PERFORMANCE DIRECTOR
What You’ll Do
As Performance Director, you will be a regional leader overseeing 4–5 Fedcap Families Opportunity Centers across Maine, supporting individuals receiving Temporary Assistance for Needy Families (TANF) through the ASPIRE program in partnership with the Maine Department of Health and Human Services. You will set strategy; guide multiple teams; and ensure high-quality, person-centred employment services that promote lasting economic mobility for families.
You will lead and support Performance Managers and take accountability for performance metrics, service quality, and operational excellence. The ideal candidate combines strategic thinking with hands-on leadership and a deep understanding of workforce development, coaching, and the systems affecting families in poverty. A commitment to data-driven decisions, continuous improvement, and developing mission-aligned teams is essential.
At Fedcap, we value leadership that is both outcome-focused and grounded in purpose. As Performance Director, you will ensure that each center not only meets program goals, but also fosters an environment where staff are supported, participants are seen, and communities are strengthened. For leaders who are motivated by impact, challenge, and building something that lasts, this role offers meaningful scope and responsibility.
Your Responsibilities Will Include:
· Oversee four to five Opportunity Centers and their Performance Managers, providing leadership, support, and performance management to meet quality and target goals and visiting each center at least monthly to participate in staff meetings and observe operations.
· Lead regular, regional staff meetings focused on training, performance improvement, and strategic alignment.
· Conduct monthly regional performance reviews and prepare reports for executive leadership, implementing corrective action plans when KPIs are at risk.
· Collaborate with Operations and HR teams to ensure compliance, resolve challenges, support staff development, hiring, onboarding, and retention by fostering a positive work environment.
· Represent Fedcap in stakeholder meetings, community coalitions, and employer engagement events to build relationships with local businesses, leaders, and partners
· Promote Opportunity Centers as local workforce development hubs, including identifying and supporting community satellite sites to expand access to job and training opportunities.
What We’re Looking For
· Bachelor’s degree in Social Work, Counseling, Psychology, Human Services, Public Administration, Business Administration, or a related field required OR equivalent experience. Master’s degree preferred.
· At least 5 years’ experience in career services, case management, workforce development, or social services—preferably serving low-income, TANF, or other public-benefit populations. Related experience in education, healthcare administration, retail, hospitality, or HR is also considered.
· At least 6 years’ experience supervising and leading teams to achieve performance outcomes, ideally in career services, case management, workforce development, or social services.
· Strong leadership and team management skills including supervision, coaching, and conflict resolution.
· Strong data analysis skills with ability to interpret site-level performance, generate actionable insights, and communicate findings to guide coaching, strategy, and improvement.
· Proven customer service mindset, anticipating and responding to the needs of employers, funders, participants, and teams while building trust.
· Culturally sensitive and trauma-informed, with a strong understanding of equity in workforce development and employment services.
· Advanced tech proficiency, including Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint, Teams) and other systems for managing caseloads and performance.
Compensation & Benefits
· Minimum starting salary $72,000, depending on experience.
· Comprehensive benefits package including health, dental, vision, retirement, and generous paid time off.
Who We Are
Our mission at Fedcap Families is to help Maine families achieve long-term economic well-being through access to employment, training and education, and community resources. Our program was designed to meet the existing and emerging needs of the people of Maine – both long-term Maine residents as well as New Mainers building a future in our beautiful state. Our services include case management, work readiness, vocational and employer-based training, job placement, and post placement support. We provide services statewide through 16 locations throughout Maine employing 185 talented, caring team members who are passionate about our work and committed to ensuring that every person served experiences the dignity that comes from being self-sufficient.
The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.
Company DescriptionMission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.Position Summary:
The Outreach Specialist plays a critical role in driving engagement for participants referred to Fedcap’s Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program. Serving as the first line of contact for TANF recipients referred by the District of Columbia’s Department of Human Services (DHS), the Outreach Specialist is responsible for initiating, maintaining, and restoring contact with customers who have not yet engaged or who have disengaged from required services.
