The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You're a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.
What You Get To Do Every DayEducate customers on The RealReal's mission of sustainable fashion and business structure
Drive sales through customer engagement, suggestive selling, and sharing product knowledge
Clearly communicate our consignment process and set proper expectations with the consignor during drop off
Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards
Ensure product is handled to the highest quality standards
Provide a high level of service while navigating multiple customer journeys simultaneously
Educate customers on The RealReal mission and business structure
Build brand loyalty by delivering a best in class customer experience
Outreach daily to existing customers to drive traffic to retail store
Support consignor relations issues
Assist with opening and closing procedures
Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards
Other duties as assigned
What You Bring To The RoleMinimum Requirements:
1+ years retail experience in a customer or business-facing position
Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
Dedication to delivering an elevated experience to both customers and employees
Ability to problem solve in order to meet the needs of customers
A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
Comfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome
Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration
Ability to excel in a dynamic, fast paced environment
Preferred Requirements:
Previous luxury/consignment retail experience
Proficiency with Google Suite and Salesforce
Experience using Mac iOS operating system
Compensation, Benefits, + PerksFULL TIME BENEFITS
$750/month bonus (at target)
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental, Vision & Commuter Benefits (applicable locations)
Paid Parental Leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
PART TIME BENEFITS
$375/month bonus (at target)
Employee Stock Purchase Plan
9 Paid Company Holidays
9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's and men's fashion, fine jewelry and watches, art, and homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Read LessAs a Watch Coordinator for Fine Jewelry & Watches, you will strive to maintain smooth operations of inbound processing and authentication of fine jewelry and watches, collaborating with watchmakers, fine jewelry specialists, external vendors, other departments, other Authentication Centers and Management.
What You Get To Do EverydayAccurately sort and scan all inbound/outbound product into system and physical locations, maintaining FIFO orderMonitor, report on and respond to product queues across locations, moving product quickly through the pipelineBe the point of contact for Repair program; shipping/receiving and invoice tracking; maintaining internal and external systems; communicating updates to internal customers and consignorsInvestigate and resolve inquiries and issues with urgencyTrack exceptions, rejections and buy-outs, communicating to appropriate channelsOrder supplies and tools for multiple locationsAdhere to quality standards and SOPs; create process documentation, ensuring ongoing operational quality and efficiencyAdministrative dutiesWhat You Bring To The Role2+ years of customer service, event, account or project management experience required. Watch and/or jewelry experience requiredBachelor's degree from an accredited college or university preferredGraduate Gemology diploma preferredStrong organizational skills, attention to detail and accuracySound decision making skillsCustomer service and collaborative mindsetThe ability to prioritize multiple time-sensitive tasks and/or escalate issuesComfort and ease with navigating business and/or warehouse systems requiredIntermediate to advanced level knowledge of Microsoft Office and/or Google SuiteCompensation, Benefits, + PerksEmployee Stock Purchase Plan401K with Company MatchMedical, Dental & Vision InsurancePaid parental leave9 Paid Company Holidays18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)Find out more about our Benefits here.The expected hourly rate for this role is $21.00-$21.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's and men's fashion, fine jewelry and watches, art, and homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Read LessThe Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You're a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.
