Why Morgan Group?
There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our residents, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:
Advancement opportunitiesTrainingLow-cost Medical, Dental, VisionFlexible Spending Accounts (Medical, Limited Purpose & Dependent Care)Health Savings AccountVoluntary Life InsuranceLong-Term Disability InsuranceCompany Paid Life InsuranceCompany Paid Short-Term Disability Insurance401K (Traditional & Roth) with Company MatchEmployee Assistance ProgramPaid Time Off plans including:VacationSickFloating HolidayBereavement LeaveHoliday ScheduleReferral Bonus ProgramThis position is also eligible for leasing commissions and renewal commissions.How does Morgan Group benefit you?
The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
Duties and responsibilities
Leasing
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Document all telephone and in-person visits on appropriate reports.Maintain all electronic guest cards, documentation, and follow-up according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needsProvide Welcome Letter and Move-In Instructions to all approved applicants.Ensure all lease paperwork has been signed electronically, prior to scheduled move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Monitor advertising effectiveness. Gather information about market competition in the area and file.Represent the company in a professional manner at all the times.Administrative
Accept rental payments and give immediately to Assistant Community Manager.Type lease and complete appropriate paperwork and input information on Property Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.Doc Management- upload all necessary documents to resident profile, maintain contact / miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab.Maintain and record daily inspections for the community.Distribute important communication and notices to the residents through the property app.Maintain accurate monthly commission records on leases and renewals for bonus purposes.Assist management team with other various tasks as required.Consistently implement policies of the community.Resident Retention
Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.Maintain open communication with Property Manager and Maintenance Supervisor.Contribute to cleanliness and curb appeal of the community on continuing basis.Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.Neighborhood Marketing
Participate in outreach marketing activities on a regular basis to obtain prospective residents.Advise residents of referral concessions (if permitted).Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.Distribute newsletters, pamphlets, flyers, etc.Conduct market surveys and shop competitive communities.Essential Job Functions:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.Demonstrate an ability to support and contribute to community team.Demonstrate strong oral, written and electronic communication skills.Operate telephone, Ipad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal / resident app and Social Media Platforms.Must possess a positive attitude and the ability to smile under all circumstances.Complete all required training in order to comply with new or existing laws.Ability to work a flexible schedule, including evenings and weekends.Two (2) years’ experience in previous relevant customer service.Neat, clean, professional at all times throughout the workday and/or whenever present at the community.Comply with expectations as demonstrated in the employee handbook.Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.Successfully pass drug test.Qualifications
REQUIRED: High School Diploma or better
PREFERRED: Associates Degree or better, Bachelor’s Degree or better
Experience
Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.In addition, proven experience in the following is required:Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.Above average organizational and verbal skills.Ability to accurately perform basic mathematical functions.Strong customer service and marketing skills. Read LessWhy Morgan Group?
There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our residents, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:
Advancement opportunitiesTrainingLow-cost Medical, Dental, VisionFlexible Spending Accounts (Medical, Limited Purpose & Dependent Care)Health Savings AccountVoluntary Life InsuranceLong-Term Disability InsuranceCompany Paid Life InsuranceCompany Paid Short-Term Disability Insurance401K (Traditional & Roth) with Company MatchEmployee Assistance ProgramPaid Time Off plans including:VacationSickFloating HolidayBereavement LeaveHoliday ScheduleReferral Bonus ProgramThis position is also eligible for leasing commissions and renewal commissions.How does Morgan Group benefit you?