What You'll Do
Engagement & Outreach
Serve as the primary point of contact for a caseload of approximately 30-100 unengaged or disengaged TANF recipients; initiate daily outreach efforts within 24 hours of missed appointments using a combination of phone, email, letters, and home visits.Conduct re-engagement efforts for customers who have disengaged from Fedcap or external provider services, documenting all activity in the Fedcap Cares system with 100% accuracy and timeliness.Support Case Managers by coordinating outreach on their caseloads during peak times or absences, and provide real-time updates on customer status, barriers, or engagement progress.Facilitate ongoing communication with customers to promote the value of work and participation in assigned activities, while emphasizing personal accountability, ownership, and urgency.Barrier Resolution & Participant Support
Identify barriers that impede participation (e.g., transportation, housing instability, mental health, childcare, or scheduling conflicts); escalate to Case Managers and internal supports as needed.Build trusted relationships with assigned customers, using motivational interviewing and trauma-informed practices to foster re-engagement.Track participant progress throughout initial program engagement and into the first year of employment, providing follow-up support and encouragement to drive sustained success.Orientation & Group Facilitation
Lead at least two group program orientations weekly and conduct one-on-one orientations as needed to accommodate customer schedules.Facilitate or co-lead monthly peer group sessions, trainings, or enrichment activities, such as Nurturing Parent, Parent Café, or workforce readiness discussions.Provide instruction and coaching to customers on required participation hours, timesheet documentation, and activity compliance to support achievement of the 80% Work Participation Rate (WPR).Data & Performance Management
Consistently meet or exceed performance goals, including outreach contact rates, re-engagement success, attendance at orientations, and compliance support milestones.Maintain accurate and timely documentation of all outreach, attendance, and milestones in Fedcap Cares and related tracking systems.Contribute to data collection and reporting on outreach activity, customer engagement trends, and outcome achievement; support monthly and quarterly performance reviews as needed.Professional Development & Collaboration
Participate in regular team meetings, peer learning sessions, and professional development trainings.Collaborate with Case Managers, Supervisors, and other program staff to ensure coordinated and consistent service delivery across all touchpoints.Adhere to all program policies, procedures, and performance standards.
You're a great fit for this role if you have:
A minimum of two (2) years of post-secondary education at an accredited college or university Two (2) years of experience undertaking outreach activities;Valid driver's license, valid insurance and reliable transportation required. And/or work experience determined to be acceptable to the agency.Compensation
$21.64 per hour/$45k annually
Company DescriptionMission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.
Position Summary
The Education Specialist (ES) is the sole point of contact in helping Jobs Plus Members enroll in sector-based training, GED, and college education. The ES is responsible for helping public housing improve their education, skills, and career prospects by finding training and education partners in multiple training fields, offering a diversity of training courses that are available on different days of the week, throughout various NYC locations, and offering options in both in-person and remote classes. The ES assists in supporting members in completing applications for enrollment and financial aid support. The ES also maintains continuous contact with the member and education partner to ensure completion of training and education activities. This role ensures that the ES can successfully refer and enroll a minimum of 90% of training-interested Members into training and education. This role ensures that each performance indicator (KPI) goal below complies with contractual obligations and continuously improves the jobseeker’s access to and completion of training and education outcomes.
The ES collaborates with cross-functional teams (i.e., case management, job placement, financial counseling), the supervisor, and senior leadership to monitor and track performance and find solutions to maximize outcomes for members. This is a hands-on, relationship-driven role that requires strong engagement skills, effective networking and wraparound services competencies, excellent organizational and follow-up skills, and a commitment to providing excellence in service delivery.
