Requirements:
High School diploma or equivalentSupervisory experienceFully bilingualFull availability Read LessSolicit and respond to companies and organizations to purchase food & beverage, rent meeting space and ancillary services from the hotel. Coordinates the prompt, courteous and efficient “delivery” of those products to satisfy the customer’s service needs and to maximize the hotel’s profits.
Manages customer relationship through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events i.e.: set-up and execution of social and corporate meetings, meals and special events. Provides direction and supervision of meeting and /or catering logistics to other departments and team members responsible for event execution.Represents the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close local catering business.Meets with and entertains customers, conducts property tours and promotes facilities and services within parameters, has discretion to negotiate contracts with customers’ agreements with vendors.Provides support to Senior Catering Managers and Director of Catering in planning and on site execution of large events.Directly assists customers as necessary.Audits customer checks, department charges and files to ensure accuracy.Supervises staff in creation and distribution of accurate written materials.Ensures that contracts, menus, letters and reports are completed according to Hilton standards and policies.Re-book functions and follow-up with customers by sending a thank you.Compiles Food and Beverage post event report.Any other tasks as assigned by the General Manager or Banquet and Event Director.Requisitions:
Highschool diploma or Equivalent.Four years degree in Hotel and Restaurant Management or equivalent combination of education and professional experience.Full availabilityBilingual Read LessManages Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervise, counsels, schedules and evaluate staff. Provide leadership and guidance to Front Office staff ensuring consistent quality service is provided.
Encourages a team spirit amongst staff members with leadership and guidance greets guests immediately with a friendly and sincere welcome.Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvementUses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relationsManages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgment.Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.Handles guest relocations as required.Prepares daily forecast of expected arrivals and departures.Follow-up on Front Office upselling and makes sure that every transaction is in order.Encourage TM to perform Hilton Honors enrollments.Any other tasks assigned by General Manager or Director.Requirements:
High School graduate or equivalent. Four (4) years college degree preferred.Able to stand, sit and walk for the entire shift.Full availability