What You Get To Do Every DayEducate customers on The RealReal's mission of sustainable fashion and business structureDrive sales through customer engagement, suggestive selling, and sharing product knowledgeClearly communicate our consignment process and set proper expectations with the consignor during drop offCarefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standardsEnsure product is handled to the highest quality standardsProvide a high level of service while navigating multiple customer journeys simultaneouslyBuild brand loyalty by delivering a best in class customer experienceOutreach daily to existing customers to drive traffic to retail storeSupport consignor relations issuesAssist with opening and closing proceduresSupport store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standardsOther duties as assignedWhat You Bring To The RoleMinimum Requirements:
1+ years retail experience in a customer or business-facing positionAbility to work flexible hours to meet the needs of the business which may include holidays, evenings and weekendsDedication to delivering an elevated experience to both customers and employeesAbility to problem solve in order to meet the needs of customersA positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all timesReceptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performanceComfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcomeStrong organizational and time management skills; ability to balance competing priorities without showing stress or frustrationAbility to excel in a dynamic, fast paced environmentPreferred Requirements:
Previous luxury/consignment retail experienceProficiency with Google Suite and SalesforceExperience using Mac iOS operating systemCompensation, Benefits, + PerksFULL TIME BENEFITS
$750/month bonus (at target)Employee Stock Purchase Plan401K with Company MatchMedical, Dental, Vision & Commuter Benefits (applicable locations)Paid Parental Leave9 Paid Company Holidays18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)Find out more about our Benefits here.The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's and men's fashion, fine jewelry and watches, art, and homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Read LessThe Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply generation, sales, and client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You're a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.
Every day, you will educate customers on The RealReal's mission of sustainable fashion and business structure. Drive sales through customer engagement, suggestive selling, and sharing product knowledge. Clearly communicate our consignment process and set proper expectations with the consignor during drop off. Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards. Ensure product is handled to the highest quality standards. Provide a high level of service while navigating multiple customer journeys simultaneously. Educate customers on The RealReal mission and business structure. Build brand loyalty by delivering a best in class customer experience. Outreach daily to existing customers to drive traffic to retail store. Support consignor relations issues. Assist with opening and closing procedures. Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards. Other duties as assigned.
Minimum requirements include 1+ years retail experience in a customer or business-facing position, ability to work flexible hours to meet the needs of the business, dedication to delivering an elevated experience to both customers and employees, ability to problem solve in order to meet the needs of customers, a positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times, receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance, comfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome, strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration, and ability to excel in a dynamic, fast paced environment. Preferred requirements include previous luxury/consignment retail experience, proficiency with Google Suite and Salesforce, and experience using Mac iOS operating system.
Compensation, benefits, and perks include a $375/month bonus (at target), Employee Stock Purchase Plan, 9 paid company holidays, 9 paid time off (PTO) days (PTO starts accruing on first day of work), and an expected hourly rate of $21.00-$25.00. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Read LessOur team at The RealReal is growing, and we're seeking experienced sales professionals to drive consignment business. As a Luxury Consignment Executive (LCE), you'll play a vital role in Outside Salesacquiring luxury items from clients and building both new and repeat business within your assigned territory. This role is ideal for someone who is customer-focused, self-motivated, and thrives in a quota-driven, in-home appointment sales environment.
Client Outreach: Engage new and existing clients through daily outreach and in-home appointments to drive consignment activity. Develop and execute creative networking and outreach strategies to attract new consignors and foster repeat business.
Lead Generation & Conversion: Proactively build pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors. Leverage Salesforce CRM to effectively manage a book of business.
Sales Performance: Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth.
Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal's e-commerce centers.
Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement.
Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process.
Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns.
Field Work: Spend the majority of timeover 70%in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments.
Minimum Requirements:
3+ years of proven success in performance-driven direct sales roles, with a consistent track record of meeting or exceeding targets.
Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele.
Highly motivated, results-oriented, and comfortable operating independently in a fast-paced, field-based environment.
Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication; proficient in Salesforce (or similar CRM).
Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver's license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and lift up to 25 lbs as needed.
Willing and able to travel more than 70% within the designated market.
Preferred Requirements:
Prior experience in selling luxury goods and/or high-end services.
Established book of business with existing client relationships.
Strong understanding of fashion trends and the luxury market.
Compensation, Benefits, + Perks:
Base salary plus uncapped commission
$2,000/month commission - top performers earning over $5,000/month
Additional $500 bonus potential (at target)
Annual Elite Club Trip for top performers
Monthly sales competitions (i.e. cash | prizes | site credit)
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
The expected salary range for this role is $60,000.00-$65,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's and men's fashion, fine jewelry and watches, art, and homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Read Less