Your Responsibilities Will Include:
Effective Engagement & Individualized Services
Provide at least 90% of Members with at least two meaningful opportunities per month.Deliver services using a variety of options to appeal to and cater to Members’ unique preferences and learning styles.Assist at least 90% of referrals in obtaining verification needed for training & education (such as NYC residency requirement, education level, I-9 docs, proof of disability, etc.)Provide individualized services to 100% of members on caseload from point of referral to completion of training or education goal.Interact with Members at a minimum of 2 times per month.Follow up with partners in a timely fashion on behalf of the member.Attend at least 2 community partner events.Create at least 2 new partnerships per month that lead to education & training opportunities.Create at least 2 new pathways for internship enrollment per quarter.At least 1 onsite training or education event monthly in collaboration with partners.Program Referrals and Enrollment
Achieve 75% of referrals receive acceptance into a training or education course.Achieve 90% compliance in training once enrolledCapture and document 100% of enrollment and acceptance letters for Education Advancement Placement (EAP) credit.Ensure a point of contact exists for all external and internal partners to discuss members’ progress and challenges, as well as the ability to advocate for the member.100% of referrals, enrollments, and completions are entered and updated into the Salesforce (SF) training & education pipeline.Case Management & Wraparound Services
Complete at least 90% of touchpoints within 48 hours of engagement.Ensure a less than 10% error rate in internal case record audits.Document 100% of case management activities in Salesforce and FedcapCARES (FCC).Upload 100% of supporting documentation related to assigned training, including but not limited to: Referral application, I9 documents, Proof of education, Progress reports, Completion certificates, and licenses or degrees.Serve as member’s primary point of contact from the point of referral until member completes or changes their training & education pathway.Utilize an array of outreach modes and engagement approaches to ensure Members begin to participate and remain active in their assigned program and comply with program requirements.Provides support to Members who may be facing challenges, such as online resources, on-site test prep books, connecting with the provider to find additional supports for the Member, and test strategies.Document all outreach attempts, communications, and interactions with Members in SF and FCC.Schedule 100% of members for revised career plan development within three business days of receipt of the member completing their assigned course.100% of members identifying a financial concern related to paying for training or higher education will be referred to the Financial Counselor for financial coaching, including FAFSA, TAP, loans, grants, and other financial supports.Respond to all phone calls, messages, and emails within 24 hours.Data and Performance Management
Analyze caseload performance a minimum of two times per month in partnership with the supervisor to identify strengths, challenges, gaps, and improvement needs.Monitor, discuss, and track improvement needs a minimum of two times per month in partnership with the supervisor and co-develop an action plan or performance improvement plan (PIP) accordingly.Ensure clear justification and required documentation are provided to ensure at least 90% of EAP’s are approved at first point of submission.At least 134 EAP’s per quarter as designated by the contract goals.At least 9 Education Milestones per quarter as designated by the contract goals.As directed by and in partnership with the Supervisor, review, discuss, and address the needs of the action plan or PIP with 100% accuracy, including actions, follow-ups, owners, and outcomes.You're a Great Fit for This Role If:
You have a bachelor’s degree in social work or a related field, such as psychology, education, vocational rehabilitation, or occupational rehabilitation, from an accredited institution, preferredYou have a minimum of two (2) years’ experience in case management or training and/or work experience determined to be acceptable by the agency in place of a bachelor’s degree.You know relevant subject matter related to work experience in areas such as, but not limited to, occupational training, substance use, mental health, employment, and housing services.You are Proficient in Microsoft Office.You have experience working with public assistance recipients, formerly incarcerated individuals, and those affected by the challenges associated with poverty, and are familiar with social and human services organizations, which is a plus.Equal Opportunity Employer
About Fedcap PACE
At Fedcap PACE, we believe every individual deserves access to meaningful opportunities that lead to economic independence and long-term success.
Our team works alongside community organizations, educational institutions, employers, training providers, and support service partners to help participants overcome barriers, gain skills, and achieve sustainable employment.
As a Community Partnerships Supervisor, you'll play a critical leadership role in building those connections and ensuring participants have access to the resources and opportunities they need to thrive.
Build Partnerships That Change Lives
Are you passionate about community engagement, workforce development, and creating opportunities for individuals facing barriers to employment?
As the Community Partnerships Supervisor, you'll lead a dynamic team responsible for developing strategic partnerships that connect participants to:
Education and training opportunitiesCommunity service placementsInternshipsWraparound support servicesCareer advancement pathwaysThis role is ideal for a collaborative leader who enjoys relationship building, coaching staff, improving systems, and creating measurable impact within the community.
