We're hiring guest-facing, hospitality-driven team members to join The Escape Game — where your job is making sure every group who walks through our doors has the BEST hour of their week.
When was the last time a company made your day? ✨
Our entire team is empowered to create personalized memories that make our guests feel like VIPs. Follow the link below to see how we do it!
https://sites.google.com/theescapegame.com/guest-experience-host/home
We're located in Oakbrook Center! Copy & paste the link below to learn more about our company!
https://drive.google.com/file/d/11FuxvVgvitGnCObnALAODT71CdAN9hTP/view
THE ROLE:
Great Big Game Show hosts are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!
Hosts at Great Big Game Show will lead guests through our live game show experiences. In each hour-long game show, contestants earn points for their team by competing in 8-10 minigames. These minigames feature a variety of physical, trivia, luck, and skill challenges, giving every contestant an opportunity to shine. Hosts will introduce each game, add fun commentary, track points, and ultimately award a winner.
Check out the video below to see what it’s like to play Great Big Game Show!
https://youtu.be/EVCngWKjyig?si=1xwolkd96WS2TtxM
Hosts set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-14 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, hosts will introduce each minigame, keep the energy up by adding fun commentary, track points, award a winning team, and ensure every single guest enjoys their experience. After the game, hosts celebrate with guests and reset studio components accurately and efficiently.
HOW HOSTS SERVE OUR GUESTS AND OUR TEAM
● Embodying our mission, vision, and values during every shift
● Leading groups of 2-14 in fun, friendly conversation
● Collecting information and making meaningful connections with guests
● Enthusiastically explaining GBGS games and products
● Using Host software to interact with and adjust the studio environment
● Using UI (User Interface) to operate our game shows
● Giving a recap of the experience in the outro
● Ensuring operational excellence on shift by:
○ Ensuring studio components function properly
○ Using setup sheets to accurately reset studios
○ Cleaning games and the GBGS facility
○ Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned to the host
○ Restocking inventory
○ Completing necessary reports
○ Using a company iPhone to record exciting guest moments during games, using an app to combine them into a 30-second highlight video, and sending these to guests
● Immediately and graciously resolving service failures
● Ensuring each guest has a five-star experience and leaves happy
REQUIREMENTS
● Flexible availability. This role often works nights, weekends, and/or holidays.
● Ability to stand for extended periods of time (including 1 hour of running a game show, for a max of 4-5 shows per shift.)
● Ability to engage in public speaking for extended periods of time (including 1 hour of running a game show, for a max of 4-5 shows per shift.)
● Ability to improvise fun, appropriate, professional commentary to suit guests of all ages.
● Proficient in reading, understanding, and memorizing Host scripts to deliver high-quality experiences as a GBGS Host
● Excellent communication skills when speaking with our guests.
● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
● Quickly resetting numerous game components within specific time frames outlined in training.
● Align with GBGS Uniform Standards (listed in the linked job description).
THE ROLE:
Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!
Team Leaders at The Escape Game will encourage, challenge, serve, and empower their teammates to uphold our service and hospitality standards. The ideal TL is excited to be flexible, creative, and positive in a fast-paced environment, and they are determined to ensure every single guest and team member enjoys their experience at The Escape Game.
HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM
● Embodying our mission, vision, and values during every shift
● Following TEG’s 4 As of Leadership
○ Attitude
○ Appreciation
○ Adaptability
○ Awareness
● Leading and communicating with a team of 4-15
● Creating a fun, positive atmosphere
● Ensuring operational excellence on shift by:
○ Opening and closing the store
○ Making sure games start on time
○ Facilitating team member breaks
○ Upholding TEG standards by redirecting and encouraging team members using “Continuous, Gracious Pressure,” TEG’s form of team coaching
○ Addressing minor maintenance issues
○ Managing cash/inventory
● Ensuring each guest has a five-star experience and leaves happy
REQUIREMENTS
● Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
● Flexible availability. This role often works nights, weekends, and/or holidays.
● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
● Ability to stand for long periods of time (about 75-80% of your shift).
● Align with TEG’s Uniform Standards.
KNOWLEDGE, SKILLS & ABILITIES
● Genuine love for serving others
● Flexible, humble, and teachable
● High capacity for creative problem solving
● Excellent discernment
● Flexible multi-tasker
● Strong interpersonal skills and emotional intelligence
● Positively influences others
● Basic computer skills
● Maintains composure in high-stress, fast-paced environments
BENEFITS FOR FULL TIME TEAM MEMBERS
401(k)401(k) matchingHealth Insurance Employee discountVision insuranceDental insuranceFlexible spending accountLife insuranceFlexible schedule Read LessWe are located on International Drive! Copy & paste the link below to learn more about our company and the open position!
https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing
THE ROLE:
Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!
Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.
Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.
HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM
● Embodying our mission, vision, and values during every shift
● Leading groups of 2-12 in fun, friendly conversation
● Collecting information and making meaningful connections with guests
● Enthusiastically explaining TEG games and products
● Using Game Guide software to monitor games and assist guests
● Using HMI (Human-Machine Interface) to operate our games
● Giving a recap of the experience in the outro
● Ensuring operational excellence on shift by:
○ Ensuring game components function properly
○ Using setup sheets to accurately reset games
○ Cleaning games and TEG’s facility
○ Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
○ Restocking inventory
○ Completing necessary reports
● Immediately and graciously resolving service failures
● Ensuring each guest has a five-star experience and leaves happy
REQUIREMENTS
● Flexible availability. This role works nights, weekends, and/or holidays.
● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling,
bending, lifting 30-40 lbs, and minor game repairs.
● Must be able to use small tools and strong magnets when resetting our games.
● Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
● Excellent communication skills when speaking with our guests.
● Align with TEG’s Uniform Standards.
We are located in Concord Mills! Copy & paste the link below to learn more about our company and the open position!
https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing
THE ROLE:
Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!
Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.
Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.
HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM
● Embodying our mission, vision, and values during every shift
● Leading groups of 2-12 in fun, friendly conversation
● Collecting information and making meaningful connections with guests
● Enthusiastically explaining TEG games and products
● Using Game Guide software to monitor games and assist guests
● Using HMI (Human-Machine Interface) to operate our games
● Giving a recap of the experience in the outro
● Ensuring operational excellence on shift by:
○ Ensuring game components function properly
○ Using setup sheets to accurately reset games
○ Cleaning games and TEG’s facility
○ Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
○ Restocking inventory
○ Completing necessary reports
● Immediately and graciously resolving service failures
● Ensuring each guest has a five-star experience and leaves happy
REQUIREMENTS
● Flexible availability. This role works nights, weekends, and/or holidays.
● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling,
bending, lifting 30-40 lbs, and minor game repairs.
● Must be able to use small tools and strong magnets when resetting our games.
● Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
● Excellent communication skills when speaking with our guests.
● Align with TEG’s Uniform Standards.
We are located in Grapevine Mills Mall! Copy & paste the link below to learn more about our company & the role:
https://drive.google.com/file/d/1C4NFrbRO6VKIzk63h-9unQdAjMw3tE2T/view?usp=sharing
THE ROLE:
Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!
A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you. To excel in this role, you must be able to read and sense each guest’s feelings and needs to make sure they have a great experience. You are the bookends of each guest’s experience – their first and last impression of The Escape Game.
HOW GUEST EXPERIENCE SPECIALISTS SERVE OUR GUESTS AND OUR TEAM
● Embodying our mission, vision, and values during every shift
● Using TEG’s Party Host Practices
○ Prepare the party venue
○ Connect with guests
○ Keep the energy high
○ Customize the experience
○ Make sure everyone leaves happy
● Using TEG’s Hospitality Habits
○ Courtesy
○ Cleanliness
○ Communication
● Enthusiastically explaining our games and efficiently guiding interactions in the lobby by:
○ Checking in guests
○ Coordinating game start times with Team Leader
○ Answering the phone
○ Accurately booking reservations
● Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
● Making groups of 2-50 feel welcome, cared for, and excited for their game
● Using TEG’s Steps for Creating TEG Fans
○ Extend the invite
○ Keep the party going
○ Encourage party favors
● Immediately and graciously resolving service failures
REQUIREMENTS
● Flexible availability. This role often works nights, weekends, and/or holidays.
● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
● Ability to stand for long periods of time (about 75-80% of your shift).
● Align with TEG’s Uniform Standards.
KNOWLEDGE, SKILLS, & ABILITIES
● Genuine love for serving others
● Flexible, humble, and teachable
● Ability to function both creatively and administratively
● Basic computer abilities
● Exceptional listening skills
● High capacity for creative problem solving
● Energetic, friendly, and patient
● Clear and articulate communicator
THE ROLE:
Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!
Team Leaders at The Escape Game will encourage, challenge, serve, and empower their teammates to uphold our service and hospitality standards. The ideal TL is excited to be flexible, creative, and positive in a fast-paced environment, and they are determined to ensure every single guest and team member enjoys their experience at The Escape Game.
HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM
● Embodying our mission, vision, and values during every shift
● Following TEG’s 4 As of Leadership
○ Attitude
○ Appreciation
○ Adaptability
○ Awareness
● Leading and communicating with a team of 4-15
● Creating a fun, positive atmosphere
● Ensuring operational excellence on shift by:
○ Opening and closing the store
○ Making sure games start on time
○ Facilitating team member breaks
○ Upholding TEG standards by redirecting and encouraging team members using “Continuous, Gracious Pressure,” TEG’s form of team coaching
○ Addressing minor maintenance issues
○ Managing cash/inventory
● Ensuring each guest has a five-star experience and leaves happy
REQUIREMENTS
● Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
● Flexible availability. This role often works nights, weekends, and/or holidays.
● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
● Ability to stand for long periods of time (about 75-80% of your shift).
● Align with TEG’s Uniform Standards.
KNOWLEDGE, SKILLS & ABILITIES
● Genuine love for serving others
● Flexible, humble, and teachable
● High capacity for creative problem solving
● Excellent discernment
● Flexible multi-tasker
● Strong interpersonal skills and emotional intelligence
● Positively influences others
● Basic computer skills
● Maintains composure in high-stress, fast-paced environments
BENEFITS FOR FULL TIME TEAM MEMBERS
401(k)401(k) matchingHealth Insurance Employee discountVision insuranceDental insuranceFlexible spending accountLife insuranceFlexible schedule Read Less