OUR MISSION
Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
WHAT YOU'LL DO
As a Thyme Care Oncology Social Worker, you'll be a vital resource for our members and their care network, offering comprehensive psychosocial, emotional support during their cancer journey via phone, email, text, and telemedicine.
Assessment and support: Conduct comprehensive psychosocial assessments to identify patients' and families' needs, providing individual and family support to address emotional concerns such as anxiety, depression, grief, adjustment and coping mechanisms related to cancer diagnosis and treatment. Assess for and address financial toxicity, distress, changes in relationships/roles, custody planning, caregiver demands, advance care planning, and spiritual/existential distress.Resource linkage: Identifying and connecting patients and families with relevant community resources when there are complex social needs. Care coordination: Collaborating with the healthcare team, including oncologists, nurses, and other specialists, to ensure patients receive coordinated care and address any social or emotional barriers impacting treatment adherence. Advocacy: Advocating for patients' needs with insurance companies, healthcare providers, and other relevant agencies to access necessary treatment and support services. Crisis intervention: Providing immediate support and intervention in crises such as sudden changes in prognosis or end-of-life decisions. Education and support group facilitation: Leading support groups for cancer patients and their families, providing education on cancer-related topics, and facilitating peer-to-peer support.As a growing company with an evolving care model, responsibilities may shift & additional responsibilities may be required.
This role reports to our Director of Social Work and can be remote or hybrid based in our Nashville or New York City offices. All patient interactions will be virtual via telephone, video, text, or our proprietary virtual care platform.
WHAT YOU'VE DONE
Qualifications: Master's degree in Social Work from a school or program accredited by the Council on Social Work Education (CSWE). Valid and current master's level license in current practice state (i.e., LMSW, LISW, LCSW). Certifications: OSW-C or APHSW-C preferred.WHAT LEADS TO SUCCESS
People-first. Thyme Care's mission and members matter to you deeply.Experience: Minimum three to five years of experience is preferred, working as a social worker in a health care setting; oncology, palliative care, serious illness care and/or hospice experience is desired. An unrestricted license and a willingness to obtain additional state licenses as needed. It would be exceptional if you have worked at a startup or tech-forward company. Action-Oriented: You proactively identify and prioritize initiatives, taking prompt action to address urgent needs.Organizational Skills: You excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation.Communication Skills: You are an effective listener and communicator, skilled at building rapport and fostering strong working relationships with members and colleagues.Adaptability: You are comfortable with change and ambiguity and have a proven track record of success in dynamic environments.A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in using and learning new technology is vital.OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $80,000. The salary range could be lower or higher than this if the role is hired at another level.
We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
Read LessOUR MISSION
Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
WHAT YOU'LL DO
As a Care Partner, your job is to talk to, navigate, and guide our members who have cancer throughout their journey. You will report into our Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, video, and email to check in on their needs. If members need support connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment) you are responsible to get it for them. Additionally, you help members schedule health and wellness visits with our provider team and conduct survey assessments to determine if there are changes in their health, what their needs are, and what their goals and values are for advanced care planning.
In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks. We have one shift available for this role: 11:30 am-8:00 pm ET.
After your first three months, you will:
Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You're completing at least 30 calls with members each day.Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we ought to address their needs. Be able to identify and prioritize a member's needs and then know where to go to get them help. This means you'll be working to connect them with their healthcare providers, social services, diagnostic appointments, and medical treatments.Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards. You're hitting your efficient metrics and quality standards.Be a valuable partner to our members, guiding them to the right resources and information to best support them throughout their care journey.Be on the lookout to improve the experience, quality, and outcomes of our work with members.What leads to success:
A member-first approach. You're personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.Move with purpose. You're biased to action. You know how to identify and prioritize your initiative's needs, and do what it takes to ensure that urgent and important needs are acted on immediately.Seek diverse perspectives. You are humble and proactively seek feedback from others. You're always looking to learn and grow.Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important. A quiet working space. It's important you've worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.OUR VALUES
At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
This is a non-exempt, full time position. The pay rate for this role is $24.03/hour. We have one shift available for this role: 11:30 am-8:00 pm ET. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.
