Other Duties
Reviews and makes recommendations to HR leadership for improvement of Company's policies, procedures, and practices on personnel matters.Participates in administrative staff meetings and attends other meetings and seminars.Supports HR projects as needed or as required by HR leadershipQualifications:
Bachelor’s degree required.3+ years of HR experience. 7 or more years of experience might be used in lieu of educational requirements.Professional Human Resources Certification preferredPrevious experience in the restaurant/hospitality industry a plusBilingual in English and Spanish a plus Knowledge and Skills: The ability to engage in reasoned dialogue on all issues, be flexible, and affect change.Ability to coach and partner effectively with business leaders to meet business objectivesStrong employee relations skills and talent management experienceRobust clients focus with outstanding judgment, critical thinking, and verbal and written skills.Solid organizational skills and attention to detailProfessional and well organizedKnowledge of Microsoft Office productsAbility to travel to company locations as needed We use eVerify to confirm U.S. Employment eligibility. Read LessPosition Summary:
Responsible for all aspects of the financial results reporting and analysis. Prepares and presents periodic financial results and projections. Performs variance analysis and other key financial analysis and reviews.
Overview
This is an in-office position located at 1624 Market St., Denver, CO 80202. The individual hired for this role is expected to be on-site and work in the office each day. Remote or hybrid work arrangements are not available for this position.
We are seeking a detail-oriented and strategic Financial Analyst to join our dynamic team in the restaurant industry. As a Financial Analyst, you will play a critical role in evaluating the financial health of the company, providing insights to optimize profitability, and supporting key decision-making processes. You will be responsible for analyzing financial performance, forecasting future trends, and identifying areas for operational improvement.
Essential Functions and Responsibilities:
Responsible for working with the field and the Senior Director of FP&A to prepare the annual budget, as applicable.Prepares and maintains the Company’s liquidity forecast, as applicable.Prepares periodic and quarterly Field Bonus computations, as applicable.Responsible for extensive actual versus budget comparison reporting.Periodically produces industry reporting comparisons.Prepares and analyzes weekly sales and labor reports including hours worked and productivity measures.Supports the Real Estate Department by preparing new site Income Statement and Capital Requirement projections.Produces ad hoc reports as requested by the Senior Director of FP&A, CFO and others from the leadership team.Identifies and suggests trends, resulting implications, key actions, and strategic implications.Coordinate and evaluate the capital spending review process for the company.Leads scenario modeling efforts.Prepares presentations in support of board meetings, monthly/quarterly senior leadership meetings, and various strategic initiatives.Responsible for Menu Engineering and pricing analytics, as applicableDaily sales review, inquiries and monitoring of trends, as applicableResponsible for marketing analytics reporting on trends and ROI’s.Oversight and maintenance of our Mirus BI tool, as applicable.Skills/Knowledge:
Excellent verbal and written communication skills, including the ability to organize, prepare, and present reports and analysis.Excellent analytical and computer skillsStrong Microsoft Office skills (Excel, PowerPoint).Strong knowledge of generally accepted accounting principles and comfortable working with different financial packages.Education/Experience:
2-4 years of finance and/or accounting experience with progressive responsibility.Bachelor’s degree in accounting, finance, or related field required.MBA preferred. Accounting or financial systems experience required.Mirus BI and NCR Back Office a plusAbility to interact with various levels of the organization and outside contacts effectively and operate and manage processes. We use eVerify to confirm U.S. Employment eligibility. Read LessApply now to join the world of VIBE DINING as a key part of the guest experience!
Looking for a fast-paced, high-energy opportunity that keeps you connected to the hospitality industry? Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality.
This is an in-office position located at 1624 Market St., Denver, CO 80202. The individual hired for this role is expected to be on-site and work in the office each day. Remote or hybrid work arrangements are not available for this position.
New pay incentive:
We offer a pay incentive for evenings and weekends to reward our hardworking team members.
Take advantage of this opportunity to boost your earnings!
Call Center Perks:
Full time employees receive $250 monthly commuter bonus/parking benefit $2.00 an hour extra incentive on Saturday and SundayTwo meals provided to Call Center Team DailyFlexible scheduling options to accommodate work-life balanceShifts available: This is not your standard 9-to-5 job
Our business hours:
6am-1am daily, with a wide range of possible shifts depending on availability. Examples include 6am-2pm, 10am-6pm, 2pm-10pm, 5pm-1am.
POSITION SUMMARY
The Reservations Supervisor is primarily responsible for overseeing the day to day operations of the Reservations Department, ensuring that agents are following procedures and providing first rate service by effectively taking reservations and communicating guest inquiries accurately in a friendly and courteous manner; demonstrating patience, empathy, adaptability, consistency, clear communication, and knowledge necessary; have exceptional time management skill, an admirable work ethic, upbeat attitude and the ability to use positive language. Most communication is handled over the phone although some processes are dealt with via written communication. This position may be required to work nights, weekends and holidays.