The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
Duties and responsibilities
Leasing
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Document all telephone and in-person visits on appropriate reports.Maintain all electronic guest cards, documentation, and follow-up according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needsProvide Welcome Letter and Move-In Instructions to all approved applicants.Ensure all lease paperwork has been signed electronically, prior to scheduled move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Monitor advertising effectiveness. Gather information about market competition in the area and file.Represent the company in a professional manner at all the times.Administrative
Accept rental payments and give immediately to Assistant Community Manager.Type lease and complete appropriate paperwork and input information on Property Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.Doc Management- upload all necessary documents to resident profile, maintain contact / miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab.Maintain and record daily inspections for the community.Distribute important communication and notices to the residents through the property app.Maintain accurate monthly commission records on leases and renewals for bonus purposes.Assist management team with other various tasks as required.Consistently implement policies of the community.Resident Retention
Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.Maintain open communication with Property Manager and Maintenance Supervisor.Contribute to cleanliness and curb appeal of the community on continuing basis.Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.Neighborhood Marketing
Participate in outreach marketing activities on a regular basis to obtain prospective residents.Advise residents of referral concessions (if permitted).Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.Distribute newsletters, pamphlets, flyers, etc.Conduct market surveys and shop competitive communities.Essential Job Functions:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.Demonstrate an ability to support and contribute to community team.Demonstrate strong oral, written and electronic communication skills.Operate telephone, Ipad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal / resident app and Social Media Platforms.Must possess a positive attitude and the ability to smile under all circumstances.Complete all required training in order to comply with new or existing laws.Ability to work a flexible schedule, including evenings and weekends.Two (2) years’ experience in previous relevant customer service.Neat, clean, professional at all times throughout the workday and/or whenever present at the community.Comply with expectations as demonstrated in the employee handbook.Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.Successfully pass drug test.Qualifications
REQUIRED: High School Diploma or better
PREFERRED: Associates Degree or better, Bachelor’s Degree or better
Experience
Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.In addition, proven experience in the following is required:Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.Above average organizational and verbal skills.Ability to accurately perform basic mathematical functions.Strong customer service and marketing skills. Read LessWhy Morgan Group?
There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our residents, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:
Advancement opportunitiesTrainingLow-cost Medical, Dental, VisionFlexible Spending Accounts (Medical, Limited Purpose & Dependent Care)Health Savings AccountVoluntary Life InsuranceLong-Term Disability InsuranceCompany Paid Life InsuranceCompany Paid Short-Term Disability Insurance401K (Traditional & Roth) with Company MatchEmployee Assistance ProgramPaid Time Off plans including:VacationSickFloating HolidayBereavement LeaveHoliday ScheduleReferral Bonus ProgramThis position is also eligible for leasing commissions and renewal commissions.How does Morgan Group benefit you?
The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
Duties and responsibilities
Leasing
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Document all telephone and in-person visits on appropriate reports.Maintain all electronic guest cards, documentation, and follow-up according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needsProvide Welcome Letter and Move-In Instructions to all approved applicants.Ensure all lease paperwork has been signed electronically, prior to scheduled move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Monitor advertising effectiveness. Gather information about market competition in the area and file.Represent the company in a professional manner at all the times.Administrative
Accept rental payments and give immediately to Assistant Community Manager.Type lease and complete appropriate paperwork and input information on Property Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.Doc Management- upload all necessary documents to resident profile, maintain contact / miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab.Maintain and record daily inspections for the community.Distribute important communication and notices to the residents through the property app.Maintain accurate monthly commission records on leases and renewals for bonus purposes.Assist management team with other various tasks as required.Consistently implement policies of the community.Resident Retention
Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.Maintain open communication with Property Manager and Maintenance Supervisor.Contribute to cleanliness and curb appeal of the community on continuing basis.Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.Neighborhood Marketing
Participate in outreach marketing activities on a regular basis to obtain prospective residents.Advise residents of referral concessions (if permitted).Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.Distribute newsletters, pamphlets, flyers, etc.Conduct market surveys and shop competitive communities.Essential Job Functions:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.Demonstrate an ability to support and contribute to community team.Demonstrate strong oral, written and electronic communication skills.Operate telephone, Ipad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal / resident app and Social Media Platforms.Must possess a positive attitude and the ability to smile under all circumstances.Complete all required training in order to comply with new or existing laws.Ability to work a flexible schedule, including evenings and weekends.Two (2) years’ experience in previous relevant customer service.Neat, clean, professional at all times throughout the workday and/or whenever present at the community.Comply with expectations as demonstrated in the employee handbook.Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.Successfully pass drug test.Qualifications
REQUIRED: High School Diploma or better
PREFERRED: Associates Degree or better, Bachelor’s Degree or better
Experience
Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.In addition, proven experience in the following is required:Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.Above average organizational and verbal skills.Ability to accurately perform basic mathematical functions.Strong customer service and marketing skills. Read LessWhy Morgan Group?