Additionally, we recognize a history of inequality in health care. We're here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
Read LessOUR MISSION
Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
WHAT YOU'LL DO
As a Social Work Team Lead, you will oversee and manage one or more of our Social Work teams (LCSWs and/or LMSWs), ensuring they are equipped to deliver compassionate, high-quality psychosocial care while advancing health equity and addressing the social and emotional needs of our members. Reporting to the Director of Social Work, you will manage clinical escalations, support training and development efforts, offer clinical guidance, coach, and mentor your teams while fostering cross-team collaboration. You will play a pivotal role in driving quality improvement initiatives and enhancing Thyme Care's service offerings by effectively communicating feedback to our clinical leadership from members, providers, and your teams.
Clinical supervision may also be part of this role, depending on licensure and program needs.
To excel in this role, you must demonstrate strong leadership and mentorship skills, with a proven track record of managing hourly staff and high-performing social work teams. You are a proactive problem solver who views challenges as opportunities for growth and is committed to continuous improvement. Experience in healthcare, particularly in oncology or palliative care is essential. Knowledge and an understanding of provider and health plan operations are also beneficial.
After your first three months, you will:
Have completed Social Work training and demonstrated competencies in a Social Worker roleKnow our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backward and forward, and actively share ideas on improving them.Be on the path to becoming an expert on our Thyme Care systems, tools, technology, partners, and expectations.Directly manage and serve as an escalation point to a team of Oncology Social Workers and Clinical Social Workers, including but not limited to escalated member and caregiver interactions.Have built strong, trusting relationships with your team and leadership, where listening and empathy are the foundation for every interaction. Lead team meetings such as daily huddles and case conferences to drive member engagement, enable our Care Teams, and ultimately establish targeted support plans.Understand the skills, qualities, and experience that set a candidate up for success and participate in the oncology social work interview loop.Act as an air traffic controller by monitoring assignments and ensuring queues are effectively and efficiently managed. Handle process and workflow escalations.Track social work-driven OKRs and conduct root-cause analyses to identify knowledge, data, or procedure gaps.Support our social workers in identifying and prioritizing member needs and assisting them with care coordination and clinical support such as crisis management, psychosocial emotional support, therapeutic services, care coordination, connecting members to high-quality providers, and preventing readmissions.Provide clinical expertise in medical, behavioral, and crisis management.Monitor quality and productivity metrics for all social work team members and then develop coaching and remediation plans for direct reports accordingly.Provide support on building and maintaining resources, optimizing schedules, and contributing to updating staffing requirements, project initiatives, and policies and procedures.Drive engagement and promote the Thyme Care vision and strategy.Be available for urgent clinical escalations and clinical consult support. Provide Social Work overflow, holiday, and on-call coverage support as needed.Develop strategies to promote culturally competent care and close the health literacy gap.WHAT LEADS TO SUCCESS
People-first. Thyme Care's mission and members matter to you deeply.
An LCSW. You must have a Masters of Science in Social Work/ Masters of Social Work, an unrestricted Clinical Social Work license, and willingness to obtain additional state licenses, as needed.
Experience. You have at least 8 years of social work experience, with 2 years as a social work leader in oncology and/or case management. Additionally, you are certified as an Oncology Social Worker (OSW), Certified Advanced Palliative and Hospice Social Worker (APHSW-C), Certified Case Manager (CCM), or other clinically relevant Oncology or Palliative Care certifications
Team player. You're a strong collaborator who understands what it's like to lead a team in a growing and evolving environment. You'll ensure your team meets and exceeds the standards set while collaborating with the rest of the organization.
Effective listener and communicator. You always start with listening and hearing what may not be voiced because you listen intently to others. You build rapport and excellent working relationships with your team, leadership, and stakeholders.
Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course… and part of the adventure.
