration, reporting, employee communications, inventory management, departmental projects, and continuous process improvement initiatives.Travel throughout the Dallas-Fort Worth metroplex to support recruitment events, clinic operations, onboarding activities, and other organizational business needs.Perform other duties and special projects as assigned.WORK ENVIRONMENT / WORKING CONDITIONS
Work is performed in a professional office environment with frequent interaction among employees, applicants, leadership, vendors, educational institutions, and community partners.Regular use of computers, telephones, printers, scanners, and other office equipment.Frequent interruptions and changing priorities require flexibility and adaptability.Occasional evening or early morning hours may be required to support recruiting events, orientations, and organizational needs.Regular visits to clinic locations to support recruitment, onboarding, and People Engagement initiatives.COGNITIVE DEMANDS
Ability to organize, prioritize, and manage multiple projects simultaneously.Ability to interpret policies, procedures, and employment regulations.Ability to analyze information and make sound decisions.Strong critical thinking and problem-solving abilities.Excellent attention to detail.Ability to maintain confidentiality and professionalism.Ability to communicate effectively with individuals at all organizational levels.Ability to adapt to changing priorities and business needs.PHYSICAL DEMANDS
Prolonged periods of sitting while working on a computer.Frequent standing and walking.Frequent use of hands and fingers for typing and operating office equipment.Occasional bending, reaching, stooping, and kneeling.Ability to lift, carry, push, or pull up to 25 pounds.Ability to transport recruiting materials, orientation supplies, uniforms, and promotional items to various locations.VISION REQUIREMENTS
Close vision for computer work and document review.Ability to read printed and electronic materials.Ability to adjust focus between computer screens and written documents.Ability to distinguish colors when reviewing documents or presentations, as necessary.TRAVEL REQUIREMENTS
Travel to clinic locations, colleges, universities, career fairs, networking events, and community outreach activities as needed.Must have reliable transportation.ADA Statement
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
EEOC Disclosure
Salience is an Equal Opportunity Employer and is committed to creating an inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. Salience is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process, consistent with applicable law.
Requirements:SKILLS/QUALIFICATIONS
Knowledge of federal and state employment laws and HR compliance requirements.Knowledge of recruitment strategies, sourcing techniques, interviewing methodologies, and employment best practices.Knowledge of Applicant Tracking Systems (ATS) and Human Resource Information Systems (HRIS).Knowledge of employer branding and talent pipeline development.Strong networking and relationship-building skills.Excellent verbal, written, and interpersonal communication skills.Outstanding customer service skills.Strong organizational, planning, and project management skills.Ability to manage multiple priorities while meeting deadlines.Strong analytical and problem-solving abilities.High attention to detail and accuracy.Ability to maintain strict confidentiality.Ability to influence and collaborate with leaders at all organizational levels.Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).REQUIRED EDUCATION/EXPERIENCE:
Required
Bachelor’s degree in human resources, Business Administration, Healthcare Administration, or a related field; or an equivalent combination of education and experience.Minimum of two (2) years of experience in Talent Acquisition, Recruiting, or Human Resources.Experience utilizing Applicant Tracking Systems (ATS) and Human Resource Information Systems (HRIS).Proficiency with Microsoft Office Suite.Preferred
Healthcare recruitment experience.Experience using Paylocity or a comparable HRIS.SHRM-CP, PHR, AIRS, or Talent Acquisition certification. Read LessSUMMARY/OBJECTIVE:
The Talent Acquisition Specialist serves as the organization's primary recruitment partner and is responsible for leading full-cycle talent acquisition efforts while supporting key People Engagement (Human Resources) initiatives. This position partners closely with hiring managers to identify workforce needs, develop effective recruitment strategies, attract and hire top talent, and deliver exceptional candidate experience throughout the hiring process.Talent Acquisition & Recruitment
Manage full-cycle recruitment for assigned positions.Develop recruitment strategies based on departmental staffing needs.Source candidates using job boards, LinkedIn, networking, referrals, colleges, universities, workforce agencies, and community organizations.Build and maintain ongoing talent pipelines.Post positions through the Applicant Tracking System and other recruitment platforms.Review resumes and employment applications.Conduct phone screenings, virtual interviews, and in-person interviews.Coordinate interviews with hiring managers.Recommend qualified candidates based on experience, competencies, and organizational fit.Maintain consistent communication with applicants throughout the recruitment process.Prepare employment offers and coordinate pre-employment requirements.Track recruitment metrics including time-to-fill, candidate pipelines, and hiring activity.Maintain accurate applicant records within the Applicant Tracking System.Update and maintain job descriptions as needed.Employer Branding & Community Partnerships
