On Site Supervisor
POSITION SUMMARY: The Supervisor is responsible for the care, safety and security of the youth and staff who are working during the shift. This is accomplished by ongoing monitoring and response to program operations, client behavior and employee performance. The Supervisor helps to set a positive tone and therapeutic environment by identifying strengths, being trauma informed, educating employees, and holding people accountable to the duties on their job descriptions. The Supervisor establishes themselves as a leader and resource and is the conduit for all communications on the shift. The Supervisor promotes a team approach with Direct Care Workers, Teacher Assistants, Nurses, Clinicians, Teachers, Leadership, and the children being served.
The Supervisor reports directly to their department’s Director.
Position Status: Exempt
TECHNOLOGIES: Microsoft Office Suite, CareLogic by Qualifacts (EHR), OnShift (Scheduling), Relias Learning (Online Trainings), Paycom (Payroll System), iVMS (Camera System)
Accountable and responsible for the following results:
Carries agency cellphone to receive staff call outs, fills open shifts and functions as the agency’s representative when calls are received from the community through the agency cellphone.Remains highly visible and monitors, identifies and responds to: Youth/Staff Interaction Appropriate Youth EngagementStaff to client ratios and verification of youth whereaboutsStaff adherence to program scheduleProgram needs Training needs and job performance of employeesPhysical plant: safety and cleanlinessReinforces safety, welfare, and care for all youth Reviews video surveillance of any incidents, injuries and/or EPR’s, in as close to real time as possible, and required by the end of the shift.Educates employees in each shift about environmental hazards.Completes cottage inspection for cleanliness and safety by reporting conditions which are or could be considered safety hazards (i.e., ESM/Shift Report, issuing work orders to the Maintenance Department). Supports Direct Care Workers in the management of children’s behaviors with appropriate, least restrictive measures and only uses hands on interventions when a child is at imminent risk of self -harm or harm to others. Responds to each hands-on intervention during the shift as a serious incident and investigates as such to identify if the involved staff utilized unnecessary force.Connects with all Supervisor(s), Nurses, and On-Site Clinicians throughout each shift to promote teamwork.Completes and submits Significant Event and Notification Checklist reports, when appropriate, by the end of shift.Effectively utilizes supervision.Completes assigned documentation that meets department’s expectations for quality and timeliness. (e.g., shift reports, significant events, ESM reports, school shift reports, etc.) Issues discipline (i.e., disciplinary actions, suspensions) in the moment.Maintains compliance with CT DSS, DCF, and DPH Licensure Standards.Successfully completes physical intervention training and performs physical restraints with individuals as a last resort when needed.Maintains all required agency mandatory trainings.Participates in staff and departmental meetings, in-service training programs, and attends meetings as required, workshops, and conferences. Effectively utilizes supervisionMaintains appropriate personal boundaries with young people and families served at The Children's Center of Hamden. Adheres to The Children’s Center of Hamden’s Boundary Code of Ethics.Is aware of the Policy and Procedure Manuals and can access information as needed.Demonstrates effort to promote the agency Inclusion Policy by:Identifying inequities and bias, and appropriately raising concerns.Interacting with others respectfully.Respecting the experiences of individuals who do not share your race, gender, religion, sexual orientation, or any other relevant quality.Maintains care, welfare, safety, and security of the children by reporting conditions which are or could be considered safety hazards.Performs any other related work assigned.Specific responsibilities of a milieu supervisor (In addition to the above):
Responsible for the daily operations of assigned program.Creation and maintenance of a trauma informed treatment environment for the age groups being served.Remains informed of treatment plans and individual needs of the youth and educates staffCreates a schedule that provides predictability and fun. Obtains supplies and equipment necessary to implement activities.Creates a community within the program that includes opportunities for the youth to contribute with ideas and responsibilities.Develops therapeutic relationship with the guardians of youth servedResponsible for safety and cleanliness. Cares for agency property.Educates staff about their responsibilities to keep the environment safe and cleanStaff Development – Orients, trains, and supervises staff. Assesses the competencies of employees and individualizes supervision to help staff develop skills and succeed. Educates staff about the treatment needs of the youth served. Facilitates staff meetings and is attentive to staff morale.Provides the Human Resources Department with documentation about employee orientation, competency assessments, orientation checklists, performance evaluations and trainings as assigned.Reports concerns employee performance to program senior leadership.Ensures documentation (for self and employees) is completed within required time frames and is descriptive and thorough (incident reports, Emergency Physical Restraint, attendance, allowance, group notes, etc.).Teamwork – Works in partnership with Clinical Therapists, Nurses, Teachers, and Leadership to promote agency’s mission.Monitors staff adherence to policy and procedure and issues appropriate disciplinary measures, if needed.Maintains requisitions and funds for the provision of food, activities, and other needs of the individuals in the program. Ensures that accounting of funds for individuals is accurate, funds are accounted for, and receipts are provided to the Business Department in a timely manner.MINIMUM QUALIFICATIONS
Bachelor’s Degree preferred: Human Services, Social Work, or related field.
LICENSURE /
CERTIFICATIONS
Required to become Medication Administration Certified.
Required to become a certified trainer/instructor in the Agency’s Crisis Intervention Model.
PHYSICAL REQUIREMENTS /
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to perform the following essential job functions:
Light lifting (<20 lbs.) Standing Sitting Seeing
Moderate lifting (20 – 50 lbs.) Reaching Walking Hearing
Heavy lifting (>50 lbs) Bending Climbing Talking
Driving Repetitive Motion Push/Pulling
Other, specify:
The work environment is primarily representative of those an employee encounters while performing the essential functions of the job.
Potential exposure to waste and bodily fluids
Potential allergenic and/or irritant conditions
CORE COMPETENCIES
Behaviors and skills employees are expected to demonstrate to carry out the mission and goals.
