Position Available for a Mission-Driven Community Health Recruiter. Hybrid Schedule.
Quality healthcare is a right, not a privilege.
Channel your recruiting, networking, and candidate pipeline building experience in a new direction while being a part of a movement of team members providing quality healthcare for all. Your work in hiring the best match for each role will make a direct and sustained impact on the quality of healthcare provided, and gives you the opportunity to help shape the culture by finding the best qualified candidates who want to contribute to our work.
The Family Practice and Counseling Services Network (FPCSN) provides integrated, comprehensive health services to individuals and families across their lifespan. We promote a culture of respect, compassion, and collaboration to support the well-being of patients, staff, and the communities we serve. With a firm belief that quality healthcare is a right, not a privilege, we partner with our communities to deliver care that addresses the whole person ~mind, body, and spirit, while maintaining a commitment to excellence, sustainability, and trust.
FPCSN is hiring a clinic recruiter to manage the recruitment efforts for a variety of community health-based positions. Positions this Recruiter will fill include such positions as CRNPs, RNs, MAs, Behavioral Health Therapist positions, and Dental for our three Philadelphia clinic sites. The Clinical Recruiter is a key position to support FPCSN. By creating and managing a candidate pipeline and the full‑cycle recruitment for positions across our clinic locations, this position partners closely with hiring managers and candidates to ensure a seamless, efficient, and positive hiring experience and is a member of the Human Resources team.
This is a hybrid role; the successful candidate will enjoy an opportunity for remote work as well as on‑site presence at our Wissahickon Avenue Corporate headquarters, panel interviews, job fairs, and hiring events.
Responsibilities
Full-Cycle Recruitment:
Posts positions based on collaboration with hiring managers and departments to understand most up to date role competencies and staffing needs. Refreshes expiring postings and maintains current recruitment process for all openings within clinic locations. Tracks the status of each applicant maintaining understanding of which stage each sits at any given time. Ensures communication for unsuccessful candidates closing loop professionally.
Acts with urgency and tenacity to capture both active and passive qualified candidates in a timely manner and move them through the recruitment process. Continue to relationship-build and manage active candidate experience and remain in communication with candidates including after their initial screening interview.
Sources, screens, interviews, and recommends qualified eligible candidates for the next step of the interviewing process based on requirements. Maintains regular contact with candidates at all levels of the recruitment process. Comfort level to act as Subject Matter Expert following up and influencing hiring managers to consistently move candidates forward.
The Talent Acquisition and Retention Manager will be anticipated to come forward with suggestions for a more seamless and robust candidate experience as they move forward gaining experience in the established process. ADP Workforce Now and LinkedIn Recruiter experience highly preferred.
Guide and coach hiring managers with a variety of different levels of experience on recruitment best practices and interviewing assistance.
Facilitate hiring decisions and advise on selection strategies. Establish and hold regular intake meetings with each hiring manager on a regular basis to ensure open communication regarding hiring progress and workforce needs.
Data & Pipeline Development:
Manage recruitment data metrics and attend to trends to inform hiring strategies and improve recruitment outcomes.
Maintain recruitment compliance with organizational policies, employment laws, and regulatory guidelines for organizations of our type.
Maintain accurate records and maintain workflows within the Applicant Tracking System (ATS) ADP.
Support onboarding activities in coordination with other HR team members and hiring managers.
Candidate Profile: Qualifications
Bachelor’s degree in Human Resources, Healthcare related disciplines, or a related field, or six (6) years of equivalent experience in lieu of a degree.
Minimum of Two to four years of relevant professional experience required. More years of experience valued. Healthcare-related recruiting experience and non-profit recruiting highly preferred. Candidate should bring demonstrated experience in a variety of sourcing methods, including job boards, social media, partnership agreements with schools, and community outreach.
ADP Workforce Now and LinkedIn Recruiter experience highly preferred.
Strong decision-making skills, strong attention to detail, strong follow-up skills. Takes ownership and accountability for actions. Self-motivated and possesses ability to manage multiple projects and requisitions at various stages through to completion with minimal supervision.
Comfort and experience as an individual contributor team of one while contributing to the Human Resources team more broadly.
Experience in non-profit organization recruitment environment highly valued.
Proficiency in Microsoft Office applications required.
