Director of Clinical Program Operations (DCPO)
Regionally Based
On-site Concord, CA
Full-Time Day-Time and Occasional Evenings/Weekends
Reports to Vice President, Organizational Development & Operations (VPODO)
Mission-Driven Nonprofit Organization
About The Hume Center
Founded in 1993, The Hume Center is a federally certified Community Mental Health Center (CMHC) that provides comprehensive behavioral health services through 20 programs across five clinics, several School Based satellite clinics, and community offices in Alameda and Contra Costa counties. Our mission is rooted in promoting psychological well-being, especially among the under- and un-served, through enabling consultation, multicultural competency, and an unwavering commitment to growth, healing, and human potential.
About The Role
The Director of Clinic Program Operations provides strategic leadership for the design, implementation, and ongoing management of clinical programs across multiple clinic and community sites. This role, among others, ensures high quality operational care efficiency that is patient/client centered and in compliance with federal, state and county regulatory, accreditation standards and plans. The Director serves as a member of the Service Operations team to ensure alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and programs across Humes clinics and programs.
This role supports business strategy, organizational alignment, and prioritization of business initiatives of the agency; as well as supports the development and implementation of clinic operation initiatives, systems, and processes to a desired future state. This professional will participate in change management plans associated with business initiatives. Performs and assesses strategic performance metrics to support business initiatives and growth, while adhering to relevant policies and procedures through its crucial role of overseeing clinical operations, and driving ongoing process improvements that enhances patient access, quality of service and satisfaction by working in collaboration with medical and administrative leaders.
This professional will have strong management skills, and will be responsible for developing and improving clinic and community program operational processes, and ensure adequate flow of information throughout the assigned region for smooth running of the day-to-day business operations with guidance from the VP of Organizational Development and Operations; and in collaboration with clinic/program managers. The person in this role will need to be a strong problem-solver, detail oriented and organizationally skilled to help support and manage agency-wide Productivity/Direct Service reports and data processing. Additionally, the ideal candidate will have exceptional communication skills, and will be resourceful in building relationships across the larger Hume Center ecosystem in supporting staff/clinicians in problem-solving; setting, evaluating and meeting their annual SMART goals in advancing the agencys mission and expected business performance goals.
This position is ideal for a leader who is detail-oriented, strategic, and has the ability to balance operational efficiency and clinical excellence to ensure our programs/clinics deliver excellent service that is safe, compliant, and effective.
Minimum Qualifications:
Masters degree in Healthcare Administration, Healthcare Management, Business Administration, Health Care Management, Organizational Leadership, Public Health Administration, Behavioral Health field, or be registered or licensed as a clinician or equivalence5 years experience in a behavioral health setting3 years experience in people management, conflict resolution and emotional intelligenceAbility to read and interpret data, perform data analysis, and report writingExperience working with diverse communitiesAdept at working with both internal and external cross-functional teams.Experience in close collaboration with other professionalsA history of maintaining confidentiality and discretion in all professional relationshipsAbility to work in fast-paced and ever changing environmentsExcellent conflict management resolution and problem-solving skillsAbility to prioritize tasks and to meet deadlinesExcellent interpersonal and communication skills - verbal and writtenProficient in using various Microsoft and Google suites programs such as Microsoft Word, Google doc, PowerPoint.Must be able to read reports and research documentsPreferred qualifications:
Doctorate in Psychology or related field5 years Interpersonal skills and prior management experienceExperience developing and executing communication strategies tailored to various audiences, such as executives and clinic/program leadersExperience in data reporting and managementSome knowledge in data analysis software, and advanced Excel functions including formulas, macros etc.Certifications: Performance Improvement processes (Management Action Plan), conflict management.Skill in handling multiple tasks and swiftly adapting to changesStrong people and processes management skillsExperience in balancing several and competing priorities concurrentlyROLES AND RESPONSIBILITIES:
Oversees the entire clinical operations and ensures contract goals are met by service providersHandles all administrative tasks related to service providers (ie. orientation and training to program operations procedures and forms, providing the necessary resources and tools, position expectations, program performance, reviews, scheduling, direct service reporting, liaison of communication channels).Supervises service providers who provide direct services, including supervisors and trainees.The DCPO will have a clinical background and will be responsible for ensuring that referrals are adequately assessed, and cases assigned based on staff competencies, specialty skills, expected service hours, caseload, appropriateness and availability in collaboration with the Director of Operations and their teamsCollaborates with each clinics Clinical Lead (could be through weekly meetings) to ensure the expected clinical and operational goals are metCoordinates regularly scheduled collaboration meetings and ongoing maintenance of those relationships with community partners/referrals sources in partnership with the Clinical Community Program Director (CCPD) and/or DCSParticipates in relevant budget processes, monitor budget performance and delivery of operations within budgeted parametersAbility to establish operational goals and objectives that supports Humes strategic operational planAbility to establish operational goals and objectives that supports Humes strategic operational planMonitors EHR utilization and optimization in patient encounters and ensures clinicians are adequately trained in the use of the agencys EHRLiaises with cross functional departments to efficiently run and grow the referral process and timeliness of scheduling client service appointments using systems such as CCLinkCollaborates with behavioral healthcare multi-disciplinary teams to respond to ongoing client needsUnderstands CalAIM, BHSA, and other federal, state and county prioritiesAbility to effectively plan, delegate and/or supervise the work of others.Effectiveness in oral and written communication; ability to deliver clear directives and set expectationsKnowledge of insurance regulatory issues, billing and coding practicesProvides assistance with ad-hoc, special projects, as neededPerforms other duties as assigned by direct supervisor and the CEO commensurate with the roleManagement Reporting, Performance Monitoring & Staff Development
