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The Hertz Corporation
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  • Corporate Account Sales Manager- Washington DC  

    - Anne Arundel County
    The Corporate Sales Account Manager, Washington DC is responsible for... Read More
    The Corporate Sales Account Manager, Washington DC is responsible for being customer driven and growth oriented to drive business and capitalize on opportunities that result in increased revenue within the corporate segment. Communicates opportunities, challenges, and market trends within assigned territory. This position plays a crucial role in assisting Hertz to achieve strategic growth initiatives by increasing revenue through new account development and by expanding business with existing corporate accounts. What You'll Do: Participate in B2B sales activities that result in increased market share and profitable revenue growth. Partner with existing corporate accounts to expand our relationships, provide continual support of their rental needs and communicate new/existing products, services, and programs. Negotiate contract renewals with existing designated Hertz accounts improving contribution margins and delivering improved economics and profitable revenue that contributes to the company EBITDA. Create relationships with assigned competitive accounts to capitalize on new business opportunities and improve Hertz designation and market share in assigned competitive targets. Utilize technology and relationships to prospect effectively and grow pipeline accounts. Strategize internally by communicating opportunities, challenges and market trends affecting assigned accounts and executing a course of action. Report on activity and provide documentation relevant to account administration. What We're Looking For: Bachelor's level degree or equivalent experience required. 2+ years of large account management experience required. Possesses demonstrated and proven revenue growth experience within a sales territory over an extended period of time required. Excellent business/financial acumen. Exceptional communication and networking skills. Strong PC skills - Salesforce experience a plus. A valid U.S. Driver's License. Service Industry Experience a plus Ability to influence. Flexible and adaptable; ability to work effectively in ambiguous situations. Excellent verbal and written communication skills. Results driven, ability to make decisions and help solve problems. Ability to work under minimal supervision with a goal-oriented mindset. Ability to see the big picture and leverage critical thinking and decision-making skills. Excellent organization, time management, and prioritization skills. This position starts at $60K, commensurate of experience. What You'll Get: This role provides On Target Earning potential of $90-110k; which includes a quarterly and annual bonus plan. Company Vehicle for business and personal use 40% off any standard Hertz Rental?? Paid Time Off Medical, Dental Read Less
  • Customer Service Associate  

    - Howard County
    The Customer Service Associate provides customer service that is above... Read More
    The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. Wage: $18.50/hr Qualifications: 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills Apply today and shift your career into drive for tomorrow! Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: * Up to 40% off the base rate of any standard Hertz rental * Medical, Dental Read Less
  • Part Time Customer Service Associate  

    - Caddo Parish
    The Part Time Customer Service Associate provides customer service tha... Read More
    The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. Wage : $15.00/hr Qualifications: 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills Apply today and shift your career into drive for tomorrow Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential , Power your Passion Below are a few perks and discounts: + Up to 40% off the base rate of any standard Hertz rental + Medical, Dental Read Less
  • Manager Trainee  

    - Orange County
    The Manager In Training program provides hands-on training in Sales, O... Read More
    The Manager In Training program provides hands-on training in Sales, Operations, Customer Service, finance, fleet management, and people management. This position has a clearly defined career path to Branch Manager in as little as 12-18 months. This role supports the achievement of location sales goals and customer service excellence. Wages: $18.00/hr. Qualifications: High School diploma or equivalent is required. A valid driver's license is required. Strong computer skills and multitasking skills are needed. Excellent written and spoken communication. Apply today and shift your career into drive for tomorrow! Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: * Up to 40% off the base rate of any standard Hertz rental * Medical, Dental Read Less
  • Manager Trainee  

    - DeKalb County
    The Manager In Training program provides hands-on training in Sales, O... Read More
    The Manager In Training program provides hands-on training in Sales, Operations, Customer Service, finance, fleet management, and people management. This position has a clearly defined career path to Branch Manager in as little as 12-18 months. This role supports the achievement of location sales goals and customer service excellence. Wages: $19.00/hr. Qualifications: High School diploma or equivalent is required. A valid driveru2019s license is required. Strong computer skills and multitasking skills are needed. Excellent written and spoken communication. Apply today and shift your career into drive for tomorrow Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion Below are a few perks and discounts: + Up to 40% off the base rate of any standard Hertz rental + Medical, Dental Read Less
  • Lead Customer Care Specialist  

