Job DescriptionJob DescriptionOur federal government solutions client is hiring a remote Systems Administrator (Mailman Administrator) to support their team in Rockville, MD.
Responsibilities:
- Support migration of existing mailman configuration from government server to client server.
- Interface with Drupal development team and MS Exchange admins.
Qualifications:
- Experience migrating existing mailing lists from Mailman 2 to Mailman 3.
- Experience in a Systems Admin role managing environments (Linux or Ubuntu) hosting Drupal sites.
- Bachelor’s degree or equivalent professional experience.
The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are a small, woman-owned business certified by the Women’s Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.
Job DescriptionJob DescriptionJob Title: Call Center Specialist - English/Spanish BilingualOur client, a highly regarded Northern Virginia Based Credit Union, is seeking a team of Call Center Representatives to join its team on for 3-month contract to hire role. (Potential to convert after 480 hours) This role will be primarily onsite and requires a credit/background check.
Hours:
Must be available Monday - Friday, 8-5 OR 9-6 ON-SITE
Two Saturdays per month (every other Saturday) is REMOTE working from 9 am - 1 pm EST. Company will supply laptop.
Under general supervision, but following established policies and procedures, assists members through a variety of contact methods on matters pertaining to their accounts, including balance inquiries, transfer of funds and general member service inquiries. Answers questions concerning services provided by the credit union from members and staff. Must possess excellent interpersonal communication skills and the ability to represent the Credit Union in a courteous, professional manner. Performs duties and responsibilities in accordance with principles, of Team Up, Serve with Purpose, Challenge Yourself and Own It. Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Perform other administrative and member related duties as assigned by the Member Solutions Center Management team.
Essential Functions & Responsibilities:
Receives and handles member inquiries by various contact methods in a courteous, professional manner. Provides accurate information to members regarding Credit Union services, products, policies and procedures. Advises members of federal regulations applicable to these policies and procedures. Resolves member complaints and corrects errors, continuously striving for first contact resolution.
10% of role - Performs a variety of loan support and servicing duties to include general information such as, due dates, taking payments, principal balances, payoffs, balance transfers and titles.
10% of role - Cross-sells credit union products and services to members that are applicable to the members’ financial needs.
10% of role - Maintains and updates member records as required, to include accurate documentation and follow up.
10% of role - Protects member account information by following identity verification process, being aware of phishing calls and using judgment when processing transactions on members’ accounts.
5% of role - Researches and investigates member inquiries.
Performance Measurements:
This position will be assessed against the following performance competencies:
Challenging Yourself
Communications
Serving with Purpose
Owning It
Teaming Up
2.This position will be assessed against annual goals.
Knowledge and Skills:
Experience”Minimum one year of financial institution experience and/or contact center experience preferred.Previous teller, lending, sales, or member/customer service experience preferred.Education: High school diploma or equivalent (GED).
Interpersonal Skills/Excellent interpersonal communication skills and problem-solving skills.Spanish Bilingual Required
Other Skills:Ability to learn and cross-sell credit union products and services based on members’ needs.Ability to multi-task efficiently and thorough attention to detail.Laptop proficient on Microsoft Word/Windows/Teams on multiple screens.Able to adapt to different working environments, to include in-office and hybrid.Physical Requirements: The ability to lift 25 lbs. and utilize standard office equipment including, but not limited to, laptop, fax, copier, telephone, etc.
Work Environment: Ability to function in a fast-paced, high volume, and confidential financial
The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are a small, woman-owned business certified by the Women’s Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.
Job DescriptionJob DescriptionDC Government Agency has a 6-month contract need (possibly longer) for a Legal Hearings Examiner to provide support to various housing programs. This position requires a Juris Doctorate (JD), and the hours are Monday- Friday, 40-hours per week. Remote work will be permitted. Must be a US Citizen, and submit to background check.Qualifications
Individuals must have one (1) year of specialized experience. Specialized experience is work which is directly related to the position which has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position to include conducting administrative hearings and reviews, submitting written rulings, preparing and defending actions, or similar work experience. A Juris Doctorate (JD) is required.