Oversees staff performance managementMonitors appropriate staffing levels and ensure staff completes required trainingsPromotes individual professional development growth and team buildingEffectively manages patient contact and follow-ups to reduce no-shows, ensure prompt rescheduling and follow-up of appointmentsDevelops patient outreach best practicesEvaluates patient satisfaction ratings and fosters an environment of a highly positive patient experienceEnsures that patient privacy is being maintained according to HIPAA laws, and our offices meets OSHA, ADA and other regulatory standardsPrepare and present program management reports in collaboration with ITS department and other stakeholdersKeeps abreast of all regulatory changes and implements applicable changesAbility to direct, manage, implement, and evaluate operations activitiesCollaborates with senior leaders on strategic initiatives and stakeholder engagementPartners with the Organizational Development leader(s) to design and implement strategic frameworks and pulse surveys designed to directly align staff engagement, retention, training and professional growth with the organizations overarching strategic goals and core mission to boost overall organizational performance, and thrive in the ever changing healthcare/behavioral health ecosystemEffectively articulate The Hume Centers shared vision, mission, and strategic planOperational Support
Develop and maintain updated program operations procedural manual, procedures and formsEnsuring that clinical documentation is properly logged and storedOversee Utilization Review and Client Service Authorization (CQRT)Lead, manage and provide administrative oversight for all clinical operations teams within the specified regionsOversees individual employee development, safety, and training; and conducts performance reviewsEnsure the team provides exceptional customer service to all clients regardless of race, religion, sexual orientation, gender in accordance with state, local and federal lawsDevelops comprehensive plans for operational flow patterns, work flow and controls, ensuring consistency across the AgencyEstablishes proper monitoring measures in partnership with the Compliance departmentCollaborates with Compliance and other team members to ensure clinics are duly certified, and monitor timelines for re-certification.Clinic events: collaborates with leaders to ensure they have what they need for eventsUndertake Environment of Care (EOC) rounds in collaboration with Operations Director to ensure facilities are clean and welcoming to clients and staffCollaborate with Clinic Operations Manager (COM)/Director of Operations (DO) to ensure clinic/team facilities needs are addressed in a timely mannerCollaborate with Director of Information System & Data (DISD) to ensure clinic/team Information systems needs are addressed in a timely mannerPrepare operations briefs and reports for supervisors, mid-management and Executive TeamBuild cross-functional relationships between departments and programs, and collaborate with other leaders to meet overall Agency expectations.Create, update and maintain Clinic Operations procedures in collaboration with the Operations TeamCreates and maintains positive relationships with all stakeholders.Oversees and directs the implementation of projects, operational initiatives/changes as rolled out by the leadership teamBuilds staff consensus to ensure coordination and integration of care across the various programs and clinicsStay updated with health care and behavioral health care regulationsProgram & Business Development Strategies
Maintain and build community relationships, to ensure sustainability, and differentiation in a competitive and policy-sensitive environment in collaboration with senior leaders on new program development, implementation and sustainabilityDevelop needed relationships, develop business proposals and strategies to support growth in accordance with The Hume Centers mission and valuesFoster external and internal engagements including visiting programs/clinics to ensure ongoing stakeholder engagement to sustain and improve service performanceDevelop strategies with leaders to promote program and business developmentImplements and monitor new initiatives, provide appropriate feedback and/or corrective actionsCompensation & Benefits
Base Salary: $125K - 160K (commensurate with experience)Medical, dental, and vision coverageGenerous Paid Time Off (PTO) and Paid HolidaysCompetitive Retirement PlanOngoing professional development and trainingEmployee wellness and mental health support resourcesOpportunities for advancement in a growing, mission-driven organizationWhy This Role Matters
Your work will directly support the vision and momentum of an organization committed to equity, healing, and innovation in mental health care. In this role, you will lead, manage the work of clinicians who provide direct care to our clients; ensure each clinician meets and exceeds expected deliverables.
Ready to Apply?
Please submit your resume and a brief statement of interest. We cant wait to hear from you `
Other Job Information
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours: 09:00am - 05:00pm
On-Call, as needed, for emergency/priority response needs
Occasional Evenings and Weekends
Job Schedule: Full-time
Job Type: Standard and office based
Travel: Yes
Read LessPOSITION: Psychiatric Nurse Practitioner (Part-Time)
POSITION SUMMARY
The Psychiatric Nurse Practitioner provides direct psychiatric care to adults with severe and persistent mental illness across the Hume Centers Full-Service Partnership (FSP), outpatient, and Intensive outpatient and/or partial hospitalization (IOP/PHP) programs. The NP works as part of an interdisciplinary treatment team within a multicultural community mental health setting, under the clinical supervision of the Medical Director or designated Consulting Psychiatrist, and in accordance with the Hume Centers Nurse Practitioner Standardized Procedures for Psychiatry Services.
SUPERVISORY STRUCTURE
Clinical Supervisor: Medical Director, or designated Consulting Psychiatrist, serving as the supervising physician under California Business and Professions Code 2836.1 and the Hume Center Nurse Practitioner Standardized Procedures for Psychiatry Services.
Administrative Supervisor: Program Director, or designated Administrative Supervisor, for administrative, HR, and job-responsibility supervision.
Documentation and Compliance Oversight: Director of Compliance.
MINIMUM REQUIREMENTS
Current Registered Nurse license with the State of California.Current certification as a Nurse Practitioner with the California Board of Registered Nursing.Certification as a Psychiatric Mental Health Nurse Practitioner (PMHNP).Current DEA registration and CURES (Controlled Substance Utilization Review and Evaluation System) access, or the ability to acquire and maintain both upon hire.Four years clinical experience in behavioral health/psychiatry preferred.Knowledge of the Contra Costa Health System is helpful but not required.At least two years of experience in training and supervision preferred.Valid California Drivers License; willingness to use own vehicle with valid car insurance for work-related travel.Willingness to remain reachable through the Hume Centers secure communication channels to respond to occasional urgent clinical situations.Proficiency in Microsoft Word, Excel, Google applications (Calendar, Docs, Drive), and Electronic Health Records (InSync)SCOPE OF PRACTICE
The Nurse Practitioner practices in accordance with the Hume Centers Nurse Practitioner Standardized Procedures for Psychiatry Services and applicable clinic policies including those governing physician consultation, clinical supervision, prescribing and the referenced formulary, sentinel-event reporting, documentation timeliness, quality assurance and peer review, and transition of care. Those documents, rather than this job description, set the detailed clinical and operational standards for the role; the supervising physician may determine the extent of supervision necessary in the furnishing or ordering of drugs and devices pursuant to 2836.1(c)(2), based on clinical circumstances.
Nurse Practitioners who hold, or are pursuing, 103 NP certification under AB 890 are encouraged to discuss the implications for their scope of practice with the Medical Director and Human Resources. NPs pursuing certification may track qualifying supervised hours through their employment at the Hume Center, with the Medical Director or Consulting Psychiatrist serving as attesting physician upon verification of completed hours and clinical performance.