Values/Ethics: Ability to act with integrity and respect in personal and organizational practices, treating all people equitably including respecting professional, ethical and people values. Communication: Ability to write and speak clearly and succinctly in a variety of communication settings; can get messages across that have the desired effect.Conflict Resolution: Facilitating the prevention and/or resolution of conflict while preserving working relationships while maintaining composure.Organization: Ability to manage multiple projects; determine project urgency, uses goals to guide actions; organizes and schedules task effectively.Teamwork: Readily sharing information, knowledge, and personal strengths. Seek to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.Computer: Ability to use computers and other forms of technology. Ability to learn required office software products.Decision Making/Decisiveness: Making and taking responsibility for and demonstrating commitment to appropriate decisions in a timely manner. Ensuring that decisions are made based on policies, rules and organizational directives and solving emerging problems. Leadership: Creating a working environment that promotes and encourages team members' participation to attain common and individual objectives. Leading by example.Project Management: The discipline of planning, organizing, and managing resources to bring about the successful completion of a specific project.Strategic Thinking: Innovating through analysis of issues and trends and how these link to responsibilities, capabilities, and potential of the organization.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DIRECT CARE WORKER
POSITION SUMMARY: The Direct Care Worker is a role model and is responsible for the care and guidance of individuals. The nature of care varies to some extent in accordance with needs of individuals. The work may involve physical care, supervision and personal hygiene. Guidance in work, study, social, spiritual, and recreational activities may also be assigned. Employees supervise the individuals in housekeeping responsibilities and in the formalized and non-formalized recreational and leisure time activities. Direct Care Workers record observed behaviors and interactions with groups and peers. Employees may have food service and housekeeping responsibilities. The employee will be accountable to the Program Supervisor and/or the Program Director. Duties include crisis prevention and intervention, crisis counseling, and monitoring of students in crisis. The employee will be expected to perform in all programs assigned, and expected to perform other related duties as assigned.
POSITION STATUS: Non-Exempt
TECHNOLOGIES: Microsoft Office Suite
Accountable and responsible for the following results:
Assists in planning and supervising activities for individuals both on and off grounds. Supervises daily living activities, including routines, mealtime, work, play, and study. Maintains care, welfare, safety and security through direct supervision of individuals, in addition to recognizing and correcting conditions which are, or could be, considered safety hazards.Demonstrates effort to promote the agency Inclusion Policy by: a). identifying inequities and bias and appropriately raising concerns, b). interacting with others respectfully, c). being curious about the experiences of individuals who do not share your race, gender, religion, sexual orientation or any other relevant quality.Supervises and, when necessary, performs household duties such as cleaning, food service, care and maintenance of property and vehicles, while at the same time teaching these skills.Maintains order and discipline through positive and progressive treatment modalities. Effectively deals with crisis situations as per Agency policy.Transports clients to and from program, off grounds activities, home visits and appointments.Participates in staff and departmental meetings, in-service training programs, and attends staff meetings, workshops, and conferences. Effectively utilizes supervision.Engages in a trauma sensitive approach to treatment and care of individuals. Recognizes and interprets behaviors as adaptations to trauma and aids in developing and interpreting self-capacities.Utilizes restorative tasks to repair relationships.Guides individuals in their emotional and social growth and provides interventions that will assist them in achieving their goals.Maintains, and is responsible for, the safe keeping of Agency records, including case histories, behavioral adjustment, daily population, and other required administrative data. Maintains a file pertaining to Agency policies as well as ensuring personal compliance with administrative directives. Records and reports observed positive and negative individual behavior.Maintains confidentiality of all client information and records. Ensures compliance with agency policy and procedure. Maintains accurate and timely paperwork and record-keeping.Successfully completes CPI (Crisis Prevention Institute) training and performs physical restraints with individuals as a last resort when needed.Maintains all required agency mandatory trainings.Participates in staff and departmental meetings, in-service training programs, and attends meetings as required, workshops, and conferences. Effectively utilizes supervision.Maintains appropriate personal boundaries with young people and families served at The Children's Center of Hamden. Adheres to The Children’s Center of Hamden’s Boundary Code of Ethics.Is aware of the Policy and Procedure Manuals and can access information as needed.Demonstrates effort to promote the agency Inclusion Policy by:Identifying inequities and bias, and appropriately raising concerns.Interacting with others respectfully.Respecting the experiences of individuals who do not share your race, gender, religion, sexual orientation, or any other relevant quality.Maintains care, welfare, safety and security of the children by reporting conditions which are or could be considered safety hazards. Performs any other related work assigned.MINIMUM QUALIFICATIONS
BA/BS in Human Services preferred and may be required in some programs. Two years of experience in the field of human services is preferred. Knowledge of direct care and of teaching methods. Ability to understand challenges of individuals served, identify needs, and to resolve conflicts as they arise. Ability to maintain discipline and order. Interest in human service and mature judgment in dealing with their behavior problems.
LICENSURE /
CERTIFICATIONS
A Valid Driver’s License with a safe driving record is required. Must be able to transport individuals to and from program, and to off grounds activities and appointments.
PHYSICAL REQUIREMENTS /
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to perform the following essential job functions:
Light lifting (<20 lbs.) Standing Sitting Seeing
Moderate lifting (20 – 50 lbs.) Reaching Walking Hearing
Heavy lifting (>50 lbs) Bending Climbing Talking
Driving Repetitive Motion Push/Pulling
Other, specify:
The work environment is primarily representative of those an employee encounters while performing the essential functions of the job.
Potential exposure to waste and bodily fluids
Potential allergenic and/or irritant conditions
CORE COMPETENCIES
Behaviors and skills employees are expected to demonstrate to carry out the mission and goals.
Values/Ethics: Ability to act with integrity and respect in personal and organizational practices, treating all people equitably including respecting professional, ethical and people values. Communication: Ability to write and speak clearly and succinctly in a variety of communication settings; can get messages across that have the desired effect.Conflict Resolution: Facilitating the prevention and/or resolution of conflict while preserving working relationships while maintaining composure.Organization: Ability to manage multiple projects; determine project urgency, uses goals to guide actions; organizes and schedules task effectively.Teamwork: Readily sharing information, knowledge and personal strengths. Seek to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.Computer: Ability to use computers and other forms of technology. Ability to learn required office software products.Decision Making/Decisiveness: Making and taking responsibility for and demonstrating commitment to appropriate decisions in a timely manner. Ensuring that decisions are made based on policies, rules and organizational directives and solving the emerging problems. Leadership: Creating a working environment that promotes and encourages team members' participation to attain common and individual objectives. Leading by example.Project Management: The discipline of planning, organizing, and managing resources to bring about the successful completion of a specific project.Strategic Thinking: Innovating through analysis of issues and trends and how these link to responsibilities, capabilities and potential of the organization.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
The Children's Center is an Affirmative Action/Equal Opportunity Employer.
SPECIAL EDUCATION TEACHER
POSITION SUMMARY: The Special Education Teacher will be responsible for teaching students in the Whitney Hall School program in a special education environment. This position will be accountable to the Principal and the Vice President of Education, and will work with the entire Children’s Center staff regularly. The Special Education Teacher is expected to perform other related duties as assigned.
