Job DescriptionJob DescriptionJOB SUMMARY:The Field Service Support Specialist will provide comprehensive administrative and management support to the field service management team of IEM, a large electrical equipment manufacturing company. This role involves coordinating field service activities, managing documentation, assisting in the scheduling of field service technicians and maintaining internal NICET certifications for the FS department. This role is responsible for assisting with managing NICET test taking, deployments of practice tests and ensuring the techs make their test dates. This position will regularly interface between multiple departments within our company as well with outside vendors, customers and other manufacturing facilities in the IEM family. This position will work closely with the Field Service Senior Director, while also interfacing with the purchasing and manufacturing teams to ensure material and parts requests are fulfilled correctly, ensure they will be received at the customer sites prior to being needed onsite by our field technicians. The Field Service Support Specialist will be required to follow up with the field team to ensure all closeout documentation is completed correctly from the field and that the techs have successfully uploaded this documentation to our internal ERP and CRM systems. Assist with scheduling and coordination of assigned tasks, report to management if there are any unfulfilled items that prevent customer invoicing. Responsible for assisting management with creating monthly financial reports related to field services financial performance associated with completed projects. This role is responsible to assist in creating PowerPoint presentations and perform other duties which may be required by your supervisor KEY RESPONSIBILITIES: Administrative Support:Maintain and update service records, contracts, and customer/vendor information in the FS company database.Prepare and distribute completes service reports, invoices, project close out paperwork and other documentation required.Assist in onboarding new vendors and contractors, issuing the compliance documentation and follow up through completion of the onboarding process.Ensure all new vendor and contractors’ documentation is compliant with company policies, procedures and industry regulations. Tracking and ensuring the FS field team submits ALL customer field trip service/start up reports on a weekly basis for review and record.Completing expense reports for the Senior Director and VP of Services monthly for review and submission to accounting utilizing the Certify expense report system. Assist in the RMA - (Return Material Authorization) documentation development process for FS. Assist the FS management team in compiling FS data and completing monthly financial performance reports associated with technician utilization, WIP reports, Direct/Indirect labor costs, OH costs, GP% and department Portfolio reviews.Ensure that all field service personnel are up to date with company policies, procedures, technical training and safety guidelines per the new hire - 4-week onboarding process. Scheduling and Coordination:Assist in scheduling and dispatching field service technicians based on training requirements, customer needs and availability. Coordinate travel arrangements, accommodations and logistics for field service personnel and FS management.Monitor service schedules associated will completed projects to ensure timely completion and submission of service reports to the customer and for internal records. Liaise with other IEM departments to ensure seamless coordination and support for field service operations. Communicate effectively with field service technicians, providing them with necessary information and updates related to internal process changes initiated by the FS management team.Assist in the planning and execution of field service projects from a administrative role associated with ensuring adherence to timelines and project budgets.Assist in tracking project progress, help identify potential risks/issues and recommend corrective actions.Prepare project status reports and present them to the Field Service Director on a bi-weekly and monthly basis. Collect data related to field service activities, performance metrics and customer feedback.Generate quarterly reports and presentations for FS management review, highlighting key insights and trends. Inventory Management:Monitor and manage inventory levels of service parts, tools and test equipment.Coordinate with the procurement team to ensure timely replenishment of necessary supplies. Maintain accurate records of inventory transactions, perform regular inventory documentation and system audits.Tracking the shipping and receiving of delivered FS parts and test equipment that arrive at the Boardman facility. Assist in developing an asset tracking system for FS tools and equipment.QUALIFICATIONS: Education:Bachelor’s or Associate’s degree in Business Administration, Management, or a related field. Experience/Skills Required:Minimum of 3 years experience in an administrative or support role, preferably in a fast-paced environment.Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)Ability to work effectively in a cross-functional team environment.Proficiency in working in ERP and CRM systems.Problem-solving mindset with the ability to handle complex issues.Attention to detail and strong organizational skills.Ability to manage multiple tasks and priorities in a fast-paced environment.Excellent communication skills.Work well with others in a team environment.Willingness to travel occasionally to company manufacturing facilities and FS regional offices.