DutiesApply statutes, regulations, policy, and case law to write Administrative Review decisions in accordance with the Homeless ServicesReform Act of 2005, as amended (D.C. Official Code § 4-751.01 et seq.) and supporting regulations (29 DCMR § 2500 et seq.).Convene informal hearings to evaluate testamentary evidence, documentary evidence, and motions.Determine if the information presented supports the underlying actionResearch and analyze legal issuesListen and provide mediation services to mixed audiences, specifically between persons receiving services within the District’s Homeless Continuum of Care and entities that deliver services to families, individuals, and youth experiencing housing instability or homelessnessWork independently and have excellent time managementCoordinate with the Office of Hearings to ensure proper docket management and timely responses to client appeals
Job DescriptionJob DescriptionOur federal government solutions client is hiring a remote Technical Lead to support their team in Novi, MI.
Responsibilities:
- Develop and maintain CI/CD workflows with Bitbucket Pipelines, integrating Terraform fand Argo CD for GitOps deployment to OpenShift/Kubernetes
- Manage end-to-end production releases, including preparation, monitoring, rollbacks, stakeholder updates, and continuous process improvement
Qualifications:
- Bachelor’s degree in computer science, information technology, or a related field
- Ability to attain a new Public Trust Clearance
- 8+ years' experience in Drupal CMS backend web development projects including federal government work
The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are a small, woman-owned business certified by the Women’s Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.
The Midtown Group is a multi-award-winning "Best Places To Work" staffing firm in Washington, DC (per Inc. Magazine)!!
Job DescriptionJob DescriptionOne of our DC government partners is looking for experienced case managers to support services provided to individuals with Intellectual and Developmental Disabilities here in the district. This individual will be responsible for traveling to various providers throughout the city and assessing the programs and services being offered. This is a long-term contract that will interview and start ASAP!Duties:Reviews the quality of services being provided in the DC service delivery system for people with intellectual and developmental disabilities (IDD)Home based but most of the days would be working in the field conducting review activity in people’s homes, in day programs, or at provider officesSurveyor activity includes record reviews, interviews, and observationsThe work primarily takes place in DC, with some activity in the Maryland and Virginia outskirts of DCTravel occurs daily, though a minimal amount of desk review activity can take place in the homeTime management and task management are critical skills needed to be successful in this positionThis is a full time position (40 hours/week)QualificationsBachelor’s Degree (preferably the degree is in a Human Services field, but this can vary)Minimum of 3 years of experience working with people with intellectual and developmental disabilities and/or in the area of quality, 4+ years preferredComputer skills are a must to navigate applications, use Outlook, conduct web meetings, and enter dataNeed to understand the IDD service delivery systemNeed strong writing skills, to be able to critically think, and to compile information in a meaningful manner apply.For 32 years, the Midtown Group has been connecting talented professionals with incredible employment opportunities.We are a small, woman-owned business certified by the Women’s Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.Whether you’re looking for a temporary role or direct hire position, Midtown wants you to Love What You Do.To get you there, we can navigate the best options in your industry, connect you directly to hiring managers, and give you the insider tips you need to nail your interview.You’ve got the skills. You’ve got the experience. Let Midtown get you the response your resume deserves.Check us out! www.themidtowngroup.com Finding the perfect fit should always be this easy.The Midtown Group is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Job DescriptionJob DescriptionPrestigious Washington DC Museum has an immediate need for highly skilled customer service workers to work as Visitor Services Reps!Role
Must be friendly, energetic, engaging, self-sufficient, comfortable with large crowds and excellent customer service in a fast-paced environment especially during peak seasons.Duties and Responsibilities
Information and Mobile Desks:Provide information about the exhibits, educational programs, special events, etc. to visitors.Answer visitor’s general and wayfinding inquires to the best of your knowledge.Provide museum maps and collect a suggested one-dollar donation.General Responsibilities:Facilitate educational experiences for visitors of all ages throughout the Museum.Interact with visitors in exhibit and educational spaces welcome to diverse audiences and help them engage with content through collections, activities, and programs.Adhere to museum, VE, safety, and security policies.Stock and maintain organization of Museum information desks.Complete assignments efficiently and accurately with minimal to no supervision.Adhere to the assigned daily and weekly schedules demonstrating flexibility based on the business needs.Perform other related duties as assigned by the chief and VE coordinators.The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.We are a small, woman-owned business certified by the Women’s Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.