Represent the organization at career fairs, networking events, and recruitment activities.Develop and maintain relationships with colleges, universities, technical schools, workforce agencies, and community organizations.Support internship and workforce development initiatives.Promote the organization's employer brand within the community.Onboarding & Employee Experience
Coordinate all onboarding activities for new employees.Facilitate New Hire Orientation and organizational culture training.Ensure completion of all onboarding documentation.Coordinate employee badges, business cards, uniforms, email accounts, and onboarding materials.Promote a positive onboarding experience that supports employee engagement and retention.HR Administration & Compliance
Maintain electronic personnel records and employee files.Process employment verifications.Maintain, I-9 documentation, licensure, certifications, immunization records, and required compliance documentation.Conduct periodic HR audits to ensure regulatory compliance.Maintain employee information within the HRIS.Maintain strict confidentiality of employee information.Administrative & Department Support
Monitor and respond to the People Engagement mailbox.Prepare reports, correspondence, HR metrics, and spreadsheets.Perform HRIS updates and data entry.Assist with employee engagement initiatives and departmental projects.Serve as backup for exit survey administration.Manage inventory of employee uniforms, orientation materials, promotional items, and company swag.Coordinate ordering and distribution of business cards, identification badges, uniforms, and onboarding supplies.Support continuous improvement initiatives within the People Engagement department.
ESSENTIAL FUNCTIONS/SKILLS:
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Lead and manage the full-cycle recruitment process for assigned positions, including sourcing, screening, interviewing, candidate selection, offer coordination, and onboarding.Partner with hiring managers to develop recruitment strategies that support workforce planning, staffing needs, and organizational growth.Develop and maintain candidate pipelines through strategic sourcing, employee referrals, networking, college partnerships, workforce agencies, career fairs, and community outreach initiatives.Coordinate and facilitate new hire onboarding, orientation, and culture training to ensure positive employee experience and successful transition into the organization.Maintain accurate recruitment, onboarding, and employee records within the HRIS and Applicant Tracking System while ensuring data integrity and confidentiality.Ensure compliance with applicable federal and state employment laws, organizational policies, I-9 requirements, employment verifications, credentialing documentation, and HR compliance standards.Build collaborative relationships with organizational leaders, educational institutions, and community partners to strengthen recruitment efforts and enhance the organization's employer brand.Support People Engagement operations through HR administration, reporting, employee communications, inventory management, departmental projects, and continuous process improvement initiatives.Travel throughout the Dallas-Fort Worth metroplex to support recruitment events, clinic operations, onboarding activities, and other organizational business needs.Perform other duties and special projects as assigned.WORK ENVIRONMENT / WORKING CONDITIONS
Work is performed in a professional office environment with frequent interaction among employees, applicants, leadership, vendors, educational institutions, and community partners.Regular use of computers, telephones, printers, scanners, and other office equipment.Frequent interruptions and changing priorities require flexibility and adaptability.Occasional evening or early morning hours may be required to support recruiting events, orientations, and organizational needs.Regular visits to clinic locations to support recruitment, onboarding, and People Engagement initiatives.COGNITIVE DEMANDS
Ability to organize, prioritize, and manage multiple projects simultaneously.Ability to interpret policies, procedures, and employment regulations.Ability to analyze information and make sound decisions.Strong critical thinking and problem-solving abilities.Excellent attention to detail.Ability to maintain confidentiality and professionalism.Ability to communicate effectively with individuals at all organizational levels.Ability to adapt to changing priorities and business needs.PHYSICAL DEMANDS
Prolonged periods of sitting while working on a computer.Frequent standing and walking.Frequent use of hands and fingers for typing and operating office equipment.Occasional bending, reaching, stooping, and kneeling.Ability to lift, carry, push, or pull up to 25 pounds.Ability to transport recruiting materials, orientation supplies, uniforms, and promotional items to various locations.VISION REQUIREMENTS
Close vision for computer work and document review.Ability to read printed and electronic materials.Ability to adjust focus between computer screens and written documents.Ability to distinguish colors when reviewing documents or presentations, as necessary.TRAVEL REQUIREMENTS
Travel to clinic locations, colleges, universities, career fairs, networking events, and community outreach activities as needed.Must have reliable transportation.ADA Statement
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
EEOC Disclosure
Salience is an Equal Opportunity Employer and is committed to creating an inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. Salience is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process, consistent with applicable law.
