Support Engineer I
Location: St. Louis, MO
Schedule: In Office with Potential Hybrid Opportunities Based on Performance and Business Needs
Position Summary
The Support Engineer I serves as the first point of contact for client technology support requests. This role is responsible for troubleshooting technical issues, providing exceptional customer service, documenting work performed, and escalating issues when necessary. The ideal candidate is highly motivated, eager to learn, and thrives in a fast paced Managed Services Provider (MSP) environment.
Key Responsibilities
• Provide technical support to end users across a variety of technologies and environments.
• Troubleshoot and resolve issues related to Microsoft 365, Windows operating systems, hardware, networking, printers, and business applications.
• Respond to client requests through phone, email, and ticketing systems.
• Document all troubleshooting steps, resolutions, and client communications accurately.
• Meet service level agreements (SLAs) and performance expectations.
• Escalate issues appropriately while maintaining ownership of the client experience.
• Assist with workstation deployments, user onboarding and offboarding, and routine IT administration tasks.
• Participate in continuous learning and professional development opportunities.
• Contribute to team success through collaboration and knowledge sharing.
Required Qualifications
• Associate's degree in Information Technology or equivalent work experience.
• Minimum of 1 year of technical support experience. MSP experience preferred.
• Strong customer service and communication skills.
• Working knowledge of Microsoft Windows 10 and 11.
• Working knowledge of Microsoft 365 applications and administration.
• Basic understanding of networking concepts including DNS, DHCP, TCP/IP, wireless networking, and VPN connectivity.
• Experience supporting desktop and laptop hardware.
• Familiarity with remote support tools and ticketing systems.
• Strong troubleshooting and problem solving abilities.
• Excellent written communication and documentation skills.
• Ability to prioritize multiple tasks in a fast paced environment.
• Self motivated with a strong desire to learn and grow.
Preferred Qualifications
• Experience working for a Managed Services Provider (MSP).
• Microsoft, CompTIA, or other industry certifications.
• Familiarity with Microsoft Entra ID, Intune, and Azure fundamentals.
• Exposure to cybersecurity best practices and endpoint protection solutions.
• Experience with RMM and PSA platforms.
What Success Looks Like
• Delivers exceptional customer service and communication.
• Consistently meets SLA and ticket management expectations.
• Maintains accurate documentation and time entry.
• Demonstrates continuous technical growth and professional development.
• Positively contributes to team culture and collaboration.
Benefits
• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Certification reimbursement opportunities
• Career advancement pathways
• Hybrid work opportunities based on performance and business needs
Company DescriptionThrottleNet is a St. Louis based Managed Service Provider delivering proactive IT support, cybersecurity, and strategic technology guidance to businesses throughout the St. Louis region. Known for fast response times, high client satisfaction, and a security first approach, ThrottleNet partners with organizations to reduce risk, improve efficiency, and align technology with business goals.Company DescriptionThrottleNet is a St. Louis based Managed Service Provider delivering proactive IT support, cybersecurity, and strategic technology guidance to businesses throughout the St. Louis region. Known for fast response times, high client satisfaction, and a security first approach, ThrottleNet partners with organizations to reduce risk, improve efficiency, and align technology with business goals. Read Less
Support Engineer I
Location: Kansas City, MO
Schedule: In Office with Potential Hybrid Opportunities Based on Performance and Business Needs
Position Summary
The Support Engineer I serves as the first point of contact for client technology support requests. This role is responsible for troubleshooting technical issues, providing exceptional customer service, documenting work performed, and escalating issues when necessary. The ideal candidate is highly motivated, eager to learn, and thrives in a fast paced Managed Services Provider (MSP) environment.
Key Responsibilities
• Provide technical support to end users across a variety of technologies and environments.
• Troubleshoot and resolve issues related to Microsoft 365, Windows operating systems, hardware, networking, printers, and business applications.
• Respond to client requests through phone, email, and ticketing systems.
• Document all troubleshooting steps, resolutions, and client communications accurately.
• Meet service level agreements (SLAs) and performance expectations.
• Escalate issues appropriately while maintaining ownership of the client experience.
• Assist with workstation deployments, user onboarding and offboarding, and routine IT administration tasks.
• Participate in continuous learning and professional development opportunities.
• Contribute to team success through collaboration and knowledge sharing.
Required Qualifications
• Associate's degree in Information Technology or equivalent work experience.
• Minimum of 1 year of technical support experience. MSP experience preferred.