Job DescriptionJob DescriptionJOB SUMMARY:The Field Service Support Specialist will provide comprehensive administrative and management support to the field service management team of IEM, a large electrical equipment manufacturing company. This role involves coordinating field service activities, managing documentation, assisting in the scheduling of field service technicians and maintaining internal NICET certifications for the FS department. This role is responsible for assisting with managing NICET test taking, deployments of practice tests and ensuring the techs make their test dates. This position will regularly interface between multiple departments within our company as well with outside vendors, customers and other manufacturing facilities in the IEM family. This position will work closely with the Field Service Senior Director, while also interfacing with the purchasing and manufacturing teams to ensure material and parts requests are fulfilled correctly, ensure they will be received at the customer sites prior to being needed onsite by our field technicians. The Field Service Support Specialist will be required to follow up with the field team to ensure all closeout documentation is completed correctly from the field and that the techs have successfully uploaded this documentation to our internal ERP and CRM systems. Assist with scheduling and coordination of assigned tasks, report to management if there are any unfulfilled items that prevent customer invoicing. Responsible for assisting management with creating monthly financial reports related to field services financial performance associated with completed projects. This role is responsible to assist in creating PowerPoint presentations and perform other duties which may be required by your supervisor KEY RESPONSIBILITIES: Administrative Support:Maintain and update service records, contracts, and customer/vendor information in the FS company database.Prepare and distribute completes service reports, invoices, project close out paperwork and other documentation required.Assist in onboarding new vendors and contractors, issuing the compliance documentation and follow up through completion of the onboarding process.Ensure all new vendor and contractors’ documentation is compliant with company policies, procedures and industry regulations. Tracking and ensuring the FS field team submits ALL customer field trip service/start up reports on a weekly basis for review and record.Completing expense reports for the Senior Director and VP of Services monthly for review and submission to accounting utilizing the Certify expense report system. Assist in the RMA - (Return Material Authorization) documentation development process for FS. Assist the FS management team in compiling FS data and completing monthly financial performance reports associated with technician utilization, WIP reports, Direct/Indirect labor costs, OH costs, GP% and department Portfolio reviews.Ensure that all field service personnel are up to date with company policies, procedures, technical training and safety guidelines per the new hire - 4-week onboarding process. Scheduling and Coordination:Assist in scheduling and dispatching field service technicians based on training requirements, customer needs and availability. Coordinate travel arrangements, accommodations and logistics for field service personnel and FS management.Monitor service schedules associated will completed projects to ensure timely completion and submission of service reports to the customer and for internal records. Liaise with other IEM departments to ensure seamless coordination and support for field service operations. Communicate effectively with field service technicians, providing them with necessary information and updates related to internal process changes initiated by the FS management team.Assist in the planning and execution of field service projects from a administrative role associated with ensuring adherence to timelines and project budgets.Assist in tracking project progress, help identify potential risks/issues and recommend corrective actions.Prepare project status reports and present them to the Field Service Director on a bi-weekly and monthly basis. Collect data related to field service activities, performance metrics and customer feedback.Generate quarterly reports and presentations for FS management review, highlighting key insights and trends. Inventory Management:Monitor and manage inventory levels of service parts, tools and test equipment.Coordinate with the procurement team to ensure timely replenishment of necessary supplies. Maintain accurate records of inventory transactions, perform regular inventory documentation and system audits.Tracking the shipping and receiving of delivered FS parts and test equipment that arrive at the Dublin facility. Assist in developing an asset tracking system for FS tools and equipment.QUALIFICATIONS: Education:Bachelor’s or Associate’s degree in Business Administration, Management, or a related field. Experience/Skills Required:Minimum of 3 years experience in an administrative or support role, preferably in a fast-paced environment.Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)Ability to work effectively in a cross-functional team environment.Proficiency in working in ERP and CRM systems.Problem-solving mindset with the ability to handle complex issues.Attention to detail and strong organizational skills.Ability to manage multiple tasks and priorities in a fast-paced environment.Excellent communication skills.Work well with others in a team environment.Willingness to travel occasionally to company manufacturing facilities and FS regional offices.