    - Suffolk County
    Job Purpose: The primary focus is coaching to performance to enhance r... Read More
    Job Purpose: The primary focus is coaching to performance to enhance revenue production, maximize cost savings, increase first contact resolution, etc. A Lead handles more complex issues such as escalations and supports the Team Performance Leader with quality monitors, achieving performance targets, distributing workload as applicable and other projects as assigned. Development provided by Communications and Training for coaching content. The Lead Customer Care Specialist is a developmental position for possible future career growth and management role preparation. Business Impact: This role has an impact on our financial performance, service and customer loyalty Job Contributions u2013 What Will You Do: + Assist Team Performance Leaders through coaching specialists in specific skillsets this includes completion of Agent Development Plan with SMARTS objectives. + Handle agent questions, service issues and customer complaints as first level of escalation. This may include completing outgoing calls to customers, accounts, affiliates/associations. + Serve as backup on calls and files as business needs arise. + Clerical duties that may include copying, data input, headset administration, creating of flyers, bulletins, handling of email in-boxes etc. as assigned. + Assist with huddles as requested by Team Performance Leader. + Assist Team Leaders in updating department SOPs and references. + Assist Team Leader in completion of monitors including but not limited to the required monthly monitors. + Review of customer Medallia surveys and make recommendations for actions and/or follow-up + Distribute workload, applicable to Replacement areas. + Communicate and share feedback on quality, policy/procedure guidance, training gaps and needed training updates with a goal of driving solutions and ensuring the business operations is aware of current trends on a real time basis. + Ability to work any hours as required by shift rotation and/or department operating hours. There will be on-site and at home positions available dependent on department the lead supports. + Support ad hoc requests or other duties as required Experience and Qualifications : + Previous experience in coaching, training or handling escalations is preferred + Previous experience of working under pressure and to deadlines + Consistent achievement of required targets + Fluency in English + Working knowledge of Microsoft Office (Excel, Word and PowerPoint) required + Knowledge of Hertz systems used in the area of interest, i.e. Excalibur, HIRMS, HLES, GAR, HIRS, Empower, CTIOS, etc. + Must be strong in level of quality expectation + Must have good communication skills to take part in various conferences with sites across the globe + Must be strong in decision making with proper focus on quality, revenue growth and first contact resolution + Must be responsible and able to work with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. + Excellent time management and organizational skills + Flexibility written Read Less
  • Executive Customer Specialist  

    - Fulton County
    The primary mission of the Executive Customer Service Representative i... Read More
    The primary mission of the Executive Customer Service Representative is to maintain a high standard of one-on-one full resolution customer service. The specialist will be responsible for efficient, professional communication with customers contacting any Senior Management Team member, inclusive of the CEOu2019s office. Inquiries may be highly complex and/or sensitive in nature. Customer base consists of leisure, corporate, insurance replacement, small business, high profile Hertz accounts, VIP customers, and/or all levels of Hertz munication may be handled via phone, email, postal mail, or through Social Media platforms. This is an entry level position with high visibility and various levels of core business knowledge, which provide a solid foundation for future growth within the organization. What Youu2019ll Do: + Utilize all resources materials to document and resolve customer inquiries + Communicate and follow up with customers to full resolution + Maintain documentation of all contacts, research, resolution, and follow up when necessary, with all inquiries + Follow up in timely manner to ensure resolution was met and customer has been notified + Maintain complete professionalism in all communication with anyone contacting a Senior Management Team member/Executive Office in Estero, FL + Must be capable of multi-tasking + Must be a demonstrated self-starter + Cooperate with Management in maintaining goals and objectives + Criminal background check due to access of Personal Identifiable Data (PID) + For internal employees, all employeesu2019 files will be reviewed and approved by management for acceptable performance and attendance before final acceptance of their application What Weu2019re Looking For: + High School Diploma or GED Required + Must have previous Call Center or Customer Relations experience (applicable to internal candidates) + Prior call center and customer service experience + Knowledge of GAR, Carrent, PC Excalibur, Salesforce, Intranet, and Global systems (applicable to internal candidates) + Well versed in both verbal and written communication skills; emphasis on written communication (test required) + Typing 30 wpm (test required) + Strong decision-making skills + Strong verbal communication skills + Must be able to work productively with minimal supervision + Must work well with others + Must be a demonstrated self-starter, quick learner, and capable of handling multiple tasks _This position starts at $19.00/hour commensurate of experience._ What Youu2019ll Get: + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental Read Less
  • Senior Product Manager - Billing  