Benefit-eligible employees receive a comprehensive benefits package that includes generous PTO for balancing work and life needs, medical, dental, vision, disability, group term life insurance and other optional voluntary benefits.
EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, or veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be U.S. citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.
Read LessPOSITION SUMMARY:
The Medical Assistant will be responsible for administrative and clinical support services in primary care. This position will focus on pediatric patients.
They uphold the health center's mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction.
LOCATION:
Position available at the Health Annex:
ESSENTIAL DUTIES & RESPONSIBILITIES:
Direct Patient Care:Prepares the environment to ensure that all the necessary equipment/information is available for effective and efficient care during the visit.Greets the patient and helps the patient feel prepared for their visit.Completes vital signs, weight and height, EKGs, eye and hearing exams, as assigned.Assures that all documentation is correct and complete.Works with the CRNP to provide comprehensive care.Maintain medical records using standard filing systems.Performs inventory control and ordering supplies, as assignedInitiates and performs rapid HIV testing, including ensuring consent forms on tablets have been completed.Complete all necessary paperwork.Assists with therapeutic procedures.Prepares and administers medications as ordered.Collects and preserves bodily fluids, blood, and other specimens.Performs simple STAT screening tests on collected specimens.Indirect Patient Care:Prepares forms for visitsPrepares and forwards requests for referrals as assigned.Prepares and forwards requests for medication refills as assigned.General laboratory services:Performs a variety of standard lab tests with standing orders from primary care providers (including but not limited to blood sugar, urine dip, etc).Prepares laboratory specimens to assure the correct information.Completes all paperwork and forms related to the handling of specimens and documents for all actions in the patient record.Maintenance of laboratory-related equipment and supplies:Takes inventory of supplies on a regular basis, order supplies, and stores upon their arrival.Ensures lab equipment properly maintained which includes knowledge of routine handling/usage, storage, and cleansing/sterilization. Have equipment serviced at recommended intervals according to manufacturer’s and/or OSHA guidelines.Triage:Assists the primary care providers and clinical nurse in collecting information related to triaging patients.General:Consistently practice universal precautions.Participates in relevant Practice committees.Performs additional duties related to the responsibilities of the Medical Assistant as directed by supervisor.Substitutes for Medical Assistants at other practices, when deemed necessary by supervisor.Supports smooth functioning of practice by completing data entry as assigned.Receives cross-training as a Medical Receptionist and substitutes for this role at the Practice when deemed necessary by supervisor. This includes scheduling, registration, updating patient records, answering phones, and other duties as required.EXPERIENCE AND REQUIREMENTS:
Candidates should possess a diverse range of skills and experience including but not limited to:
Required Education and Experience
High School Diploma/GEDCurrent Medical Assistant Certification in Commonwealth of PAExperience working within a community-based health center preferredRequired Skills and Abilities
Computer Competency with Word ProcessingFamiliarity with an Electronic Medical Record systemExemplary organizational skills and ability to prioritizeAbility to function as a team memberHighly responsible and reliable as well as courteousUnconditional ability to maintain patient confidentialityLifting Requirements
LIGHT – Exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.
Physical Requirement
Stand or Sit (stationary position)WalkUse hands or fingers to handle or feel (operate, activate, prepare, inspect, position)Climb (stairs/ladders)Talk/Hear (communicate, converse, convey, express/exchange information)See (detect, identify, recognize, inspect, assess)Pushing or PullingRepetitive MotionReaching (high or low)Kneel, Stoop, Crouch or Crawl (position self, move)EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be US Citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.
Read LessPOSITION SUMMARY:
The Nurse Practitioner holds the health center mission by assuring that patients receive health care that is competent, caring, cost-effective, and meets with a high degree of satisfaction; supports fiscal stability of the organization.