Job DescriptionJob DescriptionIEM (Industrial Electric Mfg.) is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM is delivering customer-specific solutions to meet the ever-changing power requirements of growth industries across the world. This position offers an exciting opportunity within an innovative, growing company, with a backlog of bookings that go beyond 3 years. We would prefer a candidate nearby our Phoenix office, but this role can vary from onsite to hybrid and even remote for the right candidate.
PURPOSE OF POSITION:The Field Services Project Manager is responsible for actively working with and assisting Senior Project Managers with the planning, coordination, and execution of projects within our organization. This role works closely with various departments to ensure that projects are completed on time, within budget, and meet high quality standards. This position is based at a remote or home location.ESSENTIAL FUNCTIONS:Assist in the development of project plans, timelines, and budgets.Coordinate resources, equipment, and information needed for projects.Monitor project progress and track project performance and milestones.Prepare reports and proactively and regularly communicate project status to stakeholders.Identify and resolve issues and risks that may impact project delivery.Ensure adherence to project scope and objectives.Collaborate with team members to achieve project goals.Support senior project managers in day-to-day project management tasks.Perform other duties as assigned by Sr. Project Managers and direct Manager.
COMPETENCIES:Project planning and schedulingBudgeting and financial managementRisk management and problem-solvingCustomer relationship managementExcellent interpersonal and customer service skills.Quality assurance and controlLeadership and team developmentEffective communication and presentationAbility to work independentlyExcellent organizational and time management skills and attention to detail.Proficient with Microsoft Office Suite or related software.
EDUCATION AND EXPERIENCE:Bachelor’s degree in Business Administration, Management, Engineering, or a related field preferred.Strong organizational and time management skills.Excellent verbal and written communication abilities.Ability to work effectively in a fast-paced environment.Proficiency in project management software tools is a plusPrior internship or work experience in project management is preferred but not required
PHYSICAL/MENTAL/ENVIRONMENTAL:Physical Demands: Activities: Sitting – 90% Walking/Standing – 10% Lifting: Must be able to lift up to 10lbs. Vision: Long periods of close work on computer screen.Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.Environment: Climate controlled office space
Job DescriptionJob DescriptionIEM (Industrial Electric Mfg.) is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM is delivering customer-specific solutions to meet the ever-changing power requirements of growth industries across the world. This position offers an exciting opportunity within an innovative, growing company, with a backlog of bookings that go beyond 3 years. We would prefer a candidate nearby our Dallas office, but this role can vary from onsite to hybrid and even remote for the right candidate.
PURPOSE OF POSITION:The Field Services Project Manager is responsible for actively working with and assisting Senior Project Managers with the planning, coordination, and execution of projects within our organization. This role works closely with various departments to ensure that projects are completed on time, within budget, and meet high quality standards. ESSENTIAL FUNCTIONS:Assist in the development of project plans, timelines, and budgets.Coordinate resources, equipment, and information needed for projects.Monitor project progress and track project performance and milestones.Prepare reports and proactively and regularly communicate project status to stakeholders.Identify and resolve issues and risks that may impact project delivery.Ensure adherence to project scope and objectives.Collaborate with team members to achieve project goals.Support senior project managers in day-to-day project management tasks.Perform other duties as assigned by Sr. Project Managers and direct Manager.
COMPETENCIES:Project planning and schedulingBudgeting and financial managementRisk management and problem-solvingCustomer relationship managementExcellent interpersonal and customer service skills.Quality assurance and controlLeadership and team developmentEffective communication and presentationAbility to work independentlyExcellent organizational and time management skills and attention to detail.Proficient with Microsoft Office Suite or related software.