Coach. You know your team's strengths and what motivates them, and you strive to keep morale high while constantly challenging them to beat their best and never lose sight of the goal.
Grit. You're never afraid to get your hands dirty, but you can also take a step back and connect the company's strategy to your team's performance and execution.
A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort in learning new technology is essential.
Identify priorities and take action. You know how to identify and prioritize your team's needs and do what it takes to address urgent and essential needs immediately.
Bias to action. You're a self-starter and don't need anyone to tell you when to do something. You're always solving problems and going the extra mile for others.
OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role if filled within New York City is $105,000. The salary range could be lower or higher than this if the role is hired in another location. We also believe that your personal needs and preferences should be taken into consideration so we allow some choice between equity and cash.
We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
OUR MISSION
Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
YOUR ROLE
As an Administrative Assistant, you will be handling inbound & outbound calls, text messages, secure emails, and faxes from members and providers and connecting them to their Care Team. Additionally, you will provide administrative support by generating member reports, and data entry. This role reports into our Team Lead and is a remote role, eligible for individuals throughout the United States. Our headquarters are based in Nashville and if you live within the region and it is preferred, you may work from the Nashville office. Otherwise, this role can be performed remotely. To be successful in this role, you should have a year or more of telephonic support experience in a healthcare or customer service role with a drive to handle member interactions with empathy and patience.
After your first three months, you will:
Have completed training and are up to speed on Thyme Care tools, processes, and expectationsBe comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.Generate daily member reports and assist with day-to-day functions to help prepare interdisciplinary care team meetings, such as case conferencesProvide inbound telephonic, text, fax, and email support for our membersBe able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordinationSend weekly surveys to our membersSchedule patient and provider calls and case conferences, as neededContribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process executionWHAT LEADS TO SUCCESS
People-first. Thyme Care's mission and members matter to you, deeply.Bilingual. You have English and Spanish language proficiency in verbal and written communication. Organized. You bring structure to chaos. You're skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course.A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.Culture carrier. You're curious, resilient, have a growth mindset, and are committed to fostering a positive environment.OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
This is a non-exempt, full time position. The pay rate for this role is $19.23/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.
We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
Read LessOUR MISSION
Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
WHAT YOU'LL DO
Operational Support: Partner with cross-functional teams to support day-to-day logistics of Thyme Care's care management program. Support departmental leadership by taking on mission critical and ad-hoc assignments and projects.Project management: Support Care Delivery team with implementation efforts for new partner contracts and operational improvement effortsTechnology Enablement: Analyze member data and tasking in proprietary technology platform to identify the extent to which workflows are implemented as intendedProcess Improvement: Identify inefficiencies in workflows, analyze root causes, and support with implementation of scalable workflow development to enhance member experienceData & Reporting: Track key operational metrics and surface insights to inform decision-makingDocumentation: Assist with documentation and maintenance of a high-quality, clear set of SOPs for frontline staff to utilizeCross-team Collaboration: Foster a positive culture of collaboration, effective communication, prioritization, problem solving, and continuous improvement.WHAT YOU'VE DONE
2+ years of relevant experience in operations, consulting, health tech, or a high-growth start-up environmentStrong Excel and/or Google Sheets skills, including comfort with advanced formulas (e.g. Vlookup, Index-Match, and Array formulas)Strong organizational and project management skills; ability to juggle multiple prioritiesDetail-oriented with a strong commitment to quality controlFast learner of new technologiesNice to have: experience with business intelligence tools (i.e. Looker), experience as a power-user of an EMR system, CRM system, or similar technology productWHAT LEADS TO SUCCESS
Act with our members in mind. Thyme Care's mission matters deeply to you, particularly our member experience.
Comfortable with ambiguity. You have a proven track record of success in fast-paced environments experiencing rapid change and growth. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
Start-up experience and/or enthusiasm. You have experience working at a start-up or are excited about transitioning to a start-up environment.
Multi-tasking finesse. You are skilled at balancing across multiple priorities and switching rapidly from one project or task to another as needs arise.