There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our residents, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:
Advancement opportunitiesTrainingLow-cost Medical, Dental, VisionFlexible Spending Accounts (Medical, Limited Purpose & Dependent Care)Health Savings AccountVoluntary Life InsuranceLong-Term Disability InsuranceCompany Paid Life InsuranceCompany Paid Short-Term Disability Insurance401K (Traditional & Roth) with Company MatchEmployee Assistance ProgramPaid Time Off plans including:VacationSickFloating HolidayBereavement LeaveHoliday ScheduleReferral Bonus ProgramThis position is also eligible for leasing commissions and renewal commissions.How does Morgan Group benefit you?
The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
Duties and responsibilities
Leasing
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Document all telephone and in-person visits on appropriate reports.Maintain all electronic guest cards, documentation, and follow-up according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needsProvide Welcome Letter and Move-In Instructions to all approved applicants.Ensure all lease paperwork has been signed electronically, prior to scheduled move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Monitor advertising effectiveness. Gather information about market competition in the area and file.Represent the company in a professional manner at all the times.Administrative
Accept rental payments and give immediately to Assistant Community Manager.Type lease and complete appropriate paperwork and input information on Property Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.Doc Management- upload all necessary documents to resident profile, maintain contact / miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab.Maintain and record daily inspections for the community.Distribute important communication and notices to the residents through the property app.Maintain accurate monthly commission records on leases and renewals for bonus purposes.Assist management team with other various tasks as required.Consistently implement policies of the community.Resident Retention
Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.Maintain open communication with Property Manager and Maintenance Supervisor.Contribute to cleanliness and curb appeal of the community on continuing basis.Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.Neighborhood Marketing
Participate in outreach marketing activities on a regular basis to obtain prospective residents.Advise residents of referral concessions (if permitted).Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.Distribute newsletters, pamphlets, flyers, etc.Conduct market surveys and shop competitive communities.Essential Job Functions:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.Demonstrate an ability to support and contribute to community team.Demonstrate strong oral, written and electronic communication skills.Operate telephone, Ipad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal / resident app and Social Media Platforms.Must possess a positive attitude and the ability to smile under all circumstances.Complete all required training in order to comply with new or existing laws.Ability to work a flexible schedule, including evenings and weekends.Two (2) years’ experience in previous relevant customer service.Neat, clean, professional at all times throughout the workday and/or whenever present at the community.Comply with expectations as demonstrated in the employee handbook.Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.Successfully pass drug test.Qualifications
REQUIRED: High School Diploma or better
PREFERRED: Associates Degree or better, Bachelor’s Degree or better
Experience
Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.In addition, proven experience in the following is required:Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.Above average organizational and verbal skills.Ability to accurately perform basic mathematical functions.Strong customer service and marketing skills. Read LessWhy Morgan Group?
There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our residents, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:
Advancement opportunitiesTrainingLow-cost Medical, Dental, VisionFlexible Spending Accounts (Medical, Limited Purpose & Dependent Care)Health Savings AccountVoluntary Life InsuranceLong-Term Disability InsuranceCompany Paid Life InsuranceCompany Paid Short-Term Disability Insurance401K (Traditional & Roth) with Company MatchEmployee Assistance ProgramPaid Time Off plans including:VacationSickFloating HolidayBereavement LeaveHoliday ScheduleReferral Bonus ProgramThis position is also eligible for leasing commissions and renewal commissions.How does Morgan Group benefit you?