EDUCATION AND EXPERIENCE:Bachelor’s degree in Business Administration, Management, Engineering, or a related field preferred.Strong organizational and time management skills.Excellent verbal and written communication abilities.Ability to work effectively in a fast-paced environment.Proficiency in project management software tools is a plusPrior internship or work experience in project management is preferred but not required
PHYSICAL/MENTAL/ENVIRONMENTAL:Physical Demands: Activities: Sitting – 90% Walking/Standing – 10% Lifting: Must be able to lift up to 10lbs. Vision: Long periods of close work on computer screen.Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.Environment: Climate controlled office space
Job DescriptionJob DescriptionIEM is the largest independent full-line manufacturer of electrical distribution and control systems in North America. The Company has developed one of the most sophisticated electrical product manufacturing systems in the world and has cultivated partnerships with leading component suppliers resulting in optimal solutions to customer problems.
Position SummaryWe are seeking an experienced and dynamic Learning Programs Manager to join our team. As a key member of IEM’s Talent Development team, you will support implementation of Talent Development programs, systems, and tools across multiple sites and with multiple site leadership teams, ensuring alignment across sites. You will be a key partner with your local site leadership, training team, and SMEs to support knowledge and skill building for production and corporate employees. If you are passionate about organizational learning and talent development, and welcome the challenge of helping to build a robust training program to equip employees with the skills they need to excel in a dynamic industrial environment, we encourage you to apply.
Responsibilities:Assessment and Needs Analysis:Conduct thorough needs assessments and task analysis to identify skill gaps and training requirements.Analyze performance data and feedback to inform curriculum design.Curriculum Design and Delivery:Collaborate with subject matter experts and other critical stakeholders to design and deliver high-impact training programs for employees at all levels.Leverage adult learning principles and innovative methodologies to create engaging content.Develop comprehensive training materials, including e-learning modules, instructor-led courses, job aids, and assessments.Evaluation and Measurement:Assess the impact of training programs through evaluations, surveys, and performance metrics.Use data to refine content and delivery methods.Program Management:Manage end-to-end training initiatives, from needs assessment to evaluation.Coordinate logistics, schedules, and resources for training events.Monitor program effectiveness and make continuous improvements.Ensure training programs align with regulatory and compliance requirements as appropriate.Stakeholder Engagement:Build strong relationships with internal stakeholders, including HR, business units, and leadership.Consult with managers and other stakeholders to identify skill gaps and recommend targeted learning solutions.Facilitation:Lead engaging training sessions for employees, managers, and leaders.Use various delivery methods (virtual, classroom, blended) to accommodate diverse learning preferences and needs.Foster an interactive and participatory learning environment.Learning Technology and Systems:Stay abreast of learning technologies and trends.Optimize the Learning Management System (LMS) for seamless content delivery and to maintain accurate records of training activities.Other duties as assigned by supervisor.
Qualifications:Minimum of 5 years of experience in talent development, with a focus on learning program design and facilitation.Demonstrated experience in developing learning programs, including applying effective instructional design models. Experience with Action Mapping or similar models strongly preferred.Proficiency in e-learning authoring tools (Articulate 360 preferred), multimedia tools, and Microsoft Office.Ability to work independently and manage multiple initiatives simultaneously.Excellent verbal and written communication skills, including presentation and facilitation skills.Certification in instructional design, talent development, or related areas is a plus.
EducationBachelor's degree in Instructional Design, Human Resources, Organizational Development, Education, or related field. Master's degree is a plus.