High Attention to Detail. You are exceedingly organized and proactively track a project's details or nuances. You catch what others miss, especially when small errors can create big ripple effects for teammates and patients.
OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $100,000-115,000 The salary range could be lower or higher than this if the role is hired at another level.
We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
Read LessOUR MISSION
Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
WHAT YOU'LL DO
As a Care Partner, your job is to talk to, navigate, and guide our members who have cancer throughout their journey. You will report into our Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, video, and email to check in on their needs. If members need support connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment) you are responsible to get it for them. Additionally, you help members schedule health and wellness visits with our provider team and conduct survey assessments to determine if there are changes in their health, what their needs are, and what their goals and values are for advanced care planning.
In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks. We have one shift available for this role: 8:30 am-5:00 pm ET.
After your first three months, you will:
Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You're completing at least 30 calls with members each day.Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we ought to address their needs. Be able to identify and prioritize a member's needs and then know where to go to get them help. This means you'll be working to connect them with their healthcare providers, social services, diagnostic appointments, and medical treatments.Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards. You're hitting your efficient metrics and quality standards.Be a valuable partner to our members, guiding them to the right resources and information to best support them throughout their care journey.Be on the lookout to improve the experience, quality, and outcomes of our work with members.What leads to success:
A member-first approach. You're personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.Move with purpose. You're biased to action. You know how to identify and prioritize your initiative's needs, and do what it takes to ensure that urgent and important needs are acted on immediately.Seek diverse perspectives. You are humble and proactively seek feedback from others. You're always looking to learn and grow.Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important. A quiet working space. It's important you've worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.OUR VALUES
At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
This is a non-exempt, full time position. The pay rate for this role is $24.03/hour. We have one shift available for this role: 8:30 am-5:00 pm ET. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.
Additionally, we recognize a history of inequality in health care. We're here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
Read LessOUR MISSION
Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
WHAT YOU'LL DO
As an Administrative Assistant, you will be handling inbound & outbound calls, text messages, secure emails, and faxes from members and providers and connecting them to their Care Team. Additionally, you will provide administrative support by generating member reports, and data entry. This role reports into our Team Lead and is a remote role, eligible for individuals throughout the United States. Our headquarters are based in Nashville and if you live within the region and it is preferred, you may work from the Nashville office. Otherwise, this role can be performed remotely. To be successful in this role, you should have a year or more of telephonic support experience in a healthcare or customer service role with a drive to handle member interactions with empathy and patience.
WHAT YOU'VE DONE
After your first three months, you will:
Have completed training and are up to speed on Thyme Care tools, processes, and expectationsBe comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.Generate daily member reports and assist with day-to-day functions to help prepare interdisciplinary care team meetings, such as case conferencesProvide inbound telephonic, text, fax, and email support for our membersBe able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordinationSend weekly surveys to our membersSchedule patient and provider calls and case conferences, as neededContribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process executionWHAT LEADS TO SUCCESS
People-first. Thyme Care's mission and members matter to you, deeply.
Organized. You bring structure to chaos. You're skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.
Culture carrier. You're curious, resilient, have a growth mindset, and are committed to fostering a positive environment.
OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
This is a non-exempt, full time position. The pay rate for this role is $19.23/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.
We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
OUR MISSION
Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
YOUR ROLE
As Manager of Quality, you will help operationalize and shape key components of Thyme Care's quality infrastructure, with a focus on managing our new complaints program. You will ensure complaints are tracked, investigated, and resolved effectively and within SLA.
Reporting to the Director of Quality, you will also support NCQA accreditation and Thyme Care's clinical quality measures. In your day to day, this means enabling quality improvements through data monitoring and reporting, data analysis and project management.
We hope you'll bring quality, compliance and analytical expertise to collaborate cross-functionally and to drive meaningful improvements in member care and experience.
This is a remote role with the option to work from our Nashville or NYC office.