RESPONSIBILITIES AND DUTIES
Provide psychiatric services to adult patients with severe mental illness across FSP, outpatient, and PHP settings.Perform initial assessments, psychiatric evaluations, brief physical examinations, medical-necessity follow-ups, annual assessments, and appropriate lab monitoring.Provide psychotropic medication management and psychotherapeutic interventions.Collaborate with outside psychiatric providers and other treating clinicians.Provide treatment plan updates as necessary.Collaborate regularly with the psychiatry team, therapists, case managers, housing specialists, administrative staff, community partners, caregivers, and patients families.Complete clinical documentation in accordance with agency, Medicare, Medi-Cal, county guidelines, and the standardized procedures.Supervise the licensed psychiatric technician supporting patient care delivery and administrative duties.Participate in weekly treatment team meetings to coordinate patient care.Provide emergency phone coverage after program hours as assigned.Oversee on-site storage and dispensing of psychiatric medications. This does not include oversight of general medical care or general medical medications.Participate in weekly clinical supervision, clinical case conferences, and staff meetings, presenting cases during supervision and case conferences.Participate in quality assurance, utilization review, and peer review activities.Acquire and maintain CURES access and DEA registration.Represent the agency in the professional community.Perform other duties as needed.PROFESSIONAL COMPETENCIES
Sound clinical judgment appropriate for patients with severe mental illness, complex psychiatric presentations, and high-risk behaviors.Maintenance of professional boundaries, confidentiality, and ethical practice.Effective, respectful, and timely communication with supervising physicians, treatment team members, patients, and families.Constructive engagement with supervision, feedback, peer consultation, and quality improvement.Cultural humility and effectiveness across diverse patient populations, consistent with the Hume Centers multicultural and multilingual continuum of care.Current clinical knowledge and ongoing professional development.Initiative, flexibility, strong organizational skills, time management, and adaptability to changing priorities.Collaborative work with agency staff, with focus on organizational and patient benefit.Commitment to community mental health and to caring for individuals with severe mental illness, particularly under-served populations.OTHER
Patient visits are primarily office-based appointments, with occasional telehealth, and rarely community-based visitsMeet monthly with the Administrative Supervisor for administrative, HR, and job-responsibility supervision.Participate actively in the Hume Centers enabling consultation model an empowerment-based approach in which clinical work, supervision, and team collaboration occur through relationships of mutual respect and non-judgmental peer consultation. In practice this means presenting cases, engaging in supervision, contributing to and receiving peer consultation, and raising clinical questions and concerns through the appropriate supervisory and administrative channels in a timely manner.Attend other required meetings.Fulfill additional duties specified by the Supervisor (Department Head) and/or President/CEO. Read LessCommunity Clinical Program Director
Level I
Location: Concord, CA (On-site)
Schedule: Full-Time | Occasional evenings and weekends
Reports to: Director of System of Care Adult
About The Hume Center
Founded in 1993, The Hume Center is a federally certified Community Mental Health Center (CMHC) that provides comprehensive behavioral health services through 20 programs across five clinics, several School Based satellite clinics, and community offices in Alameda and Contra Costa counties. Our mission is rooted in promoting psychological well-being, especially among the under- and un-served, through enabling consultation, multicultural competency, and an unwavering commitment to growth, healing, and human potential.
Position Summary
The Community Clinical Program Director (CCPD) provides strategic clinical leadership to foster a high-performing multidisciplinary behavioral health service environment. This role is responsible for the oversight of clinical training, supervision, and program administration, ensuring adherence to the highest ethical and professional standards while maintaining rigorous compliance with contractual and regulatory mandates, and performance deliverables. The CCPD champions the Community Mental Health (CMH) and Primary Behavioral Health Clinician (PBHC) models to ensure integrated, client-centered care.
Minimum Qualifications
Required
Ph.D. or Psy.D. in Clinical Psychology or a closely related field.Licensed Psychologist in the State of California.Minimum four (4) years of clinical experience providing psychological services.Minimum two (2) years of clinical supervisory experience.Strong knowledge of community behavioral health, clinical documentation, licensing standards, and regulatory compliance.Experience using Electronic Health Records (EHR), Google Workspace, and Microsoft Office.Valid California driver's license, reliable transportation, and proof of insurance.Ability to travel between clinic and community locations throughout Alameda and Contra Costa Counties.Ability to work full-time on-site with occasional evenings and weekends.Successful completion of background check, physical examination, and TB clearance.Preferred
Bilingual or multilingual (Spanish, Farsi, Dari/Pashto, Punjabi, Hindi, Tamil, Urdu, Gujarati, Cantonese, Mandarin, Vietnamese, ASL, or other Bay Area languages).Community outreach, prevention, consultation, or early intervention experience.Previous experience in community mental health.Experience supervising or managing clinical staff.Key Responsibilities
Clinical Leadership
Provide clinical leadership for assigned behavioral health programs.Ensure programs meet contractual, regulatory, ethical, and organizational standards.Champion Community Mental Health and PBHC models throughout service delivery.Serve as the on-site clinical leader and clinical resource for staff and leadership.Represent assigned programs internally and within community partnerships.Program Operations
Partner with Operations to support staffing, scheduling, productivity, and clinical service delivery.Assist with referral review and clinical provider assignments.Develop Position Impact Results Frameworks (PIRFs), SMART goals, and performance expectations.Maintain supervision coverage and operational continuity.Clinical Supervision & Staff Development
Provide weekly individual supervision and clinical consultation.Mentor licensed clinicians, associates, trainees, and graduate students.Facilitate didactic seminars, peer consultation groups, and professional development activities.Promote culturally responsive, trauma-informed, recovery-oriented behavioral health practices.Support employee engagement, accountability, and continuous learning.Quality Assurance & Compliance
Review and approve clinical documentation, assessments, treatment plans, and case records.Ensure timely completion of documentation and compliance with agency, county, state, and federal requirements.Participate in Clinical Quality Review Team (CQRT) meetings and quality improvement initiatives.Monitor documentation quality, regulatory compliance, and performance standards.Direct Clinical Services
Maintain a direct clinical caseload to preserve clinical expertise.Provide consultation on complex clinical cases.Support crisis intervention, assessment, treatment planning, and community linkage activities.Develop collaborative relationships with community providers, healthcare partners, and referral sources.Leadership & Organizational Development
Lead team meetings and foster interdisciplinary collaboration.Participate in leadership, operations, and clinical management meetings.Model The Hume Center's mission, values, and enabling philosophy.Support strategic initiatives, workforce development, and organizational growth.Perform additional leadership responsibilities as assigned.Professional Expectations
Successful candidates will:
Demonstrate exceptional clinical judgment and ethical leadership.Communicate with professionalism, empathy, and emotional intelligence.Build collaborative relationships across disciplines and community organizations.Thrive in a fast-paced, mission-driven environment.Exercise sound judgment while balancing competing priorities.Maintain confidentiality, integrity, and accountability in all professional interactions.Promote diversity, equity, inclusion, and culturally responsive care.Compensation & Benefits
Salary:
$129,000$149,000 annually, commensurate with experience
The Hume Center offers a comprehensive benefits package, including:
Medical, dental, and vision insuranceGenerous Paid Time Off and paid holidaysCompetitive retirement planProfessional development and continuing education supportEmployee wellness and mental health resourcesOpportunities for leadership growth and career advancementWhy Join The Hume Center?