SUPERVISOR RESPONSIBILITIES
o Oversee Reservation Agents
o Monitors and evaluates phone calls and emails ensuring agents are following TOG standard procedures
o Weekly full venue checks using OpenTable to ensure agents are following procedures and monitor overbooking/ irregular patterns
o Assign daily tasks and ensure they are done. Assign additional tasks as they arise
o Review opening and closing check lists
o Review coyle reports, address any concerns and acknowledge accomplishments
o Ensure that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.
o Maintain accurate employee records pertaining to development and counseling
o Ensures all updates/revisions are communicated properly to staff
o Attend and facilitate meetings
Reservationist Duties
o Answering phones and emails when volume picks up or understaffed
o Sending reports to management
o Handles any difficult guests for reservationists
o Works with management to remediate any issues
o Follows up with guest recovery options
OpenTable Management
Changing existing shifts/creating new ones
Closing days for Buyouts
Manage all updates i.e. Shift Notes, Bulletin Boards, Directions, Restaurant Info, Holidays
Customer Service and Problem Solving
Quick thinker and able to step in and assist. Able to get to the bottom of an issue quickly to find a resolution that will satisfy the guest
Able to remain gracious, apologetic and pleasant to ensure a positive guest experience
Always ready to provide superior customer service at all times.
Knows the details of each property and is prepared to answer any difficult questions that may arise.
Anticipate guests needs, respond promptly however busy with their own workload
Department SOP’s
Create and update manual, forms, related SOP’s, email templates
Creates worksheets for tracking information
TRAINING
Train reservationists, hosts, managers and DOP’s standard TOG Policy including but not limited to:
o Verbiage
o Reservation recommendations
o Good customer service
o Guest complaints
o RingCentral Phone use
o OpenTable use
SIDEWORK & REPORTING
Oversee Gift Cards: Purchasing, Processing, Audit
Marketing: WDYHAU Tracking, Review Marketing Reports, Assign Comment Card Entries, Guest Report Exports, Concierge Reports
Side Projects for DOP’s & Management: Comp sets, Printing training manuals, Data entry, Menu preparation, Worksheet creation/ editing
Reports: Oversee queue reports, Phone & Email Monitoring Reports, Email Tracking Reports, Phone Report, Development Reports.
Why Join Our Team?
Comprehensive Benefits PackageMedical, Dental, and Vision InsuranceGroup Life and Disability InsuranceGroup Accident, Hospital Indemnity, and Critical Illness InsuranceTraditional and Roth 401(k) PlanExclusive Perks & Growth OpportunitiesEmployee Dining Discounts and/or Complimentary Onsite MealsCareer Development & Limitless Growth OpportunitiesIf you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.Paid Time OffEmployee Assistance Program (EAP)Commuter and Dependent Care Benefits We use eVerify to confirm U.S. Employment eligibility. Read LessApply now to join the world of VIBE DINING as a key part of the guest experience!
Looking for a fast-paced, high-energy opportunity that keeps you connected to the hospitality industry? Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality.
Pay incentive:
We offer a pay incentive for evenings and weekends to reward our hardworking team members.
Monday through Friday: Employees working 7 PM or later will earn an extra $1 per hour.Saturdays & Sundays: Employees working any hours on these days will earn an extra $2 per hour.Call Center Perks:
Full time employees receive $250 monthly commuter bonus Part time employees receive $150 monthly commuter bonusTwo meals provided to Call Center Team DailyFlexible scheduling options to accommodate work-life balanceShifts available: This is not your standard 9-to-5 job—our call center operates during peak dining hours to serve guests when they need us most. Must be comfortable with evening, late-night, and weekend availability.
Our business hours:
6am-1am daily, with a wide range of possible shifts depending on availability. Examples include 6am-2pm, 10am-6pm, 2pm-10pm, 5pm-1am.
JOB DESCRIPTION
The Guest Service Agent is a critical part of our team, handling high-volume guest inquiries across multiple platforms (phone, chat, email, and social media). You’ll coordinate reservations, private dining, catering, and take-out orders while ensuring each guest experience is seamless and stress-free.
If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality, this role is for you!
WHO YOU ARE
A driven individual who cares passionately about providing a high-level of customer serviceExcited to grow your career with the leaders of Vibe DiningProficiency in programs like Contact Center communication software, OpenTable, and Microsoft 365Has the ability to set priorities and meet deadlinesAbility to acknowledge, solve problems and coordinate decision in an expedited and efficient mannerHas excellent phone etiquette with a personality that shines through to our guestsGood writing, time management, interpersonal, organizational, and communication skillsThe ability to work in a high volume and ever-changing environmentMust have availability to work nights, weekends and holidaysAlways maintains a professional demeanor and is punctual and reliable for your team members.Why Join Our Team?
Comprehensive Benefits PackageMedical, Dental, and Vision InsuranceGroup Life and Disability InsuranceGroup Accident, Hospital Indemnity, and Critical Illness InsuranceTraditional and Roth 401(k) PlanExclusive Perks & Growth OpportunitiesEmployee Dining Discounts and/or Complimentary Onsite MealsCareer Development & Limitless Growth OpportunitiesIf you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.Paid Time OffEmployee Assistance Program (EAP)Commuter and Dependent Care Benefits We use eVerify to confirm U.S. Employment eligibility. Read LessJoin the Global Leader in VIBE Dining!