LOCATION:
This position is available in the following location:
Health Annex: 6120 B Woodland Ave, Philadelphia PA 19142
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provides a wide spectrum of primary care services to pediatric patients up to age 21. Care includes, but is not limited to, medical assessment, diagnosis, treatment, referral and follow-up.Proficient in the management of acute and chronic conditions, both simple and complex.Practice is based on accepted evidence-based criteria and established clinical practice guidelines.Update patient records for accuracy at each patient encounter using appropriate designated forms and documentation requirements.Orders, interprets, and evaluates diagnostic tests to identify and assess patients’ clinical problems and health care needs.Documents/dictates key components of patient's progress via daily progress note, transfer, and discharge summary, and or clinic note where applicable. Documentation is timely, meets acute care compliance standards and captures patient acuity.Consultation with collaborating physician and other members of the healthcare team when indicated.Collaborates with interdisciplinary health care team in making diagnoses of acute and complex chronic conditions and referral of services when applicable.Identifies expected outcomes from diagnosis and formulates and documents a plan of care to address health care needs.Utilizes evidenced based practice guidelines and protocols in an individualized, dynamic plan of care that can be applied across the continuum.Implements and modifies plan of care where necessaryPrescribes diagnostic strategies and therapeutic interventions when identified.Maintains ongoing communication and collaboration with interdisciplinary care team.Facilitates and communicates with patient, family and staff to promote continuity of care across the continuum of care.May perform advanced procedures consistent with privileges and competency validation.EXPERIENCE AND REQUIREMENTS:
Candidates should possess a diverse range of skills and experience including but not limited to:
Required Education and Experience
Five years prior experience as an RN & / or Nurse Practitioner in designated specialty.Master’s degree. Graduate from an accredited nurse practitioner program.Knowledge and experience must compliment needs of the position.Current RN and APN licenses from the Commonwealth of Pennsylvania.Current nationally recognized advanced practice certification or in progress.Required Skills and Abilities
Physical and emotional ability to perform the duties and responsibilities associated with the position.Proficiency in basic computer skills.Work and function in a culturally competent capacity with persons from a variety of ethnic and social backgrounds.Possession of exemplary interpersonal and communication skills with both internal and external customers.Practice and behaviors reflect fiscal responsibility in appropriate balance with quality patient care.Defined productivity standards are proactively worked towards and established goals met.Demonstration of good time management skills and follow through.Responsible behavior in regards to attendance, punctuality, and schedule coverage.Attendance and participation in meetings, mandatory in-services, educational programs, and other activities in order to stay informed and current.Maintenance of required amount of continuing education credits as defined by specific governing bodies associated with the position (managed care organizations, national certification organizations….).Knowledgeable and supportive of policies, procedures, and guidelines associated with practice setting.Understanding of psychosocial impacts of health outcomes in underserved communitiesExhibits cultural competency and sensitivityLifting Requirements
LIGHT – Exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.
Physical Requirement
Stand or Sit (stationary position)WalkUse hands or fingers to handle or feel (operate, activate, prepare, inspect, position)Climb (stairs/ladders)Talk/Hear (communicate, converse, convey, express/exchange information)See (detect, identify, recognize, inspect, assess)Pushing or PullingRepetitive MotionReaching (high or low)Kneel, Stoop, Crouch or Crawl (position self, move)EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be US Citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.
Read LessPOSITION SUMMARY:
The Clinical Nurse functions as a member of a progressive, interdisciplinary team. The RN impacts the health of individuals, families and the community through health promotion, disease prevention and chronic disease care including monitoring and evaluating health services and outcomes and documenting services. The RN supports patients, families and the community to achieve their highest level of wellness, to learn to live with or recover from illness, and to enhance their care capabilities and to support their right to make choices. A valued member of the primary care team, the RN is strategically placed to optimize use of his/her/their knowledge and expertise in roles such as clinician, coordinator, consultant, educator for patient, families and students, leader, and advocate.
The RN helps assure that all patients receive high quality comprehensive health care. This position includes, but is not limited to: patient triage, patient assessment, clinical tasks, patient education and counseling, and connection to needed services.