Your leadership will directly sustain the excellence, integrity, and momentum of an organization deeply committed to equity, healing, and innovation in community mental health. As an on-site clinical anchor, you will not just oversee programsyou will directly shape the daily clinical rhythm, modeling the Public Health and Primary Behavioral Health Clinician frameworks for the next generation of practitioners. By bridging high-accountability operational systems with a clinical-first architecture, your dedication ensures that underserved communities receive seamless, top-tier continuity of care, making the organizations mission a living reality every single day.
Apply Today
Please submit your resume and a brief statement of interest. We look forward to learning how your leadership and clinical expertise can help advance The Hume Center's mission.
Read LessHuman Resources Manager
Location: Concord, CA (On-site)
Schedule: Full-Time (Occasional evenings/weekends)
Reports to: Vice-President of Finance
Organization: Mission-Driven Nonprofit
About The Hume Center
Founded in 1993, The Hume Center is a federally certified Community Mental Health Center (CMHC) that provides comprehensive behavioral health services through 20 programs across five clinics, several School Based satellite clinics, and community offices in Alameda and Contra Costa counties. Our mission is rooted in promoting psychological well-being, especially among the under- and un-served, through enabling consultation, multicultural competency, and an unwavering commitment to growth, healing, and human potential.
About the Role
The Human Resources Manager acts as the central point of contact for all human resources operations, balancing strategic organizational development with rigorous administrative compliance. This role works closely with leadership to align staff engagement, recruitment, benefits, and workplace culture with the organization's overarching mission within the evolving behavioral health ecosystem.
Minimum Requirements
Required
Bachelors Degree in Human Resources, organizational psychology, or related field and three to five (3-5) years of experience.Or
Master Degree in Human Resources or related field and two to four (2-4) years experience.
SHRM/PHR/SPHR certification required.Extensive knowledge and Experience in Human Resources functions, employment/labor law, healthcare law, and professional training regulations.Demonstrate flexibility to handle organizational needs.Work full time, and must be willing to work evenings/weekends as needed.Work structure - working on site (note - benefit opportunity available to transition this position as a Hybrid position after six months of demonstrated positive performance).Demonstrate knowledge for representation of The Hume Center.Possess a valid California Drivers license. Must be willing to use your own vehicle and valid car insurance for work related travel.Be willing to use your own cell phone to be accessible and willing to be available to receive calls for crisis and/or emergency situations with supervisors and relevant colleagues.Skilled in spreadsheets, writing company memos, Microsoft Word, Adobe Acrobat, DocuSign, and GSuite applications.Preferred
Project Management CertificationUnderstanding of Organizational Development and Change ManagementUnderstanding of People and CulturePersonal Attributions:
Demonstrates Creativity, Flexibility and OpennessDemonstrates High ProfessionalismStrong Organizational SkillsEffective Interpersonal Skills, verbal and written communication skillsAbility to Maintain ConfidentialityDetail oriented.Works independently.Ability to work in fast-paced, ever changing environments and effectively adapting to changeOptimistic: Shows respect, seeks strengths, and believes that consumers can change, stabilize, and recoverAbility to establish rapport and maintain effective working relationships with organizational staff, and other resource providers in the community is essential.Excellent conflict management resolution and problem-solving skillAbility to prioritize tasks and to meet deadlinesAbility to work collaboratively and effectively with team members at all levelsExcellent relationship management skills and emotional intelligenceExperienced in close collaboration with other leaders and professionalsAbility to hold accountability and support growth and responsibilityAdept at working with both internal and external cross-functional teams.Ability to manage project details and project management skillsAbility to read and interpret data, perform data analysis, and report writingStrong management skillsKey Responsibilities
1. Strategic Support & Organizational Culture
Executive Synergy: Support the Vice President of Finance (VPF) by preparing briefings and organizing information to support rapid, data-driven decision-making.Strategic Alignment: Collaborate with Organizational Development leaders to design and implement strategic frameworks and pulse surveys that boost recruitment, staff engagement, retention, and performance.Culture Institutionalization: Work cross-departmentally (with the Office of the CEO, Director of the Executive Office, Training, and Organizational Development) to embed company history, branding, core values, and workplace philosophy across all tiers of leadership.Agency Events: Under the direction of executive leadership, serve as a core planning team member alongside the Events Coordinator to organize key agency events, including the Welcome Retreat, Orientation Weeks, Holiday Party, Spring Celebration, Annual Retreat, Graduation and other organizational staff events.2. Departmental Leadership & Policy Management
Compliance & Regulations: Maintain up-to-date knowledge of state and federal employment laws; implement policy changes proactively to ensure organizational alignment.Policy Development: Develop, administer, and maintain the Employee Handbook, personnel policies, procedures and standard forms. Annually present improvement recommendations to the Executive Leadership Team.Departmental Control: Plan, organize, and execute all HR department activities, setting goals and systems that support the organizations strategic vision.Reporting & Governance: Participate in Supervisor, Management, and Leadership team meetings. Present impactful HR changes and departmental updates to assigned supervisor and leadership.3. Talent Acquisition & Lifecycle Management
Recruitment Strategy: Actively lead workforce recruitment efforts, oversee the creation of marketing materials, and prepare for recruitment activities.Job Descriptions: Partner with Hiring Managers to create, revise, and maintain accurate, up-to-date job descriptions.Onboarding & Offboarding: Lead a seamless onboarding and offboarding process, ensuring new hires are equipped with necessary resources and staff who end the work, smoothly close out by completing proper handing over charge processes. Coordinate across Finance, Accounting, Compliance, IS, Credentialing, and Training departments.Employee Records & Systems: Manage HR information systems (HRIS), electronic employee portals, and physical personnel records. Rigorously maintain data regarding employment personnel history, compensation, benefits, attendance, and evaluations.4. Compensation, Benefits, & Compliance