Job DescriptionJob DescriptionIEM, (Industrial Electric Manufacturing, Inc.) is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in Noth America for over half a century. This position offers an exciting opportunity within an innovative, employee-oriented company. Position SummaryWe are seeking a highly organized, professional, and customer-oriented Order Support Specialist to join our Services Support team. In this role, you will be responsible for managing and tracking customer quotations, coordinating order entry, initiating invoicing, and ensuring prompt collection of payments for post-production, non-warrantable services. You will work closely with general contractors, electrical contractors, and high-level customer contacts, as well as internal stakeholders across field service, finance, and fulfillment. The ideal candidate brings extensive customer-facing experience, enjoys relationship-building, and thrives in a detail-oriented, fast-paced environment. Your role will be pivotal in maintaining high levels of customer satisfaction while supporting internal process excellence. Key Responsibilities Proactively follow up on all customer quotations, with a strong focus on securing purchase orders and tracking payment for non-warrantable, post-production services, including:Critical spares kits/componentsSite damage repairsField modifications due to customer change requestsMonitor and escalate past-due payments, engaging directly with customers to resolve outstanding items in a timely and professional manner.Track all monies owed related to customer-specific quotations, ensuring accuracy and visibility across teams.Enter orders accurately and promptly upon receipt of customer purchase orders.Trigger invoicing processes in coordination with services offered through field services or production teams ensuring timely billing and cash flow.Communicate internally upon PO receipt to initiate necessary fulfillment or service actions.Track and invoice all received POs against applicable services or components delivered.Collaborate closely with field service teams to track and process “labor-only” quotations and payments.Partner with internal teams to continuously refine and improve tracking systems and process workflows.Provide regular updates on outstanding quotations and payment statuses to internal stakeholders.Qualifications 3–5 years of experience in a customer support, inside sales, or order management role—preferably in a technical, service, or manufacturing environment.Proven experience in customer-facing roles with contractors and high-level client contacts.Strong organizational and follow-up skills; detail-oriented with excellent time management.Polished, professional communication style with the ability to manage sensitive payment conversations tactfully.Familiarity with order entry and invoicing processes; ERP system experience is highly desirable.Proficient in Microsoft Office (especially Excel); experience with CRM tools is a plus.Demonstrated ability to collaborate across departments and work effectively in a team-oriented setting.Positive attitude, solution-driven mindset, and a passion for delivering excellent customer service.Ability to travel occasionally within the US and Canada to support business needs.
Job DescriptionJob DescriptionIEM, (Industrial Electric Manufacturing, Inc.) is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in Noth America for over half a century. This position offers an exciting opportunity within an innovative, employee-oriented company. Position SummaryWe are looking for a proactive, collaborative, and hands-on Project Manager to support a manufacturer of power distribution equipment. You’ll be responsible for ensuring smooth project execution despite production volatility and supply chain fluctuations. This role involves coordinating with stakeholders across operations, engineering, supply chain, and commercial teams—locally and across multiple factories—to develop and implement creative solutions that meet customer commitments. The ideal candidate thrives in a fast-paced environment, is solutions-oriented, and knows how to keep teams aligned and engaged through change.Key Responsibilities Coordinate production schedules with site and regional teams to ensure on-time delivery. Maintain clear, proactive communication with internal and external stakeholders—keeping everyone updated on progress, delays, and changes.Coordinate with Production, Materials, Engineering, Sales, and Shipping to manage change orders, back orders, and late-stage project issues.Partner with production to monitor output, flagging potential risks and escalating as needed to protect customer deliverables.Participate in weekly production and factory meetings to align on priorities and mitigate risks.Act as the point of coordination for field service change notices and component and manufactured parts supply support when needed.Communicate field-driven design changes to production and procurement and monitor their implementation.Support factory material tracking for field service work and maintain up-to-date tools/logs.Document and align processes with sister factories to ensure consistency and efficiency.Monitor and manage design changes throughout the production process, ensuring smooth handoff between engineering, production, and supply chain.Drive standardization of project execution practices across the factory.Collaborate with Quality & Reliability (Q&R) to support factory initiatives and investigate customer feedback.Initiate or support corrective actions related to quality issues identified in the field.Coordinate and support factory acceptance testing and associated quality documentation.Qualifications Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, or a related technical field.Project Management certification (PMP or equivalent) is an asset.2+ years of project management experience in manufacturing environmentExperience coordinating across operations, engineering, supply chain, and commercial teams.Prior involvement in field service support, including handling change notices, parts supply, or field modifications.Strong planning, prioritization, and organizational skills.Excellent communicator with a proactive, problem-solving mindset.Comfortable in fast-paced, hands-on environments.Collaborative, team-first attitude—able to motivate others and build alignment.Proficient in MS Project, Excel, and ERP systems and tools, previous Infor experience would be an asset.Ability to travel occasionally within the US and Canada to support business needs.
Job DescriptionJob DescriptionIEM, (Industrial Electric Manufacturing, Inc.) is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in Noth America for over half a century. This position offers an exciting opportunity within an innovative, employee-oriented company.Position SummaryWe are seeking a highly organized and hands-on Order Management Program Manager to lead a team responsible for deploying high volumes of equipment to customer sites in a dynamic and fast-paced manufacturing environment. The ideal candidate thrives under pressure, is highly adaptable, and possesses a strong operational background in high-growth sectors. A high degree of attention to detail, resourcefulness, and excellent people management skills are essential for success in this role. You will also ensure outstanding customer experience delivery and track record of exceeding service level agreements. Key Responsibilities: Lead, coach, and develop an on-site and remote team responsible for order management, site deployments and finished goods inventory management.Build a cohesive, high-performing team with diverse personalities and backgrounds.Allocate workload and deployment sites based on capacity and performance metrics.Oversee full order lifecycle from business award to final delivery and confirmation.Manage VMI operations and deployment schedules to ensure timely execution.Enforce adherence to SOPs and best practices, optimizing for efficiency and quality.Own KPI definition, tracking, and reporting; drive continuous improvement initiatives.Develop and document workflow maps, team responsibilities, and interdepartmental handoffs.Analyze team and program performance to identify training needs and areas of improvement.Act as a key liaison for internal stakeholders (Program Managers, Supply Chain, Finance, and Operations).Manage first-line customer interactions, issue resolution, and delivery assurance.Qualifications: Bachelor’s degree in Supply Chain, Business Administration, Operations Management, or related field.5+ years of experience in order management, deployment programs, or supply chain leadershipStrong experience managing remote and in-person teams.Demonstrated ability to handle complex workflows, multiple priorities, and tight deadlines.Hands-on and resourceful leader who leads by example and thrives on execution.High emotional intelligence and ability to manage diverse personality types.Proven ability to build scalable processes in high-pressure environments.Strong communication skills and the ability to align cross-functional teams.Proficient in ERP systems, order management tools, and customer portals.Advanced Excel or data analysis skills; experience with KPI reporting tools a plus.Ability to travel occasionally within the US and Canada to support business needs.