LOCATION:
This position is on-site and located in our Health Annex: 6120b Woodland Ave., Philadelphia
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide primary care services to patients of all ages, including: phone/walk-in triage, patient education, counseling, family planning activities, coordination of appointments and referrals, assistance in obtaining needed services and supplies. Work collaboratively with the Primary Care Nurse Practitioners and the Primary Care Department and teams to provide comprehensive primary care for all patients. Provide direct patient care activities within the scope of the Registered Nurse including blood pressure checks and hypertension follow-up visits, diabetes follow-up and teaching, other chronic care management visits, emergency department and hospital admission follow ups, medication injections, patient-centered education, and other tasks as delegated and assigned by the Primary Care Nurse Practitioners. Care Manage a designated list of high-risk patients referred by insurance lists, i2i lists, care coordinators, or by a nurse practitioner. These are patients with more than one chronic condition (HTN, COPD, Asthma, CHF, DM1/2, HIV) at risk for hospitalization, and in need of assistance in overcoming psychosocial barriers to care and navigating referrals and follow-up care. Assures quality of care by: adhering to therapeutics standards; measuring health outcomes against patient care goals and standards; making recommendations for necessary healthcare adjustments; Following standards of care set by state board of nursing, state nurse practice act, and other governing agency regulations. Manage and complete refills per the FPCSN Prescription Refill Policy and Procedure. Perform wound care and injection visits, as appropriate. Manage prior authorization of prescriptions, imagine and diagnostic testing as needed in conjunction with the Care Coordinator Collaborate with integrated services such as social services, behavioral health, nutrition, mind/body, and creative arts to provide support and holistic care for all patients. Inform and educate patients about lab results and follow-up plan designated by the Nurse Practitioner. Document patient care services by charting in the Electronic Health Record. Maintain professional and timely treatment communication and documentation; use phone notes and Care Management notes, completing notes in a timely manner. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing professional networks. Maintain a cooperative relationship among health care teams by communicating information; responding to request; and participating in team problem-solving methods. Utilize Microsoft Word, Excel (create tracking sheets), and i2i to maintain patient lists and follow-up tasks. Expected to engage individuals in a trusting, supportive and professional relationship, while providing emotional support within professional boundaries. Meet established productivity requirements set by the program guidelines. Participate in health education and promotion activities in collaboration with the Lead Nurse Practitioner, the Practice Manager, and the Center Director/Operations Director. Implement and maintain quality improvement activities related to Primary Care, in collaboration with the Lead Nurse Practitioner, the Practice Manager, the Center Director/Operations Director, and the Quality Manager. Assist and facilitate student experiences in primary care as needed.EXPERIENCE AND REQUIREMENTS:
Candidates should possess a diverse range of skills and experience including but not limited to:
Required Education and Experience
Bachelor’s Degree Preferred
At least 5 years’ experience as a RN; experience in an outpatient practice setting preferred; experience working within OB for pre-natal nurse
Current RN license from the Commonwealth of Pennsylvania
Knowledge of primary health care and the social determinants of health
Required Skills and Abilities
Knowledge of concepts of health promotion, disease prevention, behavior change counseling, program planning, individual and group counseling Nursing care knowledge related to primary care/community health/chronic disease management Excellent organizational skills to manage numerous practice activities Excellent interpersonal skills Proficiency in computer skills, familiarity with Electronic Medical Records and willingness to learn all computer systems Demonstrates initiative, leadership and a high level of nursing skillsUnconditional ability to maintain HIPAA regulationsLeadership skills that include the ability and desire to champion teambuilding within the Primary CareDemonstrates fiscal responsibilityDemonstrates effective time management skills and follow through Support the Center’s commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff. Uphold the commitments that include: non-violence, emotional intelligence, social learning, open communication, social responsibility, democracy, and growth and change. Specifically: Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times. Awareness and sensitivity to the structural conditions and power dynamics involved in systems of oppression embedded in health care that impacts health Ability to build and maintain positive and professional relationships based on respect, trust, and safety. Ability to create a space for staff and those we serve to feel physically and emotionally safe. Ability to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patients. Demonstrate exemplary problem-solving, communication, interpersonal, and conflict resolution skills. Ability to work effectively as a team member Exemplary organizational skills and ability to prioritizeLifting Requirements
LIGHT – Exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.
Physical Requirement
Stand or Sit (stationary position)WalkUse hands or fingers to handle or feel (operate, activate, prepare, inspect, position)Climb (stairs/ladders)Talk/Hear (communicate, converse, convey, express/exchange information)See (detect, identify, recognize, inspect, assess)Pushing or PullingRepetitive MotionReaching (high or low)Kneel, Stoop, Crouch or Crawl (position self, move)EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be US Citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.
Read LessPOSITION SUMMARY:
The Medical Assistant will be responsible for administrative and clinical support services in primary care. They uphold the health center's mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction.