Total Benefits Management: Oversee and administer company benefits (e.g.. PTO, Health, Dental, Vision, 401(k), and Workers Compensation).Market Analysis: Conduct salary research, analyze compensation surveys, and update the organizations compensation program annually.Regulatory Screenings: Conduct mandatory monthly OIG, SAM, and Medi-Cal checks for all providers. Ensure timely completion of background checks, live scans, TB testing, and physical clearances.Audit Support: Lead or assist in HR-related audits (e.g., Workers' Compensation) and provide salary data/job descriptions to support finance with grants, budgets, and proposals.Payroll & Timekeeping Coordination: Partner with accounting to resolve pay errors. Ensure timely staff submission of timesheets, mileage, and volunteer reimbursements.5. Employee Relations & Performance Management
Neutral Advocacy: Act as a neutral coordinator for workplace concerns, identifying issues that require executive consultation, formal Compliance intervention, or HR investigation.Investigations: Assist in resolving employee discrimination, harassment, and grievance concerns in strict accordance with company procedures (routing clinical/supervision complaints to Compliance).Performance Optimization: Provide quality administrative support for the development and rollout on a routine basis of Performance Reviews, Position Impact Results Frameworks (PIRFs), position-specific KPIs, and SMART goals.Staff Training & Development: Lead employee handbook and benefits training. Coordinate and track mandatory compliance training (e.g., Cultural Competency, HIPAA, Safety, Insync) across departments.Trainee Program Administrative Support
(In addition to the core responsibilities above, oversee the specialized HR lifecycle for organization trainees in collaboration with Training Directors and Supervisors)
Recruitment & Timelines: Review training council/association manuals to ensure recruitment processes align with institutional deadlines.Data Management: Maintain the Master Trainee Recruitment Spreadsheet (tracking FTEs, position levels, candidates, and rankings) and the annual Master Trainee Roster.Outreach & Selection: Distribute openings to graduate schools and listservs, screen applicants, schedule interviews, and manage the feedback and offer/no-offer letter process.Contract & Hour Tracking: Coordinate the signing and secure storage of all university/school contracts and performance evaluations. Ensure precise tracking of accrued training hours.Credentialing & Alumni Support: Partner with the Credentialing Department to initiate and track timely Board Registrations (including County Staff IDs, Clinicians Gateway, Provider Portal, etc.). Develop and track alumni networks and events.General Requirements & Workplace Philosophy
Internal Alignment: Meet with your designated supervisor weekly for individual supervision, demonstrating clear utilization of The Hume Center's organizational channels of communication.Team Leadership: Facilitate meetings, as needed. Serve as a responsive liaison who identifies necessary resources, manages reporting, prepares reports to present department highlights, and effectively communicates department needs to upper management.Organizational Alignment: Embody The Hume Centers mission, work culture, and values by actively practicing an enabling, collaborative approach in all professional interactions.Meeting Attendance: Maintain consistent participation in all required organizational and departmental meetings.Continuous Licensing Education: Actively pursue Continuing Staff Development to keep your Human Resources certification in an active, positive status.Operational Agility: Fulfill additional duties and strategic priorities as directed by ones assigned supervisor, Vice-President of Finance or executive leadership.Ideal Candidate Profile
Were seeking an individual who
Communicates with calm, professionalism, and emotional intelligence, both verbally and in writingStays organized and detail-oriented while managing competing priorities and shifting timelines with clarityDemonstrates flexibility, creativity, and openness in supporting evolving organizational needsAnticipates challenges and brings sound judgment with a solutions-oriented mindsetBuilds and maintains strong relationships across all levels with emotional intelligence and respectMaintains confidentiality and handles sensitive information with discretion and integrityWorks independently while collaborating thoughtfully and effectively across teamsAdapts smoothly to changing priorities in a dynamic, service-driven environmentCreates masterful documents, presentations, and communications using GSuite, Microsoft Office, and project management tools and relevant AI resourcesDemonstrates primary professional commitment and representation of The Hume CenterCompensation & Benefits
Base Salary: $108-131k (commensurate with experience)Medical, dental, and vision coverageGenerous Paid Time Off (PTO) and Paid HolidaysCompetitive Retirement PlanOngoing professional development and trainingEmployee wellness and mental health support resourcesOpportunities for advancement in a growing, mission-driven organizationWhy This Role Matters
As HR Manager, you will orchestrate the rhythm of our human resources department, directly supporting an organization dedicated to equity, healing, and innovation in mental health care. You will play a critical role in advancing our talent strategy, enriching our workplace culture, and delivering top-tier HR services. Ultimately, your positions contribution is to sustain the staff well-being across the organization that supports productivity necessary to propel our mission forward and maximize our community impact.
Application Process
Please submit your resume and a brief statement of interest. We cant wait to hear from you
Read LessDirector of System of Care (DSOC) Adult & Older Adult
Location: Concord, CA (On-site)
Schedule: Full-Time | Occasional evenings/weekends
Reports to: Chief, Community Mental Health (CCMH)
About The Hume Center
Founded in 1993, The Hume Center is a federally certified Community Mental Health Center (CMHC) that provides comprehensive behavioral health services through 20 programs across five clinics, several School Based satellite clinics, and community offices in Alameda and Contra Costa counties. Our mission is rooted in promoting psychological well-being, especially among the under- and un-served, through enabling consultation, multicultural competency, and an unwavering commitment to growth, healing, and human potential.
Position Summary
Provide exceptional leadership and oversight of the Centers clinical services to adults and older adults according to the highest level of care, ethical and professional standards, as well as meeting national regulations and laws and state licensing board requirements. Maintain agency procedural manual for clinical services for adults and older adults in compliance with local, state, and federal regulations.