The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
Duties and responsibilities
Leasing
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Document all telephone and in-person visits on appropriate reports.Maintain all electronic guest cards, documentation, and follow-up according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needsProvide Welcome Letter and Move-In Instructions to all approved applicants.Ensure all lease paperwork has been signed electronically, prior to scheduled move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Monitor advertising effectiveness. Gather information about market competition in the area and file.Represent the company in a professional manner at all the times.Administrative
Accept rental payments and give immediately to Assistant Community Manager.Type lease and complete appropriate paperwork and input information on Property Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.Doc Management- upload all necessary documents to resident profile, maintain contact / miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab.Maintain and record daily inspections for the community.Distribute important communication and notices to the residents through the property app.Maintain accurate monthly commission records on leases and renewals for bonus purposes.Assist management team with other various tasks as required.Consistently implement policies of the community.Resident Retention
Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.Maintain open communication with Property Manager and Maintenance Supervisor.Contribute to cleanliness and curb appeal of the community on continuing basis.Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.Neighborhood Marketing
Participate in outreach marketing activities on a regular basis to obtain prospective residents.Advise residents of referral concessions (if permitted).Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.Distribute newsletters, pamphlets, flyers, etc.Conduct market surveys and shop competitive communities.Essential Job Functions:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.Demonstrate an ability to support and contribute to community team.Demonstrate strong oral, written and electronic communication skills.Operate telephone, Ipad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal / resident app and Social Media Platforms.Must possess a positive attitude and the ability to smile under all circumstances.Complete all required training in order to comply with new or existing laws.Ability to work a flexible schedule, including evenings and weekends.Two (2) years’ experience in previous relevant customer service.Neat, clean, professional at all times throughout the workday and/or whenever present at the community.Comply with expectations as demonstrated in the employee handbook.Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.Successfully pass drug test.Qualifications
REQUIRED: High School Diploma or better
PREFERRED: Associates Degree or better, Bachelor’s Degree or better
Experience
Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.In addition, proven experience in the following is required:Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.Above average organizational and verbal skills.Ability to accurately perform basic mathematical functions.Strong customer service and marketing skills. Read LessWhy Morgan Group?
There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our residents, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:
Advancement opportunitiesTrainingLow-cost Medical, Dental, VisionFlexible Spending Accounts (Medical, Limited Purpose & Dependent Care)Health Savings AccountVoluntary Life InsuranceLong-Term Disability InsuranceCompany Paid Life InsuranceCompany Paid Short-Term Disability Insurance401K (Traditional & Roth) with Company MatchEmployee Assistance ProgramPaid Time Off plans including:VacationSickFloating HolidayBereavement LeaveHoliday ScheduleReferral Bonus ProgramThis position is also eligible for leasing commissions and renewal commissions.How does Morgan Group benefit you?
The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
Duties and responsibilities
Leasing
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Document all telephone and in-person visits on appropriate reports.Maintain all electronic guest cards, documentation, and follow-up according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needsProvide Welcome Letter and Move-In Instructions to all approved applicants.Ensure all lease paperwork has been signed electronically, prior to scheduled move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Monitor advertising effectiveness. Gather information about market competition in the area and file.Represent the company in a professional manner at all the times.Administrative
Accept rental payments and give immediately to Assistant Community Manager.Type lease and complete appropriate paperwork and input information on Property Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.Doc Management- upload all necessary documents to resident profile, maintain contact / miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab.Maintain and record daily inspections for the community.Distribute important communication and notices to the residents through the property app.Maintain accurate monthly commission records on leases and renewals for bonus purposes.Assist management team with other various tasks as required.Consistently implement policies of the community.Resident Retention
Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.Maintain open communication with Property Manager and Maintenance Supervisor.Contribute to cleanliness and curb appeal of the community on continuing basis.Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.Neighborhood Marketing
Participate in outreach marketing activities on a regular basis to obtain prospective residents.Advise residents of referral concessions (if permitted).Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.Distribute newsletters, pamphlets, flyers, etc.Conduct market surveys and shop competitive communities.Essential Job Functions:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.Demonstrate an ability to support and contribute to community team.Demonstrate strong oral, written and electronic communication skills.Operate telephone, Ipad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal / resident app and Social Media Platforms.Must possess a positive attitude and the ability to smile under all circumstances.Complete all required training in order to comply with new or existing laws.Ability to work a flexible schedule, including evenings and weekends.Two (2) years’ experience in previous relevant customer service.Neat, clean, professional at all times throughout the workday and/or whenever present at the community.Comply with expectations as demonstrated in the employee handbook.Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.Successfully pass drug test.Qualifications
REQUIRED: High School Diploma or better
PREFERRED: Associates Degree or better, Bachelor’s Degree or better
Experience
Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.In addition, proven experience in the following is required:Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.Above average organizational and verbal skills.Ability to accurately perform basic mathematical functions.Strong customer service and marketing skills. Read LessWhy Morgan Group?