LOCATION:
Position available at our Abbottsford Falls location: 4700 Wissahickon Ave., Philadelphia
ESSENTIAL DUTIES & RESPONSIBILITIES:
Direct Patient Care:Prepares the environment to ensure that all the necessary equipment/information is available for effective and efficient care during the visit.Greets the patient and helps the patient feel prepared for their visit.Completes vital signs, weight and height, EKGs, eye and hearing exams, as assigned.Assures that all documentation is correct and complete.Works with the CRNP to provide comprehensive care.Maintain medical records using standard filing systems.Performs inventory control and ordering supplies, as assignedInitiates and performs rapid HIV testing, including ensuring consent forms on tablets have been completed.Complete all necessary paperwork.Assists with therapeutic procedures.Prepares and administers medications as ordered.Collects and preserves bodily fluids, blood, and other specimens.Performs simple STAT screening tests on collected specimens.Indirect Patient Care:Prepares forms for visitsPrepares and forwards requests for referrals as assigned.Prepares and forwards requests for medication refills as assigned.General laboratory services:Performs a variety of standard lab tests with standing orders from primary care providers (including but not limited to blood sugar, urine dip, etc).Prepares laboratory specimens to assure the correct information.Completes all paperwork and forms related to the handling of specimens and documents for all actions in the patient record.Maintenance of laboratory-related equipment and supplies:Takes inventory of supplies on a regular basis, order supplies, and stores upon their arrival.Ensures lab equipment properly maintained which includes knowledge of routine handling/usage, storage, and cleansing/sterilization. Have equipment serviced at recommended intervals according to manufacturer’s and/or OSHA guidelines.Triage:Assists the primary care providers and clinical nurse in collecting information related to triaging patients.General:Consistently practice universal precautions.Participates in relevant Practice committees.Performs additional duties related to the responsibilities of the Medical Assistant as directed by supervisor.Substitutes for Medical Assistants at other practices, when deemed necessary by supervisor.Supports smooth functioning of practice by completing data entry as assigned.Receives cross-training as a Medical Receptionist and substitutes for this role at the Practice when deemed necessary by supervisor. This includes scheduling, registration, updating patient records, answering phones, and other duties as required.EXPERIENCE AND REQUIREMENTS:
Candidates should possess a diverse range of skills and experience including but not limited to:
Required Education and Experience
High School Diploma/GEDCurrent Medical Assistant Certification in Commonwealth of PAExperience working within a community-based health center preferredRequired Skills and Abilities
Computer Competency with Word ProcessingFamiliarity with an Electronic Medical Record systemExemplary organizational skills and ability to prioritizeAbility to function as a team memberHighly responsible and reliable as well as courteousUnconditional ability to maintain patient confidentialityLifting Requirements
LIGHT – Exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.
Physical Requirement
Stand or Sit (stationary position)WalkUse hands or fingers to handle or feel (operate, activate, prepare, inspect, position)Climb (stairs/ladders)Talk/Hear (communicate, converse, convey, express/exchange information)See (detect, identify, recognize, inspect, assess)Pushing or PullingRepetitive MotionReaching (high or low)Kneel, Stoop, Crouch or Crawl (position self, move)EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be US Citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.
Read LessPOSITION SUMMARY:
The Dental Hygienist is responsible for assessing and delivering direct patient care. Utilizing effective oral hygiene procedures and protocols to treat, educate, and reinforce good health outcomes for the patient.
Team members are expected to uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
LOCATION:
This is an on-site position in our 11th location:
850 N 11th St.
Philadelphia
ESSENTIAL DUTIES & RESPONSIBILITIES:
Direct Patient CareAssesses dental conditions and risk with patient screening procedures which includes medical history review and dental charting in the EHR.Performs routine treatment procedures, such as cleaning, polishing, x-rays, application of sealants, fluorides and varnishes, and related procedures.Develops and implements individualized dental care plans for patients; performs patient education and risk protocols, discharge planning, and patient/family teaching under the supervision of a dentist.Performs patient triage and initiates patient care as appropriate for walk-in patients.Indirect Patient CareProvides chair-side assistance to dentist in the performance of special tests, procedures, and complex treatments.Documents dental history reports on pertinent observations, and other relevant patient information in the EHR.Documents lab procedures and ensures follow up on results.Maintenance of Laboratory Equipment and SuppliesAssists in the maintenance of all Dental Department areas in compliance with Dental Department directives and policies as well as center policies and procedures relative to infection control, exposure control and safety issues.Assist with managing hygiene inventory and supplies.Ensure use of downtime to include cleaning/disinfecting and sterilizing office instruments, clean and stocking operatory.Performs routine cleaning and maintenance of dental equipment in assigned operatories and for the assigned equipment. Regularly and thoroughly performs maintenance of assigned equipment.General/AdminAssist with insurance preauthorization process for periodontal scaling and root planning to assure follow-up on all denials and scheduling for all approved cases.Manage the continuing care recall system.EXPERIENCE AND REQUIREMENTS:
Candidates should possess a diverse range of skills and experience including but not limited to:
Required Education and Experience
Diploma from an accredited U.S. program with a Dental Hygienist degreePennsylvania State Licensure as a Public Health Dental Hygiene Practitioner.Pennsylvania State Local Anesthesia LicensureRequired Skills and Abilities
Competent with Electronic Dental RecordsProficient with digital x-ray capture.Proficient with CCD digital x-ray capture.Ability to independently assess the nature and extent of dental, both periodontal and caries risk assessments, and associated conditions and pathology in dental patients.Lifting Requirements
LIGHT – Exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.
Physical Requirement
Stand or Sit (stationary position)WalkUse hands or fingers to handle or feel (operate, activate, prepare, inspect, position)Climb (stairs/ladders)Talk/Hear (communicate, converse, convey, express/exchange information)See (detect, identify, recognize, inspect, assess)Pushing or PullingRepetitive MotionReaching (high or low)Kneel, Stoop, Crouch or Crawl (position self, move)EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be US Citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.
Read LessPOSITION SUMMARY:
The Patient Service Representative provides direct patient-facing services. The primary focus is on direct patient interactions and excellent customer service.
Team members are expected to uphold the health center's mission by assuring that patients receive health care that is competent, caring, and meets a high degree of satisfaction. In addition, staff must support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
LOCATION:
This position is on-site and available in our 3 centers:
ESSENTIAL DUTIES & RESPONSIBILITIES:
Greet and check in patientsAnswer phones and route callsSchedule appointments.Verify insurance and collect paymentsWork within the Phreesia Hub to process patient requestsEXPERIENCE AND REQUIREMENTS:
Candidates should possess a diverse range of skills and experience, including but not limited to:
Required Education and Experience
High School Diploma/GED Customer Service ExperienceExperience working within a healthcare office is preferred Knowledge of insurance payors and patient eligibility verification preferredKnowledge of insurance carriers (MCO/Medicare/Medicaid) preferredOther Qualifications
Demonstrated excellence in customer service skills Effective Communication, Interpersonal, and Conflict-Resolution SkillsCultural competence and sensitivity to the diverse needs of patientsExemplary organizational skills and ability to prioritizeAttention to Detail, Critical thinking, and Multi-tasking SkillsAbility to navigate and utilize electronic health records (EHR) efficiently Computer Competency with Microsoft Office Suites and other FPCSN systems Highly responsible, reliable, and courteous Unconditional ability to maintain patient confidentialityLifting Requirements
LIGHT – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but the worker still sits the majority of the time.
Physical Requirement
Stand or Sit (stationary position)WalkUse hands or fingers to handle or feel (operate, activate, prepare, inspect, position)Climb (stairs/ladders)Talk/Hear (communicate, converse, convey, express/exchange information)See (detect, identify, recognize, inspect, assess)Pushing or PullingRepetitive MotionReaching (high or low)Kneel, Stoop, Crouch, or Crawl (position self, move)EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, or veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be U.S. citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.
Read LessPOSITION SUMMARY:
The Patient Service Representative provides direct patient-facing services. The primary focus is on direct patient interactions and excellent customer service.