Responsible for an area of clinical practice in accordance with the organizations mission, goals and objectives and provides expertise and training in that area. Help to create a supportive work environment, which enables staff so that they can learn to enable their clients and their families. Responsible for implementation of clinical policies and practice. Provides clinical training, facilitation, and consultation to clinicians and supervises Community Clinical Program Directors and Clinical Directors. Performing direct clinical services for the purposes of maintaining clinical skills and participation as a member of the clinical team.
Minimum Qualifications
Required
Doctorate (Ph.D. or Psy.D.) in Clinical Psychology or related field.Licensed Psychologist in the State of California.Minimum eight (8) years of clinical experience.Minimum four (4) years of clinical supervision and leadership experience.Strong knowledge of California behavioral health regulations, licensing standards, quality assurance, and clinical documentation requirements.Experience supervising multidisciplinary behavioral health teams.Proficiency with Electronic Health Records (EHR), Google Workspace, and Microsoft Office.Valid California driver's license, reliable transportation, and proof of insurance.Ability to travel between clinics throughout Alameda and Contra Costa Counties.Ability to work on-site full-time with occasional evenings and weekends.Preferred
Multilingual abilities (Spanish, Farsi, Dari/Pashto, Punjabi, Hindi, Tamil, Urdu, Gujarati, Cantonese, Mandarin, Vietnamese, ASL, or other Bay Area languages).Community outreach, prevention, consultation, and stakeholder engagement experience.Previous nonprofit or community mental health leadership experience.Experience leading organizational change and developing clinical leaders.Key Responsibilities
Executive Clinical Leadership
Provide strategic leadership for Adult and Older Adult clinical programs.Supervise Community Clinical Program Directors, Clinical Directors, and Clinical Supervisors.Develop and implement clinical policies, procedures, and best practices.Ensure all services align with organizational mission, contracts, licensing standards, and evidence-based practices.Champion Community Mental Health and Primary Behavioral Health Clinician (PBHC) models throughout the organization.Participate as a member of senior leadership to guide agency-wide clinical strategy.Program Development & Strategic Planning
Lead program planning, implementation, evaluation, and continuous improvement initiatives.Support organizational strategic planning and service expansion.Promote innovation through evidence-based practices and clinical research.Develop initiatives that improve client outcomes, workforce effectiveness, and operational excellence.Operational Leadership
Partner with Operations, Finance, Human Resources, Training, and Organizational Development to support staffing, recruitment, workforce planning, and program performance.Develop Position Impact Results Frameworks (PIRFs), SMART goals, and performance expectations.Maintain staffing plans, supervision coverage, productivity standards, and operational continuity.Participate in executive decision-making and cross-functional leadership initiatives.Quality Assurance & Regulatory Compliance
Ensure compliance with federal, state, county, licensing, and accreditation requirements.Oversee quality assurance, clinical documentation, utilization review, and audit readiness.Chair Clinical Quality Review Team (CQRT) meetings and lead corrective action planning when needed.Maintain current knowledge of behavioral health regulations and reimbursement requirements.Support risk management, grievance resolution, and clinical policy implementation.Clinical Supervision & Workforce Development
Provide weekly individual and group supervision for licensed and pre-licensed clinicians.Mentor Community Clinical Program Directors and Clinical Supervisors.Oversee orientation, professional development, and ongoing clinical training.Support leadership development, succession planning, and employee engagement.Foster a culture of accountability, collaboration, and continuous learning.Community Partnerships & Advocacy
Represent The Hume Center with county behavioral health departments, community partners, healthcare systems, and professional organizations.Build collaborative partnerships that improve access to behavioral health services.Participate in advisory groups, community planning efforts, and public presentations.Promote culturally responsive, equitable, and person-centered care throughout the community.Direct Clinical Practice
Maintain a limited clinical caseload to preserve clinical expertise.Provide consultation for complex clinical cases.Support crisis intervention, assessment, treatment planning, and continuity of care as needed.Professional Expectations
The Director of System of Care is expected to:
Model The Hume Center's mission, values, and enabling philosophy.Participate actively in leadership meetings and organizational initiatives.Maintain professional licensure and continuing education.Promote collaboration across departments and disciplines.Communicate with professionalism, emotional intelligence, and integrity.Demonstrate flexibility while supporting evolving organizational priorities.Perform additional leadership responsibilities as assigned.Ideal Candidate
We're seeking a leader who:
Inspires and develops high-performing clinical teams.Demonstrates exceptional clinical judgment and ethical leadership.Builds trusted relationships across departments and community partners.Communicates with confidence, empathy, and emotional intelligence.Thrives in a mission-driven, fast-paced behavioral health environment.Balances strategic thinking with operational execution.Uses data to improve clinical quality and organizational performance.Champions diversity, equity, inclusion, and culturally responsive care.Is committed to developing future behavioral health leaders.Compensation & Benefits
Salary: $166,000$192,000 annually, commensurate with experience
We offer:
Medical, dental, and vision insuranceGenerous Paid Time Off and paid holidaysCompetitive retirement planContinuing education and professional developmentEmployee wellness and mental health resourcesLeadership development opportunitiesCareer advancement within a growing, mission-driven nonprofit organizationWhy Join The Hume Center?
This is more than a leadership positionit's an opportunity to shape the future of community behavioral health.
As Director of System of Care, you will influence clinical excellence across multiple programs, mentor the next generation of behavioral health leaders, strengthen partnerships throughout the community, and help ensure individuals and families receive exceptional, culturally responsive mental health services. Your leadership will directly advance The Hume Center's mission while creating lasting impact for the communities we serve.
Apply Today
Please submit your resume and a brief statement of interest. We look forward to learning how your experience and leadership can help shape the future of behavioral health at The Hume Center.
Read LessPosition Purpose
The Director serves as the Integrator for the Hume Center, overseeing the administrative and operational functions of the Executive Office. By managing meeting coordination, documentation, and day-to-day follow-through, this role enables the CEO (& President)who also serves as Chief of Community Mental Health (CCMH)to focus on organizational mission, clinical vision, strategic growth, and leadership development.
The Director supports the Executive Team by ensuring operational continuity, facilitating communication, and helping move key initiatives forward. This structure also allows the CCMH to prioritize clinical leadership, peer consultation with senior clinical leaders, regulatory compliance, program innovation, and the continued development of services that meet the evolving needs of the communities Hume Center serves.