There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our residents, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:
Advancement opportunitiesTrainingLow-cost Medical, Dental, VisionFlexible Spending Accounts (Medical, Limited Purpose & Dependent Care)Health Savings AccountVoluntary Life InsuranceLong-Term Disability InsuranceCompany Paid Life InsuranceCompany Paid Short-Term Disability Insurance401K (Traditional & Roth) with Company MatchEmployee Assistance ProgramPaid Time Off plans including:VacationSickFloating HolidayBereavement LeaveHoliday ScheduleReferral Bonus ProgramThis position is also eligible for leasing commissions and renewal commissions.How does Morgan Group benefit you?
The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
Duties and responsibilities
Leasing
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Document all telephone and in-person visits on appropriate reports.Maintain all electronic guest cards, documentation, and follow-up according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needsProvide Welcome Letter and Move-In Instructions to all approved applicants.Ensure all lease paperwork has been signed electronically, prior to scheduled move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Monitor advertising effectiveness. Gather information about market competition in the area and file.Represent the company in a professional manner at all the times.Administrative
Accept rental payments and give immediately to Assistant Community Manager.Type lease and complete appropriate paperwork and input information on Property Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.Doc Management- upload all necessary documents to resident profile, maintain contact / miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab.Maintain and record daily inspections for the community.Distribute important communication and notices to the residents through the property app.Maintain accurate monthly commission records on leases and renewals for bonus purposes.Assist management team with other various tasks as required.Consistently implement policies of the community.Resident Retention
Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.Maintain open communication with Property Manager and Maintenance Supervisor.Contribute to cleanliness and curb appeal of the community on continuing basis.Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.Neighborhood Marketing
Participate in outreach marketing activities on a regular basis to obtain prospective residents.Advise residents of referral concessions (if permitted).Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.Distribute newsletters, pamphlets, flyers, etc.Conduct market surveys and shop competitive communities.Essential Job Functions:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.Demonstrate an ability to support and contribute to community team.Demonstrate strong oral, written and electronic communication skills.Operate telephone, Ipad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal / resident app and Social Media Platforms.Must possess a positive attitude and the ability to smile under all circumstances.Complete all required training in order to comply with new or existing laws.Ability to work a flexible schedule, including evenings and weekends.Two (2) years’ experience in previous relevant customer service.Neat, clean, professional at all times throughout the workday and/or whenever present at the community.Comply with expectations as demonstrated in the employee handbook.Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.Successfully pass drug test.Qualifications
REQUIRED: High School Diploma or better
PREFERRED: Associates Degree or better, Bachelor’s Degree or better
Experience
Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.In addition, proven experience in the following is required:Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.Above average organizational and verbal skills.Ability to accurately perform basic mathematical functions.Strong customer service and marketing skills. Read LessWhy Morgan Group?
There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our tenants, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:
Advancement opportunitiesTrainingLow-cost Medical, Dental, VisionFlexible Spending Accounts (Medical, Limited Purpose & Dependent Care)Health Savings AccountVoluntary Life InsuranceLong-Term Disability InsuranceCompany Paid Life InsuranceCompany Paid Short-Term Disability Insurance401K (Traditional & Roth) with Company MatchEmployee Assistance ProgramPaid Time Off plans including:VacationSickFloating HolidayBereavement LeaveHoliday ScheduleReferral Bonus ProgramThis position is also eligible for renewal commissions and quarterly bonus program.How does Morgan Group benefit you?