POSITION STATUS: Non-Exempt
TECHNOLOGIES: Microsoft Office Suite
Accountable and responsible for the following results:
Plan instructional activities for students which provide for individual differences and varying grade level expectations.Teach English, Math, Language Arts, Science and/or Health, Reading, Life Skills and Social Studies.Assess academic strengths and weaknesses of each student.Prepare a written IEP for each student in keeping with recommendations of the PPT.Prepare quarterly benchmark reports and semi-annual progress reports on students.Participate in PPTs, Treatment Teams and Case Conferences for assigned students.Uses a variety of teaching techniques that foster student involvement.Ensure adherence to student’s IEP and special education timelines for completing and reviewing evaluations and conducting annual IEP reviews.Maintains a safe and orderly classroom environment by consistently implementing routines, transitions and procedures.Prepares records and reports with accuracy and timeliness.Will be responsible for setting up substitute folders.Attends all CPI (Crisis Prevention Institute) trainings and recertifications and is be able to use techniques as needed.Maintains all required agency mandatory trainings.Participates in staff and departmental meetings, in-service training programs, and attends meetings as required, workshops, and conferences. Effectively utilizes supervisionMaintains appropriate personal boundaries with young people and families served at The Children's Center of Hamden. Adheres to The Children’s Center of Hamden’s Boundary Code of Ethics.Performs any other related work assigned.Is aware of the Policy and Procedure Manuals and can access information as needed.Demonstrates effort to promote the agency Inclusion Policy by:Identifying inequities and bias, and appropriately raising concerns.Interacting with others respectfully.Respecting the experiences of individuals who do not share your race, gender, religion, sexual orientation, or any other relevant quality.Maintains care, welfare, safety and security of the children by reporting conditions which are or could be considered safety hazards.MINIMUM QUALIFICATIONS
One to two years teaching or related experience desired. Ability to work in a special education setting with emotionally disturbed and learning disabled children and adolescents. Some knowledge of substance abuse issues is desired. Comprehensive and current knowledge in all subjects taught. Excellent written and oral communication skills. Ability to differentiate instruction across a range of grade levels.
LICENSURE /
CERTIFICATIONS
Comprehensive Special Education K-12 (165)
Candidates eligible for DSAP will also be considered.
PHYSICAL REQUIREMENTS /
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to perform the following essential job functions:
Light lifting (<20 lbs.) Standing Sitting Seeing
Moderate lifting (20 – 50 lbs.) Reaching Walking Hearing
Heavy lifting (>50 lbs) Bending Climbing Talking
Driving Repetitive Motion Push/Pulling
Other, specify:
The work environment is primarily representative of those an employee encounters while performing the essential functions of the job.
Potential exposure to waste and bodily fluids
Potential allergenic and/or irritant conditions
CORE COMPETENCIES
Behaviors and skills employees are expected to demonstrate to carry out the mission and goals.
Values/Ethics: Ability to act with integrity and respect in personal and organizational practices, treating all people equitably including respecting professional, ethical and people values. Communication: Ability to write and speak clearly and succinctly in a variety of communication settings; can get messages across that have the desired effect.Conflict Resolution: Facilitating the prevention and/or resolution of conflict while preserving working relationships while maintaining composure.Organization: Ability to manage multiple projects; determine project urgency, uses goals to guide actions; organizes and schedules task effectively.Team work: Readily sharing information, knowledge and personal strengths. Seek to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.Computer: Ability to use computers and other forms of technology. Ability to learn required office software products.Decision Making/Decisiveness: Making and taking responsibility for, and demonstrating commitment to appropriate decisions in a timely manner. Ensuring that decisions are made based on policies, rules and organizational directives and solving the emerging problems. Leadership: Creating a working environment that promotes and encourages team members' participation to attain common and individual objectives. Leading by example.Project Management: The discipline of planning, organizing, and managing resources to bring about the successful completion of a specific project.Strategic Thinking: Innovating through analysis of issues and trends and how these link to responsibilities, capabilities and potential of the organization.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QPC Visitation/Coaching Staff
POSITION SUMMARY: Reporting to the QPC Program Manager, as part of the QPC team, the Visitation/Coaching staff assigned to Quality Parenting Center (QPC) will be responsible for supervising visits between biological parents/caregivers and their children. The supervised visits will be done in accordance with the QPC model endorsed by the DCF. Staff will be responsible for the pre/post meeting, the real-time coaching of parents, and all necessary documentation. The QPC is a community based service, using a parent empowerment model, serving DCF involved families who have had their children removed and placed in foster or relative/kinship care. The QPC is a supervised visitation model. The position requires considerable knowledge of child welfare/CPS practices, dynamics, legal issues, and support systems. Visitation/Coaching Staff will participate in all trainings provided by DCF for the QPC model.
Position Status: Non-Exempt
TECHNOLOGIES: Microsoft Office Suite, CareLogic, OnShift, Paycom
Accountable and responsible for the following results:
Visiting coaches will be responsible for the facilitation of all child/parent visits post DCF removal.Responsible for pre and post meeting requirements such as reaching agreements, and ensuring the child’s needs are met during all visits.Responsible for preparing parents for their child’s reactions to visits and preparing them for appropriate interactions.Will coach parents in real time during visits, acknowledging parents strengthens in responding to their children, and will coach to improve skills.Helps parents deal with their feelings post and pre visits.Responsible for developing visitation plans for each visit in conjunction with DCF.Documents visits using the prescribed narrative format.Develops visit goals with parents, caregivers and DCF.Facilitates the discharge meeting/visit once a permanency goal is achieved. Successfully completes CPI (Crisis Prevention Institute) training and performs physical restraints with individuals as a last resort when needed.Maintains all required agency mandatory trainings.Participates in staff and departmental meetings, in-service training programs, and attends meetings as required, workshops, and conferences. Effectively utilizes supervisionMaintains appropriate personal boundaries with young people and families served at The Children's Center of Hamden. Adheres to The Children’s Center of Hamden’s Boundary Code of Ethics.Performs any other related work assigned.Is aware of the Policy and Procedure Manuals and can access information as needed.Demonstrates effort to promote the agency Inclusion Policy by:Identifying inequities and bias, and appropriately raising concerns.Interacting with others respectfully.Respecting the experiences of individuals who do not share your race, gender, religion, sexual orientation, or any other relevant quality.Maintains care, welfare, safety and security of the children by reporting conditions which are or could be considered safety hazards.MINIMUM QUALIFICATIONS
Associates Degree required, Bachelors preferred
LICENSURE /
CERTIFICATIONS
Possess a valid CT driver’s license with a clean driving record. CPR/1st Aid Certification will be required.