Job DescriptionJob DescriptionIEM, (Industrial Electric Manufacturing, Inc.) is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in Noth America for over half a century. This position offers an exciting opportunity within an innovative, employee-oriented company. Position SummaryWe are seeking a highly organized, professional, and customer-oriented Order Support Specialist to join our Services Support team. In this role, you will be responsible for managing and tracking customer quotations, coordinating order entry, initiating invoicing, and ensuring prompt collection of payments for post-production, non-warrantable services. You will work closely with general contractors, electrical contractors, and high-level customer contacts, as well as internal stakeholders across field service, finance, and fulfillment. The ideal candidate brings extensive customer-facing experience, enjoys relationship-building, and thrives in a detail-oriented, fast-paced environment. Your role will be pivotal in maintaining high levels of customer satisfaction while supporting internal process excellence. Key Responsibilities Proactively follow up on all customer quotations, with a strong focus on securing purchase orders and tracking payment for non-warrantable, post-production services, including:Critical spares kits/componentsSite damage repairsField modifications due to customer change requestsMonitor and escalate past-due payments, engaging directly with customers to resolve outstanding items in a timely and professional manner.Track all monies owed related to customer-specific quotations, ensuring accuracy and visibility across teams.Enter orders accurately and promptly upon receipt of customer purchase orders.Trigger invoicing processes in coordination with services offered through field services or production teams ensuring timely billing and cash flow.Communicate internally upon PO receipt to initiate necessary fulfillment or service actions.Track and invoice all received POs against applicable services or components delivered.Collaborate closely with field service teams to track and process “labor-only” quotations and payments.Partner with internal teams to continuously refine and improve tracking systems and process workflows.Provide regular updates on outstanding quotations and payment statuses to internal stakeholders.Qualifications 3–5 years of experience in a customer support, inside sales, or order management role—preferably in a technical, service, or manufacturing environment.Proven experience in customer-facing roles with contractors and high-level client contacts.Strong organizational and follow-up skills; detail-oriented with excellent time management.Polished, professional communication style with the ability to manage sensitive payment conversations tactfully.Familiarity with order entry and invoicing processes; ERP system experience is highly desirable.Proficient in Microsoft Office (especially Excel); experience with CRM tools is a plus.Demonstrated ability to collaborate across departments and work effectively in a team-oriented setting.Positive attitude, solution-driven mindset, and a passion for delivering excellent customer service.Ability to travel occasionally within the US and Canada to support business needs.
Job DescriptionJob DescriptionIEM, (Industrial Electric Manufacturing, Inc.) is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in Noth America for over half a century. This position offers an exciting opportunity within an innovative, employee-oriented company. Position SummaryWe are looking for a proactive, collaborative, and hands-on Project Manager to support a manufacturer of power distribution equipment. You’ll be responsible for ensuring smooth project execution despite production volatility and supply chain fluctuations. This role involves coordinating with stakeholders across operations, engineering, supply chain, and commercial teams—locally and across multiple factories—to develop and implement creative solutions that meet customer commitments. The ideal candidate thrives in a fast-paced environment, is solutions-oriented, and knows how to keep teams aligned and engaged through change.Key Responsibilities Coordinate production schedules with site and regional teams to ensure on-time delivery. Maintain clear, proactive communication with internal and external stakeholders—keeping everyone updated on progress, delays, and changes.Coordinate with Production, Materials, Engineering, Sales, and Shipping to manage change orders, back orders, and late-stage project issues.Partner with production to monitor output, flagging potential risks and escalating as needed to protect customer deliverables.Participate in weekly production and factory meetings to align on priorities and mitigate risks.Act as the point of coordination for field service change notices and component and manufactured parts supply support when needed.Communicate field-driven design changes to production and procurement and monitor their implementation.Support factory material tracking for field service work and maintain up-to-date tools/logs.Document and align processes with sister factories to ensure consistency and efficiency.Monitor and manage design changes throughout the production process, ensuring smooth handoff between engineering, production, and supply chain.Drive standardization of project execution practices across the factory.Collaborate with Quality & Reliability (Q&R) to support factory initiatives and investigate customer feedback.Initiate or support corrective actions related to quality issues identified in the field.Coordinate and support factory acceptance testing and associated quality documentation.Qualifications Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, or a related technical field.Project Management certification (PMP or equivalent) is an asset.2+ years of project management experience in manufacturing environmentExperience coordinating across operations, engineering, supply chain, and commercial teams.Prior involvement in field service support, including handling change notices, parts supply, or field modifications.Strong planning, prioritization, and organizational skills.Excellent communicator with a proactive, problem-solving mindset.Comfortable in fast-paced, hands-on environments.Collaborative, team-first attitude—able to motivate others and build alignment.Proficient in MS Project, Excel, and ERP systems and tools, previous Infor experience would be an asset.Ability to travel occasionally within the US and Canada to support business needs.
