Job Title: Guest Service Agent
Job Description:
We are seeking a dedicated and professional Guest Services Agent to join our hotel Front Desk team. The ideal candidate will possess excellent communication skills, a welcoming demeanor, and the ability to multitask efficiently in a fast-paced environment. As a Guest Services Agent, you will be the first point of contact for our guests, providing exceptional customer service with a smile.
Key Responsibilities:
- Greet and welcome guests promptly with a positive and friendly attitude.
- Efficiently manage check-in and check-out procedures, ensuring accuracy in guest information.
- Address and resolve guest inquiries, requests, or complaints in a timely and professional manner.
- Maintain an organized and tidy front desk area, ensuring all resources and information are up-to-date.
- Coordinate with housekeeping and maintenance teams to ensure guest needs are met.
- Assist with administrative tasks, such as booking reservations, answering phones, and handling correspondence.
- Uphold company policies and ensure a safe and secure environment for guests and staff.
Qualifications:
- High school diploma or equivalent; additional education in hospitality or related fields is a plus.
- Proven experience in a customer service role, preferably in a hotel or hospitality setting.
- Proficiency in using computer systems, reservation software, and office equipment.
- Strong problem-solving skills and the ability to work independently or as part of a team.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Multilingual skills are an advantage.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive training and development programs.
- Health, dental, and vision insurance options.
- Paid time off and holiday packages.
- Opportunities for career advancement within the company.
Join our team and contribute to creating memorable experiences for our guests. We look forward to welcoming you as our next Guest Services Agent!
Read LessJob Title: Chief Engineer
Job Description:
We are seeking a skilled and experienced engineering leader to oversee the maintenance, repair, and reliability of a hotel’s building systems and equipment. This role is responsible for supporting a safe, comfortable, and well-maintained environment for guests and team members while ensuring operational efficiency, budget awareness, and compliance with applicable standards.
Responsibilities:
- Lead the daily operations of the engineering and maintenance department.
- Oversee preventive maintenance programs for HVAC, plumbing, electrical, life safety, kitchen equipment, and other building systems.
- Respond to maintenance issues promptly and coordinate repairs to minimize disruption to guests and operations.
- Inspect facilities regularly to identify maintenance needs, safety concerns, and opportunities for improvement.
- Manage work orders, service requests, and project assignments from start to finish.
- Supervise, train, and schedule engineering team members and outside contractors as needed.
- Monitor inventory levels for tools, parts, and supplies and support cost-effective purchasing decisions.
- Ensure compliance with safety procedures, local regulations, and hotel brand standards.
- Support capital improvement projects, renovations, and equipment upgrades.
- Maintain accurate records related to inspections, maintenance activities, and equipment performance.
Qualifications:
- Proven experience in hotel, hospitality, or commercial facilities engineering and maintenance.
- Strong knowledge of building systems, preventive maintenance practices, and repair procedures.
- Experience leading a team and coordinating multiple priorities in a fast-paced environment.
- Ability to troubleshoot mechanical, electrical, plumbing, and general building issues.
- Familiarity with safety standards, fire/life safety systems, and regulatory compliance requirements.
- Excellent communication, organization, and problem-solving skills.
- Ability to work collaboratively with departments across the property to support guest satisfaction.
- Comfort using maintenance management systems, logs, and operational reporting tools.
- Previous supervisory or managerial experience in a hospitality engineering department.
- Technical certifications or vocational training in a related field.
- Experience with HVAC controls, energy management systems, or capital project coordination.
- Knowledge of sustainability practices and energy-saving initiatives.
Benefits:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career advancement.
Equal Opportunity Commitment: We are committed to building a diverse and inclusive workplace and welcome applicants from all backgrounds. Employment decisions are based on qualifications, experience, and business needs.
Join our team and contribute to providing an immaculate and welcoming environment for our guests. If you are passionate about hospitality and have a meticulous eye for detail, we encourage you to apply for the Chief Engineer position.**Job Title: Night Auditor**
**Job Description:**
We are seeking a detail-oriented and dependable Night Auditor to join our dynamic team. The Night Auditor will be responsible for ensuring the smooth and efficient operation of the hotel during the overnight shift. This role is crucial in maintaining exemplary service standards and delivering a seamless guest experience.
**Key Responsibilities:**
- Perform nightly audit of the hotel's financial transactions and reporting.
- Process guest check-ins and check-outs, ensuring a welcoming and efficient experience.
- Respond to guest inquiries and resolve issues, providing exceptional customer service.
- Balance and reconcile all accounts, including guest, restaurant, and departmental ledgers.
- Prepare reports for management, including income and expense summaries.
- Monitor hotel security, ensuring the safety and well-being of guests and staff during the night.
- Coordinate with housekeeping and maintenance teams to address any overnight needs.
- Handle guest reservations, modifications, and cancellations with accuracy.
- Collaborate with other departments to ensure seamless operations.
- Maintain confidentiality of guest information and adhere to data security protocols.
**Qualifications:**
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Previous experience in a similar role or in the hospitality industry is an asset.