The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
Duties and responsibilities
Leasing
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Document all telephone and in-person visits on appropriate reports.Maintain all electronic guest cards, documentation, and follow-up according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needsProvide Welcome Letter and Move-In Instructions to all approved applicants.Ensure all lease paperwork has been signed electronically, prior to scheduled move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Monitor advertising effectiveness. Gather information about market competition in the area and file.Represent the company in a professional manner at all the times.Administrative
Accept rental payments and give immediately to Assistant Community Manager.Type lease and complete appropriate paperwork and input information on Property Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.Doc Management- upload all necessary documents to resident profile, maintain contact / miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab.Maintain and record daily inspections for the community.Distribute important communication and notices to the residents through the property app.Maintain accurate monthly commission records on leases and renewals for bonus purposes.Assist management team with other various tasks as required.Consistently implement policies of the community.Resident Retention
Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.Maintain open communication with Property Manager and Maintenance Supervisor.Contribute to cleanliness and curb appeal of the community on continuing basis.Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.Neighborhood Marketing
Participate in outreach marketing activities on a regular basis to obtain prospective residents.Advise residents of referral concessions (if permitted).Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.Distribute newsletters, pamphlets, flyers, etc.Conduct market surveys and shop competitive communities.Essential Job Functions:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.Demonstrate an ability to support and contribute to community team.Demonstrate strong oral, written and electronic communication skills.Operate telephone, Ipad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal / resident app and Social Media Platforms.Must possess a positive attitude and the ability to smile under all circumstances.Complete all required training in order to comply with new or existing laws.Ability to work a flexible schedule, including evenings and weekends.Two (2) years’ experience in previous relevant customer service.Neat, clean, professional at all times throughout the workday and/or whenever present at the community.Comply with expectations as demonstrated in the employee handbook.Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.Successfully pass drug test.Qualifications
REQUIRED: High School Diploma or better
PREFERRED: Associates Degree or better, Bachelor’s Degree or better
Experience
Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.In addition, proven experience in the following is required:Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.Above average organizational and verbal skills.Ability to accurately perform basic mathematical functions.Strong customer service and marketing skills. Read LessWhy Morgan Group?
There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our residents, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:
Advancement opportunitiesTrainingLow-cost Medical, Dental, VisionFlexible Spending Accounts (Medical, Limited Purpose & Dependent Care)Health Savings AccountVoluntary Life InsuranceLong-Term Disability InsuranceCompany Paid Life InsuranceCompany Paid Short-Term Disability Insurance401K (Traditional & Roth) with Company MatchEmployee Assistance ProgramPaid Time Off plans including:VacationSickFloating HolidayBereavement LeaveHoliday ScheduleReferral Bonus ProgramHow does Morgan Group benefit you?
The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
Duties and Responsibilities
Specific job duties include, but are not limited to, the preparation, review, tracking and distribution of the following documents and tasks:
Request for Information (RFI’s)Communicate (verbally and written) questions effectively using plans, sketches and photographs as neededWorks to PE and APM to ensure that RFI’s are tagged on plans in Procore and field setWeekly Subcontractor MeetingAssist in creating 4- Week look ahead scheduleAssist in the preparation of the weekly subcontractor meeting (i.e., meeting agenda, as well as prepare and distribute meeting minutes to subcontractors on a weekly basis)Be prepared to review and discuss any new Plan Changes and RFI responsesAssist in discussion of weekly safety topicHot topics and IssuesPlans & RevisionsBasic understanding and ability to read plansWorks with PE and APM to maintain a current and permitted set of plans in the jobsite office for the local inspecting municipalityCheck plans and submit RFI’s as needed so that productivity is not hinderedEnsure RFI’s are being marked and clouded on the drawing sets, both in Procore and field setCommunicate changes to subcontractors in the field and ensure latest plans are being used in the field.SafetyConduct daily safety walkCorrect any issues immediately and report to sub’s foreman and superintendentDocument repeated offenses and email sub’s main office (copy PM) if an issue continues or is not corrected.SchedulesAssist Superintendent with updates to the projected and actual schedule prior to the team meeting each weekAssist Superintendent with creating a 4-week look ahead schedule to distribute at weekly sub meetingsPunch ListsCreate and distribute detailed completion lists and punch listsManage the completion of these listsInspectionsWorks with Project Engineer to track and review any open items created on inspectionsWork with city inspectors to pass inspections as neededInspect and verify the subcontractor’s layout of items. Examples include:Plumbing/electrical in slab roughDrywall layoutCabinet and appliance layoutRough in locations to match “box walk”Tile layoutFollow up on all Third-Party Inspections to make sure all deficiencies are clearedFair HousingWater ProofingStructuralConcreteWeldingSafetyBank InspectorsQAQCAny other InspectorBudgetCarefully control labor hours and invoiced expensesReview draws and invoices when requested for accuracy and report any issues to Project Manager and Superintendent.MeetingsParticipate in team and project meetings and prepare meeting minutes (i.e., jobsite, weekly team meetings, QAQC, subcontractor, pre-installation coordination, etc.).Qualifications
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written informationAdaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when neededExcellent organization and Time management skillsWorking experience in construction management preferredBasic knowledge of construction management processes, means and methodsBasic knowledge of building products, construction details and relevant rules, regulations and quality standardsBasic understanding of facets of the construction processFamiliarity with MS Word and Construction Management applications (ex: Word, Excel, Outlook, Procore, Textura, Primavera)Ability to plan and see the “big picture”Competent in conflict and crisis managementExcellent time and project management skillsBS degree in construction management, architecture, engineering or related field or equivalent experience in construction management.Has completed or will complete an OSHA 30HR safety certificationWorking Conditions
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. This position is sometimes performed in the local office and at project site(s) in outside weather conditions. Overtime will be required to meet project deadlines.