Requirements:SKILLS/QUALIFICATIONS
Knowledge of federal and state employment laws and HR compliance requirements.Knowledge of recruitment strategies, sourcing techniques, interviewing methodologies, and employment best practices.Knowledge of Applicant Tracking Systems (ATS) and Human Resource Information Systems (HRIS).Knowledge of employer branding and talent pipeline development.Strong networking and relationship-building skills.Excellent verbal, written, and interpersonal communication skills.Outstanding customer service skills.Strong organizational, planning, and project management skills.Ability to manage multiple priorities while meeting deadlines.Strong analytical and problem-solving abilities.High attention to detail and accuracy.Ability to maintain strict confidentiality.Ability to influence and collaborate with leaders at all organizational levels.Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).REQUIRED EDUCATION/EXPERIENCE:
Required
Bachelor’s degree in human resources, Business Administration, Healthcare Administration, or a related field; or an equivalent combination of education and experience.Minimum of two (2) years of experience in Talent Acquisition, Recruiting, or Human Resources.Experience utilizing Applicant Tracking Systems (ATS) and Human Resource Information Systems (HRIS).Proficiency with Microsoft Office Suite.Preferred
Healthcare recruitment experience.Experience using Paylocity or a comparable HRIS.SHRM-CP, PHR, AIRS, or Talent Acquisition certification.PI285649042
Read LessThe Treatment Coordinator plays a pivotal role in ensuring that we are staying the course with our mission through providing excellent patient care.
The Treatment Coordinator is a highly trained technician who administers daily TMS treatment. Their responsibilities revolve around patient needs and the daily treatment. This includes handling of the treatment equipment, patient documentation and tracking, scheduling, and excellent customer service to meet our patient's needs. The Treatment Coordinator must possess excellent customer service skills, attention to detail, a willingness to learn, and dedication to our mission. We are looking for those who have a desire to help build on our foundation as a team to heal our communities and have the patient’s best interest in mind.
Candidates for this position are required to have access to instant and reliable transportation and no issues working within our operating hours. (Operating hours may vary between locations). Our average hours of operation are Monday-Friday. This is a full-time position requiring 32-40 hours per week with some possible over time depending on need and patient load.
Our comprehensive training program is proven to transform candidates with little or no previous experience with TMS Therapy, into fully knowledgeable and certified Technicians who provide excellent daily treatment for our patients. Our training program far surpasses the industry standard, as we involve a group atmosphere and a dedicated Trainer. Training consists of both lecture in a classroom setting and hands-on experience that leads to a final certification. During training, travel is required to work at our different sites; therefore, reliable and instant transportation is required for this position.
Requirements:Exceptional Communication and Written SkillsMaintains the highest level of patient confidentialityAbility to interact professionally with patients, families, physicians, and other healthcare workersDemonstrates a high level of flexibility to meet patient needsDemonstrates commitment to the vision, mission, and values of the companyAccuracy with attention to detailAbility to work both independently and/or as part of a team in a fast-paced environmentWell organized; able to prioritize multiple projects and deadlines, multi-task skillsExcellent customer service skills with sound sensitivity judgments and courteous phone mannerHigh-energy; productive work habits, flexible, and adaptable to changeHas emotional intelligence to work with behavioral health patientsExcellent typing skills and computer proficiencyRequired Education/Experience:
Bachelor's Degree preferred or 3+ years in health care or customer serviceExperience working in Client or Patient facing Customer ServiceHave a valid Driver’s LicenseEssential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role can be physically demanding at times, requiring the ability to fully function both shoulders, arms, wrists, hands, and fingers independently of one another. Light but frequent and repetitive movements are required.
Environment: Clinic Setting
EEOC Disclosure: TMS Neuro Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status
Read Less