PHYSICAL REQUIREMENTS /
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to perform the following essential job functions:
Light lifting (<20 lbs.) Standing Sitting Seeing
Moderate lifting (20 – 50 lbs.) Reaching Walking Hearing
Heavy lifting (>50 lbs) Bending Climbing Talking
Driving Repetitive Motion Push/Pulling
Other, specify:
The work environment is primarily representative of those an employee encounters while performing the essential functions of the job.
potential exposure to waste and bodily fluids
potential allergenic and/or irritant conditions
CORE COMPETENCIES
Behaviors and skills employees are expected to demonstrate to carry out the mission and goals.
Values/Ethics: Ability to act with integrity and respect in personal and organizational practices, treating all people equitably including respecting professional, ethical and people values. Communication: Ability to write and speak clearly and succinctly in a variety of communication settings; can get messages across that have the desired effect.Conflict Resolution: Facilitating the prevention and/or resolution of conflict while preserving working relationships while maintaining composure.Organization: Ability to manage multiple projects; determine project urgency, uses goals to guide actions; organizes and schedules task effectively.Team work: Readily sharing information, knowledge and personal strengths. Seek to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.Computer: Ability to use computers and other forms of technology. Ability to learn required office software products.Decision Making/Decisiveness: Making and taking responsibility for, and demonstrating commitment to appropriate decisions in a timely manner. Ensuring that decisions are made based on policies, rules and organizational directives and solving the emerging problems. Leadership: Creating a working environment that promotes and encourages team members' participation to attain common and individual objectives. Leading by example.Project Management: The discipline of planning, organizing, and managing resources to bring about the successful completion of a specific project.Strategic Thinking: Innovating through analysis of issues and trends and how these link to responsibilities, capabilities and potential of the organization.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manager of Medical Billing/Accounts Receivable
POSITION SUMMARY: The Manager of Medical Billing manages all functions of the organization’s billing and revenue cycle and develops effective workflows to maximize cash flow while maintaining and improving internal and external customer relations. In oversight of the billing team, the Manager will contribute to the day-to-day operations on all issues related to the medical billing function, provide analysis, create written processes, and train others in implementing a cross functional medical billing team. This position will also provide primary support and data integrity to ensure stable operation of the EHR system. Provide an effective primary point of contact for EHR related problems and questions; aids, supports and provides guidance to equip staff to better do their jobs utilizing EHR resources. Includes planning, developing, installing, configuring, maintaining, supporting, and optimizing activities related to the Agencies EHR. The Purpose of this position is to direct and coordinate the department responsible for all medical municipal and contract billing and A/R collections of the Agency. Has strong knowledge and skill set with A/R functions to ensure all A/R activities are done timely and accurately to guarantee proper month end close.
TECHNOLOGIES: EHR, SQL Database, MS Windows
Supervisory Responsibilities
Manages and oversees employees in outpatient billing, managed care, and credentialing departments.Carries out supervisory responsibilities in accordance with organization policies and applicable laws; including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance, rewarding, mentoring, coaching and disciplining employees; addressing complaints and resolving problems.Accountable and responsible for the following Duties and Responsibilities:
Coordinates and oversees billing activities with billing department staff to ensure all services billed have been authorized and client eligibility verified, as appropriate. Lead the day-to-day operations and output of the Outpatient Billing Department; monitor workflow, quality, productivity; administer Dept. policies & procedures; collaborate externally & internally; resolve obstacles & challenges; provide for records and systems mgmt., and any/all related other activities.Maintains and updates billing software application for contract rates, service codes, payer files, staff files and agency programs. Identifies the work with IT staff and program directors to implement changes driven by external requirements (for example: DCF, DSS, HPS or CMS-Medicaid)Identifies service-related financial loss refunds and write-offs of all outpatient services, which involves verifying overpayments and approving reimbursement to indicated parities; approving EOB reconciliation write-offs after confirming justification for service rendered and similar duties. Develops and implements systems, tools, reports, and policies for patient revenue management.Stays informed on all Patient Account, Insurance and Eligibility program matters pertaining to the Agency and recommends appropriate action to maximize funding and maintain compliance with all regulations. Communicates changes in regulatory requirements, reimbursement, and coding to staff.Establishes and fosters active working relationship with payer sources to have first-hand knowledge of the most recent developments and trends in claims processing and covered services.Oversees Managed Care credentialing for all providers.Manages relationships with and acts as liaison to managed care companies, insurance companies, other payor sources and any/all internal and external parties to accomplish goals and objectives of department efficiently and effectively, as well as trouble shoot where needed.Provides primary support and data integrity to ensure stable operation of the EHR system and serves as primary point of contact for EHR related training and trouble-shooting aids, supports, trains, and troubleshoots to equip staff to better do their jobs utilizing EHR resources.Helps maximize the agency’s cash flow through effective management of the agency’s accounts receivable process, specifically,Prepares and submits all claims and invoices to payers in accordance with payer requirements and established billing deadlines. Prepares and mails monthly statements of self-pay accounts.Applies payer remittances to accounts in a timely manner.Identifies discrepancies between amounts billed and paid.Pursues collection of overdue accounts and amounts denied or paid inaccurately.Advises the agency’s CFO and Director of Finance of payer issues that may require escalation to achieve successful collection of outstanding amounts. Monitors the accounts receivable aging for services, including investigating and responding to any unfavorable trends identified.Perform financial payment related bookkeeping entries and activities to ensure maximum payment is received for services and accounted for accurately, which include posting payments for deposit; transferring payment to secondary insurer; approving adjustments and allocating grant funds, maintaining & updating service fee schedules; and related similar duties.Supports financial reporting with month end closing of billing system, including:Monthly journal entries of revenues billed, collected, and adjusted.Aging of accounts receivable by payer.Cash receipts summaryEnsures operations meet department policy and standards of practice, and partake in as needed daily billing, and collections, such as, patient and insurance account aging and claim denials; client assistance with financial payments and customer service; collection referrals and recommendations; internal & external management and financial reporting and all related other.Review of outstanding receivables with CFO and/or Director of Finance to assess adequacy of the allowance for doubtful accounts. Has experience working with Carelogic, or similar EHR.Perform other duties as assigned.MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree required, medical billing and coding certification preferred.
A minimum of five years directly related experience in outpatient billing with at least two years at a supervisory level.
Demonstrated ability to manage a high volume of activity and achieve outstanding collection results
Demonstrated proficiency with Medical Billing and Coding Reporting, Accounts Receivable, Networking, SQL, EHR Administration, EHR Development and EHR Application Support needed.
