The Case Manager delivers coordinated, patient-centered care alongside our in-house clinical team. This on-site role covers everything from intake assessments and individualized care planning to discharge and community resource linkage. We're looking for a compassionate, organized professional who thrives in a structured clinical environment and is committed to patient advocacy.
Key Responsibilities
Conduct biopsychosocial assessments and develop individualized care plans in collaboration with the clinical teamServe as the primary point of contact for clients navigating clinic services and coordinate referrals to internal and external providersConnect clients and families with community resources (housing, transportation, financial assistance, social services) and assist with insurance benefits and prior authorizationsMaintain accurate, timely documentation in the EHR and ensure compliance with regulatory and payer requirementsParticipate in clinical team meetings, case reviews, and treatment planning conferencesBuild trust-based relationships with clients and families, educating and empowering them throughout their careQualifications
Bachelor's degree in social work, Psychology, Counseling, Human Services, Nursing, Healthcare Administration, or related field12 years of experience in case management, care coordination, or a related clinical/human services roleExperience in behavioral health, substance use treatment, or primary care preferredProficiency with EHR systems and clinical documentationAvailability: MondayFriday 3:007:00 PM | SaturdaySunday 9:00 AM3:00 PMReliable transportation, Valid California Drivers License, Auto Insurance.Knowledge of challenges associated with homelessness, including chemical dependency, mental disorders, physical health concerns, violence, and isolation Read LessWhat we are looking for:
The Community & Engagement Team Member is responsible for working with people experiencing unsheltered homelessness and will be familiar with the community. The ideal candidate will have lived experience, strong interpersonal and communication skills, and an open friendly accommodating attitude. The Community Outreach & Engagement Team Member will need to be trainable in harm reduction principles and trauma-informed care.
The ability to travel locally as needed for meetings and to conduct outreach is essential.
Experience, knowledge, skills, and abilities you should possess:
The ideal candidate would have lived experience with homelessness.
Willing to visit locations where the unsheltered life such as encampments, RVs, parks, etc.
Must have solid knowledge and experience with resources and referrals.
Deep understanding of cultural sensitivity and understanding of special family and youth issues.
Maintain networking relationships with community service providers and communicate back to leadership.
Ability to work as a team member with fellow co-workers and staff.
Willingness to foster a professional and welcoming environment in all interactions with clients, vendors, and colleagues regardless of different identities backgrounds, beliefs, and choices.
Sound Judgement and decision-making ability.
Able to demonstrate flexibility regarding job duties and assignments.
Valid California Drivers License, Auto Insurance and accept travel assignments on the job as directed by the Program director.
Job description
The Supportive Housing Case Manager (Ages 1825) supports young adults in securing and keeping stable housing while building life skills and independence. Using a positive, youth-centered approach, youll carry a small caseload (1218 clients), offer flexible one-on-one guidance, and connect them to education, jobs, and community resources. This is a rewarding role for anyone who enjoys cheering young people on as they step confidently into adulthood.
Key Responsibilities
Conduct intake assessments, develop individualized housing stability/service plans, and update plans quarterly or as needs change.Assist clients in securing and maintaining permanent housing (lease signing, landlord mediation, rental arrears negotiation, unit inspections, etc.).Coordinate medical, mental health, substance use treatment, benefits enrollment (SSI/SSDI, SNAP, Medicaid), employment, and other supportive services.Use harm-reduction and trauma-informed approaches in all client interactions.Advocate for clients with landlords, courts, hospitals, and benefit agencies.Facilitate crisis intervention and de-escalation when needed; participate in on-call rotation (if applicable).Participate in case conferences, staff meetings, and regular supervision.Collaborate with property managers, housing navigators, peer specialists, and clinical teams.Job requirements
Physical Demands
Frequent travel throughout the service area for home visits and meetingsAbility to manage emotionally intense situations and secondary traumaLifting:Must be able to lift and carry items weighing up to 50 pounds occasionally.Standing/Walking: Requires standing and walking for extended periods during shifts.Bending/Stooping: Frequent bending, stooping, and reaching to access materials stored at various heights.Job Type: Part-time
Expected hours: 20 per week
Schedule:
8-hour shift
Monday to Friday (4pm -12am)
Weekend (4pm -12am)
License/Certification:
Driver's License (Required)
Willingness to travel:
As needed
Work Location: In person
Read LessThe Supportive Housing Case Manager - CNA (Ages 1825) supports young adults in securing and keeping stable housing while building life skills and independence. Using a positive, youth-centered approach, youll carry a small caseload (1218 clients), offer flexible one-on-one guidance, and connect them to education, jobs, and community resources. This is a rewarding role for anyone who enjoys cheering young people on as they step confidently into adulthood.