- Strong numerical aptitude and attention to detail.
- Excellent communication and customer service skills.
- Proficiency with hotel management software and financial systems is advantageous.
- Ability to work independently and make quick decisions in high-pressure situations.
- Flexible schedule, including availability to work overnight shifts, weekends, and holidays.
- Professional demeanor and appearance.
**Benefits:**
- Competitive salary
- Health and dental insurance
- Paid time off
- Opportunities for career development and growth
- Employee discounts at hotel amenities
If you are a dedicated and meticulous professional with a passion for hospitality, we invite you to apply for the Night Auditor position. Join our team and contribute to creating memorable experiences for our guests.
Read LessJob Title: Housekeeping Manager
Job Description:
We are seeking a dedicated and experienced Housekeeping Manager to join our team and ensure the highest standards of cleanliness, orderliness, and efficiency within our establishment. The successful candidate will possess strong leadership skills and a keen attention to detail, contributing to an exceptional guest experience.
Responsibilities:
- Oversee and manage all housekeeping operations to maintain cleanliness and orderliness throughout the property.
- Develop and implement housekeeping procedures to uphold high standards of hygiene and presentation.
- Recruit, train, supervise, and evaluate housekeeping staff, fostering a positive and productive work environment.
- Coordinate with other departments to ensure smooth operations and address any specific cleaning requirements.
- Monitor and manage inventory levels of cleaning supplies and equipment, ensuring timely procurement within budget.
- Inspect rooms and common areas to ensure compliance with quality standards and address any deficiencies promptly.
- Develop and manage the housekeeping budget, optimizing resource allocation without compromising on service quality.
- Ensure compliance with safety and sanitation policies, conducting regular inspections and providing corrective instructions when necessary.
- Handle guest queries and complaints in a professional manner, taking prompt actions to resolve issues.
Qualifications:
- Proven experience in housekeeping management, preferably in a hospitality environment.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent organizational and time-management skills.
- Strong communication skills, both verbal and written.
- Knowledge of housekeeping and inventory management software is advantageous.
- Ability to stand for extended periods and to perform physical tasks as needed.
Benefits:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career advancement.
Join our team and contribute to providing an immaculate and welcoming environment for our guests. If you are passionate about hospitality and have a meticulous eye for detail, we encourage you to apply for the Housekeeping Manager position.
Read LessWe are seeking a highly motivated and strategic Hotel Sales Manager to join our team and play a key role in driving revenue growth and market positioning at The View Hotel, a Trademark by Wyndham located in Orlando, FL, 178 rooms.
Position Overview
The Hotel Sales Manager is responsible for leading proactive sales efforts, developing strategic partnerships, and executing revenue-driving initiatives across key market segments. This individual will work closely with on-property leadership and Extreme Hospitality’s management team to maximize topline performance while ensuring alignment with all stake holders to achieve operational excellence.
This is a high-impact role for a results-driven professional who thrives in a fast-paced, entrepreneurial environment and is passionate about hospitality, relationships, and performance.
Key Responsibilities
Develop and execute comprehensive sales and marketing strategies to drive occupancy, ADR, and total revenue across all segments (corporate, group, leisure, and local demand generators).Identify, prospect, and secure new business through direct sales efforts, networking, community engagement, and strategic outreach.Main focus will be to increase all room segments, with primary emphasis on FIT, Tour, Sports, SMERF and Leisure markets.Build and maintain strong relationships with corporate clients, travel managers, event planners, and local partners.Conduct outside sales calls, site tours, sales blitzes, and participate in industry events and trade showsCollaborate with revenue management and operations teams to align pricing, positioning, and guest experience strategies.Monitor market trends, competitive set performance, and demand patterns to uncover new revenue opportunities.Partner with property leadership to ensure seamless execution of group business and exceptional guest experiences.Maintain accurate sales reporting, forecasting, and pipeline management.Uphold brand standards and ensure compliance with company policies and operational procedures.Qualifications
Proven experience in hotel sales, hospitality management, or a related field with a track record of driving revenue growth.Strong understanding of hotel sales processes, revenue management principles, and financial performance metrics.Experience working within branded hotel environments (Marriott, Hilton, Hyatt, etc.) is a plus, however experience with independent hotels is preferred. Excellent communication, negotiation, and relationship-building skills.Ability to work cross-functionally with operations, revenue management, and ownership groups.Highly organized with strong attention to detail and follow-through.Self-starter with an entrepreneurial mindset and a results-oriented approach.Experience with CRM systems, sales reporting tools, and hotel PMS systems preferred.Why Join Extreme Hospitality
At Extreme Hospitality, we don’t just manage hotels we unlock their full potential. Our team is composed of driven, collaborative professionals who are passionate about performance, innovation, and creating best-in-class guest experiences.
Benefits
401(k) with company matchMedical, dental, and vision insurancePaid time off and holidaysPerformance-based bonus opportunitiesProfessional development and growth opportunities within a rapidly expanding platformExposure to a diverse portfolio of branded and independent assets Read Less