LICENSURE /
CERTIFICATIONS
PHYSICAL REQUIREMENTS /
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to perform the following essential job functions:
Light lifting (<20 lbs.) Standing Sitting Seeing
Moderate lifting (20 – 50 lbs.) Reaching Walking Hearing
Heavy lifting (>50 lbs) Bending Climbing Talking
Driving Repetitive Motion Push/Pulling
Other, specify:
The work environment is primarily representative of those an employee encounters while performing the essential functions of the job.
Potential exposure to waste and bodily fluids
Potential allergenic and/or irritant conditions
Retail store may have fluctuating temperatures in donation area
CORE COMPETENCIES
Behaviors and skills employees are expected to demonstrate to carry out the mission and goals.
Values/Ethics: Ability to act with integrity and respect in personal and organizational practices, treating all people equitably including respecting professional, ethical and people values. Communication: Ability to write and speak clearly and succinctly in a variety of communication settings; can get messages across that have the desired effect.Conflict Resolution: Facilitating the prevention and/or resolution of conflict while preserving working relationships while maintaining composure.Organization: Ability to manage multiple projects; determine project urgency, uses goals to guide actions; organizes and schedules task effectively.Team work: Readily sharing information, knowledge and personal strengths. Seek to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.Computer: Ability to use computers and other forms of technology. Ability to learn required office software products.Decision Making/Decisiveness: Making and taking responsibility for, and demonstrating commitment to appropriate decisions in a timely manner. Ensuring that decisions are made based on policies, rules and organizational directives and solving the emerging problems. Leadership: Creating a working environment that promotes and encourages team members' participation to attain common and individual objectives. Leading by example.Project Management: The discipline of planning, organizing, and managing resources to bring about the successful completion of a specific project.Strategic Thinking: Innovating through analysis of issues and trends and how these link to responsibilities, capabilities and potential of the organization.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SCHOOL SOCIAL WORKER
POSITION SUMMARY: The School Social Worker is responsible for providing clinical services and general case management as part of a treatment team for youth and families served by The Children’s Center of Hamden. The School Social Worker provides leadership and guidance in clinical interventions to help remove non-academic barriers to learning within the school setting.
In this role, the School Social Worker maintains a counseling caseload and offers clinical support and crisis intervention to students at Whitney Hall School. The School Social Worker also serves as a liaison with school districts, outside agencies and personnel, DCF, hospitals, insurance/managed care providers, the legal system, private consultants, and others.
The School Social Worker reports to the Manager of School Social Workers or their designee at Whitney Hall School. As a member of a multidisciplinary team, the Social Worker contributes clinical expertise, strategies, and teamwork to support youth treatment.
POSITION STATUS: Exempt
TECHNOLOGIES: Microsoft Office Suite, Electronic Health Record System Platform, Scheduling Platform, Online Trainings Platform, Payroll System Platform
Accountable and responsible for the following results:
Knowledge and understanding of special education law, the PPT process, and IEP documentation.Maintain regular contact with instructional staff and treatment team members regarding clinical and educational issues, as well as inter-departmental communication about student performance.Provide therapeutic support and counseling to students based on IEP goals and objectives.Facilitate psycho-educational groups in the school setting, as needed.Demonstrate understanding of professional boundaries and roles within the educational system.Attend, participate in, and contribute to diagnostic, treatment team, case review, and discharge conferences.Collaborate with students’ LEA from pre-admission through discharge.Maintain contact with and contribute to decision-making meetings involving outside agencies (e.g., DCF, juvenile courts, community resources, school districts, other treatment providers, and alternative placements).Create and propose social-behavioral goals, intervention plans, and objectives based on measurable student data.Ensure that the legal rights of students regarding privacy and confidentiality are upheld.Review intake materials and participate in pre-placement visits, as assigned.Provide crisis intervention and risk assessments for students as needed.Conduct Functional Behavior Assessments (FBAs) as recommended via the PPT process. Provide written summaries and proposed Behavior Intervention Plans (BIPs) for PPT review.Communicate with school personnel about family and community influences on student performance.Participate in staff and departmental meetings, in-service trainings, workshops, and conferences. Utilize supervision effectively.Stay current with developing educational and social trends.As a salaried employee, the School Social Worker may be required to stay beyond contracted hours in emergency situations. This may include off-campus scenarios, for example, accompanying a student to the emergency department for a medical or behavioral health evaluation and remaining until a parent or guardian arrives.Successfully complete CCG (Crisis Consulting Group) training and perform physical restraints with clients when necessary.Demonstrate sensitivity and cultural awareness in work with diverse client populations.Maintain the care, welfare, safety, and security of students and staff by reporting any actual or potential safety hazards.Stay current with all certifications and training requirements.Other duties as assigned.Maintains all required agency mandatory trainings.Maintains appropriate personal boundaries with clients and families served at The Children's Center of Hamden. Adheres to The Children’s Center of Hamden’s Boundary Code of Ethics.Is aware of the Policy and Procedure Manuals and can access information as needed.
MINIMUM QUALIFICATIONS
• Working knowledge of DSM-IV/V, child development, mental health, and substance use disorders.
• Familiarity or experience with trauma-informed practices.
• Ability to engage clients in a therapeutic relationship.
• Ability to design and implement interventions that support positive change.
• Ability to work effectively with adolescents and their families.
• Capacity to work independently while collaborating within a treatment team model.
• Strong verbal and written communication skills.
• Bilingual candidates preferred.
LICENSURE /
CERTIFICATIONS
Connecticut State Department of Education (SDE) Certification as a School Social Worker [Endorsement #071].
PHYSICAL REQUIREMENTS /
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to perform the following essential job functions:
Light lifting (<20 lbs.) Standing Sitting Seeing
Moderate lifting (20 – 50 lbs.) Reaching Walking Hearing
Heavy lifting (>50 lbs) Bending Climbing Talking
Driving Repetitive Motion Push/Pulling
Other, specify:
The work environment is primarily representative of those an employee encounters while performing the essential functions of the job.
Potential exposure to waste and bodily fluids
Potential allergenic and/or irritant conditions
CORE COMPETENCIES
Behaviors and skills employees are expected to demonstrate to carry out the mission and goals.