Team members are expected to uphold the health center's mission by assuring that patients receive health care that is competent, caring, and meets a high degree of satisfaction. In addition, staff must support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
LOCATION:
This position is on-site and available in our 3 centers:
ESSENTIAL DUTIES & RESPONSIBILITIES:
Greet and check in patientsAnswer phones and route callsSchedule appointments.Verify insurance and collect paymentsWork within the Phreesia Hub to process patient requestsEXPERIENCE AND REQUIREMENTS:
Candidates should possess a diverse range of skills and experience, including but not limited to:
Required Education and Experience
High School Diploma/GED Customer Service ExperienceExperience working within a healthcare office is preferred Knowledge of insurance payors and patient eligibility verification preferredKnowledge of insurance carriers (MCO/Medicare/Medicaid) preferredOther Qualifications
Demonstrated excellence in customer service skills Effective Communication, Interpersonal, and Conflict-Resolution SkillsCultural competence and sensitivity to the diverse needs of patientsExemplary organizational skills and ability to prioritizeAttention to Detail, Critical thinking, and Multi-tasking SkillsAbility to navigate and utilize electronic health records (EHR) efficiently Computer Competency with Microsoft Office Suites and other FPCSN systems Highly responsible, reliable, and courteous Unconditional ability to maintain patient confidentialityLifting Requirements
LIGHT – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but the worker still sits the majority of the time.
Physical Requirement
Stand or Sit (stationary position)WalkUse hands or fingers to handle or feel (operate, activate, prepare, inspect, position)Climb (stairs/ladders)Talk/Hear (communicate, converse, convey, express/exchange information)See (detect, identify, recognize, inspect, assess)Pushing or PullingRepetitive MotionReaching (high or low)Kneel, Stoop, Crouch, or Crawl (position self, move)EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, or veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be U.S. citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.
Read LessPOSITION SUMMARY:
The Patient Service Representative provides direct patient-facing services. The primary focus is on direct patient interactions and excellent customer service.
Team members are expected to uphold the health center's mission by assuring that patients receive health care that is competent, caring, and meets a high degree of satisfaction. In addition, staff must support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
LOCATION:
This position is on-site and available in our 3 centers:
ESSENTIAL DUTIES & RESPONSIBILITIES:
Greet and check in patientsAnswer phones and route callsSchedule appointments.Verify insurance and collect paymentsWork within the Phreesia Hub to process patient requestsEXPERIENCE AND REQUIREMENTS:
Candidates should possess a diverse range of skills and experience, including but not limited to:
Required Education and Experience
High School Diploma/GED Customer Service ExperienceExperience working within a healthcare office is preferred Knowledge of insurance payors and patient eligibility verification preferredKnowledge of insurance carriers (MCO/Medicare/Medicaid) preferredOther Qualifications
Demonstrated excellence in customer service skills Effective Communication, Interpersonal, and Conflict-Resolution SkillsCultural competence and sensitivity to the diverse needs of patientsExemplary organizational skills and ability to prioritizeAttention to Detail, Critical thinking, and Multi-tasking SkillsAbility to navigate and utilize electronic health records (EHR) efficiently Computer Competency with Microsoft Office Suites and other FPCSN systems Highly responsible, reliable, and courteous Unconditional ability to maintain patient confidentialityLifting Requirements
LIGHT – Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but the worker still sits the majority of the time.
Physical Requirement
Stand or Sit (stationary position)WalkUse hands or fingers to handle or feel (operate, activate, prepare, inspect, position)Climb (stairs/ladders)Talk/Hear (communicate, converse, convey, express/exchange information)See (detect, identify, recognize, inspect, assess)Pushing or PullingRepetitive MotionReaching (high or low)Kneel, Stoop, Crouch, or Crawl (position self, move)EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, or veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be U.S. citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.
Read LessQuality healthcare is a right, not a privilege. Come work with a community-based health center whose mission aligns with your values at an exciting time in our organization's history.
The Director of Primary Care provides strategic, operational, and clinical leadership for the organization’s primary care service line across all health center sites in Philadelphia. This role is responsible for ensuring high-quality, patient-centered, cost-effective care delivery aligned with the mission and regulatory requirements of a Federally Qualified Health Center (FQHC).
The Director oversees clinical operations, provider performance, access management, population health initiatives, quality improvement activities, and interdisciplinary team-based care. The position works collaboratively with executive leadership, medical providers, nursing leadership, behavioral health, dental, pharmacy, quality, and enabling services to improve health outcomes and patient experience.