Schedule:
Monday - Fridays
(12am-8am)
Sat and Sun
(12am-8am)
Key Responsibilities
Conduct intake assessments, develop individualized housing stability/service plans, and update plans quarterly or as needs change.
Assist clients in securing and maintaining permanent housing (lease signing, landlord mediation, rental arrears negotiation, unit inspections, etc.).
Coordinate medical, mental health, substance use treatment, benefits enrollment (SSI/SSDI, SNAP, Medicaid), employment, and other supportive services.
Use harm-reduction and trauma-informed approaches in all client interactions.
Advocate for clients with landlords, courts, hospitals, and benefit agencies.
Facilitate crisis intervention and de-escalation when needed; participate in on-call rotation (if applicable).
Participate in case conferences, staff meetings, and regular supervision.
Collaborate with property managers, housing navigators, peer specialists, and clinical teams.
Monitor and record vital signs, including temperature, pulse, and blood pressure.
Provide support in urgent care situations and assist with basic medical procedures.
Help patients with mobility needs, including lifting and transferring individuals as necessary.
Communicate effectively with staff regarding patient conditions and any changes observed.
Provide empathetic assistance to patients and uphold safety standards
Participate in patient care planning and collaborate with healthcare professionals to ensure comprehensive care.
The ECM Case Manager will assume responsibilities for community outreach and engagement. This position will determine eligibility, complete enrollment assessments, and perform outreach to potential ECM members to offer an enhanced case management program.
A successful ECM Case Manager understands the importance of empathy, advocacy, cultural competency, and follow-up assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need. ECM Case Manager must be able to work under pressure; work independently and manage multi-task responsibilities; be willing and able to assist and educate the member; intervene effectively in crisis on behalf of an upset, distraught, dissatisfied, confused or angry member; solve complex and comprehensive problems; organize and set priorities; adhere to state and federal timelines; have excellent communication skills both written and verbal and work in a rapidly evolving work environment.
This position reports to the Enhanced Care Management (ECM) Program Manager. This position provides support to the ECM Program to ensure engagement, enrollment, and follow-up on members related to the ECM, as well as other clinical programs in which case management is central.
Under the supervision of the Enhanced Care Management Program Manager, the ECM Lead Care Manager is responsible for coordinating and implementing organization-wide Enhanced Care Management. Oversees and implements provision of the Enhanced Care Management (ECM) services; and identification and achievement of Care Plan goals and objectives with the member that meet their self-identified strengths and health care and psychosocial needs.
Duties and Responsibilities:
Engages patients and offers and/or facilitates care management services where the patient lives, seeks care, or finds them most easily accessible.
Conducts comprehensive risk assessments and develops patient-centered Care Plans that include goals based on the patients physical and psychosocial health needs and consider their personal preferences.
Oversees effective implementation of Care Plan, ensuring initial plan is drafted within 30 days from the patient's enrollment and that it is updated as necessary, but no less than once per quarter, thereafter.
Educates patients on self-management skills and/or recruits support from a caregiver/family member to support the accomplishment of the Care Plan.
Supports health behavior change utilizing motivational interviewing and trauma-informed care practices.
Monitors treatment adherence.
Regularly initiates or participates in case conferences with clinical providers.
Connects patient to social services, including housing, transportation, etc., as needed to achieve patients goals and well-managed care.
Coordinates with hospital staff on discharge plan and with other transitional care as feasible.
Accompanies patient to office visits, as needed and according to health plan guidelines.
Maintains a regular contact schedule with enrolled patients that includes at least one in-person encounter per month.
Document care management encounters in the Electronic Health Record (EHR) with the appropriate billing codes and internal tracking logs.
Perform other duties as assigned.
Requirements:
Associate's Degree and/orBachelor's in Social Services.
RN - Registered Nurse Degree
2 3 years of experience in a community health or social service setting required.
2 - 3 years of case management/care coordination experience preferred.
Bilingual would be a bonus.
Proficiency in Microsoft Office Suite products.
Valid driver's license and willing to drive to communities where ECM members live.
Must be able to work in an interdisciplinary team setting.
Effective communication and interpersonal skills.
Experience with Electronic Health Records preferred.
Ability to independently seek out resources and work collaboratively.
The Director of Operations is a senior operational leader responsible for driving performance, accountability, and scalable systems across healthcare, housing, and mental health programs. This role translates executive strategy into measurable operational outcomes and leads cross-functional initiatives that improve quality, efficiency, and impact.