Values/Ethics: Ability to act with integrity and respect in personal and organizational practices, treating all people equitably including respecting professional, ethical and people values. Communication: Ability to write and speak clearly and succinctly in a variety of communication settings; can get messages across that have the desired effect.Conflict Resolution: Facilitating the prevention and/or resolution of conflict while preserving working relationships while maintaining composure.Organization: Ability to manage multiple projects; determine project urgency, uses goals to guide actions; organizes and schedules task effectively.Teamwork: Readily sharing information, knowledge, and personal strengths. Seek to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.Computer: Ability to use computers and other forms of technology. Ability to learn required office software products.Decision Making/Decisiveness: Making and taking responsibility for and demonstrating commitment to appropriate decisions in a timely manner. Ensuring that decisions are made based on policies, rules and organizational directives and solving emerging problems. Leadership: Creating a working environment that promotes and encourages team members' participation to attain common and individual objectives. Leading by example.Project Management: The discipline of planning, organizing, and managing resources to bring about the successful completion of a specific project.Strategic Thinking: Innovating through analysis of issues and trends and how these link to responsibilities, capabilities, and potential of the organization.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Children's Center of Hamden is an Equal Opportunity Employer.
Read LessREGISTERED NURSE
POSITION SUMMARY: The Registered Nurse will coordinate, provide, and arrange for medical services for clients within their level of care as defined by the treatment program. They will work under the direction of the Director of Nursing Services, and will be a member of the interdisciplinary treatment team, acting as liaison between the Medical Department and other agency programs. The Registered Nurse will make nursing diagnosis of actual or potential health problems, collaborating in the implementation of the medical treatment regimen under the direction of a licensed Physician, Physician’s Assistant, Advanced Practice Nurse or Dentist. They will be accountable to set daily and long term task priorities to ensure the timely delivery of health services and is expected to have the expertise to fulfill their job responsibilities with minimal supervision. The Registered Nurse is expected to maintain appropriate personal boundaries with all people while on shift, is expected to be sensitive to a culturally diverse population, and is expected to perform other related duties as assigned.
POSITION STATUS: Non-Exempt
TECHNOLOGIES: Microsoft Office Suite
Accountable and responsible for the following results:
Reviews and signs Admission Health Assessments.Assists M.D., P.A., or APRN’s with physical exams and other health assessments.Medication administration, storage, and handling per agency Policy and Procedure.Supervises the LPN, Medical Assistant, and DCF Medication Certified Staff in the performance of their duties.Triages health problems and schedules appointments.Assesses physical restraints of clients by:Responding and reporting to physical restraint occurrences immediately for monitoring and review of a client’s emotional state, and performing mental status evaluations.Assessing physical distress signs during a physical hold, and performing physical distress assessments.Evaluating the health of clients following all physical restraints.Generating incident reports after debriefings with staff and the client that include review of the client’s mental status and a nursing injury assessment.Conducts a Mental Status Exam for individuals served, in the absence of a clinician (i.e. 3rd shift) and coordinates with the Medical Director.Inputs all medically-related notes, prescriptions, and doctor’s orders in the Electronic Health Record of the individual being served.Client health education.Maintains timely and accurate documentation in the client’s medical chart.Collects data for infection control and quality improvement purposes.Participates in providing Quality Assurance statistics and Client Outcome Measures.Maintains good standing with the Professional Staff Organization.Maintains all mandatory trainings as assigned.Participates in staff and departmental meetings, in-service training programs, and attends meetings as required, workshops, and conferences. Effectively utilizes supervisionMaintains appropriate personal boundaries with those served at The Children's Center of Hamden. Adheres to The Children’s Center of Hamden’s Boundary Code of Ethics.Is aware of the Policy and Procedure Manuals and can access information as needed.Demonstrates effort to promote the agency Inclusion Policy by:Identifying inequities and bias, and appropriately raising concerns.Interacting with others respectfully.Respecting the experiences of individuals who do not share your race, gender, religion, sexual orientation, or any other relevant quality.Maintains care, welfare, safety and security of the children by reporting conditions which are or could be considered safety hazards.Performs any other related work assigned.MINIMUM QUALIFICATIONS
Bachelor’s or Associates Degree required. A minimum of two years related administrative experience ideally with a pediatric population. Excellent interpersonal, communication and organizational skills. Understanding of the dynamics of our special needs population and the ability to work effectively with them. Should be able to supervise youth to maintain discipline and order, and should have the ability to supervise and educate staff in the application of medical procedures and the administration of medication.
LICENSURE /
CERTIFICATIONS
Proof of current Connecticut licensure as a Registered Nurse.
PHYSICAL REQUIREMENTS /
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to perform the following essential job functions:
Light lifting (<20 lbs.) Standing Sitting Seeing
Moderate lifting (20 – 50 lbs.) Reaching Walking Hearing
Heavy lifting (>50 lbs) Bending Climbing Talking
Driving Repetitive Motion Push/Pulling
Other, specify:
The work environment is primarily representative of those an employee encounters while performing the essential functions of the job.
Potential exposure to waste and bodily fluids
Potential allergenic and/or irritant conditions
CORE COMPETENCIES
Behaviors and skills employees are expected to demonstrate to carry out the mission and goals.
Values/Ethics: Ability to act with integrity and respect in personal and organizational practices, treating all people equitably including respecting professional, ethical and people values. Communication: Ability to write and speak clearly and succinctly in a variety of communication settings; can get messages across that have the desired effect.Conflict Resolution: Facilitating the prevention and/or resolution of conflict while preserving working relationships while maintaining composure.Organization: Ability to manage multiple projects; determine project urgency, uses goals to guide actions; organizes and schedules task effectively.Team work: Readily sharing information, knowledge and personal strengths. Seek to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.Computer: Ability to use computers and other forms of technology. Ability to learn required office software products.Decision Making/Decisiveness: Making and taking responsibility for, and demonstrating commitment to appropriate decisions in a timely manner. Ensuring that decisions are made based on policies, rules and organizational directives and solving the emerging problems. Leadership: Creating a working environment that promotes and encourages team members' participation to attain common and individual objectives. Leading by example.Project Management: The discipline of planning, organizing, and managing resources to bring about the successful completion of a specific project.Strategic Thinking: Innovating through analysis of issues and trends and how these link to responsibilities, capabilities and potential of the organization.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ADMINISTRATIVE ASSISTANT
POSITION SUMMARY: The Administrative Assistant will perform general administrative assistant duties for the Children’s Center of Hamden. This position will be directly supervised by and accountable to the Program Director or VP they are assigned to assist. Due to the nature of the material dealt with, all information must be kept confidential. This position is expected to work closely and cooperatively with the various departments within the Agency. The Administrative Assistant is expected to perform other assigned duties.
This position has the potential to be full-time or part-time. This will be discussed further during the interview process.