WHAT YOU'LL DO
Complaints Management
Lead intake, investigation, and resolution of member complaints within SLA, ensuring confidentiality and regulatory compliance–and that this understanding that we expect the complaints volume to grow with our membershipMaintain and update complaint tracking tools, SOPs/P&Ps, and workflowsDevelop and deliver staff training and guidance on service recovery, complaint documentation, and escalationTrack and trend complaint themes, member experience survey results, and prepare summaries for internal stakeholders, the Quality Committee (quarterly), and the Annual QI ReportAct as a SME/resource collaborating with Compliance and the Care Team Leads to ensure appropriate remediation, service recovery, and process updates based on root cause findingsWork with leadership to clarify ownership of member communications, resolution delivery, and service remediationQuality Operations Support
Support quality reporting and operations, including metric monitoring, documentation, and cross-functional collaboration with Clinical, Product, and Data teamsHelp build and maintain metrics reports and playbooks to support routine measure review (weekly, monthly, quarterly)Participate in quality investigations (e.g., audits, event reviews) and lead quality gap closureAssist in collecting and preparing quality metrics for client-facing deliverables (e.g., QBRs)Contribute to the preparation of the Annual QI Report and quarterly Quality Committee meetingsWHAT LEADS TO SUCCESS
Member-First Mindset. You're motivated by the opportunity to improve member care and experience through evidence-based processes, data analysis, and service recovery.
Quality & Complaints Expertise. You have prior experience with quality incidents or complaints and are familiar with HEDIS or NCQA standards.
Adaptable & Growth-Oriented. You work well across teams and are excited for the anticipated growth in our complaints program.
Tech-Savvy & Analytical. You're comfortable with Google Suite, Slack, Asana, EHRs, BI tools, advanced Excel functions, and analyzing data–you can spot trends, flag risks, and support data-driven action. If you have experience building quality and operational reporting in Looker/Sheets, let's talk.
Strong Communicator & Collaborator. Seek diverse perspectives, listen actively, foster a positive team environment, build trust, and engage persuasively with cross-functional teams.
Self-Starter & Problem-Solver. Curious, proactive, and results-driven. Take initiative, prioritize effectively, and execute quickly with innovative solutions.
Detail-Oriented & Organized. Accuracy and structure matter—ensure precision in analyses, reporting, and documentation.
REQUIRED QUALIFICATIONS
3–5 years of experience in fast-paced healthcare quality, compliance, or clinical operations (e.g., managed care, VBC startup)Demonstrated experience managing member complaints/grievances, appealsExperience supporting HEDIS, NCQA accreditation, or other quality reporting frameworksProject management and organizational skillsStrong communication and stakeholder managementProficiency in Google Suite, Excel, SlackProficiency with analyzing data and creating quality reports (e.g., Looker)BONUS IF YOU HAVE
CPHQ certification or Lean Six Sigma trainingProficiency with SQL or data analysis toolsExperience in a startup, care coordination, or delegated risk organizationRN licenseOUR VALUES
At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role if filled within New York City is $125,000 - $140,000. The salary range could be lower or higher than this if the role is hired in another location. We also believe that your personal needs and preferences should be taken into consideration so we allow some choice between equity and cash.