Physical Requirements
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Have endurance and ability to visit entire job site, including stairs or other elevated structures.
Direct Reports
Manages the Labor Foremen
Read LessWhy Morgan Group?
There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our tenants, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:
Advancement opportunitiesTrainingLow-cost Medical, Dental, VisionFlexible Spending Accounts (Medical, Limited Purpose & Dependent Care)Health Savings AccountVoluntary Life InsuranceLong-Term Disability InsuranceCompany Paid Life InsuranceCompany Paid Short-Term Disability Insurance401K (Traditional & Roth) with Company MatchEmployee Assistance ProgramPaid Time Off plans including:VacationSickFloating HolidayBereavement LeaveHoliday ScheduleReferral Bonus ProgramThis position is also eligible for renewal commissions and quarterly bonus program.How does Morgan Group benefit you?
The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
Duties and responsibilities
Leasing
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Document all telephone and in-person visits on appropriate reports.Maintain all electronic guest cards, documentation, and follow-up according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needsProvide Welcome Letter and Move-In Instructions to all approved applicants.Ensure all lease paperwork has been signed electronically, prior to scheduled move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Monitor advertising effectiveness. Gather information about market competition in the area and file.Represent the company in a professional manner at all the times.Administrative
Accept rental payments and give immediately to Assistant Community Manager.Type lease and complete appropriate paperwork and input information on Property Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.Doc Management- upload all necessary documents to resident profile, maintain contact / miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab.Maintain and record daily inspections for the community.Distribute important communication and notices to the residents through the property app.Maintain accurate monthly commission records on leases and renewals for bonus purposes.Assist management team with other various tasks as required.Consistently implement policies of the community.Resident Retention
Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.Maintain open communication with Property Manager and Maintenance Supervisor.Contribute to cleanliness and curb appeal of the community on continuing basis.Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.Neighborhood Marketing
Participate in outreach marketing activities on a regular basis to obtain prospective residents.Advise residents of referral concessions (if permitted).Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.Distribute newsletters, pamphlets, flyers, etc.Conduct market surveys and shop competitive communities.Essential Job Functions:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.Demonstrate an ability to support and contribute to community team.Demonstrate strong oral, written and electronic communication skills.Operate telephone, Ipad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal / resident app and Social Media Platforms.Must possess a positive attitude and the ability to smile under all circumstances.Complete all required training in order to comply with new or existing laws.Ability to work a flexible schedule, including evenings and weekends.Two (2) years’ experience in previous relevant customer service.Neat, clean, professional at all times throughout the workday and/or whenever present at the community.Comply with expectations as demonstrated in the employee handbook.Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.Successfully pass drug test.Qualifications
REQUIRED: High School Diploma or better
PREFERRED: Associates Degree or better, Bachelor’s Degree or better
Experience
Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.In addition, proven experience in the following is required:Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.Above average organizational and verbal skills.Ability to accurately perform basic mathematical functions.Strong customer service and marketing skills. Read Less