Job Overview: This position is for a leader who will lead, inspire, and manage a team of motivated Personal Lines Insurance Professionals to help further our vision of providing exceptional service to all customers. It will require an ETHICAL Leader who has a growth mindset for themselves and has the same expectations for everyone around them. The manager will have a hands-on role ensuring quality and performance standards are achieved, leading key operational initiatives and developing associates to meet the needs of our growing businesses. We are sales and growth oriented, so an emphasis on quality sales and growth is important all the while maintaining a high standard of customer service. Sales and profitability bonuses are in addition to base pay.
Responsibilities of the Personal Lines Insurance Manager:
The main responsibility of the Personal Lines Insurance Manager is to manage overall operations of four locations and 12+ employees.
Work in collaboration with leadership to manage overall operations and productivity of the agency across all four locations
Delegate responsibilities and supervise business operations
Assist with Personal Lines payroll
Interview/ hire/ onboard employees
Manage and oversee all Personal Lines employees
Motivate the employees to increase productivity
Work well independently and with mentoring/coaching
Keep a highly visible profile with a "can do" leadership style to achieve exceptional results
Champion innovative ideas to improve the quality of our product and service offerings
Forecast staffing needs and develop approaches to attract and retain talent
Organize training programs to ensure delivery of high-quality customer service
Help the Agency maintain and grow its book of Personal Lines clients
Sell and Solicit Agency Products
Assist in claims management when necessary to facilitate
Evaluate current insurance policies and recommend additional coverage when needed
Identify and analyze risks associated with policies
Work existing leads, develop new leads, schedule appointments, identify customer needs, and market appropriate products
Actively Market and Network in the community and promote the agency
Establish client relationships and provide exceptional and extraordinary service
Be able to handle disgruntled customers/ complaints professionally and with sincere appreciation of the customer's perspective
Ensure legal and operational compliance across all businesses in accordance with Agency expectations
Maintain all insurance documents in a confidential way
Obtain and oversee Agency management systems
Manage and Achieve target budgets
Other duties as assigned to ensure the overall health and success of the business
Qualifications for the Personal Lines Insurance Manager:
Experience managing multiple office locations with 12+ employees
Organized and detail-oriented self-starter who's able to multitask in a fast-paced and dynamic environment
Goal oriented with the ability to lead and manage others
Possess an outgoing, upbeat, positive, and enthusiastic attitude with a sense of urgency
Competitive, high energy level, quick learner, independent and self-motivated with desire to consistently improve themselves and others around them
Demonstrate strong employee and customer focus with ability and tact to handle difficult employee and customer interactions
Proactive problem solver able to solve complex problems without direct supervision
Strong interpersonal skills and confidence in building rapport and trust with customers
Well-developed persuasion and negotiation skills
Persistent with strong follow-through and follow-up skills
Excellent time management skills with discipline and a personal accountability mindset
Excellent written and verbal communication skills over the phone, email and in person in order to provide exceptional customer service
Good listener: ability to hear, understand, and communicate complex business challenges
Proficient with MS Office and agency management systems with general computer skills and ability to learn and continuously improve technical skills
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and communicate with assigned employees, clients and prospects
Possess excellent math and reading skills to accurately perform daily operations
Confident and works well within a team and independently
Team Player: Gets along with everyone, exudes confidence without being condescending, makes teamwork and unity a priority with strong ethical values, excellent work ethic, honesty and integrity
Stakeholder, Teacher and Mentor: Self-motivated, mature adult that welcomes ownership in their role, willingness to help others and share knowledge while remaining coachable
Must be able to pass a Criminal and Credit Background Check
PA P&C license required
Current PA Life and Health Licenses preferred
HR experience preferred
Experience in P&C insurance necessary, Benefits and Health Insurance experience is helpful
Connections within the local communities and independently involved in the local community preferred
Benefits
Healthcare: 75% Agency paid UPMC health insurance
Matching 401k
Paid Vacation
Paid Holidays
Paid Sick Days
Life Insurance (100% Agency Paid)
AD&D Long-term Disability (100% Agency Paid)
Short-term Disability (100% Agency Paid)
Profitability and growth bonuses available in addition to base salary.
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
401(k)
401(k) matching
Disability insurance
Flexible schedule
Health insurance
Application Question(s):
How many employees have you managed at one time under you?
Experience:
Management: 5 years (Required)
Insurance: 5 years (Required)
Work Location: In person
Read Less