• Strong customer service and communication skills.
• Working knowledge of Microsoft Windows 10 and 11.
• Working knowledge of Microsoft 365 applications and administration.
• Basic understanding of networking concepts including DNS, DHCP, TCP/IP, wireless networking, and VPN connectivity.
• Experience supporting desktop and laptop hardware.
• Familiarity with remote support tools and ticketing systems.
• Strong troubleshooting and problem solving abilities.
• Excellent written communication and documentation skills.
• Ability to prioritize multiple tasks in a fast paced environment.
• Self motivated with a strong desire to learn and grow.
Preferred Qualifications
• Experience working for a Managed Services Provider (MSP).
• Microsoft, CompTIA, or other industry certifications.
• Familiarity with Microsoft Entra ID, Intune, and Azure fundamentals.
• Exposure to cybersecurity best practices and endpoint protection solutions.
• Experience with RMM and PSA platforms.
What Success Looks Like
• Delivers exceptional customer service and communication.
• Consistently meets SLA and ticket management expectations.
• Maintains accurate documentation and time entry.
• Demonstrates continuous technical growth and professional development.
• Positively contributes to team culture and collaboration.
Benefits
• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Certification reimbursement opportunities
• Career advancement pathways
• Hybrid work opportunities based on performance and business needs
Company DescriptionThrottleNet is a St. Louis based Managed Service Provider delivering proactive IT support, cybersecurity, and strategic technology guidance to businesses throughout the St. Louis region. Known for fast response times, high client satisfaction, and a security first approach, ThrottleNet partners with organizations to reduce risk, improve efficiency, and align technology with business goals.Company DescriptionThrottleNet is a St. Louis based Managed Service Provider delivering proactive IT support, cybersecurity, and strategic technology guidance to businesses throughout the St. Louis region. Known for fast response times, high client satisfaction, and a security first approach, ThrottleNet partners with organizations to reduce risk, improve efficiency, and align technology with business goals. Read Less
Support Engineer II (Hybrid – St. Louis Area)
We are seeking a Support Engineer II to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical issues, and takes pride in delivering a high level of service to clients.
This is a hybrid position, with approximately 70% remote work and 30% onsite client support within the St. Louis area.
What You’ll Do
As a Support Engineer II, you will serve as an escalation point for technical issues and play a key role in maintaining and improving client environments.
Provide advanced technical support for desktops, laptops, servers, and network-related issuesTroubleshoot and resolve escalated issues from Tier I supportSupport clients via phone, remote tools, and onsite visitsDiagnose and resolve hardware, software, and connectivity issues across a variety of environmentsPerform user administration and support within Microsoft 365 and Active DirectoryAssist with network troubleshooting, including firewalls, switches, and wireless environmentsRecommend and implement hardware and software improvements to enhance client performance and securityDocument issues, resolutions, and processes clearly and accurately within the ticketing systemCollaborate with team members to ensure timely resolution and high customer satisfactionIdentify recurring issues and contribute to long-term solutions and process improvementsWhat We’re Looking For
2+ years of experience in IT support, help desk, or a related technical roleStrong troubleshooting and critical thinking skills across Windows environmentsExperience supporting Microsoft 365, Active Directory, and common business applicationsFamiliarity with networking concepts such as DNS, DHCP, VPNs, and basic firewall configurationsAbility to manage multiple priorities and work effectively in a fast-paced environmentStrong communication skills with the ability to explain technical concepts to non-technical usersA professional, positive demeanor and a commitment to delivering excellent client serviceAbility to build rapport and trust with clientsValid driver’s license and reliable transportation for onsite visitsWhat Sets You Apart
Experience working in an MSP environmentExposure to RMM tools and PSA systemsPassion for continuous learning and professional growthA mindset of ownership and accountability from start to finishCompany DescriptionThrottleNet is a St. Louis based Managed Service Provider delivering proactive IT support, cybersecurity, and strategic technology guidance to businesses throughout the St. Louis region. Known for fast response times, high client satisfaction, and a security first approach, ThrottleNet partners with organizations to reduce risk, improve efficiency, and align technology with business goals.Company DescriptionThrottleNet is a St. Louis based Managed Service Provider delivering proactive IT support, cybersecurity, and strategic technology guidance to businesses throughout the St. Louis region. Known for fast response times, high client satisfaction, and a security first approach, ThrottleNet partners with organizations to reduce risk, improve efficiency, and align technology with business goals. Read Less