What You'll Do
As a key member of the PACE leadership team, you will oversee partnership development, team performance, and participant engagement strategies that support successful employment outcomes.
Leadership & Team Development
Partnership Development & Community Engagement
Build and strengthen relationships with educational institutions, training providers, community organizations, and support service partners.Develop and maintain Memoranda of Understanding (MOUs) and partnership agreements.Expand opportunities for participants through new partnerships and community collaborations.Identify emerging labor market trends and training opportunities that align with participant goals.Program Operations & Client Success
Ensure participants have access to appropriate education, training, internships, community service opportunities, and supportive services.Conduct regular case conferences to address participant engagement and barrier-removal strategies.Collaborate with internal teams to address service gaps and improve participant outcomes.Support innovative strategies that increase engagement, retention, and progression.Performance & Compliance
Monitor program performance, retention outcomes, and partnership effectiveness.Ensure timely and accurate documentation in SEAMS and Fedcap CARES.Prepare reports and maintain compliance with NYC HRA contractual requirements.Address participant concerns and service issues promptly and professionally.Utilize data to identify trends and drive continuous improvement.
You're a Great Fit If You Have
Education & Experience
Bachelor's Degree in:Human ServicesSocial WorkVocational RehabilitationWorkforce DevelopmentEducationPublic AdministrationOr a related fieldAt least 2 years of:Supervisory or management experienceWorkforce development, case management, or human services experienceExperience supporting:Public assistance recipientsIndividuals experiencing homelessnessJustice-involved individualsIndividuals with disabilitiesIndividuals facing barriers to employmentBilingual English/Spanish preferredWhat Makes You Successful
Strong leadership and team-building abilitiesExceptional relationship management and partnership development skillsExcellent verbal and written communication skillsStrong organizational and project management skillsAbility to manage multiple priorities in a fast-paced environmentProficiency with:Microsoft Office SuiteExcelWordOutlookWorkforce development databases and case management systemsPassion for helping individuals achieve long-term successWhy Join Fedcap PACE?
This role offers a unique opportunity to:
You'll have the opportunity to make a measurable impact on both participant outcomes and community partnerships while advancing your career in workforce development leadership.
Work Environment
This position operates in a professional office environment and regularly utilizes computers, phones, and workforce development systems.
Physical Requirements
Regular communication with participants, staff, partners, and community organizationsFrequent standing, walking, and computer useAbility to occasionally lift up to 30 poundsReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Schedule
Full-time position.
Typically Monday through Friday, 8:00 AM – 5:00 PM.
Occasional evening and weekend work may be required to support program operations and community engagement activities.
Travel
Primarily local travel throughout NYC for partner meetings, site visits, training events, and community engagement activities.
Equal Opportunity Employer
Fedcap NYC Inc. is committed to creating a diverse and inclusive workplace where all employees can thrive. We proudly provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.
Education & Experience
Bachelor's Degree in:Human ServicesSocial WorkVocational RehabilitationWorkforce DevelopmentEducationPublic AdministrationOr a related fieldAt least 2 years of:Supervisory or management experienceWorkforce development, case management, or human services experienceExperience supporting:Public assistance recipientsIndividuals experiencing homelessnessJustice-involved individualsIndividuals with disabilitiesIndividuals facing barriers to employmentBilingual English/Spanish preferredWhat Makes You Successful
Strong leadership and team-building abilitiesExceptional relationship management and partnership development skillsExcellent verbal and written communication skillsStrong organizational and project management skillsAbility to manage multiple priorities in a fast-paced environmentProficiency with:Microsoft Office SuiteExcelWordOutlookWorkforce development databases and case management systemsPassion for helping individuals achieve long-term successWhy Join Fedcap PACE?
This role offers a unique opportunity to:
Lead a high-impact teamDevelop meaningful community partnershipsInfluence workforce development strategiesCreate opportunities for individuals facing barriers to employmentGain valuable leadership experience within a growing organizationYou'll have the opportunity to make a measurable impact on both participant outcomes and community partnerships while advancing your career in workforce development leadership.
