Job Title: Customer Success Specialist
Location: Remote
Job type: Full-time Contractor
Pay Range: $20-25/hour
Mandarin Speaking and writing is required for this position
Who We Are:
Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.
Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service.
This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels.
What You Will Do:
Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone. Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved. Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience. Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience. Maintain a high standard of service quality, empathy, and professionalism in every interaction. Contribute to customer success initiatives, operational improvements, and user-experience optimization projects.Work Hours:
Day shift: Mon-Fri: 10am-7pmSat-Sun:8:30am-5:30pmNight shift: 3pm-12am Candidates who are available Fri-Sun will be given priorityHow You can be Qualified:
Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.Fast learner with the ability to understand complex processes, policies, and product details. Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations. Excellent communication skills — capable of explaining information simply, professionally, and empathetically. Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting. Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families. Tech-savvy and comfortable using multiple communication tools and internal systems. Excellent verbal and written communication skillsFluency in Mandarin is required; proficiency in English communication is essential.Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Read LessJob Opportunity: Part Time Math Teacher
Location: Bellevue, Washington
Job Type: Part-Time (12 - 20h/week)
Start Date: July 28th, 2026
Pay Range: $40/teaching hr + $20/non teaching hr
About Us
Think Academy is a fast-growing EdTech company revolutionizing the way K-12 students learn. We provide innovative and engaging teaching services, making education accessible and enjoyable for students worldwide. We believe Love and Technology can make education better. With a strong commitment to academic excellence and holistic development, we are seeking a passionate and dedicated Academic Operations Assistant to join our team and play a pivotal role in shaping the educational experience for our students.
Your Role
We are seeking a dedicated and enthusiastic individual to join our team as a content teacher. As a crucial member of our educational community, the successful candidate will work closely with teachers to create a positive and supportive learning environment for elementary school students in math class. This position involves providing assistance in classroom activities, supporting students by providing feedback and extra practice, and communicate with their parents to provide suggestions.
What You Will Do:
Teach mathematics to students from Pre-K through MS gradesActively engage and manage a classroom of up to 16 studentsPrepare and deliver lessons using Think Academy's curriculum and teaching guidanceGrade homework and provide other essential teaching-related servicesCommunicate effectively with students and parents, offering timely and personalized feedbackWork 12-20 hours per week, primarily during weekends and weekday afternoonsHow You Can Be Qualified:
Bachelor's degree or above, all majors are welcome as long as you're passionate in kids and math teaching; Education, or STEM-related majors are preferredYou are still eligible to apply if you are still pursuing or in progress of obtaining a Bachelor's degreePrior math teaching experiences is not required, but a big plusSuper passionate about teaching and education industry, with a mission to provide better education to promote social development.Excellent communication and interpersonal skillsHighly responsible and love to get along with kidsCan commit to at least one whole semester of teaching (Spring semester: Jan - May; Summer: June - Aug; Fall semester: Aug - Dec)Available and willing to work during weekday evenings and weekendsPay Range:
$40/hr (Teaching Fee) + $20/hr (Non-Teaching Fee) Teachers will be assigned 3-8 classes per weekTarget Commission based on student retentionThink Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Read LessJob Opportunity: Part Time Math Tutor
Location: Bellevue, Washington
Job Type: Part-Time (12 - 20h/week)
Start Date: July 28th, 2026
Pay Range: $40/teaching hr + $20/non teaching hr
About Us
Think Academy is a fast-growing EdTech company revolutionizing the way K-12 students learn. We provide innovative and engaging teaching services, making education accessible and enjoyable for students worldwide. We believe Love and Technology can make education better. With a strong commitment to academic excellence and holistic development, we are seeking a passionate and dedicated Academic Operations Assistant to join our team and play a pivotal role in shaping the educational experience for our students.
Your Role
We are seeking a dedicated and enthusiastic individual to join our team as a content teacher. As a crucial member of our educational community, the successful candidate will work closely with teachers to create a positive and supportive learning environment for elementary school students in math class. This position involves providing assistance in classroom activities, supporting students by providing feedback and extra practice, and communicate with their parents to provide suggestions.
