About the Role:
As a Cook-Cook II at CPH Management LLC, you will play a vital role in delivering exceptional culinary experiences to our guests. Your primary responsibility will be to prepare and cook a variety of dishes while adhering to the highest standards of food safety and quality. You will collaborate with the kitchen team to develop menus, ensuring that all meals are not only delicious but also visually appealing. This position requires a strong commitment to maintaining cleanliness and organization in the kitchen, as well as the ability to work efficiently under pressure. Ultimately, your contributions will help create memorable dining experiences that enhance our guests' overall satisfaction and enjoyment.
Minimum Qualifications:
High school diploma or equivalent.At least 2 years of experience in a professional kitchen environment.Knowledge of food safety and sanitation practices.Preferred Qualifications:
Culinary degree or certification from an accredited institution.Experience in a high-volume kitchen setting.Familiarity with various cooking techniques and cuisines.Responsibilities:
Prepare and cook a variety of dishes according to established recipes and standards.Assist in menu planning and development, incorporating seasonal ingredients and guest preferences.Ensure all food is prepared in compliance with health and safety regulations.Maintain cleanliness and organization of the kitchen and workstations.Collaborate with other kitchen staff to ensure timely and efficient service.Skills:
The required skills for this position include strong culinary abilities, which will be utilized daily in preparing and cooking a diverse range of dishes. Attention to detail is essential, as you will need to follow recipes precisely and ensure that all meals meet quality standards. Time management skills will be crucial in coordinating multiple orders and ensuring timely service during peak hours. Additionally, effective communication skills will facilitate collaboration with team members, enhancing overall kitchen efficiency. Preferred skills, such as knowledge of various cuisines, will allow you to contribute creatively to menu development and elevate the dining experience for our guests.
Read LessRepresents the hotel to the guest throughout all stages of the guest’s stay. Determinates a guest’s reservation status and identifies how long the guest will stay. Helps guests’ complete registration cards and then assign rooms, accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk pits and communicates this information to the appropriate hotel personnel. Knows the location and types of available rooms as well as the activities and services of the property. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid outs. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage and maintains and supervises access to safe deposit boxes. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. Efficient use of the guest satisfactions tools provided: “TWO MORE”, “MAKE IT RIGHT”, “KIPSU” among others, to increase our guest loyalty and returning and guarantee the best scores in SALT. Maintain HHonors enrollment engagement.
Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests. Ensures guest knows location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler’s checks, and other forms of payments.Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions.Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Use the Problems Resolution Empowerment Guidelines among the “MAKE IT RIGHT” tools.Attempts to communicate with guest in guest’s native language, if applicable.Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve opportunities such as location changes or credit issues.Summons Bell Services team members to escort guest to/from their rooms as appropriate.Offer and enroll gust in our HHonors program.Offer and enroll every guest in KIPSU.Promote room upsell to increase revenue.Any other tasks assigned by General Manager or Director.Requirements:
High school diploma or equivalentBilingual (English & Spanish)Great customer service Read LessResponsible for maintaining and setting up food production and quality control of all meat, fish, fowl, sauces, stocks, seasoning and all other food items prepared in the different kitchen stations in accordance with hotel and Hilton Hotel Corporate standards.
Prepares all food items according to standard recipes and/or as specified on guest check and BEO to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal cooking, in preparation of all menu items.Checks and controls the proper storage of product, monitoring age and condition of all food items to rotate and maintain highest quality. Keeps all refrigeration equipment, storage and working areas clean and clutter free, complying with Health department regulations.Reads and employs math skill to follow recipes.Performs any general cleaning tasks using standard hotel cleaning products as assigned by supervisor.Keep floors dry and clean to avoid slip/fall accidents.Performs other duties as requested, such as moving supplies and equipment, cleaning up unexpected spills. When the need arises to produce batters, breads, cakes or cookies made at the property can be executed by any cook (I, II, or Pantry) that has the skills and knowledge to do it.Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.Follows hotel standards for safety and security.Maintain an open line of communication between guest/customer, management and service staff.Assist co-workers.Attend to guest requests.Perform duties incidental or related to the duties set forth above.Ensure food production is prepared on time at least one hour prior to serving time as per the BEO.Attend training for team members.Follow the lost & found procedures.Attend all mandatory meetings.Greets guest/customer immediately with a friendly and sincere welcome.Comply with Health Department requirements at all times.Follow hotel standards for safety and security. Read LessCollect all allocate ware and service in accordance with event order to supply the function. Runs food and equipment from and to kitchen to event area. Sets, displays and replenish food in buffet tables. Makes and sets the coffee for coffee breaks. Removal of the same following the event to ensure proper clean up in accordance with hotel and Hilton Hotel Corporate standards.
Set up the “mise enplace” for events.Runs food from and to kitchen to event, sets and display the food on buffet tables.Makes coffee in quantity needed just before service.Transport soiled ware to wash area and return empty queen mary truck to bus area.Set up equipment stations in designated areas so service staff can carry out their functions.Establish bus stations in service corridor for efficient operation.Perform general/routine cleaning tasks using the standard hotel cleaning products as assigned to adhere to health and hotel standards.To clean and dry floors to avoid slip and fall accidents.Proper handling of equipment and decorations.Perform other duties as requested such as cleaning up unexpected spills, executing special guest/customer requests, moving supplies and equipment etc.Performs all clean up duties and break down areas. Performs general/routine cleaning tasks using standards hotel cleaning products as assigned by supervisor in order to maintain health and sanitation standards. Cleans and dries floors to prevent slip/fall accidents or injuries.Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.Maintain an open line of communication between guest/customers, management and service staff.Assist co-workers.Greets guest/customer immediately with a friendly and sincere welcome.Comply with Health Department requirements at all times.Follow the lost & found procedures.Attend to guest/customer requests.Attend training for team members.Ensures all buffet and station are completely se ups in a timely manner according to standards or guest/customer request.Attend all mandatory meetings.Follow hotel standards for safety and security. Read Less