This is a high-impact leadership role overseeing multiple program managers and enterprise-wide initiatives within a mission-driven organization serving vulnerable populations.
Experience
Technical Skills
Education
Preferred Experience
Integrated care models (health + behavioral health + social services)Benefits
Compensation & Benefits
The ECM Lead Case Manager will assume responsibilities for community outreach and engagement. This position will determine eligibility, complete enrollment assessments, and perform outreach to potential ECM members to offer an enhanced case management program.
A successful ECM Lead Care Manager understands the importance of empathy, advocacy, cultural competency, and follow-up assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need. ECM Lead Care Manager must be able to work under pressure; work independently and manage multi-task responsibilities; be willing and able to assist and educate the member; intervene effectively in crisis on behalf of an upset, distraught, dissatisfied, confused or angry member; solve complex and comprehensive problems; organize and set priorities; adhere to state and federal timelines; have excellent communication skills both written and verbal and work in a rapidly evolving work environment.
This position reports to the Enhanced Care Management (ECM) Program Manager. This position provides support to the ECM Program to ensure engagement, enrollment, and follow-up on members related to the ECM, as well as other clinical programs in which case management is central.
Duties and Responsibilities:
Engages patients and offers and/or facilitates care management services where the patient lives, seeks care, or finds them most easily accessible.Conducts comprehensive risk assessments and develops patient-centered Care Plans that include goals based on the patients physical and psychosocial health needs and consider their personal preferences.Oversees effective implementation of Care Plan, ensuring initial plan is drafted within 30 days from the patients enrollment and that it is updated as necessary, but no less than once per quarter, thereafter.Educates patients on self-management skills and/or recruits support from a caregiver/family member to support the accomplishment of the Care Plan.Supports health behavior change utilizing motivational interviewing and trauma-informed care practices.Monitors treatment adherence.Regularly initiates or participates in case conferences with clinical providers.Connects patient to social services, including housing, transportation, etc., as needed to achieve patients goals and well-managed care.Coordinates with hospital staff on discharge plan and with other transitional care as feasible.Accompanies patient to office visits, as needed and according to health plan guidelines.Maintains a regular contact schedule with enrolled patients that includes at least one in-person encounter per month.Document care management encounters in the Electronic Health Record (EHR) with the appropriate billing codes and internal tracking logs.Perform other duties as assigned.Requirements:
High School Diploma, bachelors in social services preferred.
2 3 years of experience in a community health or social service setting required
1 - 3 years of case management/care coordination experience preferred.
Healthcare: 1 year (Plus)
Bilingual is a plus
Proficiency in Microsoft Office Suite products
Valid drivers license and willing to drive to communities where ECM members live
Must be able to work in an interdisciplinary team setting
Effective communication and interpersonal skills
Experience with Electronic Health Records preferred
Ability to independently seek out resources and work collaboratively
Monday to Friday Work Location: In person and Remote (Client schedules appointments and meetings)
Driver's License (Required) and the ability to commute SPA 6 and 8
About the Job
The Mental Health Promoter - Street Outreach & Community Engagement serves as a vital bridge between underserved populations and mental health resources. Working primarily in non-traditional settings - including streets, shelters, parks, encampments, and community centers this role focuses on building trust with individuals who face significant barriers to accessing conventional mental health care, including those experiencing homelessness, substance use challenges, trauma, or social marginalization
Street Outreach & Direct Engagement:
Conduct regular, scheduled street outreach in assigned geographic areas to identify and engage individuals in need of mental health support.Build authentic, trust-based relationships with individuals experiencing homelessness, mental health crises, or substance use challenges.Provide immediate, compassionate support during mental health crises and facilitate warm handoffs to crisis intervention teams or emergency services as needed.Distribute harm reduction supplies, hygiene kits, and informational resources on mental health services.Conduct informal wellness checks and follow-up visits with known community members.Mental Health Education & Promotion:
Facilitate psychoeducation conversations and informal workshops on mental health topics including stress management, coping skills, trauma awareness, and available resources.Develop and distribute culturally responsive educational materials tailored to the community's literacy levels and languages.Reduce mental health stigma through community conversations, peer storytelling, and awareness campaigns.Promote protective factors such as social connection, self-care, and community resilience.Resource Navigation & Case Support:
Screen individuals for mental health needs and connect them to appropriate services including counseling, psychiatric care, housing, substance use treatment, and primary care.Assist individuals in navigating complex service systems including insurance enrollment, benefit applications, and appointment scheduling.Maintain ongoing communication with case managers, social workers, and clinical staff to ensure continuity of care.Advocate on behalf of community members to reduce barriers to access.Community Engagement & Partnerships:
Build and maintain collaborative relationships with community-based organizations, faith communities, local businesses, law enforcement, and government agencies.Represent the organization at community events, health fairs, coalition meetings, and stakeholder convenings.Mobilize community members as partners in mental health promotion efforts.Engage community leaders and influencers to amplify mental health messaging and resource awareness.Documentation & Reporting:
Maintain accurate and timely records of outreach contacts, services provided, referrals made, and follow-up actions in the designated data management system.Prepare regular reports on outreach activities, service trends, and community needs.Participate in team meetings, case conferences, and supervision sessions.Contribute to program evaluation and continuous quality improvement efforts.Qualifications:
Bachelor's degree in social work, Psychology, Public Health, Human Services, or a related field preferred.Minimum 1 - 2 years of experience in community outreach, social services, peer support, or a related role.Lived experience with homelessness, mental health challenges, or substance use (highly valued and encouraged to apply).Knowledge of mental health conditions, trauma, harm reduction principles, and community resources.Strong interpersonal, active listening, and de-escalation skills.Ability to work independently in dynamic, unpredictable field environments.Proficiency in basic computer applications and data entry.Valid driver's license and reliable transportation (if applicable).Bilingual or multilingual candidates strongly encouraged to apply.Familiarity with local social services landscape, housing programs, and mental health systems.Experience working with diverse populations including LGBTQ+ individuals, veterans, justice-involved individuals, and older adults.Empathy & Compassion Engages with warmth and non-judgment toward all individuals regardless of circumstance.Equal Opportunity Employer:
We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or any other protected status.
Read LessAbout the Job
We are seeking a highly organized, experienced, and driven Clinical Administrator to lead the administrative and operational groundwork for our FQHC clinic prior to opening, then transition into a permanent leadership role upon launch. The selected candidate will begin as an Independent Consultant for a 90-day pre-opening engagement, during which they will be instrumental in building operational infrastructure, establishing workflows, credentialing providers, and preparing the clinic for a successful launch.
Upon successful completion of the consulting period and clinic opening, the position converts to a full-time Clinical Administrator role, subject to mutual agreement and satisfactory performance. This is an exciting opportunity for a self-starter who thrives in a startup environment and wants to shape a clinic from the ground up.
This position is primarily on-site at the clinic location. During the consulting phase, some remote work may be accommodated for administrative tasks. The Clinical Administrator must be available during clinic hours post-opening and flexible to handle operational needs as they arise.
Phase 1: Consulting Engagement (Days 1-90):
During the pre-opening consulting phase, the Clinical Administrator Consultant will focus on building the operational foundation for the clinic. Key consulting deliverables and responsibilities include:
Administrative Infrastructure:
Establish clinic policies, procedures, and administrative protocols.Set up electronic health records (EHR) system and ensure staff readiness for go-live.Develop and implement compliance programs in accordance with HIPAA, OSHA, and applicable state regulations.Create patient intake processes, scheduling systems, and front-desk workflows.Draft and finalize employee handbooks, onboarding materials, and HR documentation.Provider Credentialing & Contracting:
Manage credentialing and privileging of all clinical staff with payers and medical boards.Facilitate provider enrollment with insurance carriers (Medicare, Medicaid, commercial payers).Coordinate and track all licensing requirements for clinical and administrative staff.Negotiate and review vendor and supplier contracts.Financial & Billing Setup:
Partner with billing team or vendor to establish revenue cycle management processes.Set-up fee schedules, billing codes, and charge capture workflows.Establish accounts payable/receivable procedures and financial reporting templates.Assist in preparing the operational budget for Year 1.Staffing & Recruitment:
Collaborate with leadership on hiring clinical and administrative staff.Conduct interviews, reference checks, and onboarding of pre-opening hires.Design staff scheduling templates and time-tracking systems.Facilities & Vendor Coordination:
Coordinate with landlord, contractors, and vendors for clinic build-out and equipment procurement.Ensure all equipment is installed, tested, and operational prior to opening.Obtain necessary business licenses, permits, and certifications.Conduct pre-opening inspection checklists and readiness assessments.Phase 2: Full-Time Clinical Administrator (Post-Opening):
Upon successful clinic launch, the Clinical Administrator assumes full-time leadership of day-to-day clinical and administrative operations, including but not limited to:Operations Management:
Oversee all clinic operations to ensure efficient, high-quality patient care delivery.Monitor key performance indicators (KPIs) including patient satisfaction, wait times, and throughput.Continuously evaluate and improve operational processes and workflows.Serve as primary point of contact for staff escalations, patient complaints, and operational issues.Financial Oversight:
Manage clinic budget, monitor financial performance, and report variances to leadership.Oversee billing and coding accuracy and denial management with the revenue cycle team.Identify cost-saving opportunities without compromising quality of care.Human Resources & Staff Leadership:
Supervise administrative and non-clinical staff, support supervision of clinical staff in coordination with Medical Director.Conduct annual performance reviews, manage disciplinary processes, and foster a positive work culture.Identify training needs and implement staff development initiatives.Regulatory Compliance:
Maintain clinics compliance with all federal, state, and local healthcare regulations.Coordinate audits, accreditation surveys, and licensing renewals.Stay current with changes in healthcare law and payer requirements.Experience, Qualifications & Requirements:
Bachelor's degree in healthcare administration, Business Administration, or a related field required.Master's degree (MHA, MBA, or MPH) strongly preferred.Minimum 3-5 years of experience in clinical or medical practice administration.Prior experience managing a clinic launch, expansion, or start-up strongly preferred.Demonstrated experience with provider credentialing and insurance enrollment.Hands-on experience with EHR platforms (e.g., Epic, Athenahealth, eClinicalWorks, or similar).Experience managing budgets, billing operations, and revenue cycle functions.Skills & Competencies:
Exceptional organizational and project management skills with ability to manage multiple priorities simultaneously.Strong leadership and interpersonal skills; ability to motivate and guide a team.Excellent written and verbal communication skills.High proficiency in Microsoft Office Suite and healthcare software applications.Deep knowledge of HIPAA, OSHA, CMS regulations, and healthcare compliance standards.Problem-solving mindset with the ability to work independently in a fast-paced, startup environment.Equal Opportunity Employer:
We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or any other protected status.
Job Description
Are you looking to do meaningful and impactful work in the world with people you enjoy? Are you well-organized and a strategic problem solver, with an enthusiasm for owning and driving projects forward? Do you enjoy leading teams to accomplish meaningful goals? If so, we are looking for you to join our team as a Case Manager.
WHO WE ARE:
Our mission-driven organization focuses on doing meaningful and impactful work in the world. We believe that healthcare, housing, and a strong support network are crucial for everyone to thrive. And, it is our passion here to ensure that everyone has access to these essential services and support.
OUR CORE VALUES:
Dedication We give our best and go above and beyond each and every day-to-day.Collaboration We work together as one team and respect our differences.Honesty We build relationships based on loyalty and trust.Innovation We experiment with new ways and methods to provide quality services.Curiosity We look at different angles to ask why? And how?
What we are looking for:
Under the direction of our Program Manager, the Case Manager provides high-quality case management services to homeless individuals and families (participants) eligible for permanent housing through the Housing program. The Case Manager shall serve as the central point of contact for 15-20 participants.
Job requirements
Experience, knowledge, skills, and abilities you should possess:
Able to conduct initial and quarterly psychosocial assessments to develop and implement an individualized service plan, in collaboration with our program participants, based on the information gathered through the utilization of the psychosocial assessment.Collaborate with participants to maintain housing stability goals.Develop professional relationships with the program participants and maintain a caseload of 15-20 participants.Provide outreach, housing navigation, and housing location services.Conduct regular face-to-face visits at indoor and outdoor locations per comfort level and current needs of the program participants. Once the participant is housed, conduct regular home visits.Ensure that participants are linked to health, mental health, and substance use services as needed.Assist participants with obtaining employment, and/or establishing benefits, and/or educational opportunities.Assist program participants with maintaining treatment regimens including accompanying participants to appointments with physical health, mental health, and other care providers as needed.Assist participants in gaining access to mainstream benefits, including but not limited to Medical, GR, SSI, etc.Utilize a harm reduction, client-focused and strengths-based intervention and treatment model.Qualifications:
Dedicated to the mission, vision, and values of our organization.Associates degree, preferably a Bachelors degreeExperience 1-2 years in case management or behavior healthKnowledge of surrounding poverty, homelessness, and social factors related to each dynamic.Ability to understand the needs of homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the larger community.Ability to work a flexible schedule, including some evenings and weekends.Knowledgeable about services for homeless individuals and families throughout Los Angeles County.Knowledge of challenges associated with homelessness, including chemical dependency, mental disorders, physical health concerns, violence, and isolation.Reliable transportation, Valid California Drivers License, Auto Insurance. Read Less