This is an in-office position located at 1624 Market St., Denver, CO 80202. The individual hired for this role is expected to be on-site and work in the office each day. Remote or hybrid work arrangements are not available for this position.
Why Join Our Team?
Industry-Leading Compensation Package
Bonus EligibleOpportunities for Merit-Based Raises & Performance Incentives. Rewarding dedication, skill, and excellence in the Vibe Dining Experience.Collaborative culture that values innovation, excellence, and leadershipComprehensive Benefits Package
Medical, Dental, and Vision Insurance Group Life and Disability Insurance Group Accident, Hospital Indemnity, and Critical Illness Insurance Traditional and Roth 401(k) PlanExclusive Perks & Growth Opportunities
Financial Analysis & Reporting:
Lead the preparation and delivery of weekly, monthly, and quarterly financial reporting packages, dashboards, and operational performance analysis.Analyze financial performance across key business metrics, including sales, labor, food & beverage costs, and EBITDA, and provide recommendations to support operational and financial decision-making.Perform variance analysis utilizing data from the general ledger, POS, labor, inventory, and other operational systems.Synthesize financial and operational data into clear, concise reporting for leadership and cross-functional teams.Partner with operations leadership to support pricing strategy, menu engineering, promotions, and cost control initiatives.Prepare and maintain the Company’s liquidity forecast, as applicable.Review periodic and quarterly field bonus calculations for accuracy and consistency.Ensure accuracy, consistency, and quality across all financial reporting, analyses, and deliverables.Drive improvements in financial systems, reporting tools, dashboards, and automation processes to enhance reporting efficiency and visibility.Budgeting & Forecasting:
Support the annual budgeting process across restaurant and corporate operations.Develop and maintain financial forecasts, monitor performance against budget, and provide recommendations based on business trends and operational results.Partner with department leaders to improve forecasting accuracy and financial accountability. Cost Control & Margin Optimization:
1. Analyze restaurant operating costs, including labor, food & beverage, and controllable expenses, and identify opportunities to improve profitability and operational efficiency.
2. Partner cross-functionally with operations, marketing, supply chain, and accounting teams to support business initiatives and financial performance objectives.
3. Monitor key operational metrics, including inventory, waste, labor efficiency, and sales trends, to support margin improvement initiatives.
4. Act as a strategic finance partner to restaurant operations, providing financial guidance and performance visibility to support operational decision-making.
Leadership & Team Development:
1. Manage, mentor, and develop finance team members while fostering a collaborative and high-performance culture.
2. Review team outputs to ensure quality, consistency, and accuracy across reporting and analysis.
3. Demonstrate initiative, ownership, and leadership within a lean, fast-paced environment with broad exposure across multiple areas of the business.
4. Lead PowerBI training sessions focused on P&L review for new restaurant operators.
Knowledge and Skills
1. Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
2. Advanced Excel and financial modeling skills; experience with Power BI or other reporting tools preferred.
3. Excellent verbal and written communication skills, with the ability to present financial information to various levels of the organization.
4. Ability to manage multiple priorities and meet deadlines in a fast-paced, multi-unit environment.
5. Strong attention to detail with a proactive, solution-oriented mindset.
6. Collaborative team player with a willingness to support various areas of the business.
Required Education and Experience
1. Bachelor’s degree in Finance, Accounting, Economics, or related field.
2. 5–8+ years of experience in financial analysis, finance, or related roles, preferably within the restaurant, hospitality, retail, or multi-unit industry.
3. Experience supporting operational finance, business performance analysis, and cross-functional decision-making.
4. Strong understanding of restaurant financials, including labor cost management, food & beverage costing, inventory control, and margin optimization.
5. Experience working with financial systems, reporting tools, and business intelligence platforms (e.g., Excel, Power BI, restaurant-specific systems).
Join the Global Leader in VIBE Dining!
This is an in-office position located at 1624 Market St., Denver, CO 80202. The individual hired for this role is expected to be on-site and work in the office each day. Remote or hybrid work arrangements are not available for this position.
Why Join Our Team?
Industry-Leading Compensation Package
Opportunities for Merit-Based Raises & Performance Incentives. Rewarding dedication, skill, and excellence in the Vibe Dining Experience.Collaborative culture that values innovation, excellence, and leadershipComprehensive Benefits Package
Medical, Dental, and Vision Insurance Group Life and Disability Insurance Group Accident, Hospital Indemnity, and Critical Illness Insurance Traditional and Roth 401(k) PlanExclusive Perks & Growth Opportunities
Employee Dining Discounts and/or Complimentary Onsite MealsCareer Development & Limitless Growth OpportunitiesIf you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.Paid Time OffEmployee Assistance Program (EAP)Commuter and Dependent Care Benefits