Job DescriptionJob DescriptionAdministrative Assistant at The Learning Experience are responsible for the financial and operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.
Role Responsibilities:
BUSINESS OPERATIONS AND PEOPLE LEADERSHIP
Drives financial performance and productivity for all operational aspects of the centerEffectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy Ensures center is fully staffed with high performing teachersEffectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact Forecasts future enrollment based on annual graduationManages center inventory- office supplies, food, curriculum, staff recognition items, etc.In partnership with the Center Director and the Assistant Director, conducts team meetings to communicate important information and set a directionCUSTOMER ENGAGEMENT
Executes marketing brand campaigns within the center and implements local marketing activities.Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)Effectively uses social media channels for parent engagement and retentionNurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customersHas a strong understanding of the childcare offerings within the communityMaintains the lead tracking portal and customer databaseCoordinates the registration process and maintains customer and employee information in center systemsResponsible for communications to families (i.e. billing, newsletters)Plans and manages budget for “parent pleasers”
Qualifications:
2+ years’ experience in a licensed childcare facility Demonstrated leadership ability with a minimum of 2+ years of experience Ability to leverage data to understand the business and make decisionsAssociate's degree preferred
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