Job DescriptionJob DescriptionThe Midtown Group, multi-award-winning staffing and recruitment agency committed to leveraging innovative technology to optimize business operations and client services, is seeking a forward-thinking Technology & Analytics Manager with hands-on experience in Bullhorn ATS and CRM platforms to lead our digital transformation initiatives and ensure our technology aligns with business goals.Position SummaryThe Technology & Analytics Manager will oversee the company’s technology strategy, infrastructure, and operations, with a focus on enhancing efficiency, data-driven decision-making, and customer satisfaction. The ideal candidate will bring expertise in Bullhorn, along with a proven ability to integrate, manage, and optimize complex IT systems to support business growth and success.Key Responsibilities Strategic LeadershipDevelop and implement a comprehensive technology strategy aligned with business objectives.Lead the digital transformation of recruitment, staffing, and client management systems.Bullhorn ExpertiseManage and optimize Bullhorn ATS/CRM to ensure seamless integration and usage across departments.Customize workflows, reporting, and automation within Bullhorn to improve user experience and operational efficiency.Provide training and support for Bullhorn users, ensuring full adoption of system capabilities.KPI & Metrics TrackingImplement systems to track and analyze key performance indicators (KPIs), sales, and recruiting metrics.Leverage data insights to inform strategic decisions, drive growth, and identify improvement opportunities.Develop dashboards and reporting tools to provide real-time visibility into team and individual performance.Gamification & IncentivesDesign and implement gamification strategies to engage employees and encourage achievement of goals.Collaborate with leadership to create incentive programs tied to measurable outcomes such as sales and recruiting performance.Use technology to automate tracking and communication of rewards and recognition programs.IT Operations & ManagementOversee the IT department, including infrastructure, security, software development, and support services.Evaluate and implement new technologies to enhance productivity and competitiveness.Ensure compliance with data protection and security standards.Cross-functional CollaborationPartner with HR, sales, and operations teams to identify technology needs and provide tailored solutions.Collaborate with external vendors and stakeholders for system upgrades and maintenance. Qualifications Bachelor’s or master’s degree in information technology, Computer Science, or a related field.Proficiency in Bullhorn ATS/CRM; experience with API integrations and customizations is a plus.Strong understanding of the staffing and recruitment industry.Demonstrated success in tracking KPIs, metrics, and designing incentive systems.Excellent problem-solving, communication, and leadership skills.
Job DescriptionJob DescriptionOne of our local government clients is looking to bring on a team of program support specialists to work on a 4 month project reviewing documents and researching relevant information for a large scale review of agency decisions. Ideal candidates will have at least a high school diploma and strong written communication skills/research experience. This role would be hybrid 2 days onsite in DC and 3 days remote. Will interview and hire ASAP!
Duties:Independently conducts a wide range of important assignments involving locating and assembling statistical and programmatic information from a variety of sources throughout the Department and other district agencies.Independently manages internal databases and coordinates record retention efforts.Assists and independently handles legal procedure decisions and submit them to the relevant office.In consultation with the Lead Administrative review officer the incumbent will research, develop and evaluate different kinds of data and prepare summaries on specific priority assignments and projects.Composes correspondence in response to a variety of inquiries.Perform other duties as assigned.Requirements:Individuals must possess at least a high school diploma and at least one years of related experienceAbility to analyze a wide variety of program related information which will contribute to improved program operations and the delivery of services.Ability to communicate effectively, both orally, in writing and through automated tools to prepare and present reports and administrative memorandums.Ability to maintain volumes of electronic documents and case files.Technical skills with software such as Microsoft Office, VPN services, etc.
The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are a small, woman-owned business certified by the Women’s Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.