    - Richland County
    _As a Senior Product Manager on Hertzu2019s Billing team, you will lea... Read More
    _As a Senior Product Manager on Hertzu2019s Billing team, you will lead the development of products that deliver a seamless, transparent billing experience for our customers. Your work will focus on building trust in the Hertz brand while reducing exposure to bad debt. You will drive the vision for a modern billing platform, leveraging intuitive, self-service digital experiences to eliminate friction, increase clarity, and reduce customer anxiety throughout the journey._ _This role requires strategic vision and hands-on leadership in defining product roadmaps, collaborating with cross-functional teams, and delivering seamless, customer-centric digital experiences. You will collaborate with engineering and design teams to build scalable solutions and ship features in a complex environment. Your role will involve modernizing legacy applications, manage technical debt, and integrating various systems to enhance customer experience._ What You'll Do: + Define and prioritize product features that will enable the growth and scale of Hertz's initiatives, which is one of the major priorities of the business. + Execute against long-term product roadmap, coordinating with operations, engineering, design, and data science teams both domestically and internationally. + Integrate AI tools and features into the product development process. + Work closely with the strategy, operations, and go to market teams to ensure there is a consistent and holistic approach from pilot to scaled solutions. + Communicate across constituencies: within cross-functional team, broadly within Hertz internally and external to Hertz (customers, partners, candidates, etc.) + Ensure that we have a consistent customer focus in our research, planning and decision making + Articulate and systematically test product hypotheses + Navigate complex decision-making using product data and key performance indicators + Identify and implement metrics for estimating the impact of changes to the existing risk management platforms and tools. + Identify and implement metrics for estimating the impact of changes to the existing risk management platforms and tools. What We're Looking For: + Bacheloru2019s degree in highly quantitative field (Applied Mathematics, Operational Research, Probability and Statistics, etc.) required. Mastersu2019s degree preferred. + 5+ years of product management experience required + Experience building or managing dynamic pricing systems, pricing experiments, or monetization features in consumer-facing digital businesses + Demonstrated ability to translate data and insights into pricing decisions and product features + Strong communication skills. You must be able to work with cross-functional partners to gather requirements and explain outcomes + Strong product sense. You must be able to align your work with business objectives and make appropriate tradeoffs + Learning mentality. You must be able to pick up new skills as needed and demonstrate a curiosity about new technologies + Ability to own product strategy, roadmap, and execution for a product of limited to moderate complexity + Experience building or managing dynamic pricing systems, pricing experiments, or monetization features in consumer-facing digital businesses. + Strong analytical and problem-solving skills, with comfort working closely with Data Science and Engineering teams. + Demonstrated ability to translate data and insights into pricing decisions and product features. + Proven track record of delivering measurable revenue, margin, or attach rate improvements. We expect the starting salary to be around $150,000 with annual bonus and profit-sharing eligibility. The actual salary will be determined based on years of relevant work experience What Youu2019ll Get: + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental Read Less
  • Manager Trainee  

    - Los Angeles County
    The Manager In Training program provides hands-on training in Sales, O... Read More
    The Manager In Training program provides hands-on training in Sales, Operations, Customer Service, finance, fleet management, and people management. This position has a clearly defined career path to Branch Manager in as little as 12-18 months. This role supports the achievement of location sales goals and customer service excellence. What You'll Get: The hourly rate / wage for this role is $18.00 Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime) Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay) Sick Pay: Granted Up to 40 hours Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays) Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: Up to 40% off the base rate of any standard Hertz Rental??? Medical, Dental Read Less
  • Manager Trainee  

    - Middlesex County
    The Manager In Training program provides hands-on training in Sales, O... Read More
    The Manager In Training program provides hands-on training in Sales, Operations, Customer Service, finance, fleet management, and people management. This position has a clearly defined career path to Branch Manager in as little as 12-18 months. This role supports the achievement of location sales goals and customer service excellence. Wage: $18.50/hr. Qualifications: High School diploma or equivalent is required. A valid driveru2019s license is required. Strong computer skills and multitasking skills are needed. Excellent written and spoken communication. Apply today and shift your career into drive for tomorrow Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion Below are a few perks and discounts: + Up to 40% off the base rate of any standard Hertz rental + Medical, Dental Read Less

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