Key Responsibilities:
Executive Office Operations
Own the weekly Executive Team (ET) meeting cycle: agendas, facilitation, documentation, and action-item follow-throughFacilitate weekly tactical meetings with VPs and Senior Leaders to drive operational alignmentSupport the CEO and Board Secretary on all board-related logistics, materials, and official recordsCoordinate the CEO's participation in monthly Senior Leadership Team (SLT) meetings and the Professional Leadership Group (PLG)Partner with the Corporate Office Manager to streamline executive calendar management and complex schedulingProject Management & Strategic Initiatives
Lead project management for new proposals, growth initiatives, and strategic projects tied to the Growth & Evidence PillarOversee administrative staff supporting Research & Development ensuring grant timelines and deliverables stay on trackServe as liaison between the Executive Office, CFO, and Contracts to advance high-priority agreements and compliance milestonesSupervision & Organizational Effectiveness
Directly supervise the Office Manager and assigned administrative staff; foster a collaborative, responsive team cultureBuild and maintain operational playbooks and procedures for the Executive OfficeManage the organization's Master Matrix tracking QA corrective actions and preparing executive updatesServe as a trusted coordination point for workplace concerns requiring executive or HR escalationUphold the 24-Hour Rule: meeting materials submitted at least 24 hours in advanceQualifications:
Required
Bachelor's degree in Business, Healthcare, Public, or Behavioral Health Administration, Organizational Development, or related field4-8 years in executive operations, project management, or organizational leadershipProven experience supporting C-suite or senior leadership teamsStrong skills in organization, communication, and cross-functional coordinationProficiency with Microsoft 365, Google Workspace, and project/work management platformsComfort leveraging AI tools to improve operational efficiency and administrative workflowsPreferred
Master's degree in a related fieldExperience in nonprofit, healthcare, or behavioral health settingsPMP, Lean Six Sigma, or similar certificationDemonstrated experience integrating AI and automation into executive or administrative operationsCompensation & Benefits
Base Salary: $130-160k (commensurate with experience)Medical, dental, and vision coverageGenerous PTO and paid holidaysPortia Bell Hume Behavioral Health and Training Center is an equal opportunity employer committed to an inclusive workplace where all employees feel valued, supported, and empowered to make meaningful impact.
Read LessDirector of Information Systems and Data (DISD)
On-site / Concord, CA
Full-Time
Reporting Structure
Primary Supervisor: Vice President of Operations (VPO)
Works Closely With: Executive & Senior Leadership Team, Department Leaders, IT & Cybersecurity vendors
About The Hume Center
Founded in 1993, The Hume Center is a federally certified Community Mental Health Center (CMHC) that provides comprehensive behavioral health services through 20 programs across five clinics, several School Based satellite clinics, and community offices in Alameda and Contra Costa counties. Our mission is rooted in promoting psychological well-being, especially among the under- and un-served, through enabling consultation, multicultural competency, and an unwavering commitment to growth, healing, and human potential.
Description of Job
We are seeking a Director of Information Systems & Data (DISD) to lead and optimize our technology ecosystem with clarity, structure, and purpose. This role ensures that systems operate efficiently, data is accurate and accessible, and teams across the organization are equipped with the tools and insights needed to perform effectivelywithout unnecessary complexity.
The DISD will oversee information systems, data management and reporting, and IT support functions, while maintaining strong cybersecurity practices and system reliability. This role plays a key part in both technology optimization and strategic initiatives, partnering closely with departments and leadership to translate systems and data into practical solutions that enhance operational efficiency and support informed decision-making.
The ideal candidate is detail-oriented, collaborative, and solutions-drivencapable of managing day-to-day operations while also leading system improvements, vendor-supported projects, and organization-wide adoption efforts. This individual will bring a strong ability to connect data and systems to real-world application, while fostering a culture of clarity, accountability, and continuous improvement aligned with Humes mission and values.
Minimum Requirements
Work full time, and must be willing to work evenings/weekends as needed.Willing to work in-person in Hume Center clinics/offices five days a week. Demonstrate knowledge for representation of The Hume Center.Possess a valid California Drivers license. Must be willing to use own vehicle and have valid car insurance for work related travel. This job requires travel between clinics and community sites in Contra Costa and/or Alameda Counties..Be willing to use your own cell phone to be accessible and willing to be available to receive calls for crisis and/or emergency situations with supervisors and relevant colleagues.A history of maintaining confidentiality and discretion in all professional relationshipsProficient in using GSuite (including Gmail, Drive, Sheets, Slides, etc), various Microsoft programs (including Word, Excel, and PowerPoint), Electronic Health Records (EHR)Knowledge of data analysis platforms and producing data related reports.Ability to pass pre-employment background check, Physical, and TB clearanceQualifications
Education: Bachelors degree in Computer Science, Information Technology, Computer Information Systems, Health Informatics, Business Administration, or a related field.Minimum 5 years of progressively responsible experience in IT management and data reportingAdaptability in evolving tech environment, including use of AIProject Management and Presentation software usagePreferred Requirements
Masters Degree in Public Health, Computer Sciences, Master in Information Systems or related field.Experience in a non-profit, healthcare or Behavior Healthcare sector is highly desirable.Proficiency in Data Analytics (ie. Google Looker, Tableau)Proficient/Knowledge in the use of Electronic Health Record platformsNetwork securityPreferred certifications include CISSP, CISM, PMP, or CPHIMS.Cloud Certifications: AWS Certified Solutions Architect or Microsoft Azure AdministratorITIL Foundation: For IT service managementPersonal Attributes
Experienced in IT systems, security, and organizational technologyStrategic thinker with strong operational follow-throughComfortable managing vendors, contractors, and specialistsCalm, collaborative, and grounded in high-responsibility environmentsValues people, clarity, and long-term sustainability over flashDemonstrates Creativity, Flexibility and OpennessDemonstrates High ProfessionalismStrong Organizational SkillsEffective Interpersonal Skills, verbal and written communication skillsAbility to Maintain ConfidentialityDetail oriented.Works independently, and also as part of a teamAbility to work in fast-paced, ever changing environments and effectively adapting to changeExcellent conflict management resolution and problem-solving skillAbility to prioritize tasks and to meet deadlinesAbility to work collaboratively and effectively with team members at all levelsExcellent relationship management skills and emotional intelligenceExperienced in close collaboration with other leaders and professionalsAbility to hold accountability and support growth and responsibilityAdept at working with both internal and external cross-functional teams.Ability to manage project details and project management skillsAbility to read and interpret data, perform data analysis, and report writingAbility to effectively communicate when presenting data reportsStrong management skillsResponsibilities and Duties
The Director of Information Systems & Data (DISD) is responsible for the oversight, administration, and continuous improvement of The Hume Centers information systems and data infrastructure. This role ensures that systems are efficient, secure, compliant with all applicable regulations, and aligned with the organizations operational and strategic needs. The DISD provides leadership in system implementation, project coordination, policy and procedure development, and data management to support effective and reliable use of organizational platforms.
