Job Title: Dispatch Center Specialist
Department: Operations – Dispatch & Logistics
3 Shifts Available!!
Day Shift: 8am to 4pm – Friday to Tuesday (off Wednesdays & Thursdays)
Mid shift: 4pm to Midnight – Friday to Tuesday (off Wednesdays & Thursdays)
Night shift: Midnight to 8am - Friday to Tuesday (off Wednesdays & Thursdays)
About HNS Recovery
HNS Recovery is one of America’s fastest-growing and most respected repossession and asset recovery companies, recognized nationwide for integrity, performance, and innovation. With multiple branches across Texas and expanding into new markets, we lead the industry through technology, efficiency, and professionalism.
Our new HNS Recovery Dispatch Center will serve as the heartbeat of our operation — coordinating all recovery, transport, and logistics in real time to ensure maximum efficiency, accountability, and client satisfaction.
Position Overview
The Dispatch Center Specialist plays a vital role in ensuring smooth day-to-day operations of the fleet. This position requires strong multitasking, communication, and situational awareness skills to coordinate agents, LPR teams, and tow units across multiple markets. You will serve as the real-time link between management, field agents, clients, and law enforcement to ensure timely recoveries and operational excellence.
Key Responsibilities
Monitor and coordinate all live recovery orders in Clearplan, RDN, and client portals.Track vehicle locations, assignments, and status updates across multiple markets.Communicate directly with field agents and yard teams to manage incoming recoveries and releases.Utilize Verizon Connect, LPR camera systems, and yard video surveillance for asset tracking and safety oversight.Assign and dispatch recovery agents efficiently based on geography, priority, and availability.Maintain constant communication with agents during recoveries to ensure safety, compliance, and accuracy.Update and close client orders in real time to maintain transparency and performance metrics.Work closely with management to report KPIs, agent productivity, and recovery timelines.Ensure compliance with all TDLR, client, and company policies.Handle emergency calls and incidents professionally and escalate appropriately.Qualifications
Previous experience in dispatching, logistics, law enforcement communications, or repo industry operations preferred.Proficient with dispatch software such as Clearplan, RDN, Verizon Connect, and Google Workspace.Strong multitasking and communication skills (both written and verbal).Ability to work in a fast-paced, high-pressure environment.Excellent organizational and problem-solving skills.Team-oriented, dependable, and detail-focused.Willingness to work flexible hours, including nights and weekends, as part of a rotating schedule.Preferred Skills
Familiarity with LPR systems (DRN, MVTrac).Knowledge of repossession compliance and lienholder communication standards.Bilingual (English/Spanish) is a plus.Prior experience in a 24/7 operations or call center environment.What We Offer
Competitive pay and growth opportunities within a rapidly expanding company.Paid healthcare, 401(k), and benefits package.Professional development through In House Training.High-tech facility with multi-screen command center environment.A culture of teamwork, integrity, and excellence — “Elite Teams Only.”Company DescriptionHNS Recovery is the largest and most reliable vehicle repossession company in Texas. We have some of the highest vehicle recovery rates in the United States for some of the largest lenders. Our goal is to make the repossession a professional experience for both the lender and the consumer.Company DescriptionHNS Recovery is the largest and most reliable vehicle repossession company in Texas. We have some of the highest vehicle recovery rates in the United States for some of the largest lenders. Our goal is to make the repossession a professional experience for both the lender and the consumer. Read Less
Job Description:
You will be operating a Sit-Down forklift to help move the cars around the yard.
Shift: Tuesday to Saturday, 8am - 5pm (Off Sunday/Monday)
Responsibilities:
- Manage the organization and inventory of recovered vehicles
- Ensure proper handling, storage, and documentation of personal property collected from recovered vehicles
- Conduct regular audits to verify the accuracy of lot inventory
- Maintain the cleanliness and order of the lot
- Assist with the transfer of vehicles to the appropriate storage or redemption lot
- Follow detailed instructions and company procedures accurately
Requirements:
- Ability to work outdoors in various weather conditions
- Must be able to lift 50 lbs. regularly
- Highly organized with the ability to multi-task
- Strong attention to detail and ability to follow instructions
- Highly motivated and proactive
- Effective communication skills; ability to communicate in Spanish is a plus
- Flexibility to work overtime on short notice and adjust to varying schedules
Company DescriptionHNS Recovery is the largest and most reliable vehicle repossession company in Texas. We have some of the highest vehicle recovery rates in the United States for some of the largest lenders. Our goal is to make the repossession a professional experience for both the lender and the consumer.Company DescriptionHNS Recovery is the largest and most reliable vehicle repossession company in Texas. We have some of the highest vehicle recovery rates in the United States for some of the largest lenders. Our goal is to make the repossession a professional experience for both the lender and the consumer. Read Less
Bi-lingual Receptionist
Position Overview:
HNS Recovery is seeking a seasoned Receptionist with a solid background in office administration and exceptional client service skills. This position is ideal for someone who thrives in a fast-paced environment and is proficient in managing multiple administrative tasks simultaneously.
Key Duties:
Qualifications & Requirements:
Experience: At least 3 years of experience in office administration and managing a front desk.
Technical Skills: Proficiency in Microsoft Windows, Excel, Word, and Outlook.
Communication: Strong written and verbal communication skills.
Customer Service: Must have a background in customer service; able to engage positively with clients and team members.
Attention to Detail: Must be detail-oriented with a capability to handle complex information.
Multitasking: Strong ability to multitask and manage various tasks simultaneously.
Personality: Cheerful disposition, reliable, and timely.
Adaptability: Ability to work and adapt in a fast-paced environment, responding to changing business needs effectively.
Language Requirement:
Proficiency in English and Spanish is REQUIRED.
Schedule:
Monday to Friday, 8-hour shifts.
Why Join HNS Recovery?
At HNS Recovery, you will join a team that values diligence, courtesy, and a positive workplace atmosphere. We recognize and reward the hard work of our employees and provide opportunities for growth and advancement in a supportive environment.
Interested candidates who meet the above criteria are encouraged to apply. Please submit your resume along with a brief cover letter highlighting your qualifications and your enthusiasm for the role.
manage a high volume of calls and communication lines
We are excited to hear from dedicated professionals ready to contribute to our mission and enhance the daily operations at HNS Recovery. Your role as a receptionist will be crucial in maintaining our reputation for outstanding client service.
Company DescriptionHNS Recovery is the largest and most reliable vehicle repossession company in Texas. We have some of the highest vehicle recovery rates in the United States for some of the largest lenders. Our goal is to make the repossession a professional experience for both the lender and the consumer.Company DescriptionHNS Recovery is the largest and most reliable vehicle repossession company in Texas. We have some of the highest vehicle recovery rates in the United States for some of the largest lenders. Our goal is to make the repossession a professional experience for both the lender and the consumer. Read Less