Provide organization, instruction and guidance to members of the Housekeeping staff. Ensure completion of daily objectives while maintaining Hotel Standards of cleanliness and guest satisfaction.
Assign daily work tasks to the housekeeping team members.Help in hiring and training of Housekeeping staff.Supervise housekeeping staff while they are performing their duties.Make Public Areas and Room’s inspections (Line, Witten and Visual inspections every day following the Housekeeping Department standards).Coordinate the preventive maintenance schedule of rooms and public areas with Engineering Department.Ensure that adequate cleaning supplies are available.Ensure all Team Members have the equipment and supplies they need to do their job every day. Manage guest request, quest comments and complains and praise or take disciplinary action when is needed.Verify the Due Outs and, Discrepancy Rooms and deliver to the Front Desk Manager at the set time.Inspect the OOO rooms and follow up daily.Inspect the VIPs and Site Rooms every day making sure they are ready on time.Ensure Pending, Arrivals, E- Check In and Airline Crew Members rooms are ready on time. Inspect public areas, corridors, and stairs to ensure they are clean.Meet daily with Housekeeping Assistant Managers and give them support when is needed.Conduct linen and supplies inventory in a monthly basis.Maintain the highest standards of cleanliness and safety.Purchase, re- order and keep housekeeping supplies and linen inventory.Plan, organize and direct the team members to ensure the highest degree of guest satisfaction.Ensures the proper maintenance of all equipment.Make arrangements for repair and/or replace of used and damage equipment and follow up. Make sure all Team Members are productive, praise the one that are doing their production and meet with the ones that are not productive. Call Team Members by seniority when overtime is needed following the CBA. Make sure all the closets are clean, organize and close.Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with the Hotel’s Hazcom program.Communicate effectively to conduct Daily Line ups and Monthly Departmental Meetings. Attend other related meetings to obtain and disseminate pertinent information.Prepare departmental schedules and payroll when needed.Participate in Hotel Activities when is require.Take disciplinary action when is need it.Coordinate Special Projects in the rooms and Public Areas and finish them on time.Participate in job training courses.Assist Directors, Managers and Team Members from other departments.Requirements:
Highschool diploma or equivalentHousekeeping experienceFull availabilityManages Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervise, counsels, schedules and evaluate staff. Provide leadership and guidance to Front Office staff ensuring consistent quality service is provided.
Encourages a team spirit amongst staff members with leadership and guidance greets guests immediately with a friendly and sincere welcome.Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvementUses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relationsManages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgment.Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.Handles guest relocations as required.Prepares daily forecast of expected arrivals and departures.Follow-up on Front Office upselling and makes sure that every transaction is in order.Encourage TM to perform Hilton Honors enrollments.Any other tasks assigned by General Manager or Director.Requirements:
High School graduate or equivalent. Four (4) years college degree preferred.Able to stand, sit and walk for the entire shift.Full availabilityAbout the Role:
The Cook-Pantry at CPH Management LLC plays a crucial role in ensuring the smooth operation of the kitchen by managing the pantry and storage areas. This position is responsible for preparing and organizing ingredients, maintaining inventory levels, and ensuring that all food items are stored safely and efficiently. The Cook-Pantry will collaborate closely with chefs and kitchen staff to ensure that all necessary ingredients are readily available for meal preparation. Attention to detail and adherence to food safety standards are essential to maintain the quality and safety of the food served. Ultimately, the Cook-Pantry contributes significantly to the overall dining experience by ensuring that the kitchen runs efficiently and effectively.
Minimum Qualifications:
High school diploma or equivalent.Previous experience in a kitchen or food service environment.Preferred Qualifications:
Culinary degree or certification.Experience with inventory management and food safety practices.Responsibilities:
Organize and maintain the pantry and storage areas, ensuring all items are properly labeled and stored.Prepare ingredients for daily meal service, including washing, chopping, and measuring as required.Monitor inventory levels and assist in ordering supplies to ensure the kitchen is well-stocked.Adhere to food safety and sanitation guidelines to maintain a clean and safe working environment.Collaborate with chefs and kitchen staff to support meal preparation and service.Skills:
The required skills for this position include strong organizational abilities, which are essential for maintaining an orderly pantry and ensuring that all ingredients are easily accessible. Attention to detail is crucial when preparing ingredients and adhering to food safety standards, as it directly impacts the quality of the meals served. Communication skills are also important, as the Cook-Pantry will need to collaborate effectively with chefs and other kitchen staff. Preferred skills such as knowledge of inventory management systems can enhance efficiency in ordering and tracking supplies. Overall, both required and preferred skills contribute to a well-functioning kitchen environment, ultimately leading to a positive dining experience for guests.
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