This role combines operational leadership with strong clinical and regulatory oversight to ensure compliance with HRSA requirements, value-based care initiatives, payer expectations, and organizational goals.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Clinical Operations Leadership
Direct and oversee day-to-day operations of primary care services across all health center locations. Ensure efficient clinic flow, provider scheduling, panel management, and patient access standards. Monitor productivity, patient throughput, cycle times, no-show rates, and provider templates. Develop and implement workflows that support evidenced-based guidelines, integrated, team-based care delivery. Partner with site leadership to ensure operational consistency across locations. Support implementation of evidence-based clinical practices and standardized care protocols. Facilitates NP meetings and any other necessary Primary Care meetingsDisseminates and trains Primary Care staff on clinical practice informationProvides oversight of supplies, inventory and utilizationServes as a member of the Senior Leadership TeamAssures that FPCSN upholds requirements of all grant funding related to Primary Care, such as Vaccines for Children, HRSA H80 and Title XQuality & Population Health
Lead initiatives to improve clinical quality outcomes and population health metrics. Monitor performance related to: UDS measures HEDIS metrics Value-based care contracts Chronic disease management Preventive care benchmarks Collaborate with Quality Improvement staff to develop corrective action plans and performance improvement initiatives. Utilize data analytics and dashboards to drive decision-making and accountability. Support risk stratification, care management, and patient retention strategies.Provider & Staff Leadership
Supervise Primary Care Site Directors, Prenatal Team, and Director of Youth Services Lead provider onboarding, mentoring, performance evaluations, and disciplinary processes. Promote provider engagement, retention, and professional development. Foster a culture of accountability, collaboration, equity, and patient-centered care. Participate in recruitment efforts for providers and clinical leadership positions. Responsible for on-call scheduling and ensuring adequate Nurse Practitioner office coverageRegulatory & Compliance Oversight
Ensure compliance with: HRSA Health Center Program requirements Title X requirementsFTCA standards OSHA standards Patient-centered medical home standardsState and federal regulations Clinical policies and procedures Support preparation for operational site visits, audits, and compliance reviews. Ensure accurate clinical documentation and appropriate billing support practices.Financial & Strategic Management
Assist in development and management of departmental budgets. Monitor financial performance indicators including productivity, payer mix, and cost management. Support growth strategies for primary care expansion and service optimization. Participate in strategic planning related to access, service delivery, workforce development, and integrated care.Collaboration & Community Engagement
Partner with behavioral health, dental, pharmacy, care coordination, and enabling services to support whole-person care. Participate in organizational committees, leadership meetings, and quality councils. Represent the organization externally with community partners, payers, and health system stakeholders as appropriate.EXPERIENCE AND REQUIREMENTS:
Candidates should possess a diverse range of skills and experience including but not limited to:
Required Education and Experience
Required:
Minimum 5–7 years of progressive healthcare leadership experience Minimum 3 years managing ambulatory care or primary care operations Experience in an FQHC, community health center, or safety-net healthcare environment Experience managing multi-site operations and interdisciplinary teams Current Pennsylvania CRNP licenseMaster’s Degree in NursingPreferred:
Experience with value-based care and population health programs Experience with HRSA operational compliance and UDS reporting Experience leading quality improvement initiativesRequired Skills and Abilities
Strong understanding of FQHC operations and HRSA requirements Knowledge of ambulatory care workflows and team-based care models Experience with EMR systems and healthcare analytics tools Strong leadership, organizational, and change management skills Excellent interpersonal and communication abilities Ability to analyze operational and clinical data to drive improvement Financial acumen related to healthcare operations and productivity Commitment to health equity and culturally responsive careOther Qualifications
Ability to pass required background screenings and credentialing verifications.All required vaccinations.Current valid CPR Certification is required or necessary to be obtained prior to work.Maintain current valid applicable position credentials.Maintain reliable transportation to travel throughout the network and/or participate in events outside the network as needed.Must be willing to work on-site.Lifting Requirements
LIGHT – Exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.
Physical Requirement
Stand or Sit (stationary position)WalkUse hands or fingers to handle or feel (operate, activate, prepare, inspect, position)Climb (stairs/ladders)Talk/Hear (communicate, converse, convey, express/exchange information)See (detect, identify, recognize, inspect, assess)Pushing or PullingRepetitive MotionReaching (high or low)Kneel, Stoop, Crouch or Crawl (position self, move)EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be US Citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.
Read Less