Additionally, we recognize a history of inequality in health care. We're here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
OUR MISSION
Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
WHAT YOU'LL DO
As a Marketing Manager, Member Engagement & Campaign Operations at Thyme Care, you'll play a critical role in helping drive member enrollment and engagement across our health plan and provider partnerships. We're looking for a detail-oriented marketing professional who thrives on ownership, brings structure to complex processes, and ensures every campaign is executed with precision and care. You'll manage the full campaign lifecycle, from intake to launch—while enabling smooth workflows across internal teams, ensuring on-time delivery, and upholding the highest standards of quality. This is a highly collaborative and execution-focused role that blends strategic thinking with operational excellence to deliver campaigns that drive meaningful results
Campaign Management & Execution: Own the project planning and execution of member engagement and enrollment campaigns across Thyme Care's health plan and provider partnerships. You'll ensure each initiative is aligned with business goals, member needs, and partner requirements.Campaign Management & Workflow Ownership: Lead end-to-end campaign management—from intake and briefing through approvals and launch—enabling cross-functional teams through clear workflows, timelines, and deliverables to ensure smooth, timely execution.QA Ownership: Act as the final checkpoint before launch—reviewing every campaign asset with a meticulous eye for detail, ensuring consistency across copy, design, data inputs, and targeting. You proactively identify gaps, flag inconsistencies, and maintain the highest standard of quality control across all member-facing communications.Cross-Functional Collaboration: Work closely with internal teams—including partner marketing, design, product, care delivery, and data—to ensure campaigns are cohesive, operationally smooth, and grounded in the right member data to drive targeting, personalization, and performance.Data-Driven Optimization: Analyze member and partner insights to refine messaging, channels, segmentation, and campaign cadence for stronger performance.Market & Regulatory Awareness: Stay current on healthcare marketing best practices, member engagement trends, and relevant compliance considerations—bringing fresh ideas and operational safeguards to campaign planning.Performance Tracking & Reporting: Partner with data and enrollment teams to monitor results, surface insights, and synthesize campaign performance for internal and external stakeholders—using learnings to drive continuous improvement.Stakeholder Communication & Messaging: Partner with internal teams and external stakeholders to align on campaign strategy, secure approvals, and communicate updates clearly. You're a strong writer and communicator, able to distill complex ideas into concise messaging that reflects our brand and builds trust.This role reports to our Senior Director of Member Enrollment & Engagement and can be remote or hybrid based in our Nashville or New York City offices. You'll collaborate closely with marketing, product, and care delivery teams and work across a growing portfolio of regional and national partnerships. As Thyme Care evolves, responsibilities may shift and additional opportunities for impact may emerge.
WHAT YOU'VE DONE
You have experience developing and executing multi-channel enrollment campaigns in healthcare, tech, or a highly regulated industry. You know how to lead projects across multiple stakeholders and timelines, bringing structure to ambiguity and balancing strategy with precise execution. Specifically, you have:
5+ years of experience in B2B2C or B2C marketing within healthcare, health tech, or partnerships-based environments.Proven track record of managing end-to-end campaigns across email, SMS, direct mail, and digital channels—including creative development, stakeholder reviews, QA, and launch coordination—ensuring high-quality execution every step of the way.A strong foundation in project management, with experience using tools like Asana, Monday.com, Trello, or similar to manage deadlines, deliverables, and collaboration across teams.Proven ability to collaborate cross-functionally, working effectively with creative, product, data, and client-facing teams.Exceptional attention to detail, with a sharp eye for inconsistencies in messaging, design, or data, ensuring every campaign asset is accurate, brand-aligned, and compliant before launch.Experience using data to drive marketing decisions—optimizing campaign performance, identifying new engagement opportunities, and applying industry insights and trends to inform strategy and innovation.Strong written and verbal communication skills, adept at translating complex concepts into persuasive messaging. Skilled at influencing internal and external audiences by framing the value proposition clearly to secure alignment and achieve business goals.Comfortable operating in a fast-paced, growing organization, with a track record of driving structure and process in evolving environments.Experience managing external stakeholders or vendors—such as health plans, provider organizations, creative agencies, or printing/mail vendors—and navigating complex approval workflows.Familiarity with asset management tools (like Brandfolder, Figma, or CMS platforms) and a strong sense of version control, documentation, and brand consistency.WHAT LEADS TO SUCCESS
You'll thrive in this role if you're a proactive, collaborative marketing leader who is as comfortable diving into campaign operations as you are thinking big-picture. Here's what success looks like:
Own the Outcome. At Thyme Care, we move with purpose. You take full ownership—from strategy through execution—and skillfully manage up, down, and across teams to get things done with intention and impact.