What You Will Do:
Teach mathematics to students from Pre-K through MS gradesActively engage and manage a classroom of up to 16 studentsPrepare and deliver lessons using Think Academy's curriculum and teaching guidanceGrade homework and provide other essential teaching-related servicesCommunicate effectively with students and parents, offering timely and personalized feedbackWork 12-20 hours per week, primarily during weekends and weekday afternoonsHow You Can Be Qualified:
Bachelor's degree or above, all majors are welcome as long as you're passionate in kids and math teaching; Education, or STEM-related majors are preferredYou are still eligible to apply if you are still pursuing or in progress of obtaining a Bachelor's degreePrior math teaching experiences is not required, but a big plusSuper passionate about teaching and education industry, with a mission to provide better education to promote social development.Excellent communication and interpersonal skillsHighly responsible and love to get along with kidsCan commit to at least one whole semester of teaching (Spring semester: Jan - May; Summer: June - Aug; Fall semester: Aug - Dec)Available and willing to work during weekday evenings and weekendsPay Range:
$40/hr (Teaching Fee) + $20/hr (Non-Teaching Fee) Teachers will be assigned 3-8 classes per weekTarget Commission based on student retentionThink Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Read LessJob Opportunity: Part Time Math Teacher
Location: Bellevue, Washington
Job Type: Part-Time (12 - 20h/week)
Start Date: July 28th, 2026
Pay Range: $40/teaching hr + $20/non teaching hr
About Us
Think Academy is a fast-growing EdTech company revolutionizing the way K-12 students learn. We provide innovative and engaging teaching services, making education accessible and enjoyable for students worldwide. We believe Love and Technology can make education better. With a strong commitment to academic excellence and holistic development, we are seeking a passionate and dedicated Academic Operations Assistant to join our team and play a pivotal role in shaping the educational experience for our students.
Your Role
We are seeking a dedicated and enthusiastic individual to join our team as a content teacher. As a crucial member of our educational community, the successful candidate will work closely with teachers to create a positive and supportive learning environment for elementary school students in math class. This position involves providing assistance in classroom activities, supporting students by providing feedback and extra practice, and communicate with their parents to provide suggestions.
What You Will Do:
Teach mathematics to students from Pre-K through MS gradesActively engage and manage a classroom of up to 16 studentsPrepare and deliver lessons using Think Academy's curriculum and teaching guidanceGrade homework and provide other essential teaching-related servicesCommunicate effectively with students and parents, offering timely and personalized feedbackWork 12-20 hours per week, primarily during weekends and weekday afternoonsHow You Can Be Qualified:
Bachelor's degree or above, all majors are welcome as long as you're passionate in kids and math teaching; Education, or STEM-related majors are preferredYou are still eligible to apply if you are still pursuing or in progress of obtaining a Bachelor's degreePrior math teaching experiences is not required, but a big plusSuper passionate about teaching and education industry, with a mission to provide better education to promote social development.Excellent communication and interpersonal skillsHighly responsible and love to get along with kidsCan commit to at least one whole semester of teaching (Spring semester: Jan - May; Summer: June - Aug; Fall semester: Aug - Dec)Available and willing to work during weekday evenings and weekendsPay Range:
$40/hr (Teaching Fee) + $20/hr (Non-Teaching Fee) Teachers will be assigned 3-8 classes per weekTarget Commission based on student retentionThink Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Read LessJob Opportunity: Part Time Math Teacher
Location: Bellevue, Washington
Job Type: Part-Time (12 - 20h/week)
Start Date: July 28th, 2026
Pay Range: $40/teaching hr + $20/non teaching hr
About Us
Think Academy is a fast-growing EdTech company revolutionizing the way K-12 students learn. We provide innovative and engaging teaching services, making education accessible and enjoyable for students worldwide. We believe Love and Technology can make education better. With a strong commitment to academic excellence and holistic development, we are seeking a passionate and dedicated Academic Operations Assistant to join our team and play a pivotal role in shaping the educational experience for our students.
Your Role
We are seeking a dedicated and enthusiastic individual to join our team as a content teacher. As a crucial member of our educational community, the successful candidate will work closely with teachers to create a positive and supportive learning environment for elementary school students in math class. This position involves providing assistance in classroom activities, supporting students by providing feedback and extra practice, and communicate with their parents to provide suggestions.
What You Will Do:
Teach mathematics to students from Pre-K through MS gradesActively engage and manage a classroom of up to 16 studentsPrepare and deliver lessons using Think Academy's curriculum and teaching guidanceGrade homework and provide other essential teaching-related servicesCommunicate effectively with students and parents, offering timely and personalized feedbackWork 12-20 hours per week, primarily during weekends and weekday afternoonsHow You Can Be Qualified:
Bachelor's degree or above, all majors are welcome as long as you're passionate in kids and math teaching; Education, or STEM-related majors are preferredYou are still eligible to apply if you are still pursuing or in progress of obtaining a Bachelor's degreePrior math teaching experiences is not required, but a big plusSuper passionate about teaching and education industry, with a mission to provide better education to promote social development.Excellent communication and interpersonal skillsHighly responsible and love to get along with kidsCan commit to at least one whole semester of teaching (Spring semester: Jan - May; Summer: June - Aug; Fall semester: Aug - Dec)Available and willing to work during weekday evenings and weekendsPay Range:
$40/hr (Teaching Fee) + $20/hr (Non-Teaching Fee) Teachers will be assigned 3-8 classes per weekTarget Commission based on student retentionThink Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Read LessJob Opportunity: Part Time Math Teacher
Location: Bellevue, Washington
Job Type: Part-Time (12 - 20h/week)
Start Date: July 28th, 2026
Pay Range: $40/teaching hr + $20/non teaching hr
About Us
Think Academy is a fast-growing EdTech company revolutionizing the way K-12 students learn. We provide innovative and engaging teaching services, making education accessible and enjoyable for students worldwide. We believe Love and Technology can make education better. With a strong commitment to academic excellence and holistic development, we are seeking a passionate and dedicated Academic Operations Assistant to join our team and play a pivotal role in shaping the educational experience for our students.
