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The Computer Merchant LTD.
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  • Desktop Technician  

    - Reston
    JOB TITLE: DESKTOP TECHNICIAN JOB LOCATION: MERRIFIELD, VA WAGE RANGE... Read More
    JOB TITLE: DESKTOP TECHNICIAN JOB LOCATION: MERRIFIELD, VA WAGE RANGE : $40.00-44.00 PER HOUR JOB NUMBER: SAIJP REQUIRED EXPERIENCE: • High School diploma with 5+ years of prior relevant experience • Customer service-focused attitude • Current Secret clearance • Ability to maintain a Secret clearance • Past experience providing IT (Tier II) support in a Windows office environment • Excellent written and verbal communication skills • Use of an ITSM ticketing system JOB DESCRIPTION Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others. The types of work a candidate for these positions should expect to perform include but aren't limited to the following: • Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base • Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail • Installation of specialty software which is not already packaged in SCCM • Removal of devices from the network as directed by Security • Assess issues and diagnose problems with printers • Install printer toner ESA V prides itself in providing high-quality customer support. A key part of the deskside support staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple building in Washington without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices within the Department of Justice. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. This "white glove" service may sometimes require after-hours support to be provided. All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times. The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools. Experience working on and resolving issues with this type of office IT environment, is a must! Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion. Read Less
  • Administrative Assistant  

    - Boston
    JOB TITLE: Admin Assistant JOB LOCATION: Boston MA WAGE RANGE : $28-$3... Read More
    JOB TITLE: Admin Assistant JOB LOCATION: Boston MA WAGE RANGE : $28-$30 JOB NUMBER: SA001903 REQUIRED EXPERIENCE: Core skills include Experience coordinating calendars using Outlook/Teams and scheduling meetings. Excellent written and oral communication skills, strong attention to detail, high level of organization, problem solving and planning skills. Outlook as well as experience with a variety of software-based systems. Advanced level skills in Excel to perform data collection, analysis, trending, and reporting functions. Proficiency using Microsoft Word, PowerPoint, Access, and Project Manager JOB DESCRIPTION: Serve as an administrative assistant and provide direct support to the Deputy Chief Safety Officer, Chief of Safety Management Systems, and other designated Safety Division staff as needed at South Station and 185 Kneeland Street offices. Assist with finalizing PowerPoint presentations, reports and other materials, making copies/coordinating with printing services, and entering/sending documents for signature via DocuSign. Draft agendas, itineraries, and other Safety correspondence and documentation. Assist with scheduling internal and external meetings and maintaining the Safety Management departmental calendars for South Station managers. Help facilitate the ordering, inventorying, and delivery of supplies, promotional safety materials and equipment. Assist with entering requisitions, receiving, and invoices, as needed. Produce and distribute correspondence, meeting minutes, memos, and other communications. Support safety training and safety events, including: Sending invitations, notifications Responding to questions and following up on comments Scheduling rooms/space Ordering food and supplies Making copies of training/event materials Staffing events and taking meeting notes Assist with Document Management upgrade/transition/requisitions, including migration to approved report/document templates, file and folder naming conventions, and archiving. Serve as the main point of contact for greeting visitors. Complete projects and special assignments as requested by directors and senior level staff. Support and enhance the administrative needs of senior leadership by helping to carry out the organization's mission, goals, and objectives. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany