This position is a based out of Trenton, NJ. Up to 90 days will be required in the office. Once fully trained, this will be a hybrid position. The candidate will develop, interpret, and confirm customer specifications for designated programs/projects as it relates to Digital and Offset print, Email, and Mobile content. Provide regular account communications related to program/project, status and deliverables, appropriate escalations, and alerts. Development of client specific documentation as related to Digital and Offset print, Email, and Mobile content requirements. Ensure appropriate quality control levels, related to storage and retention of assets being maintained throughout the program/project lifecycle.
RESPONSIBILITIES:
• Coordinate and facilitate all aspects of clients marketing and promotional programs by working with designated client contacts, outside vendors through Hibbert procurement, as well as the necessary internal personnel.
• Keeping communication opened with management, clients, Sales, and Account Team members in regards to status updates and developments of each project.
• Use a proprietary tracking product to project manage, track, maintain all receipts, proof submissions, and go-live dates for all POD/JIT items, Email, MLR and FDA submission. In addition, use this same product to produce reporting/metrics to ensure no gaps in performance within customer SLA’s.
• Reporting/metrics based on the documented occurrences and timelines, to ensure no gaps in performance within customer SLA’s.
• Establish, document, and distribute system processes and procedures necessary to the creation of a project, via Graphic Design, Programming (Exact Target and database), production areas, and/or Vendor Management.
• Coordinate with the purchasing department and production services for supplies or services that are needed internally and from outside vendors for specified print projects.
• Work with agencies, vendors, and internal departments to provide final creative and additional resources to ensure project approval.
• Adhere to quality assurance procedures and to all ISO 9001 related standards. In addition, review of all digital and hardcopy output for aesthetics, content, color, etc. Analytical review for proper timeframes and calculations of distribution.
• Cross-train within team to improve backup coverage.
• Review and sign off on instruction being written by less experienced Account/Print Planners, Technical Specialist.
• Comply with all privacy policies and report any privacy infractions to a manager.
• Attend Account Team and Production meetings as required.
• Assist in evaluating and developing staff.
• Participate in the development of print and creative related training for Client Services and Sales
• Displays behavior and judgment that consistently upholds Hibbert ACT values.
SKILLS:
• Experienced in project management.
• Knowledge of Digital and Offset print and Email Fulfillment. Must be able to speak high level on these topics and have the ability to review and provide the information or extend the information to a subject matter expert in that field.
• Intermediate level for print and electronic fulfillment software such as Adobe, InDesign, Exact Target, HTML, JSON, and JIRA. In addition, willingness to learn new technologies.
• Proficient in Microsoft Office (specifically Word, Outlook, and Excel).
• Strong prioritization and organizational skills with attention to detail and quality.
• Ability to handle multiple tasks in a fast paced environment.
• General math skills.
• Ability to assess print projects and Email fulfillment and provide suggestions for future print on demand applications
• Use multiple data sources to develop benchmarks, execute detailed analyses and report on variances in required timeframes.
• Demonstrate working proficiency of the English Language, including effectively communicate and comprehend business materials, not limited to, English speaking employees/other business contacts (contractors, customers, vendors, etc).
• Understands all aspects of print and electronic fulfillment responsibilities and provide consultation support to Client Services Account Planner, Account Management, Production, and Vendors.
QUALIFICATIONS:
High School Diploma/GED required. College degree preferred.
Moderate lifting to 40 pounds.
EXPERIENCE:
Knowledge of Digital and Offset print and Email fulfillment specifications.
Intermediate knowledge of Graphic Design and Email fulfillment Software.
Client service experience.
This description reflects in general terms the type and level(s) of work performed. It is not intended to be all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Do you enjoy working in a fast-paced environment and talking directly to clients? If so, join the Hibbert Group where there are opportunities to grow and advance.
The Hibbert Group is a 145-year-old integrated marketing solutions provider of international scope, whose customers include many of the largest and most successful companies in the world. We support multiple industries and specialize in the Life Science, Semiconductor and Telecommunications verticals. We provide Database Services, Customer Engagement, Global Fulfillment, Life Sciences, Professional Services and Digital Solutions.
We are looking for candidates with 1-3 years’ experience to work in a Customer Account Coordinator role to provide exemplary support to our clients. To be successful, ideal candidates must write and speak well (as they will be directly dealing with clients), have great MS Office skills (because they will be providing reports and feedback on clients’ programs), and be able to thrive in a fast paced, dynamic environment that requires excellent prioritization and multi-tasking skills, a strong sense of urgency and the ability to work both independently and in a group.
There are advancement opportunities from this position. The position is located in Trenton, NJ; however, a hybrid work schedule is available once fully trained.
Responsibilities include, but are not limited to:
Requirements:
Prior customer service experience, including direct written and verbal client contact is required.Experience successfully handling high volume emails with the ability to stay current is a must.Intermediate skill level with MS Excel and Word is required.Effective written and verbal communication skills are necessary. Excellent organizational skills with an emphasis on setting priorities in a fast-paced environment is a must.Knowledge of direct marketing industry is highly valued.Some college preferred.
A family-owned company, The Hibbert Group is employee focused and offers an attractive compensation and benefits package including a choice of health plans, company matching 401K, tuition assistance, and paid time off.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Read LessDo you enjoy working in a fast-paced environment and talking directly to clients? If so, join the Hibbert Group where there are opportunities to grow and advance.
The Hibbert Group is a 145-year-old integrated marketing solutions provider of international scope, whose customers include many of the largest and most successful companies in the world. We support multiple industries and specialize in the Life Science, Semiconductor and Telecommunications verticals. We provide Database Services, Customer Engagement, Global Fulfillment, Life Sciences, Professional Services and Digital Solutions.
We are looking for candidates with 1-3 years’ experience to work in a Customer Account Coordinator role to provide exemplary support to our clients. To be successful, ideal candidates must write and speak well (as they will be directly dealing with clients), have great MS Office skills (because they will be providing reports and feedback on clients’ programs), and be able to thrive in a fast paced, dynamic environment that requires excellent prioritization and multi-tasking skills, a strong sense of urgency and the ability to work both independently and in a group.
There are advancement opportunities from this position. The position is located in Trenton, NJ; however, a hybrid work schedule is available once fully trained.
Responsibilities include, but are not limited to:
Requirements:
Prior customer service experience, including direct written and verbal client contact is required.Experience successfully handling high volume emails with the ability to stay current is a must.Intermediate skill level with MS Excel and Word is required.Effective written and verbal communication skills are necessary. Excellent organizational skills with an emphasis on setting priorities in a fast-paced environment is a must.Knowledge of direct marketing industry is highly valued.Some college preferred.
A family-owned company, The Hibbert Group is employee focused and offers an attractive compensation and benefits package including a choice of health plans, company matching 401K, tuition assistance, and paid time off.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Receive and log customer stock using ISO 9001 instructions.
RESPONSIBILITIES:
• Unload and unpack incoming shipments as appropriate for department.
• Inspect and count or weigh materials to ensure conformance to packing information.
• Examine shipments for defects.
• Record amounts of materials received items, shortages, and damages into computer system.
• Record factors causing materials to be returned.
• Attach identification data onto materials.
• Route stock in specified sequence for other workers to place in warehouse.
• Convey materials and items from receiving or production areas to storage or to other designated areas as appropriate for department.
• Attend Warehouse meetings as required.
• Ensures a strong commitment to quality and adheres to all ISO 9001 related standards.
• Complies with all safety policies and reports any safety issues immediately to a manager.
• All other duties/ responsibilities as deemed appropriate by management.
• Displays behavior and judgment that consistently upholds Hibbert ACT values.
SKILLS:
• Knowledge of basic warehouse operations.
• Basic PC, math, and reading skills.
• Good prioritization and communication skills.
• Ability to use warehouse equipment including forklift, order picker, count scale, electric jack and manual hand jack.
• Ability to work independently toward general results.
• Must demonstrate working proficiency of the English language
• Can effectively communicate with, but not limited to, English speaking employees/other business contacts (contractors, customers, vendors, etc).
• Successfully comprehends business materials written in English ( job assignments, instructions, etc)
• Ability to learn cGMP requirements as it relates to their role -- required prior to working on cGMP service lines.
• Ability to learn PDMA requirements as it relates to their role -- required prior to working on Prescription Drug service lines.
QUALIFICATIONS:
Education: High school diploma/GED.
Physical Demands: Heavy lifting to 80 lbs.
EXPERIENCE:
Six months receiving experience.
This description reflects in general terms the type and level(s) of work performed. It is not intended to be all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This position is located in Trenton, NJ. Up to 90 days will be required in the office. Once fully trained, this will be a hybrid work situation.
I. BASIC FUNCTIONS:
Responsible for analyzing job specifications and preparing accurate and competitive cost estimates for offset and digital printing projects, coordinating with a network of trusted print vendors.II. ESSENTIAL DUTIES / RESPONSIBILITIES:
Review client specifications, artwork, and RFQs to prepare detailed cost estimates for offset and digital print jobs.Analyze materials, labor, press time, outsourcing needs, and finishing requirements to develop accurate pricing.Work closely with vendors to determine capabilities, availability, and realistic production timing.Communicate with vendors to obtain pricing on outsourced components (e.g., specialty finishing, packaging, delivery).Use estimating spreadsheets to generate quotes.Ensure estimates reflect company profit margins, turnaround times, and client expectations.Maintain accurate records of historical estimatesProvide support to the sales and client services teams with timely and competitive bids.Ensures a strong commitment to quality and adheres to all ISO 9001 related standards.Complies with all safety policies and reports any safety issues immediately to a manager.All other duties/responsibilities as deemed appropriate by management.Displays behavior and judgment that consistently upholds Hibbert ACT values.III. KNOWLEDGE, SKILLS AND ABILITIES:
• Proficiency in Microsoft Word and Excel
• Ability to understand job setup and process flow
• Excellent mathematical skills
• Strong prioritization and organizational skills
• Excellent interpersonal and communication skills
• Proficient at process performance analysis and improvement techniques
• Ability to maintain estimating database
• Must demonstrate working proficiency of the English language
• Can effectively communicate with, but not limited to, English speaking employees/other business contacts (contractors, customers, vendors, etc).
• Successfully comprehends business materials written in English (job assignments, instructions, etc).
IV. OTHER QUALIFICATIONS:
Education: Bachelors degree or equivalent experience.
Physical Demands: Moderate lifting up to 40 pounds.
V. EXPERIENCE:
Learning Curve: 6 months – 1 year
Prior Experience: 3+ years of experience in print estimating, preferably in a print brokerage or multi-vendor environmentDeep understanding of offset printing processes, substrates, bindery, and finishing techniques.This description reflects in general terms the type and level(s) of work performed. It is not intended to be all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
STATEMENT: MANAGEMENT RESERVES THE RIGHT TO ASSIGN, CHANGE OR MODIFY JOB DUTIES AT ANY TIME IN ORDER TO HAVE THE JOB AND BUSINESS FUNCTION IN AN ORDERLY AND PROFITABLE MANNER.
Pick customer orders according to ISO 9001 instructions.
RESPONSIBILITIES:
• Pick customers order per shipping orders, requisitions, internal masters, or D-jackets.
• Assemble customer orders from stock and place orders on pallets, shelves, or rail system, or convey order to packing station or shipping area.
• Mark materials with identifying packing information as appropriate.
• Complete location unloads and replenishment forms as appropriate.
• Count items for distribution to ensure conformance to packing information.
• Maintain inventory records on computer as appropriate.
• Attend Warehouse meetings as required.
• Ensures a strong commitment to quality and adheres to all ISO 9001 related standards.
• Complies with all safety policies and reports any safety issues immediately to a manager.
• All other duties/ responsibilities as deemed appropriate by management.
• Displays behavior and judgment that consistently upholds Hibbert ACT values.
SKILLS:
• Knowledge of basic warehouse operations.
• Six months experience in pick/pack.
• Basic math, reading, and PC skills.
• Good prioritization skills.
• Ability to use warehouse equipment including forklift, order picker, count scale, electric jack and manual hand jack.
• Ability to work independently toward general results.
• Must demonstrate working proficiency of the English language
• Can effectively communicate with, but not limited to, English speaking employees/other business contacts (contractors, customers, vendors, etc).
• Successfully comprehends business materials written in English ( job assignments, instructions, etc)
• Ability to learn cGMP requirements as it relates to their role -- required prior to working on cGMP service lines.
• Ability to learn PDMA requirements as it relates to their role -- required prior to working on Prescription Drug service lines.
QUALIFICATIONS:
• Education: High school diploma/GED.
• Physical Demands: Heavy lifting to 80 lbs.
EXPERIENCE:
This description reflects in general terms the type and level(s) of work performed. It is not intended to be all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