The DISD partners closely with the Vice President of Operations and the Executive & Senior Leadership Team (ESLT) to lead and support strategic initiatives focused on technology optimization, data analysis, reporting and utilization, for operational efficiency. A key function of this role is to translate complex system and data outputs into clear, actionable insights that support decision-making across management, executive leadership, and Board-level reporting. The position emphasizes cross-functional collaboration, effective execution of system-related projects, and the delivery of accurate and timely data to inform organizational performance.
An essential component of this role is developing a deep understanding of Hume Centers culture, programs, and workflows. The DISD conducts needs assessments, partners with departments to identify opportunities for improvement, and ensures systems and data solutions effectively support the organizations growth and evolving needs.
Strategic Initiatives & Organizational Alignment
Lead and support cross-functional strategic initiatives related to systems, data, and operational efficiencyPartner with executive leadership to align systems and reporting to achieve organizational goalsSupport the development of data-driven strategies to improve performance across programs and departmentsWill have responsibilities for identifying cost-effective software solutions to improve data gathering and reporting, along with budget monitoring and demonstrating return on investment.Technology Optimization & Systems Oversight
Oversee the administration, performance, and continuous improvement of organizational systemsEnsure systems are efficient, compliant, secure, and aligned with operational needsIdentify and implement process improvements to enhance workflow efficiency and reduce administrative burdenSupport system integrations and enhancements across departmentsData Management, Analysis & Executive Reporting
Oversee data integrity, accessibility, and standardization across systemsDevelop and maintain reporting frameworks, dashboards, and data toolsTranslate complex data into clear, actionable insights for:Mid-level managementExecutive leadershipBoard-level reportingPartner with Finance, Operations, and Clinical leadership to ensure reporting meets organizational needsIT Operations & Vendor Coordination
Oversee IT support functions across all sitesActing as the primary liaison to technology vendorsManage the intake, prioritization, and resolution of system and IT-related requestsCoordinate with external vendors and contractors to implement and maintain systemsLead and manage vendor-supported projects to ensure quality, timeliness, and alignment with organizational goalsSystems Administration & Compliance
Oversee access management, onboarding/offboarding, and system security protocolsEnsure compliance with HIPAA and applicable regulationsSupport audits, risk mitigation efforts, and system-related documentationPolicy, Training & Adoption
Develop and maintain system-related policies and proceduresLead training initiatives to improve system adoption and effective use across departmentsProvide ongoing support to ensure staff are equipped to use systems efficientlyCross-Functional Collaboration & Project Management
Partner with department leaders to understand operational workflows and system needsConduct needs assessments to identify opportunities for improvementSupport departments in optimizing their use of systems and dataCollaborate with executive and senior level leaders (including but not limited to, development, service care and operational leadership) to define, develop, and deliver actionable data reports, dashboards, and metrics (KPIs) that measure service quality, operational efficiency, and patient/client outcomes, driving continuous improvement through data-driven insightsOversee projects from initial development through implementation and maintenanceAI & Emerging Tools
Cybersecurity & Risk Oversight
Manage and guide the Cybersecurity ExpertOversee cybersecurity functions and serve as the primary reporting liaisonOversee audits, investigations, flags, and remediation effortsEnsure HIPAA-aligned security practices and incident readinessMaintain proactive risk management and documentationPeople & Partnership
Work closely with department leaders to understand real needsSupport vendors and staff in their growth with HumeBuild trust, adoption, and clarity across teamsWork in collaboration with all teams in realizing Humes mission of serving the un-served and the underserved in our communities.Meet with the Supervisors on a weekly basis for individual supervisionDemonstrate an understanding of The Hume Centers Philosophy, Organizational Culture, and Organizational Channels of Communication through practicing an enabling model of working togetherAttend other required meetingsFulfill any additional duties specified by Supervisors and President/CEOOther
Desired familiarity with Word, Excel, PowerPoint, Gmail, Thrive, and adaptable knowledge of emerging tools like Tableau and Google LookerExplicit need for expertise in project management software such as Monday.com, including setup and staff training responsibilitiesRole will oversee software accessibility tailored by user type, balancing administrative versus clinical needsResponsibility includes ongoing learning about IT and AI trendsResponsibilities and vendor management clarified with departmental collaboration to ensure clear role boundariesThe DISD will manage technology solutions and training but content and policy direction remain with respective department leadersVendor management responsibilities for key systemsincluding, but not limited to, the EHR, accounting, HR, and Development toolswill be shared and executed collaboratively between the IT department and relevant department heads.Other duties as assigned. Read LessPORTIA BELL HUME BEHAVIORAL HEALTH AND TRAINING CENTER (aka The Hume Center) has a rewarding opportunity for a qualified Registered Psychological Associate Post-Doctoral Fellowunder the leadership of The Hume Centers Clinic Program Manager/Clinical Supervisor. This is an exciting opportunity to help our organization to grow by continuing to develop this department.
MISSION:The Hume Center strives to create an environment of psychological well-being both internally for our work community and externally for the community we serve, with special consideration for the under- and un-served, through practicing an enabling consultation process. We believe in serving our community through strengthening existing and developing new resources; providing the highest caliber of culturally sensitive behavioral health services, professional training, and clinical research; and focusing on consistent improvement through outcomes, data-based quality assurance, and program evaluation.
LOCATION: FREMONT
QUALIFICATIONS:
Doctoral degree in Psychology or Masters in Psychology or related fieldPERSONAL ATTRIBUTES:
RESPONSIBILITIES:
OTHER:
Fulfill any additional duties specified by assigned Supervisor and/or the President. Read Less