Legal Receptionist / Client Intake Coordinator Location: Raleigh, NC Schedule: Monday–Friday, 9:00 AM – 5:00 PM Compensation: $20–$25 per hour, depending on experience, with growth opportunities About the Firm We are a growing civil litigation law firm based in Raleigh, North Carolina. Our practice focuses primarily on employment law and general civil litigation , and we represent individuals and businesses in high-stakes legal matters. Our firm currently consists of two local attorneys and two remote attorneys , and we are expanding into a new office as we continue to grow. We operate with modern legal technology and organized systems, and we are building a team that wants to grow with the firm over the long term We are looking for a professional, highly organized Legal Receptionist who will serve as the first point of contact for potential and existing clients If you enjoy interacting with people, keeping things organized, and being an essential part of a growing law firm, this role may be a great fit. Responsibilities Client Communication Answer incoming phone calls and direct calls appropriately Provide a welcoming and professional experience for potential and existing clients Perform basic screening of new inquiries by case type Schedule consultations using Acuity scheduling software Quote consultation fees when appropriate Follow up with prospective clients regarding scheduled consultations Client Intake Records Management Maintain accurate and complete contact records in CRM Maintain and update matter information in CRM Ensure client and intake details are properly documented and organized Calendar Office Coordination Coordinate attorney consultation calendars Scan and distribute incoming mail Assist with general office organization Handle occasional errands such as post office runs or document delivery Administrative Support Assist attorneys with maintaining organized client files Support the firm's administrative systems and workflows Help ensure client information and communications are consistently documented Qualifications Required Prior experience as a legal receptionist or legal administrative assistant Professional and confident phone presence Strong organizational skills and attention to detail Ability to remain calm and professional with difficult callers Reliable and punctual Technical Skills Experience with legal software or CRM systems Familiarity with scheduling tools Proficiency with Microsoft Office (Outlook, Word) Comfortable learning new systems and software Personal Traits We Value Warm and professional with clients Highly organized and detail-oriented Dependable and consistent Calm under pressure Interested in building a long-term role with a growing firm Work Environment The position will begin remote for approximately the first month while the firm transitions into a new office. After that period, the position will be full-time in office in Raleigh, North Carolina How to Apply To apply, please email the following to jobs@williamsandassociates.com: Your experience working in a law office, and Why you are interested in this position.
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