Your Role
We are seeking a dedicated and enthusiastic individual to join our team as a content teacher. As a crucial member of our educational community, the successful candidate will work closely with teachers to create a positive and supportive learning environment for elementary school students in math class. This position involves providing assistance in classroom activities, supporting students by providing feedback and extra practice, and communicate with their parents to provide suggestions.
What You Will Do:
Teach mathematics to students from Pre-K through MS gradesActively engage and manage a classroom of up to 16 studentsPrepare and deliver lessons using Think Academy's curriculum and teaching guidanceGrade homework and provide other essential teaching-related servicesCommunicate effectively with students and parents, offering timely and personalized feedbackWork 12-20 hours per week, primarily during weekends and weekday afternoonsHow You Can Be Qualified:
Bachelor's degree or above, all majors are welcome as long as you're passionate in kids and math teaching; Education, or STEM-related majors are preferredYou are still eligible to apply if you are still pursuing or in progress of obtaining a Bachelor's degreePrior math teaching experiences is not required, but a big plusSuper passionate about teaching and education industry, with a mission to provide better education to promote social development.Excellent communication and interpersonal skillsHighly responsible and love to get along with kidsCan commit to at least one whole semester of teaching (Spring semester: Jan - May; Summer: June - Aug; Fall semester: Aug - Dec)Available and willing to work during weekday evenings and weekendsPay Range:
$40/hr (Teaching Fee) + $20/hr (Non-Teaching Fee) Teachers will be assigned 3-8 classes per weekTarget Commission based on student retentionThink Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Read LessJob Opportunity: Part Time Math Teacher
Location: Bellevue, Washington
Job Type: Part-Time (12 - 20h/week)
Start Date: July 28th, 2026
Pay Range: $40/teaching hr + $20/non teaching hr
About Us
Think Academy is a fast-growing EdTech company revolutionizing the way K-12 students learn. We provide innovative and engaging teaching services, making education accessible and enjoyable for students worldwide. We believe Love and Technology can make education better. With a strong commitment to academic excellence and holistic development, we are seeking a passionate and dedicated Academic Operations Assistant to join our team and play a pivotal role in shaping the educational experience for our students.
Your Role
We are seeking a dedicated and enthusiastic individual to join our team as a content teacher. As a crucial member of our educational community, the successful candidate will work closely with teachers to create a positive and supportive learning environment for elementary school students in math class. This position involves providing assistance in classroom activities, supporting students by providing feedback and extra practice, and communicate with their parents to provide suggestions.
What You Will Do:
Teach mathematics to students from Pre-K through MS gradesActively engage and manage a classroom of up to 16 studentsPrepare and deliver lessons using Think Academy's curriculum and teaching guidanceGrade homework and provide other essential teaching-related servicesCommunicate effectively with students and parents, offering timely and personalized feedbackWork 12-20 hours per week, primarily during weekends and weekday afternoonsHow You Can Be Qualified:
Bachelor's degree or above, all majors are welcome as long as you're passionate in kids and math teaching; Education, or STEM-related majors are preferredYou are still eligible to apply if you are still pursuing or in progress of obtaining a Bachelor's degreePrior math teaching experiences is not required, but a big plusSuper passionate about teaching and education industry, with a mission to provide better education to promote social development.Excellent communication and interpersonal skillsHighly responsible and love to get along with kidsCan commit to at least one whole semester of teaching (Spring semester: Jan - May; Summer: June - Aug; Fall semester: Aug - Dec)Available and willing to work during weekday evenings and weekendsPay Range:
$40/hr (Teaching Fee) + $20/hr (Non-Teaching Fee) Teachers will be assigned 3-8 classes per weekTarget Commission based on student retentionThink Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Read Less Job Opportunity: PT Math Teaching Assistant
Location: Bellevue, Washington
Job Type: Part-Time (15 - 20h/week)
Start Date: End of July
Pay Range: $20/hr
About Us
Think Academy is a fast-growing EdTech company revolutionizing the way K-12 students learn. We provide innovative and engaging teaching services, making education accessible and enjoyable for students worldwide. We believe Love and Technology can make education better. With a strong commitment to academic excellence and holistic development, we are seeking a passionate and dedicated Academic Operations Assistant to join our team and play a pivotal role in shaping the educational experience for our students.