TECHNOLOGIES: Microsoft Office Suite
Accountable and responsible for the following results:
Provide support and assist Program Director or VP to which they are assigned.Maintain clients’ information in database including admissions, discharges, scanning/uploading, and correct census.Submit workorders for maintenance tasks as needed. Provide receptionist coverage for the Administration Building or Wakeman Building when needed (including lunches and time-off) Assist in communication with licensing bodies (such as DCF), other providers and guardians, including submitting reports, requests for information and other correspondence. Provide transcription services for psychiatrists’ dictation when needed.File and maintain documents as assigned.Compile and submit reports as requested.Confirm and schedule appointments and/or transportation as requested.Assist in the monitoring of office devices (copier, fax, coffee machine, mail machine, etc.)Record and type minutes of designated meetings as assigned.Maintain stock of office supplies and distribute to department as requested.Assign and process purchase orders, allocate invoices and submit them to their Program Director or VP for approval as needed.Coordinate travel and registration for meetings/conferences as needed.Provide additional support as needed for any various or ongoing projects.Cross-trained in all program admin assistant duties in case coverage is needed in other departments.Demonstrate sensitivity and awareness regarding cultural diversity and boundaries as it relates to the client population and fellow staff.Attends all mandatory trainings and meetings as required for continued employment.MINIMUM QUALIFICATIONS
High school diploma or equivalent required. 5 or more years of administrative assistance experience preferred. Should possess excellent organizational abilities, be able to handle confidential information, and various situations that may arise. Should have excellent verbal and written communication skills. Ability to prioritize and manage tasks is a must.
LICENSURE /
CERTIFICATIONS
Not Required.
PHYSICAL REQUIREMENTS /
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to perform the following essential job functions:
Light lifting (<20 lbs.) Standing Sitting Seeing
Moderate lifting (20 – 50 lbs.) Reaching Walking Hearing
Heavy lifting (>50 lbs) Bending Climbing Talking
Driving Repetitive Motion Push/Pulling
Other, specify:
The work environment is primarily representative of those an employee encounters while performing the essential functions of the job.
Potential exposure to waste and bodily fluids
Potential allergenic and/or irritant conditions
CORE COMPETENCIES
Behaviors and skills employees are expected to demonstrate to carry out the mission and goals.
Values/Ethics: Ability to act with integrity and respect in personal and organizational practices, treating all people equitably including respecting professional, ethical and people values. Communication: Ability and willingness to write and speak clearly and succinctly in a variety of communication settings; can get messages across that have the desired effect.Conflict Resolution: Facilitating the prevention and/or resolution of conflict while preserving working relationships while maintaining composure.Organization: Ability to manage multiple projects; determine project urgency, uses goals to guide actions; organizes and schedules task effectively.Team work: Readily sharing information, knowledge and personal strengths. Seek to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.Computer: Ability to use computers and other forms of technology. Ability to learn required office software products.Decision Making/Decisiveness: Making and taking responsibility for, and demonstrating commitment to appropriate decisions in a timely manner. Ensuring that decisions are made based on policies, rules and organizational directives and solving the emerging problems. Leadership: Creating a working environment that promotes and encourages team members' participation to attain common and individual objectives. Leading by example.Project Management: The discipline of planning, organizing, and managing resources to bring about the successful completion of a specific project.Strategic Thinking: Innovating through analysis of issues and trends and how these link to responsibilities, capabilities and potential of the organization.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Nursing Manager
POSITION SUMMARY: Reporting to the Director of Nursing, the Nursing Supervisor is responsible for overseeing the delivery of health services for clients of The Children's Center of Hamden as defined by their treatment program. This position is additionally responsible for making nursing diagnosis of actual or potential health problems, collaborating in the implementation of the medical treatment regimen under the direction of a licensed Physician, Physician’s Assistant, Advanced Practice Nurse or Dentist. The employee is also responsible for ensuring a safe environment conducive to the treatment of individuals at The Children's Center of Hamden. This individual is responsible for the hiring, training and scheduling of nurses. In addition, the employee is responsible for ensuring the appropriate supervision and progressive discipline for these employees. The Nursing Supervisor is expected to maintain appropriate personal boundaries with all people while on shift, is expected to be sensitive to a culturally diverse population, and is expected to perform other related duties as assigned. Exempt Position.
TECHNOLOGIES: Microsoft Office Suite, CareLogic by Qualifacts
Accountable and responsible for the following results:
Hires, trains, and schedules staff RNs, LPNs, Medical Assistants and DCF Medication Certified Staff in the performance of medication administration.Develops and implements appropriate medical care for young people.Creates a positive work environment for staff by attending to morale issues, training needs and system issues.Ensures nursing team members are deployed to the programs within the Children’s CenterCoordinates admissions to congregate care programs with the VP of Clinical ServicesProvides for health education to meet staff and client needs.Serves on the Safety CommitteeOn call for emergencies.Maintains records including medical files, DCF reports and any other documentation needed.Monitors and ensures that all training for employees in their department is up to date.Develops and monitors policies and strategies to provide ongoing assessment and maintenance of a safe environment for youth and families served in the program. Presents continuing education programs for staff on infection prevention and control.Responds to questions by personnel in the clinic, and other programs and conducts informal, education, as needed. Also provides “just in time” education to patients.Conducts continuous surveillance for detecting the infection source for prevention.Ensures the availability of supplies and place needed for potential for isolation.Follows up and investigates the incidents of client infections, generating reports and reports them to the Chief Medical Officer and the Director of Nursing.Monitors the execution of preventive measures and provides guidance to staff.Ensures that all documentation required to meet regulatory standards is up to date, organized and available in coordination with the Quality and Compliance Officer.May participate in immunization efforts as needed.Maintains all required agency mandatory trainings.Participates in staff and departmental meetings, in-service training programs, and attends meetings as required, workshops, and conferences. Effectively utilizes supervisionMaintains appropriate personal boundaries with young people and families served at The Children's Center of Hamden. Adheres to The Children’s Center of Hamden’s Boundary Code of Ethics.Performs any other related work assigned.Is aware of the Policy and Procedure Manuals and can access information as needed.Demonstrates sensitivity and awareness regarding cultural diversity as it relates to the client population.Provides comprehensive medical support services per agency policy including issues of cultural diversity.Maintains care, welfare, safety, and security of the children by reporting conditions which are or could be considered safety hazards.The nursing supervisor will be needed as RN coverage. When working in the capacity as an RN the nursing supervisor will be paid their current hourly rate plus 20 dollars per hour. This rate becomes effective after working their regularly scheduled 37.5 hours worked.MINIMUM QUALIFICATIONS
Bachelor’s Degree in Nursing required. 3-5 years of clinical experience. 2 years of experience in a similar role is strongly preferred. Should be a highly energetic individual to develop teaching materials and training programs. Able to plan and obtain objectives to ensure the development of service. Knowledge of techniques for data collection and analysis, detail-oriented and organized. Able to conduct training seminars and exercises. Knowledge of nursing/clinical practice and theory. Excellent analysis and statistical collation skills. Able to lead staff and influence them. Able to work alone and as part of a team. Excellent written, interpersonal, time management and presentation skills. Flexibility to meet a wide range of service needs.