Work Environment
This position operates in a professional office environment and regularly utilizes computers, phones, and workforce development systems.
Physical Requirements
Regular communication with participants, staff, partners, and community organizationsFrequent standing, walking, and computer useAbility to occasionally lift up to 30 poundsReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Schedule
Full-time position.
Typically Monday through Friday, 8:00 AM – 5:00 PM.
Occasional evening and weekend work may be required to support program operations and community engagement activities.
Travel
Primarily local travel throughout NYC for partner meetings, site visits, training events, and community engagement activities.
Equal Opportunity Employer
Fedcap NYC Inc. is committed to creating a diverse and inclusive workplace where all employees can thrive. We proudly provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.
Partner, this is one of the strongest leadership roles in PACE because it combines people leadership, community engagement, workforce development, partnership building, and program strategy. That combination should be front and center in the posting rather than the compliance metrics. This version will likely attract stronger Community Partnerships Managers, Workforce Development Supervisors, Program Supervisors, and Nonprofit Leaders.
Company DescriptionMission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.Career Development Specialist
Department: Jobs Plus
Reports To: Program Director
Employment Type: Full-Time | Non-Exempt
Compensation: $21.64 - $24.05 per hour
Direct Reports: None
Work Location: In-person
About Fedcap NYC Inc.
At Fedcap NYC Inc., we believe employment changes lives. Through workforce development, career coaching, education, and supportive services, we help individuals overcome barriers and achieve long-term economic independence.
As a Career Development Specialist, you'll play a vital role in helping individuals identify career goals, build confidence, access resources, and secure meaningful employment opportunities that lead to long-term success.
Make a Difference in Someone's Career Journey
Are you passionate about helping people achieve their goals?
Do you enjoy coaching, mentoring, problem-solving, and building strong relationships?
As a Career Development Specialist, you'll serve as a trusted guide for individuals throughout their employment journey. You'll help participants navigate barriers, create career plans, connect to resources, and stay motivated as they work toward stable employment and financial independence.
This role is ideal for professionals who enjoy a combination of:
Career CoachingCase ManagementWorkforce DevelopmentHuman ServicesEducation and TrainingCommunity EngagementWhat You'll Do
As the primary point of contact for a caseload of approximately 100+ participants, you will provide individualized guidance and support from enrollment through program completion.
Career Coaching & Employment Planning
Develop personalized career plans aligned with participant goals, interests, strengths, and employment aspirations.Help participants identify career pathways that lead to sustainable employment.Evaluate when education, training, certifications, or volunteer opportunities may strengthen employability.Connect participants to job opportunities that align with their skills and career objectives.Provide ongoing encouragement, coaching, and accountability throughout the participant journey.Case Management & Support Services
Build strong, trusting relationships with participants.Conduct regular participant check-ins and progress reviews.Help individuals address barriers that may impact employment success.Coordinate referrals to internal and community-based support services.Support participants in accessing educational, wellness, financial, and employment-related resources.Maintain accurate documentation and case notes within required systems.Participant Engagement
Utilize multiple communication methods, including phone, email, text, virtual meetings, and in-person interactions.Create meaningful engagement strategies tailored to each participant's needs.Promote active participation in programs and ongoing engagement.Respond to participant inquiries within established service standards.Performance & Outcomes
Monitor participant progress toward employment goals and program milestones.Maintain timely and accurate documentation in Salesforce and Fedcap CARES.Review caseload performance and identify opportunities for improvement.Collaborate with supervisors and cross-functional teams to maximize participant success.Contribute to achieving program performance targets and employment outcomes.You're a Great Fit If You Have
Education & Experience
Bachelor's Degree preferredHigh School Diploma or equivalent requiredOne year of experience in:Workforce DevelopmentCareer ServicesCase ManagementHuman ServicesSocial ServicesEducationHealthcare AdministrationHuman ResourcesHospitality or Customer Service LeadershipEquivalent combinations of education, training, and experience will be considered.