Your Role
We are seeking a dedicated and enthusiastic individual to join our team as an Teaching Assistant. As a crucial member of our educational community, the successful candidate will work closely with teachers to create a positive and supportive learning environment for elementary school students in math class. This position involves providing assistance in classroom activities, supporting students by providing feedback and extra practice, and communicate with their parents to provide suggestions.
Job Responsibilities
Classroom SupportAssist the lead teacher in preparing and organizing instructional materials.Support classroom management by reinforcing positive behavior and addressing any challenges that may arise.Provide one-on-one or small group assistance to students who may need additional help with assignments or understanding concepts.Student EngagementFoster a nurturing and inclusive atmosphere where students feel motivated and encouraged to participate.Collaborate with the lead teacher to implement engaging and age-appropriate activities that enhance the learning experience.Curriculum ImplementationAssist in the implementation of lesson plans, ensuring that educational objectives are met.Update the class one-drive shared folder for parents with class materials.Assessment and FeedbackSupport the lead teacher in assessing students' progress and maintaining accurate records.Provide constructive feedback to students to help them improve their academic performance.CommunicationMaintain open and effective communication with teachers, parents, and school administrators.Attend meetings and conferences as needed to discuss student progress and development.Classroom EnvironmentContribute to creating a positive, safe, and organized classroom environment.Assist in the setup and maintenance of educational displays and bulletin boards.Operational SupportSupport the online or in-person educational related activities, such as mock exam, daily practice, open house, etc.Welcome and lead students into the classroomPromote Think Academy courses to parents and friends through social media platformsJob Qualifications
High school diploma or equivalent; some college coursework in education or related field is preferred.Previous experience working with elementary school students is desired.Strong communication and interpersonal skills.Patience, flexibility, and a passion for working with children.Ability to collaborate effectively with teachers and staff.Mandarin speaking is a big plus.Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Read LessJob Opportunity: PT Math Teaching Assistant
Location: Bellevue, Washington
Job Type: Part-Time (15 - 20h/week)
Start Date: End of July
Pay Range: $20/hr
About Us
Think Academy is a fast-growing EdTech company revolutionizing the way K-12 students learn. We provide innovative and engaging teaching services, making education accessible and enjoyable for students worldwide. We believe Love and Technology can make education better. With a strong commitment to academic excellence and holistic development, we are seeking a passionate and dedicated Academic Operations Assistant to join our team and play a pivotal role in shaping the educational experience for our students.
Your Role
We are seeking a dedicated and enthusiastic individual to join our team as an Teaching Assistant. As a crucial member of our educational community, the successful candidate will work closely with teachers to create a positive and supportive learning environment for elementary school students in math class. This position involves providing assistance in classroom activities, supporting students by providing feedback and extra practice, and communicate with their parents to provide suggestions.
Job Responsibilities
Classroom SupportAssist the lead teacher in preparing and organizing instructional materials.Support classroom management by reinforcing positive behavior and addressing any challenges that may arise.Provide one-on-one or small group assistance to students who may need additional help with assignments or understanding concepts.Student EngagementFoster a nurturing and inclusive atmosphere where students feel motivated and encouraged to participate.Collaborate with the lead teacher to implement engaging and age-appropriate activities that enhance the learning experience.Curriculum ImplementationAssist in the implementation of lesson plans, ensuring that educational objectives are met.Update the class one-drive shared folder for parents with class materials.Assessment and FeedbackSupport the lead teacher in assessing students' progress and maintaining accurate records.Provide constructive feedback to students to help them improve their academic performance.CommunicationMaintain open and effective communication with teachers, parents, and school administrators.Attend meetings and conferences as needed to discuss student progress and development.Classroom EnvironmentContribute to creating a positive, safe, and organized classroom environment.Assist in the setup and maintenance of educational displays and bulletin boards.Operational SupportSupport the online or in-person educational related activities, such as mock exam, daily practice, open house, etc.Welcome and lead students into the classroomPromote Think Academy courses to parents and friends through social media platformsJob Qualifications
High school diploma or equivalent; some college coursework in education or related field is preferred.Previous experience working with elementary school students is desired.Strong communication and interpersonal skills.Patience, flexibility, and a passion for working with children.Ability to collaborate effectively with teachers and staff.Mandarin speaking is a big plus.Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Read Less