LICENSURE
Registered Nurse licensed in CT
PHYSICAL REQUIREMENTS /
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to perform the following essential job functions:
Light lifting (<20 lbs.) Standing Sitting Seeing
Moderate lifting (20 – 50 lbs.) Reaching Walking Hearing
Heavy lifting (>50 lbs) Bending Climbing Talking
Driving Repetitive Motion Push/Pulling
Other, specify:
The work environment is primarily representative of those an employee encounters while performing the essential functions of the job.
Potential exposure to waste and bodily fluids
Potential allergenic and/or irritant conditions
CORE COMPETENCIES
Behaviors and skills employees are expected to demonstrate to carry out the mission and goals.
Values/Ethics: Ability to act with integrity and respect in personal and organizational practices, treating all people equitably including respecting professional, ethical and people values. Communication: Ability to write and speak clearly and succinctly in a variety of communication settings; can get messages across that have the desired effect.Conflict Resolution: Facilitating the prevention and/or resolution of conflict while preserving working relationships while maintaining composure.Organization: Ability to manage multiple projects; determine project urgency, uses goals to guide actions; organizes and schedules task effectively.Team work: Readily sharing information, knowledge and personal strengths. Seek to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.Computer: Ability to use computers and other forms of technology. Ability to learn required office software products.Decision Making/Decisiveness: Making and taking responsibility for, and demonstrating commitment to appropriate decisions in a timely manner. Ensuring that decisions are made based on policies, rules and organizational directives and solving the emerging problems. Leadership: Creating a working environment that promotes and encourages team members' participation to attain common and individual objectives. Leading by example.Project Management: The discipline of planning, organizing, and managing resources to bring about the successful completion of a specific project.Strategic Thinking: Innovating through analysis of issues and trends and how these link to responsibilities, capabilities and potential of the organization.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Read LessDIRECTOR OF MAINTENANCE
POSITION SUMMARY: The Director of Maintenance is responsible for managing and directing the Maintenance Department. Duties entail supervising the maintenance staff and handling the daily overall operations of the facilities.
The Director will work with all departments at The Children’s Center of Hamden and will deal regularly with various vendors and outside contractors. The Director of Maintenance will make decisions regarding the daily functioning of the department and will obtain approval for major operational changes and financial expenditure. This individual shall be aware of and sensitive to the cultural diversity of the client population. The Director of Maintenance reports directly to the Chief Financial Officer (CFO).
POSITION STATUS: Exempt
TECHNOLOGIES: ADP (Timecard and Training System)
Accountable and responsible for the following results:
Proactively manage all aspects of facilities including maintenance, custodial, and security services.Responsible for overall management of the maintenance department, including the hiring, training, scheduling and performance evaluation of staff.Effectively manages union staff by understanding the terms and processes set forth in the collective bargaining agreement.Inspect campus daily to ensure facilities are maintained to standard. Oversee the functionality, comfort, safety and efficiency of the facilities.Effectively maintains agency work order system.Develop strong relationships with outside contractors for regular maintenance and service contracts. Manage facilities budgets, including forecasting and approving maintenance expenses. Ensure cost-effectiveness of vendor services and supplies.Prepare monthly reports for department leaders and management.Oversee and ensures maintenance of grounds, lawn care, and snow removal.Develop and monitor policies and strategies to provide ongoing assessment and maintenance of a safe environment for youth and families served in program.Implements and maintains ongoing safety and security checks of equipment and regularly attends safety committee meetings.Responsible for ensuring that tools, machinery, and equipment are properly secure when not in use and not accessible to youth.Maintains all required agency mandatory training.Maintains appropriate personal boundaries with young people and families served at The Children's Center of Hamden. Adheres to The Children’s Center of Hamden’s Boundary Code of Ethics.Is aware of the Policy and Procedure Manuals and can access information as needed.Demonstrates effort to promote the agency Inclusion Policy by:Identifying inequities and biases and appropriately raising concerns.Interacting with others respectfully.Respecting the experiences of individuals who do not share your race, gender, religion, sexual orientation, or any other relevant quality.Maintains care, welfare, safety, and security of the children by reporting conditions which are or could be considered safety hazards.MINIMUM QUALIFICATIONS
Strong leadership, interpersonal and communication skills; working knowledge of general maintenance trades; licensing preferred. Ability to effectively supervise and manage a group of employees.
LICENSURE /
CERTIFICATIONS
High School or Trade School Diploma
PHYSICAL REQUIREMENTS /
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to perform the following essential job functions:
Light lifting (<20 lbs.) Standing Sitting Seeing
Moderate lifting (20 – 50 lbs.) Reaching Walking Hearing
Heavy lifting (>50 lbs) Bending Climbing Talking
Driving Repetitive Motion Push/Pulling
Other, specify: Must be able to perform overhead work while standing on a stepladder. Must be able to stair climb without a heart rate exceeding 90% maximum heart rate at any time.The work environment is primarily representative of those an employee encounters while performing the essential functions of the job.
Potential exposure to waste and bodily fluids
Potential allergenic and/or irritant conditions
CORE COMPETENCIES
Behavior and skills employees are expected to demonstrate to carry out the mission and goals.
Values/Ethics: Ability to act with integrity and respect in personal and organizational practices, treating all people equitably including respecting professional, ethical and people values. Communication: Ability to write and speak clearly and succinctly in a variety of communication settings; can get messages across that have the desired effect.Conflict Resolution: Facilitating the prevention and/or resolution of conflict while preserving working relationships while maintaining composure.Organization: Ability to manage multiple projects; determine project urgency, uses goals to guide actions; organizes and schedules task effectively.Teamwork: Readily sharing information, knowledge, and personal strengths. Seek to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes.Computer: Ability to use computers and other forms of technology. Ability to learn required office software products.Decision Making/Decisiveness: Making and taking responsibility for and demonstrating commitment to appropriate decisions in a timely manner. Ensuring that decisions are made based on policies, rules and organizational directives and solving emerging problems. Leadership: Creating a working environment that promotes and encourages team members' participation to attain common and individual objectives. Leading by example.Project Management: The discipline of planning, organizing, and managing resources to bring about the successful completion of a specific project.Strategic Thinking: Innovating through analysis of issues and trends and how these link to responsibilities, capabilities, and potential of the organization.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.