Skills & Competencies
Strong relationship-building and engagement skillsExcellent verbal and written communication abilitiesAbility to motivate and coach individuals from diverse backgroundsStrong organizational and time-management skillsAbility to manage multiple priorities in a fast-paced environmentProficiency with Microsoft Office Suite, including:ExcelWordOutlookTeamsSharePointExperience working with databases, CRM systems, or case management systemsUnderstanding of trauma-informed and person-centered service deliveryWhy Join Fedcap?
When you join Fedcap, you're joining a team committed to creating opportunities and changing lives.
You'll gain experience in:
Career CoachingWorkforce DevelopmentCase ManagementCommunity EngagementProgram OperationsEmployment ServicesThis role offers an excellent opportunity for recent graduates and early-career professionals interested in Human Services, Social Work, Psychology, Counseling, Education, Public Administration, Workforce Development, or Nonprofit Leadership.
Work Environment
This position operates in a professional office setting and utilizes standard office technology and case management systems.
Physical Requirements
Frequent communication with participants, staff, and partnersRegular standing, walking, and computer useAbility to occasionally lift to 30 poundsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Schedule
Full-time position.
Typically Monday through Friday, 8:00 AM – 5:00 PM.
Occasional evening hours may be required to support participant engagement and program activities.
Travel
Occasional travel between program locations for training, meetings, or coverage purposes.
Equal Opportunity Employer
Fedcap NYC Inc. is committed to building a diverse and inclusive workplace. We proudly provide equal employment opportunities to all applicants and employees and welcome candidates from all backgrounds, experiences, and abilities.
Position Summary:
The Employment Specialist is responsible for developing and maintaining employer relationships, facilitating workshops, and connecting participants to unsubsidized employment opportunities aligned with their career pathways. This role supports the employment journey by preparing participants for interviews, tracking job leads, and collaborating with internal and external partners to ensure successful placements. The Employment Specialist is accountable for meeting job development benchmarks, maintaining accurate documentation, and contributing to overall program performance.
What You'll Do:
Employer Engagement & Job Development
Conduct career readiness workshops and resume writing within Rikers Island for participants transitioning into the communityBuild, sustain, and expand professional relationships with 25-50 employers across industries to create a robust and diverse pipeline of job opportunities for program participants.Conduct daily prospecting activities, totaling at least 25 activities a week, including cold calls, outreach visits, networking events, and digital engagement, to identify hiring needs and new employer partners.Promote the value of partnering with Fedcap by explaining financial incentives, retention supports, and long-term business benefits associated with hiring program participants.Collaborate with employers to design and coordinate hiring events, job fairs, and informational sessions that connect participants directly to viable career opportunities.Serve as a key representative of Fedcap to the business community, ensuring all outreach reflects the organization’s mission, professionalism, and commitment to quality outcomes.Job Placement & Preparation
Achieve a minimum of 5 qualifying Job Placements per month where the job placement was the direct result of an employer partner relationship. Track each participant’s progress from job search through placement, first-day onboarding, and up to one year of retention in collaboration with the Transition Manager.Support participants' continued success by assisting with performance feedback, wage progression, and promotion opportunities.Conduct employer satisfaction check-ins and respond promptly to issues impacting customer retention or performance.Performance Management & Reporting
Complete weekly reports on cold calls, field visits, and employer engagement in FedcapCARES. Announce job leads weekly in workshops and follow up with facilitators on member referrals. Enter 100% of member case notes and employment data into FedcapCARES and DOC tracking systems within 24 hours. Support retention efforts by verifying employment data for placed participants.You're a Great Fit For this Role If:
You have a Bachelor’s degree in Social Work, Psychology, Public Administration, or a related field from an accredited institution, preferredYou bring an equivalent combination of 1 year of Bachelor’s-level education, related training, and/or 2 years ’experience that demonstrates the ability to perform the duties of the position in place of a degree.You have a minimum of 1 year of experience in job development, employer relations, or workforce development, or 2 years working with individuals facing employment barriers.You are able to pass the required security screening with DOC for access to Rikers.