Act with Our Members in Mind. You're deeply member- and partner-centric, putting those we serve at the center of every decision. You embody our commitment to truly seeing and supporting patients and caregivers through every interaction.
Move Fast, Move Thoughtfully. Balancing urgency with care is part of our culture. You deliver campaigns on time and on brand while maintaining the high standards that reflect our mission and values.
Embrace Ambiguity as Opportunity. You're energized by problem-solving and embody Thyme Care's spirit of seeking diverse perspectives—welcoming ambiguity as a chance to innovate and grow.
Iterate with Feedback and Humility. You actively seek and embrace feedback, continuously improving outcomes to better serve our members and partners, in line with our value to act with humility and intention.
Champion Health Equity. You share Thyme Care's passion for advancing health equity and believe marketing is a powerful tool to increase access, inclusion, and a better cancer care experience for all.
OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $125,000-$140,000. The salary range could be lower or higher than this if the role is hired at another level.
We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
Read LessOUR MISSION
Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
YOUR ROLE
As an Oncology Navigation Nurse Practitioner, you will be a critical clinical team member caring for our members. You will have three primary responsibilities:
First, using a telemedicine platform, you will evaluate and manage members identified by our nursing and provider team who have urgent symptoms, complications related to their treatment, or exacerbations of their medical conditions. You will assess presenting symptoms, develop comprehensive care plans, triage to the appropriate level of care, educate patients, and ensure follow-up with relevant primary treating clinicians, including oncology and primary care. You will also complete annual clinical intake visits for select members.
Second, you will develop care plans for our members, in collaboration with our onboarding RNs, to address clinical and non-clinical needs and barriers. You will prioritize members' goals and develop concrete plans for our Oncology Nurse Navigators and Community Health Workers to reach these goals. To do this, you will review available medical records, work with external providers, give clinical insights to our care team, and adhere to best documentation practices to drive high-quality care for our members.
Third, you will be responsible for the oversight and direction of interdisciplinary case conferences for our members, in which individualized care plans are created and monitored by our team of Community Health Workers and Oncology Nurse Navigators. You will provide clinical oversight to the case management team and direct clinical care, as needed.
In addition to these primary responsibilities, you may be asked to participate in some holiday, night and weekend emergency coverage as needed. Shift options include 8:00a-4:30p, or 2:30-11p Eastern Time.
This role reports to our Nurse Practitioner Team Lead and can be remote or hybrid based in our Nashville or New York City offices. All patient interactions will be virtual via telephone, video, text, or our proprietary virtual care platform.
Within your first three months, you will:
Complete training and be up to speed on Thyme Care's systems, tools, technology, partners, and clinical expectations. Be adept at developing evidence-based, member-centered care plans that will guide our Community Health Workers and Oncology Nurse Navigators in effectively prioritizing our members needs and goals.Complete whole-person urgent care assessments for our members with the highest clinical rigor. You're working fluidly with our in-house care team and providers to ensure any identified needs are met in follow-up to patient visits. Become the go-to person for our Oncology Nurse Navigators and Community Health workers when working with a member with complex and intersecting needs.Be comfortable following policies, procedures, escalation pathways, communications best practices, and documentation standards.WHAT LEADS TO SUCCESS
People-first. Thyme Care's mission and members matter to you deeply.
Experience. You have at least 3 years of NP experience, including 2 years in adult oncology with urgent care responsibilities and at least one year of telehealth experience. You have an unrestricted license and a willingness to obtain additional state licenses as needed. It would be exceptional if you have worked at a startup or tech-forward company.
Organized. You're skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
Effective listener and communicator. You are winsome and articulate, but you always start with listening and hearing what may not be voiced because you listen intently to others. You build rapport and excellent working relationships with members and colleagues.
Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.
A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort in using and learning new technology is vital.
Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to immediately address urgent and important needs.
At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes benefits, and other opportunities at Thyme Care. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and geography. In accordance with New York City law, the base salary for this role if filled within New York City is $140,000. The salary range could be lower or higher than this if the role is hired in another location.
We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.
Read Less