Compensation
$26.45/hr-$31.25/hr.
Equal Opportunity Employer
Company DescriptionMission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.We're Hiring: Temporary Navigator – Washington, DC
Compensation: $24.05 per hour
Join an innovative team dedicated to empowering families in Washington, DC! As a Temporary Navigator with the Career Mobility Action Plan (Career MAP), you’ll be a key advocate for participants transitioning from homelessness to sustainable careers. This role goes beyond traditional case management—it's about coaching, supporting, and helping individuals overcome barriers to success while navigating career development and essential family resources.
What You'll Do
As the Navigator plays a central role in advancing the goals of the Career Mobility Action Plan (Career MAP), an innovative workforce development initiative launched by the DC Department of Human Services (DHS). Navigators are responsible for delivering high-quality, personalized coaching that supports families in achieving long-term career advancement, financial independence, and holistic family well-being.
Serving as the primary point of contact for a caseload of families referred from the Family Re-Housing Stabilization Program (FRSP), Navigators go beyond traditional case management to provide advocacy, guidance, and strategic support. Each Navigator helps participants develop and pursue individualized Mobility Action Plans (MAPs), removing barriers, facilitating access to two-generational resources, and coaching participants toward self-determined goals.
Your Responsibilities Will Include:
Individualized Coaching & Goal Planning
Conduct strengths-based assessments and partner with participants to develop and update individualized Mobility Action Plans (MAPs), incorporating career, educational, financial, and family goals.Apply trauma-informed and motivational coaching techniques to instill urgency, ownership, and belief in each participant’s ability to succeed.Provide consistent accountability and future-focused support to help participants navigate their career journey and family goals simultaneously.Two-Generational Resource Navigation
Assist participants in accessing wraparound supports, including healthcare, mental health, childcare, early childhood education, financial aid, tax credits, and legal services.Guide participants through system navigation, provide warm handoffs to external providers, and follow up to ensure services were received and needs were met.Support participants in leveraging their social capital and building peer connections through workshops and group activities.Career Advancement & Training Support
Help participants explore career options aligned with interests and financial goals; refer to relevant education and training programs, including vocational certifications, adult education, and higher education.Collaborate with DHS Workforce Development Specialists and other partners to facilitate employment placements and track advancement, focusing on upward mobility and wage increases post-placement.Support transition from training to employment and from job entry to career progression through continuous coaching and milestone tracking.Participant Engagement & Progress Monitoring
Conduct outreach to engage referred participants and re-engage those who have disengaged from services, and document all touchpoints and status updates.Track progress toward individualized goals, including career advancement, education attainment, financial benchmarks, and family well-being.Maintain consistent and meaningful contact with each participant to foster trust, troubleshoot challenges, and adjust strategies as needed.At a minimum of one time monthly, a face-to-face meeting with the individual occurs; not all meetings are in Fedcap offices, and most of these meetings should occur in the community at locations such as their school, community room at their apartment complex, etc.Data Management & Compliance
Maintain up-to-date and accurate documentation in the Electronic Case Management (ECM) system for all participant interactions, MAP updates, and milestone achievements.Diligently verify and report outcomes—including employment, education, housing stability, and income progression—to DHS and internal teams.Assist in compiling data for reports, including participant engagement, timesheets, placements, and retention metrics.Professional Development & Team Collaboration
Participate in regional learning collaboratives and training sessions to stay informed of emerging practices in mobility coaching and two-generational service delivery.Collaborate with fellow Navigators, Supervising Navigators, and community partners to ensure service alignment, consistency, and quality.Adhere to all Fedcap and DHS policies and protocols
What We’re Looking For:
Bachelor’s degree in Social Work, Counseling, Psychology, Human Services, Workforce Development, or a related field from an accredited institution required.A Master’s degree in a relevant discipline is a strong plus.Minimum of 3 years of experience in case management, vocational rehabilitation, workforce development, or social services, preferably serving low-income, TANF, or other public-benefit populations.2 to 3 years of demonstrated success in coaching, barrier resolution, and performance-driven human services settings.2 to 3 yrs of experience navigating public systems (e.g., child welfare, criminal justice, housing, behavioral health) and the complexity of barriers faced by individuals experiencing generational poverty. And/or education or experience deemed appropriate by the agency.Bilingual (English/Spanish) strongly preferred
The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EEO employer committed to diversity, M/F/D/V.
Company DescriptionMission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.
For over 60 years, APEX Technical School has helped students get the training they need to go after the jobs they want though our unique program of both classroom and hands-on instruction. Your skills and passion can make a difference for the next generation of students.
APEX is looking for a highly skilled Plumbing Instructor to teach hands-on work a group of students who are eager to learn. ABSOLUTELY no teaching experience is required. You supply the skills and we supply everything else, even the tools! The position offers competitive pay, great employee benefits, and flexible schedules. Connect with our hiring staff and learn more about opportunities to advance your career!
Requirements
3+ years of hands-on fieldwork experience in the construction and plumbing trade with experience in Carpentry, Plumbing, and ElectricKitchen and Bathroom remodel experienceExperience in Framing, Sheetrock, Roofing, and SidingBasic branch circuit knowledgeExperience in installing Plumbing Fixtures and DWVSprinklersBoilersFixture installationDrain: waste and vent installationQualifications
Proficient in reading blueprints, manuals, and electrical schematicsHighly skilled in working with electrical equipment and hand toolsStrong problem-solving and critical-thinking skillsHigh School Diploma or GEDCompany Benefits
Salary payMedical, Dental, and Vision insurance403B (Retirement plan)Extra Shifts availablePaid Vacation and HolidaysShifts
Full-time Morning ShiftPart-time Evening ShiftCompany DescriptionMission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.For over 60 years, APEX Technical School has helped students get the training they need to go after the jobs they want through our unique program of both classroom and hands-on instruction. Your skills and passion can make a difference for the next generation of students.
APEX is looking for a highly skilled Construction Instructor to teach hands-on work with a group of students who are eager to learn. ABSOLUTELY no teaching experience required. You supply the skills and we supply everything else, even the tools!
Requirements
3+ years hands-on fieldwork experience in the construction trade with experience in Carpentry, Plumbing, and ElectricKitchen and Bathroom remodel experienceExperience in Framing, Sheetrock, Roofing, and SidingBasic branch circuit knowledgeExperience in installing Plumbing Fixtures and DWVQualifications
Proficient in reading blueprints, manuals, and electrical schematicsHighly skilled in working with electrical equipment and hand toolsStrong problem solving and critical thinking skillsHigh School Diploma or GEDCompany Benefits
Salary payMedical, Dental, and Vision insurance403B (Retirement plan)Extra Shifts availablePaid Vacation and HolidaysShifts
Full-time Morning-Afternoon ShiftCompany DescriptionMission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.For over 60 years, APEX Technical School has helped students get the training they need to go after the jobs they want through our unique program of both classroom and hands-on instruction. Your skills and passion can make a difference for the next generation of students.
APEX is looking for a highly skilled A/C and Refrigeration Instructor to teach hands-on work with a group of students who are eager to learn. ABSOLUTELY no teaching experience required. You supply the skills and we supply everything else, even the tools!
Knowledge
Install and repair various HVAC equipmentInstall various types of A/C and Refrigeration systemsTroubleshoot compressor and control systemsPerform routine maintenance on HVAC systemsBraze and solder copper tubingAdhere to all quality and safety codesQualifications
Proficient in reading blueprints, manuals, and HVAC schematicsHighly skilled in working with Refrigeration, Air Conditioning, and appliance controlsStrong problem solving and critical thinking skills3 years of field experienceHigh School Diploma or GEDCompany Benefits
Salary payMedical, Dental, and Vision insurance403B (Retirement plan)Extra Shifts availablePaid Vacation and HolidaysShifts
Full-time Morning ShiftPart-time Evening ShiftCompany DescriptionMission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged.
